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My husband and I were booked on a tour with Top Komodo Tours for July 2020. Unfortunately, due to covid, we were unable to go. The tour company was great to work with. They gave us a full refund without any hassel. They were prompt in replying to emails and were very helpful both when we were originally planning the trip and later when we were cancelling it. As soon as covid is over, I plan to book another tour with them!…
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Date of experience: August 2020
Helpful
I have nothing but excellent things to say about this tour company. They were responsive and easy to communicate with regarding reservations and trip planning. Unfortunately, we had to cancel due to Covid. Our trip was scheduled in March, before anyone really knew if we would still be able to go or not. We made the decision to cancel and Top Komodo Tours refunded our trip immediately. There is no question that when we finally get to travel again, we will be booking our tour with Top Komodo Tours.…
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Date of experience: March 2020
Helpful
Like many others, I had to cancel the trip I had booked due to the COVID-19 pandemic. But I praise the honesty of this company who immediately paid back all payments made. The communication was great: they are very transparent, friendly and helpful. That was also the case during the booking process and preparation of the trip. They took the time to explain everything and give some advise. I highly recommend them. Some friends of mine booked a trip with them two years ago and were delighted!…
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Date of experience: March 2020
Helpful
Back in December 2019 we started to plan our trip to Komodo Island, and we had a lot of questions about the boat and the arrangement, and Yosefina was so kind and serviceminded. Quick response to our mails every time. We made the down payment via PayPal. Sadly we had to cancel our tour because of Covid-19. Yosefina was very understanding, and the down payment was refunded a few days later (via PayPal). Yosefina asked us to confirm that we got our money back, just to be sure that everything was ok. We will not hesitate to book at Top Komodo Tours when we are able to travel again. …
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Date of experience: July 2020
Helpful
I made a booking with top komodo tours to do a cruise with my family in august. Unfortunately due to the pandemic we had to cancel (I want to think “postpone”) the tour. I have contacted them to cancel and get a refound of the payment done. They respond quickly, and send me back the money two day after. I can only try to imagine how difficult for them is this situation, with all trips canceled. And despite this, they demonstrate to me to be reliable, thrust-worthy, friendly and helpfull. That’s another reason to book with them as soon as we can go back to travel the world. …
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Date of experience: August 2020
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