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They have refunded us all the imports in an easy way due to the Covid-19. My emails were quickly answered, they did a high level of customer service. If we are able to, we surely will book again with Local guides.
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Date of experience: May 2020
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We had 3 back-to-back tours planned with Local Guides. From the moment we contacted Sal and team, we were impressed with their service. Our emails were quickly answered along with all questions. Due to Covid, we had to cancel our travel plans to Indonesia. We contacted Sal for a refund which he quickly remedied to our satisfaction. We we are able to reschedule our trip to Indonesia, we will definitely contact Local Guides again.…
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Date of experience: May 2020
Helpful
We just want to leave a small comment regarding the service and organisation of Local guides Indonesia. Due to Corona,we unfortunately had to cancel our booking for May this year. As we are not sure if we can do our trip in the future,we contacted Local guides and asked for a refund of our already paid deposit. Sal from local guides responded very quickly to our mail and informed us on their cancellation terms. The organisation and communication was really easy and we are very happy and thankful that we got a refund from Local guides despite the current situation. If we are able to, we surely will book again with Local guides.…
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Date of experience: April 2020
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Our guide, Paul, was fantastic. He was very knowledgeable and spoke very good English so he acted as both driver and guide. He drove us from Labuan Bajo across Flores and back again. We were fortunate enough to stay at his accommodation and meet his lovely family. I would highly recommend Paul +62 812-3956-4009…
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Date of experience: January 2020
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Cannot say enough about how friendly and wonderful the local guides and tour operators were at Flores and Labuan Bajo. Excellent place to stay with wonderful locals and guides.
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Date of experience: December 2019
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