Info&Snow
Ski & Snow Tours • Taxis & Shuttles • Gear Rentals
Read more
7:30 AM - 7:00 PM
Monday
7:30 AM - 7:00 PM
Tuesday
7:30 AM - 7:00 PM
Wednesday
7:30 AM - 7:00 PM
Thursday
7:30 AM - 7:00 PM
Friday
7:30 AM - 7:00 PM
Saturday
7:30 AM - 7:00 PM
Sunday
7:30 AM - 7:00 PM
Write a review
About
Info&Snow is a locally owned business in the heart of Queenstown. We are a full service snow centre, providing convenient mountain transfers to all Queenstown ski fields, lift and lesson packages, and equipment hire.

Top ways to experience nearby attractions

The area
Address
See what other travelers are saying
  • Passenger746464
    2 contributions
    Be careful using this service
    Just be really careful booking your snow visit and transport through the website of this company. We booked a bus to Cardrona Resort through Info & Snow but the day prior to the bus transport we received an email stating the booking was cancelled even though we received a confirmation and tickets at the time of booking. The management stated it was a computer issue but did not offer any further assistance or even accepted any responsibility for the cancellation and the inconvenience and stress it caused. Even getting a refund took a week. Was not a professional approach to service or support.
    Visited July 2022
    Traveled with family
    Written July 18, 2022
  • Ashley L
    Little Mountain, Australia29 contributions
    Info&Snow review
    Info&Snow took our money for day passes / ski gear rental and bus trips and then didn’t pass the money onto the ski field operator so we couldn’t get our passes. Our first bus driver was highly experienced and put on snow chains prior to hitting ice - our second bus driver and trainee were more interested in talking to each other and had us sliding backwards down the hill which isn’t a pleasant experience. Waited 30 mins for late passengers going up the hill who didn’t turn up. Wouldn’t use info&snow again.
    Visited July 2023
    Traveled with family
    Written July 15, 2023
  • Jacqueline W
    1 contribution
    Very disappointed and lost our money!
    We were v disappointed and we lost money. We booked the ski passes and equipment hire with their bus tickets but only later discovered that their equipment hire was not from the ski mountains but was from a different shop which we were not able to access. I had small kids travelling with me. We had to pay again for the ski hire on the mountain. When we tried to contact them and explain it to them, they did not get back to us. We finally had to go to their shop in town and speak to them about it. Due to the confusion, we politely asked many times if they could refund or give us a credit just for the equipment hire but they refused. So we lost our money. V disappointed that they could not help out and had no compassion. Especially for a mum travelling by herself with two young kids. We will not be going back to them again!! There are other companies and people in NZ who are much more helpful. Quest equipment hire although tried but could not help us in this case, was sympathetic and amazing - I cannot thank you enough for taking their time out to try to help us.
    Visited July 2023
    Traveled with family
    Written July 17, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

2.0
9 reviews
Excellent
1
Very good
1
Average
1
Poor
2
Terrible
4

Roam61109081287
1 contribution
Jun 2023 • Friends
Our booking said we had bus seats to Coronet Peak and Remarkables, but when the bus showed up it was only going to the Remarkables and not Coronet Peak. They refused to put us on a different bus or refund us. We had to scramble to find last minute transportation that morning.
Written July 23, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NomadSafarisNZ
The busses go to one mountain OR the other. Our booking system issues vouchers which we clearly state require checking. We send out reminders 2 weeks and 48 hours prior which clearly show your destination. We are sorry you booked the wrong mountain but this was your error.
Written July 26, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

George K
2 contributions
Glad we booked ahead as many couldn't get up to the mountain on the day without booking however we were meant to be picked up from the hotel but were told to go to the nearest bus stop which wasn't too far but if I didn't call the office we would have missed the bus.
Written July 16, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Andymal
Melbourne, Australia13 contributions
Jun 2019
We got our shuttle at the hotel to Coronet Peak, and they were not on time, when we ordered it for a hotel pick up. Had to call to ensure we were still getting picked up. We panicked till they checked on the bus. It was late due to other pick ups not being ready. Usual snow story. On the mountain, they told us off for having some mini doughnuts to carry onboard. [13 year old did not eat her lunch at the kids club due to poor quality], and she was starving after her lessons-the tight pick up time is ridiculous, just 15 minutes after lessons finish-you run around like a blue arsed fly dumping off your hired gear to just make it on time, it is frantic, and stressful. Yet a simple couple of doughnuts is forbidden . Did the obvious-went into the building and packed em in nice n tight in my bag-Daughter enjoyed her doughnuts and chocky sauce regardless, after a tough day with board lessons , Pressure packed and needs a little more lee way after lessons to sort your stuff out prior to leaving-Not happy Jan!!
Written June 30, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

J. Wong
1 contribution
Jul 2023 • Friends
Another option if you cannot book a transfer to/from Remarkables or Coronet Peak from elsewhere, although only one bus to Remarkables which can be enhanced.
Written August 8, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

cheecheeny
1 contribution
Jul 2023 • Family
My family and I had a great experience with the bus and customer service. We amended our trip to a different mountain due to weather conditions and the change was easily updated.
We are also from the states and being able to book online and communicate via email made things super easy.

The buses were clean and comfortable.

I would recommend and use info and snow again in the future.
Written August 6, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Brad V
1 contribution
Jul 2023 • Couples
Never ever go with this company, they purposely mislead you on the website , take your money and refuse to refund you. They are a scam and in the last week have 3 different issues similar to ours.

STAY AWAY FROM THEM
Written July 29, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Is this your Tripadvisor listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim your listing

Info&Snow (Arthurs Point) - All You Need to Know BEFORE You Go

Frequently Asked Questions about Info&Snow

Info&Snow is open:
  • Sun - Sat 7:30 AM - 7:00 PM