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Just Wake
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Kristian T wrote a review Sep 2021
2 contributions
4th session at tattershall lakes wake boarding, 360o trick done thanks to Ben, great coach, hardest trick yet and long rope gonna take a bit of getting used to, cheers Ben,
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Date of experience: September 2021
R21 wrote a review Aug 2021
Grantham, United Kingdom96 contributions19 helpful votes
Great set up. We were just visiting Tattershall Lakes for use of the Aqua park and had a fab time. It was really easy to find and park up. Your staff have great direction on where to go for signing in and to get kitted up etc. The one way system worked really well. The changing facilities were clean and a good size too. Probably could do with another person to hand out equipment, having said that the lad (sorry not sure on his name, but was quite tall with blondish curly hair) had great control of people and excellent customer service. He made sure everyone was dealt with and kept moving at the same time. I would recommend taking sliders or flip flops, especially for children to walk over to the aqua park in once changed and for when they get out of the water. At the end of your session once again it is a good one way process to drop off equipment and get changed. I didn't go on the aqua park, but my 11 and 9 year old had a blast on it. I felt completely assured they were safe the whole time. Smiles all round.
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Date of experience: August 2021
Frankly speaking wrote a review Aug 2021
Leeds, United Kingdom68 contributions53 helpful votes
This is our second visit year visiting Just Wake at Tattershall Lakes. The first year I was remiss and didn’t leave feedback, my son had an instructor (I think he was called Ollie, chatty man with a pony tail) who was fantastic with our boys, two were nervous and one who was over excited. The instruction was friendly and adapted to each of our boys needs. This year we went back and one of our sons he had another two lessons. Alice was the instructor this time and again the instruction was incredibly friendly and tailored perfectly to our sons needs. The staff at Just Wake make the experience and really deserve recognition for their excellent demeanor and attitude towards customer service. Our son (Leo) didn’t stop smiling for one moment during either of the lesson and he cant wait to go back. Fantastic place and great fun for kids but made all the better by the staff who are brilliant with kids. Highly recommended.
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Date of experience: August 2021
simsy8 wrote a review May 2021
Barkestone, United Kingdom16 contributions11 helpful votes
Brilliant way to spend an hour with the kids, non stop smiles for almost an hour. The water was predictably bloody freezing, but the wetsuit helped with that. Highly recommended!
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Date of experience: May 2021
Lucy_eli wrote a review Sep 2020
12 contributions15 helpful votes
Absolutely disturbing service from Sally at UK Water Parks. A separate company unfortunately have cancelled my accommodation booking due to COVID-19 yesterday at 3pm. I work until 5pm, and wasn't able to contact my party of guests until I got home at 5.45pm. It was then too late to phone UK Water Parks to cancel our booking, as their phone lines shut at 6pm. I have phoned today to cancel, and Sally said it wasn't their problem Tattershall Lakes have cancelled my lodge, and that they can only offer me a 50% refund, or a gift voucher of £120. I live over an hour away from the Aqua Park, and calmly explained my situation to her, however she wouldn't listen, and continued to tell me the cancellation policy. I asked due to the circumstances if this could be reviewed, and she advised no. Our party of guests are now £120 out of pocket, and we have re-arranged a trip for this weekend in York (hen party) so won't be able to use the Aqua Park vouchers. Despite me having visited the park before, I won't be returning, and will be highly advising people against the service. I don't want to support a company who won't listen to guests during a world-wide pandemic, or make allowances for something out of my control. I would like to personally mention Sally (she reported she had a manager title) who perhaps needs a briefing on how to speak to customers.
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Date of experience: September 2020
4 Helpful votes1 Repost