Imagine Spa Park Farm Hethersett

Imagine Spa Park Farm Hethersett: Tickets, Tours, Hours, Address, Imagine Spa Park Farm Hethersett Reviews: 4.5/5

Imagine Spa Park Farm Hethersett

Imagine Spa Park Farm Hethersett
4.5
9:00 AM - 5:00 PM
Monday
9:00 AM - 7:00 PM
Tuesday
9:00 AM - 7:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 5:00 PM
Sunday
9:00 AM - 5:00 PM
About
Suggested duration
More than 3 hours
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4.5
105 reviews
Excellent
66
Very good
20
Average
7
Poor
6
Terrible
6

Mgnlj2112
London, UK688 contributions
Best massage from Kinga
Nov 2021 • Couples
My partner and I recently used the spa facilities whilst having an overnight stay at Park Farm hotel. The facilities are good with the standard steam room, sauna, jacuzzi and swimming pool. However it’s worth mentioning there are often lots of children jumping and shouting in the pool area so if you’re looking for total relaxation you might be disappointed. There is also only about 4 loungers available and I personally think there should be more.

We decided to have lunch on our first day and when we booked our stay were told we could just turn up for lunch on the day without reservation. So we did just that. The waitress came over and asked what we wanted to drink, we asked for the lunch menu and were abruptly told “we aren’t serving lunch today” even though we had just walked past tables with empty lunch plates? I politely explained the conversation I had at the time of booking. She let out a huge sigh, rolled her eyes and said “right I’ll go and get a menu then” me and my partner were so shocked we didn’t know what to say. There were other customers being served who told us she had been just as rude to them. We felt extremely unwelcome and uncomfortable. She then came back and said “it’s not your fault, I just had to print some more menus” then completely changed her tune and was pleasant to us, but it left us feeling a bit weird.

We booked treatments 1 month in advance and could only get space for a massage each at 4pm on our first day. On our journey to the hotel the spa called us to say a staff member had called in sick so they need to cancel our treatments. I explained we were staying at the hotel anyway so could we have them the next day, they booked us in straight away for 11am and 12pm the next day. The massage I had from Kinga was amazing and the best massage I’ve ever had at a spa. She really listened to what I asked for and where my achey areas were and I felt amazingly relaxed afterwards.

Overall we had a good experience of Imagine Spa and Kinga’s massage has made this review as highly rated as it is! I think the spa staff could work a bit more on customer service and having a welcoming and friendly manner (the hotel staff we dealt with were brilliant).
Written November 5, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Suzy W
1 contribution
Walked in low left on a high!
Oct 2021 • Solo
I don’t know where to start without feeling slightly emotional! The last 3 yrs has been the worst from heart attacks to cancer! My beloved booked me in for a total pamper! We woman have this done a fair bit but all I want to say is I had the most rewarding, supportive, professional, happy day! Want to say a massive thank you to Nicky for sorting my mop and Adele for a great afternoon and making me feel wonderful! Will definitely recommend and be back soon! Thank you ladies and team! Awesome x
Written October 13, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

thealexwatson
London, UK3 contributions
Lovely spa afternoon
Sep 2021 • Friends
Beautiful place, gorgeous setting. Fantastic service and staff. Spa and pool lovely with nice outdoor terraces for lunch too. Amazing massage from the fabulous Kinga! She's brilliant, I'd highly recommend her.
Written September 27, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

TheoSox10
Lowestoft, UK598 contributions
Great massage
Aug 2021 • Couples
We stayed at park Farm for the night and had access to the spa.
We both had an hour massage each, one hot stone and one deep tissue.
My massage was the deep tissue and was carried out by Candice, the massage was very good, a small consultation before. So she knew where to focus. Great massage. Thank you
Written August 6, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Hayley G
London, UK4 contributions
Rude therapist
May 2021 • Solo
I booked a pedicure as a gift for my sisters birthday. The therapist was very rude and when my sister said she would come back for another treatment the therapist said not to bother if she doesnt look after her feet. She also felt pressurised to buy a foot cream which she could ill afford.

This is completely unacceptable and has affected my sisters confidence, when the treatment was meant to build her self esteem.

I am so disappointed and I use this spa regularly and am reluctant to book again for friends and family.
Written June 6, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Fiona M
Norwich, UK309 contributions
Great place to unwind
May 2021 • Friends
First time here and won’t be the last. Beautiful setting, clean and bright. Staff welcoming and helpful. Great facilities, used the steam room, sauna, hot tub and swimming pool, all were spotlessly clean as were the robes and towels. Finished our visit with a hot stone massage which was amazing, definitely came away destressed and relaxed. We shall be back! Thank you
Written June 4, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Mum's mystery tours 🦸‍♀️
Norwich, UK133 contributions
Spot on!
Nov 2020 • Friends
After spending a well deserved spa day with friends all I can say is....when can we go again.

The service was impeccable, hotel and restaurant areas were spotless, staff were so very friendly and attentive but professional at the same time.

The spa itself was beautifully laid out and we were lucky to have been able to use all of the facilities.

Will definitely be back with my husband to include an overnight stay.

To all the staff, thank you for upbeat demeanour during this uncertain time, all the best during the 2nd Covid Lockdown and hopefully see you all the other side x
Written November 4, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

jo1963
Norwich, UK71 contributions
Lack of attention
Aug 2020 • Couples
Visited August (but only just got round to writing my review) - for The Indulge Experience that my husband had bought as a Christmas present for myself and my daughter. This included 120 minutes of treatments.
We arrived at 9:30 am complete with the requested face masks. Unfortunately there was no one there for a ‘meet & greet’. After about 5 minutes a member of the team arrived and took our details. Then proceeded to give us the menu to choose for our included lunch. No mention of any included drinks.
She then showed us to the changing rooms and our lockers ( with our robes/towels/slippers). She pointed to the end of the changing room to where we would find the swimming pool and then left us! Feeling a bit deflated already we changed and headed to the pool. Unfortunately there was a mother with 3 noisy children in there shouting and screaming, not a relaxing atmosphere at all.
We would have liked a cuppa by then but the man sitting at the reception area was up and down the staircase we didn’t feel we could knock on the-window and ask for something.
We then had our first treatments ( body massages) which were very good by Keri and another lady. (Sorry we forgot your name).
After these we proceeded back to the reception for lunch. Again no mention of any drinks until I asked the waitress. She then advised of 1 complimentary drink. Lunch was very good despite dodging the numerous wasps flying around the room. Again we would have like another drink or even coffee but the waitress did not return to ask or even check if things were ok. We felt a tad uncomfortable walking to the main restaurant to ask in our bath robes.
We finished up the day with a facial which again was extremely good.
To be honest apart from the massages it was a bit of a disappointing day. We were virtually left unattended and at times felt ignored by the staff. At no times were we offered or asked if we needed anything. We appreciate that these are differing time’s but last year we went to The Blofield Imagine Spa and there were staff milling around all the time offering refreshments that were available. The only reason we opted for Park Farm was the pool and the food we hoped would be better as we had a dreadful food experience at Blofield.
If I could mix and match both Spa’ for the pros and cons I would definitely think about returning.
Written October 11, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

dr3w22
4 contributions
Raindrop massage
Jul 2020 • Couples
My wife and I both had the 30min raindrop massage. It was very relaxing and professional. The ladies were very friendly. They are very popular/busy, so would advise to book well in advance. Thanks again.
Written July 29, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for this review, and I am delighted you enjoyed your massages with us. I would agree with the pre-booking as we do get booked up quickly! We look forward to seeing you again soon.
Written September 23, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Fenton E
Norwich, UK1 contribution
Fabulous haircut with excellent service. A safe and enjoyable experience .
Jul 2020
I was delighted to have excellent service as always at the hair salon yesterday. My first haircut in several months so I was looking forward to it and am pleased to say I wasn't disappointed. Clearly a lot of thought and work had gone into making everything safe yet still enjoyable for clients. I cannot speak highly enough of Andrew and the rest of the staff.
Teresa
Written July 26, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you Teresa, We really appreciate this review, just as we have all been working so hard to make sure our re-openning is safe for our staff and our clients. We look forward to seeing you again really soon!
Written September 23, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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