e-ONE Tours & Travel
e-ONE Tours & Travel
4.5
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

4.5
46 reviews
Excellent
36
Very good
7
Average
0
Poor
1
Terrible
2

starworker
Kingston, Australia29 contributions
Jul 2015 • Couples
My husband & I organized a one day private car tour, so as to avoid the Dawn Princess cruise ship bus tours. It was fantastic value at $50 AUS pp. The tour was 7+ hours. I paid a deposit of $25 via paypal first, and the remainder in Aus $ on the day. We did the SASAK tour that involved a visit to a Sasak village, visits to various art & craft villages and visits to several beaches. We had lunch at a lovely restaurant (not included in the fare) up on a hill, with a fantastic view of the beaches below. Our driver Udin was very polite, informative and a very safe driver. The owner of the business, Christine was very helpful when I was organizing the day tour. There were four tours for cruise ship passengers to choose from. All involved being collected and returned to the harbour & Cruise ship. I would highly recommend this tour company.
Written October 5, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Bronwyn M
Brisbane, Australia59 contributions
Sep 2015 • Couples
My husband and I booked direct with E-One Tours and Travel from arrival on our cruise ship, Sea Princess. We decided to do a private tour as the cruise ships tours are ridiculously priced and for a smaller amount you can have your own driver, plus you know your driver will speak english. They are hapy to change the tour to meet your needs and pickup and dropoff at the wharf.
Dealing with Christine was very easy and she was very accommodating in changing the itinerary many times until we got it the way we wanted it.
We had lunch at the Asmara Restaurant which we highly recommend in the heart of Senggigi beach.
We saw heaps of country side, temples and even the monkeys.
Bayu our driver was very informative and great to talk too.
We would highly recommend this company to anyone wanting to do touring in Lombok and will use them in the future.
Written September 24, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Rene M
Perth, Australia14 contributions
Nov 2019
We pre-booked with E-tours on our Cruise to Lombok, our driver was waiting when we docked, Redvan the driver was very good and entertaining, we also met with the organisers Christine and Christine, who were unwilling to give the driver a pay rise, we tipped him instead at the end.
A very enjoyable day exploring the highlights of Lombok, and truly recommendable!
Keep up the good work, I will book again with them when we get to Lombok again.
Written November 15, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Kirsty308
Perth, Australia15 contributions
Jul 2017
Had a horrible experience at Lombok with this tour company, The Guide that took us was OK, but the extra boat staff were not.....I wasassaulted by one of the extra boat staff in the water while snorkeling for Sea Turtles in Lombok....The Guide did not seem to care when he was informed about this matter, he was informed as soon as it occured and also 5 more times after the fact....after telling the E-One Tour Guide that I would not be paying my $180 he immediately got on the phone to his boss....and the person I spoke to from E-One Tours, who spoke perfect english and could understand everything I told them. I was asked to go and tell the local police, I am not that stupid,, I would be the one thrown in jail for not paying my Guide, and not the extra guide who assaulted me.
This all has been recorded and reported to P and O Cruise Lines, I have made a formal statement with their Security Department which has also been documented as well as Port Authorities in Lombok and Bali.
If this matter had happened in Australia or New Zealand the Guide and their Company would not have had such a lucky escape.
Written July 24, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Kirsty308, Thank you for reposting your revised review, which was removed from this forum a couple of days ago. We note that you reposted an edited version which omits the fact that you recorded our phone conversation without my knowledge or consent, your threats that your friends would join in writing bad reviews on your behalf, and your threat to get us blacklisted wherever possible. To repeat my previous response: We take your allegation that you have been touched on the thigh and subsequently between the legs by one of the extra boat crew very seriously. As I was not able to apologize on the phone because you ended our phone conversation so abruptly. I immediately emailed the following (please see below) to Steve Kelly, the organizer of the group of 10 persons (including you), who I trusted would forward the email to you (I didn’t know your name and email address). Regarding your comment about corruption in Indonesia: The reason you were advised to report the incident to the local police was so that the individual accused could be held accountable. It had nothing to do with payments due for the other 9 members of the group, who it seems enjoyed their snorkeling tour without incident. See my email below: Dear Steve, Thank you for notifying us about the incident during snorkeling, I’m so sorry that this happened to you and fully understand your anger!! We never had anything like this happening before, and this has the potential to cause our good reputation serious damage. e-ONE Tours & Travel acts as an agent to services provided by the local community, and we are always trying to upgrade our services through surveys and close cooperation with our partners. I’m very shocked to hear that the local snorkeling guide misbehaved in such a terrible way!! As you could certainly see, Lombok is still a very undeveloped island and many people are poor and uneducated. To provide employment, the local ‘cooperation ‘ of boat owners demand that we hire local people to act as snorkeling guides, and it seems they picked a very wrong one this time. This is not an excuse of course, and I’m currently investigating who the guy was to make sure that he will be properly punished by the local cooperation and be banned as a snorkeling guide in the future. I hope you understand the difficulties we are dealing with here and do hope that you won’t slaughter us on TripAdvisor! It will make people think that this is the usual way things are done on Lombok, and I seriously think that we haven’t deserved this *. Thank you for your kind understanding. Thank you also for paying half of the balance amount**, it will help us to partly cover our expenses for this trip. *NB. Neither do our local police deserve your accusation of corruption and mishandling. ** NB. For the whole group
Written July 26, 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

2LiveJoy
Hong Kong, China2 contributions
May 2016 • Friends
We bummed into this tour agency by luck as we were just shopping around. Highly recommend Herman to be your guide - he's friendly, professional, focus on the customers without expecting any extra in return. He charged us very reasonably and provided excellent care and service to us. We took a day boat trip to the 3 Gili islands (wonderful coral and sea turtles watching while snorkeling) - we spend extra time to shop and cruise around and he didn't make us feel any guilt. The next day we went to trek and see the waterfalls - also long day with lots of driving. He made me feel very safe even with crazy rain and traffic/road conditions at times. The 3rd day we just took it easy - he took us to the pottery village and then airport without expecting us to pay a lot (and we paid what we felt worthwhile as he was remarkable!).
Highly recommend - he also speaks great English and knows just about everything around town. You will not be disappointed!
Written May 8, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

jeffreyw566
Gold Coast, Australia1 contribution
Mar 2016 • Couples
We booked a tour in Lombok after reading a review which gave e-ONE Tours & Travel a big tick, we still had our fingers crossed that it was not a staff member doing the review, we were on a cruise ship The Dawn Princess and their tours were very expensive, what a big surprise, we chose the Senggigi Tour, it was much much more than we expected and very inexpensive, there were 4 of us and we all thought that we had our moneys worth after the first hour, our guide was a very nice and well mannered young man called Opan, he spoke perfect english and nothing was too much trouble, he would stop anywhere we wanted, also included was a lunch stop at a restaurant called Asmara and it also was very good, when we talked with others back on board the cruise ship they were amazed at what we saw and for the cost, I can highly recommend this tour company to anyone wishing to travel to Lombok. Jeff from the Gold Coast
Written March 29, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Michelle H
Maryborough, Australia13 contributions
Nov 2015 • Couples
Thank-you Christine and Opan! An awesome day!
We booked our cruise stop over with E-one and found the service professional and prompt! Christine helped with suggestions for a perfect day. The booking service was easy. Our driver Opan, who spoke great english, was wonderful..... Answered all our questions! and showed us places that only a local would! Nothing was too much trouble :) Opan was a safe driver even in the tropical storm! and delivered us back to the ship at the required time. Asmara restaurant lunch was amazing.... All in all an awesome day! Highly recommend this company!
Written December 15, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Haydn F
Emerald, Australia3 contributions
Apr 2019 • Solo
With limited time at Senggigi I randomly booked and was included in a southern beach trip with a small group through e-One. It turned out to be a "league of nations" and fortunately our guide turned out to be a polyglot. At no time did I feel unsafe with the driving and the local knowledge and history of Indonesia by our guide was exceptional.
Beautiful clean beaches, friendly locals and great food was a highlight. Thanks e-One.
Written April 11, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Janos V
2 contributions
Mar 2019 • Friends
Excellent service – Highly recommended
We booked with e-ONE Tours and Travel a tour to Tetebatu and it was just a perfect day!
At first we went for a 2hours rice field walk then visited a very unique waterfall, called Sarang Wallet. We walked to the fall in a narrow canyon, between high walls covered by dense tropical plants. At the waterfall we could take a refreshing bath. It was a very interesting and adventurous walk.
e-One Tours&Travel did a perfect job howthey handled the booking process providing us with all necessary information. On the tourday was everything well-organized, very professional, Jaya was a perfect guide.
Highly recommended!
Written March 8, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Dirk N Vicki R
Melbourne, Australia15 contributions
Jul 2016 • Friends
I was very lucky to come across this company through searching the internet. Christine was very accommodating, even when we had 2 others tag along on short notice. We were all 60 and over and she made sure the tour was not too taxing even for my Mother who is 83. the driver helped her whenever it was needed and did everything with a smile.
Written July 22, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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e-ONE Tours & Travel (Senggigi) - All You Need to Know BEFORE You Go