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About LTA Tours
LTA Tour office located in Batulayar village, with branch office located in central of tourist destination Senggigi, foot of mount Rinjani Senaru and central of tourist destination in Labuhan Bajo for speedy respond and made better service for confortable trip. For further information and tour package please feel free to visit our website.
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Do NOT book with this company. They are very nice at first but they take your money and set you up with someone local and they have no idea whats going on. I booked with them a Komodo trip from Bali. They put me on a boat that wasn't the one I was supposed to be on. This boat
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Response from WayanNayaka, Owner at LTA Tours
Responded Feb 2, 2020
Hai Rebecca, Very sorry for inconvenience trips, I understand with your complain about, we try to make good service even you join with sharing trips with cheap price to Komodo island 1. Give schedule of pick up service, due the trips are share everybody should following the schedule by waiting at lobby between pick up time, its mean every body should make attention about it, so they can divide time for breakfast other ways everybody will waiting long and complain or leave the guest if they come very slowly, in this case you are not make attention on it, its make the boat leave you, than we should send speed boat to get in, that was trouble us, but we try the best, helping to carry your bag than you hurry but you not happy even you just bring masker for your snorkeling equipment, this is not deluxe service. 2. Everything can be change on the trips especially engine problem and every body can be sick immediately, we commit to give similar service as we promise, stay at cabin, different color and model of the boat its not big deal. The boat crew not 100% speak English very well but if you patient listening you will understand even people speak with body language. 3. We ( me and my partner at Labuhan Bajo ) try to discus the best way by refund money, but you asking 68% refund from payment. if refund not process immediately you threaten us by will write bad review, by asking 68% refund its mean you can't killing local business, share trips is cheap option with low profit per person, how can you asking 68% refund. I want a fair solution so that no one is harmed but you don't give a choice, hope next trips if you have same problem you can calm down and find good solution not threaten by bad review of not giving refund as your wish. Regards
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I don't remember the guide's name for either of the trip. The waterfall trip was excellent. The guide was very helpful, offering to carry our stuff every time we wanted to cross the stream while walking to Tiu Kelep waterfall and making sure we are OK throughout the trip. The
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These guys are great!! They let us customize our trip, taking us to the waterfalls one day and an amazing snorkel trip the next. Our guide Ida was awesome!! He brought snacks for us and toured us around to all the cool spots. There are a lot of companies in Lombok, but I feel
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+1
We got in touch with Sahrudin (Udin) from this travel agency and got good friends with him. He is a fun guide and really looks after your well being. This agency is caring about its reputation and is very trustful. We are glad we met Udin and all the other nice employees and had
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Excellent arrangement from wayan! Chris is an excellent tour guide! We have a 3 days 2 night package to komodo, Chris is being very helpful and caring, and he know all the perfect spot. I would recommend them to anyone who want to visit Komodo island!
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