Lemongrass Spa
Lemongrass Spa
4
Spas
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This location was reported permanently closed
About
The Lemongrass Spa has been created to a high standard and offers the following: – Professional equipment in the form of reflexology chairs and massage beds; – Air-conditioned massage room; – A reflexology area that is well-ventilated with fans; – Clean towels and sarongs for each customer; – Well-trained spa therapists; – Two clean western-style toilets; – Two showers with hot water; – A calm, relaxing atmosphere.
Suggested duration
1-2 hours
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
4.0
149 reviews
Excellent
62
Very good
54
Average
14
Poor
10
Terrible
9
Tiny_1805
Khao Lak, Thailand25 contributions
Mar 2020 • Solo
Forget all the hotel massages or the beach massages. This place offers very professional and good quality massages also on Mangait Beach.
Thank you so much for all the massages. My back is so much better now.
Thank you so much for all the massages. My back is so much better now.
Written March 1, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi - many thanks for your review. We’re very pleased that the massages have helped to improve your back.
Although we are not quite on the beach (located between the petrol station and the Holiday Resort), the air-conditioned environment helps to relax and enjoy the treatment.
Hope you enjoy the rest of your stay in Lombok.
Written March 4, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
estelle750
Edmonton, Canada11 contributions
Feb 2020 • Couples
I recently enjoyed a 90 minute traditional massage & my wife enjoyed a pedicure & hair cream wash at the Lemograss Spa in Senggigi. They have a.c. upstairs for massage while many spas do not. Very clean, professional, welcoming staff & pleasant surrounding. I asked for an experienced massage therapist & was assigned "Meme". She gave me an outstanding massage. The hand pressure catered to my requests with long flowing strokes. She followed all the traditional massage patterns & her delivery was exceptional. My wife's pedicure & hair wash was also very positive. As we left, 2 other couples, Australians, were entering the spa to begin their spa experience. Highly recommend this spa facility. Competitively priced.
Written February 13, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi - many thanks for this review. We’re very pleased that you enjoyed your time at our spa, as we try our best to provide a great experience for our clients. We will pass on your very nice comments to Meme. We hope you enjoy the rest of your time in Lombok.
Written February 14, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Smb23
Perth, Australia51 contributions
Oct 2019
Had a good massage by Suri but the place is really basic. Don't get offered a water on a hot day or cool towel. The pedicure was so basic and the girl painted all my toes not just the nails before I had her clean it off my toes.
The staff could do with going to Bali and learn how to do things properly so you feel pampered..
The staff could do with going to Bali and learn how to do things properly so you feel pampered..
Written November 6, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
ANDRE V
Kimberley, South Africa15 contributions
Oct 2019
Jody is an excellent therapist.I have different sports injuries and he has healing hands. Thanks buddy
Written October 18, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
msnurse_1
Butler, Australia98 contributions
Sep 2019 • Solo
Decided to get full body traditional massage 1 hour, followed by foot & reflexology 1 hour. So glad I did. The massage was excellent, just right, and wow the foot reflexology, cannot say enough. Decore pleasant, staff obviously well trained and polite. No aircon but no need, big fans were adequate.
Written September 11, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Tracey B
Perth, Australia62 contributions
Aug 2019 • Couples
After reading reviews decided to sample a full body massage.
Can honestly say it's one of the worst massages that we have both had. The young girl who massaged my husband was learning she copied every move of the other girl.
My girl had no idea of how to give a massage. Her technique was clumsy and awkward.
The beds had ordinary mattress on, no area for head like the usual beds.
I would recommend if you are considering this place do yourself a favor and go nextdoor
Can honestly say it's one of the worst massages that we have both had. The young girl who massaged my husband was learning she copied every move of the other girl.
My girl had no idea of how to give a massage. Her technique was clumsy and awkward.
The beds had ordinary mattress on, no area for head like the usual beds.
I would recommend if you are considering this place do yourself a favor and go nextdoor
Written August 1, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Travelicious_K
Kuala Lumpur, Malaysia511 contributions
Jan 2019 • Couples
Although this place doesn’t look very fancy, the massages are amazing. We booked a hot stone body massage thinking that it will be about an hour plus. The masseuse took their time. We were there for about 3 hours. It was one of the best massages we’ve had to date! We felt so relaxed and rejuvenated after. We loved their service so much that we ended up booking a foot massage and head cream bath another day.
Written June 25, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Thank you very much for your review. We’re very pleased that you enjoyed the relaxation of the hot stone massage. Our therapists always try to do their best to ensure a good experience for our customers.
Written June 26, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chris H
30 contributions
May 2019 • Couples
We had a fabulous massage here - unfortunately we were on our last day in Lombok when we discovered this place, otherwise we would have definitely visited again! Highly recommended!
Written May 30, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi Chris,
Thank you very much for your review. We're very pleased that you enjoyed your massage, and we'll pass on your compliments to the therapists. We hope you enjoyed your visit to lombok and that you will return. Safe flight home.
Written June 10, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gav S
Black Rock, Australia33 contributions
May 2019 • Couples
We arrived unannounced for my wife and I to have a 90 minute traditional massage. We were taken upstairs where the setting was clean and adequate but nothing special. The massages, however were pretty sensational. I had a male and my wife a female masseuse, both were clearly well trained and knew what they were doing. Very happy to recommend.
Written May 25, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Thank you very much for your review. We are very pleased to hear that you and your wife enjoyed your massages, and will pass on your compliments to our therapists.
Written June 10, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lachlan C
Merimbula, Australia4 contributions
May 2019
I got a massage but was left waiting for 15 minutes before someone came up, (I think they forgot about me)
The massage was average.
My girlfriend got her nails done and she said that 1st no one wanted to do it, 2nd they were pretty unprofessional and lastly that her 7Y.O daughter could have done a better job..
I want to support the locals after the lack of tourists due to the earthquake but I would probably try else where
The massage was average.
My girlfriend got her nails done and she said that 1st no one wanted to do it, 2nd they were pretty unprofessional and lastly that her 7Y.O daughter could have done a better job..
I want to support the locals after the lack of tourists due to the earthquake but I would probably try else where
Written May 4, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Philip A
Melbourne, Australia36 contributions
Hi I just wanted to know if Lemongrass Spa in Senggigi is open. Also do they have male & female massage therapists. Thanks
Philip A
Melbourne, Australia36 contributions
Hi, we had to cancel our trip due to covid last year, now i'm ready to go Lombok finally. Is lemongrass spa in lombok open now? Is there an email address i can write to? . Also are things back to normal now?
Thanks Philip
Philip A
Melbourne, Australia36 contributions
Hi everyone, i wanted to visit this spa for a massage, is it still safe to visit after the earthquake. How much are the 1 hour body massages & are there men or woman who work there that massage? Thanks
VillaLampu
Senggigi, Indonesia2 contributions
Hi Philip,
Barring another huge earthquake, it’s safe to visit. However, our Spa is closed for renovations to repair the earthquake damage - as are a number of other businesses in Senggigi.
In answer to your other questions:
(1) a body massage costs RP. 85,000 for one hour.
(2) we have both male and female therapists.
미리 임
Seoul, South Korea
Hello, lemon grass.
I would like to book spa session from your shop, but I can’t find any contact point like e-mail except phone number. Could you let me know how I am able to contact to you?
Aam A
Senggigi, Indonesia3 contributions
Hi,
I guess you are not yet in Indonesia, so don't want to use the phone number. Currently, this is the quiet season, so it's probably not necessary to book, unless it's a large group. The Spa is located next door to Mandiri Bank in Senggigi, so once you arrive in Lombok, you can either phone to book, or pass by and speak to the receptionist. We look forward to helping you with one of our treatments.
Povesen
Copenhagen, Denmark69 contributions
Re response to review:
I mean no ill will with my review, but it reflects some clear areas of improvement pointed out by many other reviewers as well. However the response given by the management to mine and many others seem to be the one unifying issue here; a lack of willingness to learn and take in critique. Your spa will never improve if you refuse to listen.
Let me make this into a question in the spirit of the topic - how (if at all) does this spa ensure proper quality control and implement improvements?
Aam A
Senggigi, Indonesia3 contributions
Thank you for your question. Regardless of whether the review is good or bad, we try to identify the therapist who provided the treatment. If it was a good review, we point it out to the therapist as a way of giving them an incentive to continue their good practice. If it was a bad review, we go through the review points with the therapist, and put them through a re-training program to correct their treatment techniques, followed by testing to ensure that lessons have been learned. As you will appreciate, it is not always possible to identify the therapist from the review. If that is the case, then we have a staff meeting to see if (a) the review strikes a chord with one of the therapists; and (b) discuss the review point-by-point with all the therapists, to ensure they understand the need to learn any lessons and, if necessary, to improve their techniques.
In addition to all of that, regular testing of their treatments is undertaken by management so that guidance can be given.
As a last point, I would note that occasionally we receive a fake review, perhaps instigated by competitors, which we can usually identify from the content. Unfortunately, not all businesses practise fair competition.
Anit S
Berlin, Germany33 contributions
Hello, do you offer service this December 25th? Kind regards
VillaLampu
Senggigi, Indonesia2 contributions
Yes, we are open as normal on 25 December from 10.00 am to 9 pm.
For your information, on New Year’s Eve, 31 December, we will close a little earlier at 8.00 pm to allow the staff to celebrate the New Year.
On New Year’s Day, we will open at 3 pm until 9 pm.
Abid M
Vaughan, Canada73 contributions
Hello,
Do you offer service for opi or other Gel nails application?
If so pls provide $
VillaLampu
Senggigi, Indonesia2 contributions
We offer mani/pedi normal service with a choice of Revlon nail polish. Regrettably, we are unable to offer opi/gel service. Sorry not to be able to assist you.
Cemde
a4 contributions
Hi what are your opening hours and opening days?
VillaLampu
Senggigi, Indonesia2 contributions
Hi - we're open 7 days a week from 10.00 am until 9 pm.
Hope to see you soon.
