Puri Mas Spa

Puri Mas Spa, Senggigi: Address, Phone Number, Puri Mas Spa Reviews: 4.5/5

Puri Mas Spa
4.5
About
Puri Mas Luxury Spa is part of the Puri Mas Spa Resort, and it's sister property, Puri Mas Boutique Resort - Beach Resort. Puri Mas Spa has been awarded the "Best Couple Spa" by Conde Nast Johansen's 2015, and comes recommended by Conde Nast. Puri Mas Luxury Spa has also been voted "Best Boutique Spa" South East Asia, and Best Hideaway Spa - Continent Asia, by the World Luxury Spa Awards 2017. Guests of Puri Mas Beach & Spa Resorts may enjoy the Spa facility and the complimentary transport available on request between each property. Outside guests may visit from any location between 8am and 10 PM daily in and around Lombok, with complimentary transfers in the Senggigi area. A wonderful Spa menu is available with treatments ranging from a traditional Indonesian Royal Lulur body mask, to the highly effective facials and body rituals using the famous Babor International products. Meals are prepared by our in house chef together with a bar service.
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4.5
126 reviews
Excellent
95
Very good
22
Average
5
Poor
1
Terrible
3

Dingo_6152
Fremantle, Australia1,787 contributions
Dec 2019 • Couples
After only just arriving in Lombok for Christmas top of our list was to have a decent massage and relax into our holiday. We made a last minute decision to try Puri Mas, mainly because it was the sister resort of where we staying so they provided free transport between the two.

When we arrived there seemed to be a lot of confusion amongst the staff, who left us waiting for 30mins before our treatment. They gave us numerous excuses about how it was taking time to get the stones and oils heated. I even had to ask for drinks whilst we waited as nothing was offered to us. When we were finally taken to the treatment rooms the reason for the delay became apparent, as we waited outside in the hot sun - the previous customers were still finishing their treatments. When we’d booked we had told them that we were flexible with the time so they had told us what time suited them, which it obviously wasn’t.

We had selected the herbal compress & warm coconut oil (which according to their brochure is ‘recommended’) for me and the hot stone massage for my g/friend (which is ‘unforgettable’), with a foot reflexology to finish. The massage bed wasn’t the most comfortable I’ve been on - I’m over six foot - but it wasn’t the worst I’ve been on. The room and environment was tranquil and relaxing. I realise that I had said I could handle a strong massage but there were times that the pain was almost unbearable. I probably should have spoken up but I’m fairly stoic when it comes to massages. The amount of bruising on my back is something I’ve never experienced before at any massage I’ve been to. My girlfriend felt her masseuse wasn’t trained in hot stone massages, as it didn’t have a calming relaxing effect rather it had the opposite impact. The stones kept catching on her ankle bones, elbows and shoulders which was not pleasant & at times painful. In the end she had to tell her masseuse to stop with the stones and concentrate on the massage with oil. This improved the massage immensely and the masseuse had a lovely massage technique with her hands. She felt that the foot reflexology was good and the masseuse was experienced in this field and it was a lovely way to end the 2hours.
We have had massages and spas all over the world and this fell somewhere in the middle. My masseuse really worked all the knots & stiffness out of my shoulders and neck - painful as it was. I wouldn’t however call it a luxury spa not for the price. It probably reflects more on management than staff as the masseuses were definitely under the pump to perform.
Written December 24, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

BEACHMUMMA
SYDNEY19 contributions
Dec 2019 • Solo
I decided to treat myself to a 2 hour spa treatment here while the rest of my family went fishing. Best decision ever! They arranged a pickup from my hotel included in the price.
I had an hour long aromatherapy massage from Eda which was the best massage I have ever had. The Facial was superb too. Not cheap but worth the extra to be pampered!
Written December 24, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Keith L
Perth, Australia27 contributions
Aug 2019 • Friends
Our seventh visit to Puri Mas and we are never disappointed. A quick 5 night visit this time and thanks to Air Asia direct flights from Perth, it won’t be our last short stay.
Written September 4, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Sebastian
3 contributions
Aug 2019 • Couples
We spent 8 days at the Puri Más Hotel and went to the spa a couple of times Elegant & exquisite place. Fantastic massage They take care of every detail The employees are profesional and extremely attentive and helpful they go out of their way to please you in everything. Ida gave me a spectacular massage and the same thinks my husband about his We will come back
Written August 25, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Serena S
Darwin, Australia113 contributions
Jul 2019 • Couples
We decided to try this spa during our visit to Lombok and booked in for a head and scalp treatment and quick facial massage. We arrived early and relaxed by the pool prior to our treatments. The resort seemed deserted. The resort and spa facilities are quiet and peaceful but not not what I would call 'luxury'. The treatments we had were ok but not exceptional or even comparable to what we have experienced elsewhere in Lombok and other parts of the world. Paying the bill was a long drawn out experience, with a lot of confusion and discussion amongst staff, but lack of communication with us. The price was higher than expected and on the very expensive side. Upon checking the bill afterwards we realized we had been charged around RP15,000 each more than the advertised price for one of our treatments. Upon querying this we were informed that the spa treatment price list (as posted on their website) was outdated??? They did not inform us of this upon booking or paying for our treatments. Seemed a bit "dodgy" to us. I wouldn't recommend this spa. We received far better service, attention and quality treatments for less at the Jeeva Klui Resort.
Written August 1, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

constans f
4 contributions
Nov 2018 • Couples
Our tour guide Chris ,from authentic Lombok tours recommend puri mas , actually he was joking with my husband how must be treat me the last days in Lombok
Husband took he's tip and he surprise me
Puri mas is the place you must go for massage ,nails, spa .
Super friendly staff , spotless, the spa and the hotel looks amazing
Thank you puri mas next time we will stay there too .
Written November 10, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

PaMe
Brugg, Switzerland244 contributions
Jun 2018 • Couples
We‘ve had 3 treatments, foot reflex /aroma and coconut treatment. Everything was excellent, the therapist are well educated, so kind and the pressure perfect (they adjust the pressure on your preferences). The environment is beautiful! Go on like this and you will win more awards! Thanks for the awesome massages!!
Written June 25, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

SaraTenn
29 contributions
May 2018 • Solo
Searched for the best place to get my nails done in Senggigi—and unfortunately fell for Puri Mas. The place itself was lovely, but I truly believe it might have been the first time the young woman had done a mani-pedi! I was the only customer around. The cost was exorbitant, and then just a few days later I had to pay for someone else to remove the messy job. Didn’t get a massage, but find a better place to get your nails done!
Written June 11, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear SaraTenn How disappointing that your mani pedi didn't work out as you had expected. I am really sorry, and extremely surprised at your review and comments. We have of course directly discussed your displeasure with our staff, and I hope very much that your experience would not be repeated in the future - our staff feel very sorry too of course. I do have one suggestion to you or any reader considering to visit not only our facility, but any facility. Please do not wait to complain on TripAdvisor - of course you are free to write your review and we understand this completely. However, we really hope that if anyone visiting our resorts and using our facilities, - lets us know immediately if they are unhappy about something. This way if we can, we will always do our best to put the problem to rights. If we don't know there is a problem, we cannot help and that is most important. Once you have left us, which as I understand you did, and from my discussion with my staff who remembers doing your treatment - she was under the impression that you were happy with her work. This can be confusing to staff, and isn't really helpful when later we have to inform them that in fact the guest was very unhappy!! We hope that if you get a chance to return, that you visit and we can put our mistake to rights and offer you a complimentary treatment that I am sure you will be thrilled with. Thank you for letting us know about your issue. Best wishes Sara
Written June 13, 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Benzburg
Kuala Lumpur, Malaysia31 contributions
May 2018
We booked a massage here as it was listed as the top spa in Lombok. I’m now unsure if the standard in Lombok is low or if I went on a “bad”day.

The massage itself was okay, the staff were charming and helpful but I found the place bizarre. The spa is located away from the beach and looks deserted. The garden has a few cages of birds and reptiles and there are a lot of statues and artefacts, which some may find charming but I just found it cluttered and depressing.

I had booked an hour and half massage, which was fine but it cost around A$80, which is Asia and especially Indonesia is very high. One can have a top notch massage in neighbouring Bali for half that.

I wouldn’t go again.

They did, however, arrange and pay for the taxi home, which was a nice touch.
Written May 29, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hello and thank you for reviewing our Spa. Our Spa is located at our Spa resort which is just 2 km drive from our beach resort. We are proud that it is an award winning property and recommended by conde Nast Johansen. It is a very private experience as the spa resort is also the home of our owner and myself as the General Manager. It always boils down to personal taste and we are happy to accept that we cannot please everyone or that everyone will be impressed with our property It is a pity you found this amazing property which is set in one hectsre of tropical landscaped gardens as you put it "bizarre". I haven't come across any guests who have described our resort as such but this is why reviews are interesting because we see the different perspectives from our many many clients. I am happy you enjoyed your treatment which even compared to other top spas in the area is very good value as our therapists are highly trained by Babor Germany who also provides our treatment products. Given the high quality of our treatments together with the exceptional surroundings I think you would find it difficult to beat this value in a similar property in Bali unless you are on the beach or in a Kuta salon which cannot be compared. Thank you again for visiting. Sara
Written May 30, 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

rickrose
Perth7 contributions
Jan 2018
We have visited Puri Mas many times and this is our favourite small hotel on Lombok. The friendly and helpful staff and management have always done everything they can to make our stay memorable. The bungalow-style rooms are filled with wonderful local antiques which makes this hotel very special. We find Puri Mas provides a quiet and peaceful place to relax and unwind with its beautiful gardens, pool and beach front setting. The restaurant is excellent (thank you Ridwan) and inexpensive - the reistafel is a must. If you are looking for somewhere really special and quiet away from the crowds of a large hotel this is the place for you.
Written February 5, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
We are delighted that as our very return guests you have again enjoyed your time with us. Thank you both so much for your great review, and of course for recommending us to the readers. We hope very much to see you again - in your next visit you can also check out our new White Elephant Restaurant we have built in the Spa Resort, specialising in Indonesian cuisine mostly - Ridwan and his team with Umar at the helm have done an amazing job in preparing a smashing menu. See you in Puri Mas and thank you both again. Sara and all here.
Written June 13, 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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