Reynolds Retreat

Reynolds Retreat, Borough Green: Tickets, Tours, Address, Phone Number, Reynolds Retreat Reviews: 3.5/5

Reynolds Retreat
3.5
Health Clubs • Yoga & Pilates • Spas • Thermal Spas
About
Set among 17 acres of beautiful park and woodland overlooking the picturesque Weald of Kent, The Reynolds Retreat is a member’s gym, country club, restaurant and spa perfectly combined.
Suggested duration
More than 3 hours
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3.5
194 reviews
Excellent
79
Very good
41
Average
29
Poor
16
Terrible
29

Nigel C
Bexley, UK1 contribution
Membership cancellation grief
Jul 2020 • Solo
My wife was a member but as we moved away decided to cancel membership. Tried a number of times to get through on the phone but was constantly cut off. Finally got through and was told she had to send a letter, which she did. Cancelled the DD after 2 months and then 6 months later we got a letter from a debt collection company. Spoke to them who advised us to speak to Reynolds. Unsurprisingly we couldn’t get through on the phone. We then had to drive to their Borough green resort and speak to the manager who apologised for the phone problems (which he knew about) but denied getting any letter and refused to cancel the debt collection. We had to pay 6 months past the cancellation notice and they then rubbed salt in by reporting my wife to credit agencies which has impacted her credit rating.
Obviously we wouldn’t go anywhere near this company again, but please be very careful and aware of their membership cancellation avoidance tricks, it really does cause a lot of grief.
Written June 21, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

beerandchips
kent32 contributions
Not what you pay for
Dec 2020
Building is looking tied and could do with some paint and love . Pool is to cold to use let alone enjoy .Very poor communication from a management team that hide behind covid to claim they are not getting together .The took fee throughout lookdown but are failing there members and will still sell you a spar day but can not afford to heat the water or maintain the place
Written December 10, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Emma
2 contributions
Never set up my membership correctly
Sep 2019 • Solo
Now 6mnths later i have debt agencie contacting me for over £1000 .left reynolds at bexley after 5 years correctly with notice now i have the retreat demanding money for a gym i have never been allowed to use because they could not set up direct debit after 3 attempts which meant multiple visits in person/emails/phonecalls with no reply your better off on the moon
Written March 13, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Mumofthreekent
1 contribution
Did not get what I paid for!!
Feb 2020 • Family
Terrible customer service from MANAGER!
Having prebooked a spa day for my daughters 16th birthday and been told she could have treatments as long as I was present in room, we were told we could have a double room for our facial and back massage which we was happy with. However when we was due for our massage the therapist told us there had been a mix up and in fact my daughter could not receive a massage as she was under 18! I stated I was told on booking it was fine as long as I was in the room but she said it’s against their policy and offered her a file and polish. After complaining to the manager, she offered me only a verbal apology at first. I told her I was not happy as had I of known before I would not have booked it as my daughter specifically wanted a back massage. She told me I could not have any refund even though i had paid £280 for us both and it was their mistake, her only other offer was a 25 min facial!! Hence to say I will not be going there again as I am disgusted at their policy, when you go to a shop and buy something as displayed you get what you paid for or are given a refund, well not with Reynolds!
Written March 10, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Yasmin
1 contribution
Fab visit March 2020
Mar 2020 • Friends
Me and my friend had a spa day here yesterday for her birthday. I was a bit tentative as I have read previous bad reviews, however our day was lovely and we spent around 7 hours using the facilities!
They have obviously improved as the water was a good temperature, everything was clean and it was a beautiful spa.
Don’t hesitate to visit as it is definitely by far the best spa in the local area and it’s good value for money!
Written March 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Katherine K
1 contribution
A very enjoyable day
Feb 2020
I went here last weekend - Feb 2020 - and my friend and I had a really good experience. We found the spa day rate to be good value. The treatments were really good - a massage and facial. The tea which they serve at lunch (which is a very good idea,) was delicious - lots of sandwiches, cakes and scones. We found the facilities to be really lovely . Great pool and jacuzzi overlooking lovely countryside. Loved the steam room and sauna. I can only assume that that they have listened to previous comments and have made improvements.
Written February 12, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Jodie
2 contributions
Falling apart
Jan 2020 • Solo
I came here at the beginning of January to make use of the once lovely facility’s to be extremely disappointed and quite frankly shocked at the state of the place. The pool was freezing with an overwhelming smell of chlorine, far more than I’ve noticed and your standard Lesiure centre, screws coming out of the sauna, extremely unpleasant smell coming from the foot spas and steam room and to top it off COLD SHOWERS. Really not what you want in January. I thought I’d make use of the gym which also needs desperate attention, dangerous flooring lifting that you could trip on and a lack of equipment. The one positive I will mention is the fantastic boxing class taught by Nathan, one of the best I’d been to, so enthusiastic I could not fault him. Somewhat improved the experience for me.
Written February 4, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Hannah
1 contribution
Awful facilities
Jan 2020 • Couples
Staff are hostile and non welcoming.
£45 for use of a filthy pool that smells of bodily fluids. The sauna is falling apart and they felt a wet floor sign was adequate warning, I had to stop a lady from leaning back on exposed screws. The showers didn’t work and they were obviously cutting costs the pool and jacuzzi water was cold and the lounging area wasn’t a pleasant lounging around in cold swimming costume temperature.
Witnessing a middle aged lady slipping over in the footwear they provide and the staffs lack of support was disgusting. Their level of customer service is shocking still havnt received a response or a refund for my very expensive dirty swim. This place needs to be under new management. Authorities alerted.
Written February 4, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Ellie D
Gravesend, UK3 contributions
Cold pool cold jacuzzi cold loungers!
Jan 2020 • Family
I visited here back in Nov for my husbands bday treat.
We was recommended to come here from a friend but our experience was very different. The pool was freezing and so was the jacuzzi and the heated loungers were not heated! There were notices at the time to say they were having technical fault with the pool n jacuzzi so was in the process of being fixed which was fair enough so I complained as it was not fair paying full price and not getting the benefits so they kindly gave me n my husband a free pass. So I came back in jan 20. And the pool was still cold and the jacuzzi and loungers! Jacuzzi’s are meant to b warm n relaxing so again was disappointing so I will not be visiting here again which is a shame because the place is lovely and staff are nice just the pool , jacuzzi and loungers let it down.
Written January 28, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Lyndsey S
1 contribution
All the bad reviews are correct
Dec 2019
I was a member here until last year expensive and disappointing. I hoped it would improve but it never did so I joined another retreat locally much better. I agree with the people who advised the staff had said the owner didn't want to invest as I was told the same. The wet floor such as pool / sauna steam room always felt in need of a clean. Changing rooms not good with lockers quite dirty in some cases.
Written January 27, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

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