Spa St. James at the Ritz Carlton
Spa St. James at the Ritz Carlton
5
9:00 AM - 7:00 PM
Monday
9:00 AM - 6:00 PM
Tuesday
9:00 AM - 6:00 PM
Wednesday
9:00 AM - 7:00 PM
Thursday
9:00 AM - 7:00 PM
Friday
9:00 AM - 7:00 PM
Saturday
9:00 AM - 7:00 PM
Sunday
9:00 AM - 6:00 PM
About
Combining our famed hospitality with the Ritz Carlton's heritage in luxury, we're proud to provide our clientele with an elegant, spacious and serene facility in the heart of downtown Montreal. This collaboration promises to cater to every expectation with luxury treatments and incomparable, attentive service. Our 5,500 square feet of contemporary, elegant space will welcome you.
Duration: 2-3 hours
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The area
Address
Neighborhood: Ville-Marie
How to get there
- Peel • 5 min walk
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Restaurants
3,925 within 3 miles
Attractions
707 within 6 miles
See what travelers are saying
- BonBons986Atlanta, Georgia45 contributionsEscape to this luxurious hideaway for some pamperingHighly recommend, especially if you are looking for a little pampering on a cold, overcast day. I visited two times during my stay. If you need a quality manicure and pedicure, I highly recommend Svetlana! Also did the maple sugar scrub, wrap, and message and am loving my skin right now.Visited February 2024Traveled soloWritten February 3, 2024
- Marty FMontreal, Canada170 contributionsKeep It Glowing FacialI'm a regular client for over 10years. I usually get a Swedish (therapeutic) massage. So marvelous. This was my first time for a new "Keep It Glowing" (under the dome) Facial. Expensive but totally amazing experience. Their staff (Sabina) EXCELLENT; always professional and knowledgeable. Highly recommend her.Visited February 2024Traveled soloWritten February 8, 2024
- Dorine0611Montreal, Canada12 contributionsBest spa in Montreal!I discovered the spa a year ago and have been a regular ever since. Cynthia is a highly skilled massage therapist and has helped me so much throughout the months. She has a deep knowledge of the human body and knows exactly what to do to make a difference for her clients. Highly recommend her! Also always extremely courteous and friendly welcome by Jordan and Carol!Visited February 2024Traveled soloWritten February 10, 2024
- Marty FMontreal, Canada170 contributionsUltrasound/Microdermabrasion/Facial Plus oxygenThis facial has so many elements that requires 5 stars --- the HIGHEST LEVEL. Describing hydration; deep cleansing; muscle stimulation; nourishing; relaxing does not do it justice. The hands & skill & expertize of their Esthetician, Sabrina elevate this experience to an ethereal level. WONDERFUL!!Visited July 2024Traveled soloWritten July 1, 2024
- Culture194083392622 contributionsHome Away From HomeI have been going to Spa St. James for years now and I consider it my home away from home. I searched many years for the right massotherapist and this is where I found Val. The man has golden hands! I always get relief from my chronic physical pain. In addition, the owners are very warm and inviting and every time I walk through the door, I feel as though I am visiting family. BRAVO to them! Perfect staff and perfect environment.Visited August 2024Traveled soloWritten August 22, 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
5.0
233 reviews
Excellent
219
Very good
7
Average
3
Poor
4
Terrible
0
renate634
Toronto, Canada2 contributions
Jun 2022
I should begin by saying that I have been to many spas internationally and I was expecting to have a wonderful experience particularly that the spa is located at the Ritz Carlton. I booked a pedicure and was looking forward to a few hours of luxury. Initially I wondered whether I was in the right place because it was so drab and plain. The receptionist was busy helping a colleague fill shelves and greeted me very casually by taking me into the pedicure and manicure area and being told to choose my colours from a row in a stack of polishes. She then went back to stacking shelves in the lobby of the spa. I was not directed to a seat or offered a beverage while I waited for the person who was allocated to me finish another client. Finally I asked if I need to go somewhere to wait and was told just sit at the manicure station and wait. After 20 minutes the person before me finished her pedicure and it was my turn. Neither the chair or the foot bath were disinfected and everything was just given a rudimentary wipe down. My technician was a very pleasant lady and obviously good at her job but I felt the whole procedure was very basic and certainly did not match the description given on the spa menu. Overall I left feeling disappointed and ripped off considering the price and the general low quality. I had expected much more from a Spa affiliated with the Ritz Carlton.
Written June 21, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dearest Renate,
Firstly, let me apologize to you for not having the best experience. We do hope that all of our guests have wonderful visits and I am sorry that this was not the case when you came for your pedicure.
We have the highest standards when it comes to cleaning and disinfecting. Although it may seem that the therapist only gave a rudimentary rubdown I can assure you that the protocols in place and the hospital grade disinfectant have allowed us to have a clean record for all the years that we have been open.
Unfortunately we were not made aware of your displeasure at the time, which would have allowed us to remedy the situation on the spot. If you have a moment, please call us so that we may discuss this further and find a solution that would please you.
We are always happy to be able to resolve any issue to ensure that you receive the most magical of experiences.
Thank you for taking the time to let us know about your visit.
Warmly,
Jordan St. James
Spa Director
Written June 22, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cat0126
Laval, Canada81 contributions
Jan 2023 • Family
While staying at the Ritz Carlton overnight, we decided to book my sister & I a treatment at the Spa St-James. We both chose the Deep Cleansing Back Facial but the full service was not offered to neither of us.
In the description while booking online it had stated as follow:
“Deep Cleansing Back Facial
1 hr 15 min$265.00
Clear your back, neck and shoulders of blemishes and congested pores. After being deeply cleansed, skin is then brushed and exfoliated to help stimulate circulation and aid in cell renewal. This is followed by a Swedish massage and a moisturizing marine mud mask application. While the mask penetrates the skin you will be treated to a lower leg and foot massage for an overall relaxing experience.”
We did not received the lower leg & foot massage.
My sister ask the question and the staff answered “ back massage/treatment doesn’t include leg/foot massage”
If that’s the case, you clearly should change the description provided on your website and not lead customer to a false information.
I will unfortunately not coming back or refer anyone to this Spa.
At this price range, I expected a top notch experience which I did not received.
In the description while booking online it had stated as follow:
“Deep Cleansing Back Facial
1 hr 15 min$265.00
Clear your back, neck and shoulders of blemishes and congested pores. After being deeply cleansed, skin is then brushed and exfoliated to help stimulate circulation and aid in cell renewal. This is followed by a Swedish massage and a moisturizing marine mud mask application. While the mask penetrates the skin you will be treated to a lower leg and foot massage for an overall relaxing experience.”
We did not received the lower leg & foot massage.
My sister ask the question and the staff answered “ back massage/treatment doesn’t include leg/foot massage”
If that’s the case, you clearly should change the description provided on your website and not lead customer to a false information.
I will unfortunately not coming back or refer anyone to this Spa.
At this price range, I expected a top notch experience which I did not received.
Written February 8, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good morning,
It was lovely speaking with you today. I am looking forward to seeing you and your sister back for some pampering! I have no doubt that your next visit will meet your expectations. Thank you for taking the time to share your feedback, this is always very helpful to us.
See you soon!
Warmly,
Jordan
Written February 24, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Joel O
3 contributions
Jul 2020
Nelia at the Spa St. James is one of the best Massage Therapists I have had the pleasure to encounter in many years. As a Travel Industry Executive, I travel the world and have the opportunity to try Spas in the luxury hotels I am privileged to stay at, and I can honestly say that the Spa St. James is a wonderful retreat in my own city of Montreal, and Nelia is a fabulous therapist. I would recommend her and the Spa St. James without hesitation!
Written July 6, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nicholas H
Hamilton, Canada11 contributions
Feb 2023 • Solo
From the moment you walk into Spa St. James you know you’re going to be treated well. You are greeted warm and kindly. The atmosphere of the spa is very inviting and modern. I treated myself to the oxygen facial as it seems to be talked about a lot online and wanted to experience it for myself. Sabina was the one to perform my treatment and she was very caring and happy to answer all my questions on what she was doing. And since no spa day is complete without a massage I received a treatment from Nelea. Nelea was sure to ask about anything specific I wanted to focus on and worked magic to make me feel comfortable and relaxed. Overall this was an amazing day and much needed. Would recommend either of them on a visit.
Written March 26, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karen C
14 contributions
Dec 2022
If you want to give yourself the most glorious treat available in Montreal, go to Spa St. James! Their treatments are far superior to any others in the city in my experience. My spa day started with a masterful massage with Val whose hands expertly found the places that needed (kneaded!) the most work.
The facial provided by Sabina felt wonderful and was customized to my skin needs and finally Sabina's pedicure left my feet soft, tingly and gorgeous!
The facial provided by Sabina felt wonderful and was customized to my skin needs and finally Sabina's pedicure left my feet soft, tingly and gorgeous!
Written December 15, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
gee bee
12 contributions
Mar 2023
I go to the Spa St. James regularly and have done so for years because the experience is just perfect every time. The team makes you feel welcomed as soon as you arrive and wants to make sure you will feel pampered. The staff is professional, nice and attentitve. And they don't try to pressure you into buying products, which is something I appreciate. However, when you do need a product, they are knowledgeable and helpful. The surroudings are lovely and clean and contribute to making you relax. I attend the spa with my husband and teenage girls and their review is the same as mine.
Written March 26, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cindy G
1 contribution
Dec 2022 • Solo
I loved my experience, particularly because of Valerie's services. She is incredibly efficient and talent. She made me such a beautiful Mani/pedi and was greatly delicate letting me sleep (from pregnancy tiredness!) And finding a good balance in conversation and care in my wellbeing. The room was a bit hot and I did request for a fan to be added.
Written December 3, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gennie G
2 contributions
Feb 2023 • Solo
This Spa is one of my favorite places! I know I am going to enjoy whatever treatment I choose. Because they never fail to deliver 100% satisfaction, given with much attention and care to specific health issues you may have. Plus the staff are friendly, gracious, courteous, and well trained. You are greeted by Carol and Jordan with a big warm smile. This is a place you won't want to miss in Montreal. It's a real gem and a "joie de vivre" every time. You will return over and over again!
Written March 26, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
t-montreal
Montreal22 contributions
Mar 2023 • Solo
The St. James Spa is my go-to place for being kind to myself, regardless of the treatment or service I'm getting on any particular day. The facials are sublime and the mani/pedis are exceptional - I've tried other salons for manicures and none of them come close to the St. James. The staff here are fantastic - professional, talented, warm and welcoming. This is the sanctuary spas aspire to be and in my opinion, the St. James is the gold standard.
Written March 27, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Culture19408339262
2 contributions
Aug 2024 • Solo
I have been going to Spa St. James for years now and I consider it my home away from home. I searched many years for the right massotherapist and this is where I found Val. The man has golden hands! I always get relief from my chronic physical pain.
In addition, the owners are very warm and inviting and every time I walk through the door, I feel as though I am visiting family. BRAVO to them! Perfect staff and perfect environment.
In addition, the owners are very warm and inviting and every time I walk through the door, I feel as though I am visiting family. BRAVO to them! Perfect staff and perfect environment.
Written August 22, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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*Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.
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