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Grand Senses

Closed Now: 9:00 AM - 9:00 PM
Open today: 9:00 AM - 9:00 PM
Review Highlights
Impeccable Customer Service and The Best "First Time" Experience

I booked with Grand Senses because of the ease of the online booking system. I have never had a... read more

Reviewed July 20, 2018
Rabeeha G
,
Olympia, Washington
Excellent Service

I recently visited the Grand Senses spa for a facial, and the entire experience from start to... read more

Reviewed November 7, 2017
Ashley M
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Traveler Overview
  • Excellent67%
  • Very good0%
  • Average0%
  • Poor0%
  • Terrible33%
Jul 20, 2018
“Impeccable Customer Service and The Best "First Time" Experience”
Jun 5, 2018
“Terrible customer service”
About
An Aveda concept spa, Grand Senses is Charlottetown's newest spa. Located right beside The Holman Grand hotel, spa guests can also choose from a wide selection of drink and food items from our neighboring restaurant, Redwater Rustic Grille.
Closed Now
Hours Today: 9:00 AM - 9:00 PM
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Suggested duration: 1-2 hours
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123 Grafton St, Charlottetown, Prince Edward Island C1A 1K9, Canada
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Reviewed July 20, 2018

I booked with Grand Senses because of the ease of the online booking system. I have never had a massage and was nervous, but my neck and back have gotten to the point where I thought I'd give it a try. I was greeted promptly...More

Date of experience: July 2018
Thank Rabeeha G
Jay N, Marketing Coordinator at Grand Senses, responded to this reviewResponded October 15, 2018

Thank-you very much for leaving Grand Senses your feedback. It was a pleasure to read such a positive review and share it with staff. We are so happy that you were able to enjoy the Grand Senses experience and even book another appointment. Thank-you so...More

Reviewed June 5, 2018 via mobile

I drove an hour to get to my appointment. When I arrived there was construction outside the mall entrance and I couldn't find me way in. I called to let them know I was there but looking for my way in. I was 10 minutes...More

Date of experience: June 2018
Thank Gale E
Reviewed November 7, 2017

I recently visited the Grand Senses spa for a facial, and the entire experience from start to finish was top notch. The spa itself is extremely modern, clean and welcoming, and the staff were attentive. While waiting for my scheduled time, I was brought to...More

Date of experience: October 2017
Thank Ashley M
Jay N, Marketing Coordinator at Grand Senses, responded to this reviewResponded December 6, 2017

Ashley, thank-you very much for taking the time to leave us some feedback. Wonderful to read that you enjoyed your visit to the Grand Senses so much that you booked again on your way out! We are so happy you enjoyed the spa and found...More

Reviewed October 3, 2017

We visited Grand Senses, based on the hotels reputation. We were sadly disappointed. While the facility was clean and modern, I'm not sure all of the staff are adequately trained. There was a level of professionalism that was missing, and expected at a location associated...More

Date of experience: September 2017
Thank Mission2Ontario
Jay N, Jay N at Grand Senses, responded to this reviewResponded December 6, 2017

Hello, Thank-you for taking the time to leave us your feedback. We are very disappointed that you left feeling this way. We strive for excellence at Grand Senses and we can assure you that all staff are professionally trained. If you could send us any...More

Reviewed September 26, 2017 via mobile

I like to get a pedi once a month. So happens that I was due, and was traveling in PEI for business. I booked the men's pedi here and it was spectacular. Heather was spectacular and my feet feel incredible. I will definitely return on...More

Date of experience: September 2017
Thank Djgoldma
Jay N, Marketing Coordinator at Grand Senses, responded to this reviewResponded December 6, 2017

Thanks so much for leaving Grand Senses a review. Great to read that you enjoyed your pedi with Heather. Wonderful to see that you'll return on your next trip! Thanks again :)

Reviewed October 27, 2016

Myself & my fiance like to have a massage when we travel, helps to unwind and relax. We have had many and I have to say we were both in agreement that this was hands down the BEST! Highly recommend to anyone. Its not a...More

Date of experience: October 2016
Thank bee1610
Jay N, Marketing Coordinator at Grand Senses, responded to this reviewResponded July 18, 2017

Thank-you so much for leaving us a review! We are so happy that you enjoyed your visit to Grand Senses Spa. Thank-you for recommending us as well! Its so wonderful to read you found our staff amazing. Thanks again!!

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