Zen Spa
3.5
This location was reported permanently closed
About
A beautiful relaxing Day Spa to relax in if you are between flights or tired after a long flight or enjoying a spa date with your partner or friends. Zen Spa offers Facials, Massage, Manicures and Pedicures as well as waxing and even laser and LPG services.
Duration: 2-3 hours
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The area
Address
Neighborhood: Etobicoke
Etobicoke is a relaxed area along the Humber River. It's saturated with green spaces and conservatories, making it a premier destination for outdoor sports, hiking, and nature walks. Its abundance of parkland and lakes makes it a typical spot for fishing, picnicking, and camping out, especially in warmer months. The peaceful area is also enjoyed by families, who appreciate its boardwalks and sports facilities. Locals enjoy the variety of golfing and country club opportunities, which also provide lessons for golfers of any skill level.
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
3.5
54 reviews
Excellent
25
Very good
6
Average
2
Poor
2
Terrible
19
Paradise19857149439
1 contribution
Dec 2018 • Couples
Wife and I booked a last minute couples massage. Thoroughly enjoyed it! Gabriella was a great masseuse - firm and thorough!
Written December 1, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hadiyah S
1 contribution
Jan 2018 • Solo
Great customer service
They knew what they were doing
Very friendly
I got an appointment with the massage therapist and for a facial before the end of the year
They knew what they were doing
Very friendly
I got an appointment with the massage therapist and for a facial before the end of the year
Written January 4, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
lauraann512
Toronto, Canada1 contribution
Dec 2017 • Couples
My husband and I went to Zen for a couples massage. 5 minutes before we had to be there they called and moved my appointment up by 30 minutes. We did not make a big deal about it. However, when we got there, we were told there was only one registered massage therapist. The other was an aesthetician. The massages were fine, however, when we left, we paid $50 more than what the cost was when we booked online. I called back and they told me that a massage with a registered therapist was more. I told them this was unclear upon booking and requested a price adjustment (as we also did not know it was just one registered massage therapist). This meant we could only claim one massage with our insurance. The woman on the phone was pleasant but told me they could not do anything about it. I find this hard to believe. I rarely complain but this was handled very unprofessionally. Needless to say we will not go back and we would not recommend it. I'd much rather pay a bit more and receive top notch service.
Written December 31, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jaclyn1983
4 contributions
Nov 2017 • Friends
My friend and I went to Zen Spa for a mani and pedi Shellac and the place was beautiful, the ladies were nice. We left after our service, went out for dinner and just before bed, my one fingernail that was painted with shellac came right off. I was not happy as we were leaving for Mexico the next day for my wedding. I got married on Tuesday and by Monday all of my nails were off. They fell right off. This was extremely disappointing as this was not a cheap place to go. The day of my wedding, I had to go and get my nail re-done. I would not recommend getting an mani shellac service.
Written December 5, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are so sorry that your experience with us was so disappointing for your special day. Please give us a call and let us know who provided your service or the date you received your service so we may correct this. We will look into this matter and do our best to ensure that this does not happen again.
We would also like to offer you a complimentary service of your choice to rectify this for you. Thank you so much for your feedback.
Written December 7, 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Richa G
1 contribution
Oct 2017 • Friends
DONT WASTE YOUR MONEY! Spent $300 on 2 mother's day gift certificates for 45 minute hot stone massage and 50 minute hydrating facial. They only provided 30 minute massages, made my mother and mother in-law wait 1 hour for their facial, and then had the audacity to give them a 10 minute facial!!! The owner is so hard to get in touch with, and she was extremely rude. She said she can't give me a refund because the services were provided, but whatever they provided was NOT what I paid for. She told me to bring them back in for facials and she will give me 50% off! WHY WOULD I GIVE THEM MORE MONEY AFTER THEY STOLE $300 FROM ME? After reading all the reviews of innocent people who went through similar situations, I will be filing a complaint with the ministry! I don't even think some of the staff is qualified! Money hungry people with the WORST customer service! DO NOT be fooled by the pretty place, because they treat you like dirt!
Written November 7, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Richa,
We appreciate your feedback . I personally ensured when I met with you on the day of service that your experience for your family was rectified and as seamless as possible. I am so sorry that we did not meet your expectations. We do not like anyone leaving the Spa with a bad experience. Unfortunately our policy is not to offer refunds after the complete service has been completed. This is why we offered a complimentary service for a different day after you said you were not happy when we spoke on the phone. We will honour this if you would still like to offer this to your family to make this experience right for you. All you have to do is call to make your appointment.
Regards,
Owner of Zen Spa
Written December 7, 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nicole Z
1 contribution
Jul 2017 • Business
After a long flight from Los Angeles my back and shoulders were so tight and painful. The front desk staff was so nice and able to get me booked for a 90 minute massage with Sunita. Usually I like medium pressure but her deep work on my back really healed my pains fast. So I came back the following day, a Sunday, for more. Book ahead and remember they are only closed on Mondays.
Very nice and clean room for the massage. Beautiful kind people work there. A Pool and hot tub entrance is attached to the spa which is nice too.
Very nice and clean room for the massage. Beautiful kind people work there. A Pool and hot tub entrance is attached to the spa which is nice too.
Written July 9, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks so much for your kind words Nicole.
Written July 10, 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tom L
2 contributions
Jun 2017 • Couples
We stayed at Delta hotel on our travels to Vancouver...seen Zens spa ..sore back an booked a massage...Well did that turn out to be a blessing...The most gifted beautiful India Lady ..Sunita..you will ever meet and get the best massage of your life...I have had many from many different massus but this Lady is fabulous...So good we booked back into hotel and both my wife and me again had the best massage....If we ever travel back to Toronto for anything...We will surely be looking for Sunita...Thank you again...May God bless you....Gift from God
Written June 24, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We look forward to seeing you again soon!
Written December 7, 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
chantal772017
Echo Bay, Canada1 contribution
May 2017 • Solo
Enjoyed an amazing deep tissue massage from Sunita. I was in town for a work conference and decided to skip dinner that evening for this appointment....it was MOST DEFINITELY WORTH IT and I would recommend SUNITA to ANYONE! I'm actually saddened that I can't make the conference in September because I'd be back in a minute.... I'm hoping everyone that I've spoken to about her takes my advise to book an appointment.... I'm so happy the girls called her in for me! All around FANTASTIC service! :o)
Thank you :o)
Thank you :o)
Written June 6, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much!
Written December 7, 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cassie U
1 contribution
May 2017 • Business
The spa is very warm and inviting. The staff is very friendly and helpful. I was in Toronto for a convention and it was nice to have a spa within the hotel. I had the wonderful benefit of seeing Sunita twice during my stay; once for a massage and secondly a manicure. She's very skilled! Thank you Sunita!
Written May 24, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matthew C
1 contribution
May 2017 • Solo
I had the most wonderful conversation with Sunita
We discussed life, Modern Mystery School, and massage in general
We also talked about the Dalai Lama and India
Highly recommend this place and her especially
Wonderful conversation, wonderful desire for service, resulting in wonderful service
I left feeling renewed, rejuvenated, and ready for life
We discussed life, Modern Mystery School, and massage in general
We also talked about the Dalai Lama and India
Highly recommend this place and her especially
Wonderful conversation, wonderful desire for service, resulting in wonderful service
I left feeling renewed, rejuvenated, and ready for life
Written May 14, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your wonderful review Mathew we appreciate it so much!
Written July 10, 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No questions have been asked about this experience
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