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Elmwood Spa

18 Elm St, Toronto, Ontario M5G 1G7, Canada
+1 416-977-6751
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Review Highlights
Lovely facility, disappointing service

I visited the Elmwood with some out of town guests. Our first impression was very positive - the... read more

Reviewed 3 days ago
Karen F
,
Toronto, Canada
via mobile
Just average.

I enjoyed the spa but wasn’t impressed as it’s known to be one of the best. My fav part was the... read more

Reviewed 1 week ago
Gladys C
via mobile
Read all 578 reviews
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Canada's favourite urban oasis, located in the heart of downtown Toronto. With four floors of treatment and renewal options, retreat packages, couples retreats, Water Therapies (swimming pool, whirlpool and steam), two restaurants and a juice bar, Elmwood Spa offers more than any other day spa in Toronto.
  • Excellent42%
  • Very good26%
  • Average13%
  • Poor11%
  • Terrible8%
Travelers talk about
“water therapies” (87 reviews)
“steam room” (63 reviews)
“swedish massage” (28 reviews)
Closed Now
All hours
Hours Today: 9:00 AM - 9:00 PM
LOCATION
18 Elm St, Toronto, Ontario M5G 1G7, Canada
Downtown
CONTACT
Website
+1 416-977-6751
Write a ReviewReviews (578)
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All reviews
"water therapies"
in 87 reviews
"steam room"
in 63 reviews
"swedish massage"
in 28 reviews
"terrace restaurant"
in 23 reviews
"juice bar"
in 19 reviews
"mani pedi"
in 27 reviews
"ladies change room"
in 16 reviews
"body treatments"
in 6 reviews
"great massage"
in 11 reviews
"spa services"
in 6 reviews
"eaton centre"
in 6 reviews
"therapist"
in 68 reviews
"rmt"
in 43 reviews
"mask"
in 9 reviews
"itinerary"
in 15 reviews
"downtown"
in 25 reviews
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1 - 10 of 578 reviews

Reviewed 3 days ago via mobile

I visited the Elmwood with some out of town guests. Our first impression was very positive - the spa is in a lovely facility, and the reception staff were great. Beyond that, however, most of us were disappointed. The “water treatment” is comprised of a...More

Thank Karen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago via mobile

I enjoyed the spa but wasn’t impressed as it’s known to be one of the best. My fav part was the lemon smell in the steam room. Unfortunately that’s all I really enjoyed. It’s nothing more than average. All areas are loud and doesn’t have...More

Thank Gladys C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElmwoodSpa, Manager at Elmwood Spa, responded to this reviewResponded yesterday

Dear Gladys, We are sorry to hear that you did not enjoy your most recent visit, and thank you for providing us with a review. Elmwood Spa strives to provide all of our guests with the highest level of service, and we can appreciate your...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 week ago

The customer service staff needs training on the services the spa actaully provides, the front desk manager have zero customer service and problem solving skills. i went there for my birthday for a full day of relaxation, i asked countless amount of times what kind...More

2  Thank Rashedy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElmwoodSpa, Manager at Elmwood Spa, responded to this reviewResponded yesterday

We appreciate you taking the time to provide us with a review following your most recent visit, and thank you for choosing to spend your birthday with us. Our notes indicate that your visit was booked same-day, and that during that time, the Contact Centre...More

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Reviewed 1 week ago

I was a bit worried after all the bad reviews on how busy it is and how loud the water therapies were. I went on Saturday night and it was nice and quiet. But many couples there I guess due to being close to valentines...More

Thank Kizy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElmwoodSpa, Manager at Elmwood Spa, responded to this reviewResponded 1 week ago

Dear Kizy, We appreciate you taking the time to provide us with a review, and are delighted to hear that you enjoyed your time at the spa, including your massage and time in the Water Therapies. Best, Marie Picton, Executive Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago via mobile

We spent the afternoon at the Elmwood Spa. Started with a little water therapy, aka sitting in the hot tub, then a lovely massage, followed by lunch and for the finale, a facial. We are totally relaxed and loving life. It was a fantastic experience....More

Thank SharmaineJane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElmwoodSpa, Manager at Elmwood Spa, responded to this reviewResponded 1 week ago

Dear SharmaineJane, thank you for your review! We are very glad that you enjoyed your visit to the spa and were able to relax with our facilities, your facial and lunch at the Terrace Restaurant. Looking forward to welcoming you back! Best, Marie Picton, Executive...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

The Elmwood Spa never disappoints. From the moment you walk in the door you are pampered by the wonderful and attentive staff. The spa has a peaceful and calming atmosphere. I received a Swedish massage treatment which I fully enjoyed and would highly recommend. The...More

Thank laurenb1232018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago

Upon arrival we were very excited and the front desk associate was friendly, polite and helpful. After checking in we went to the change room which was nice. It was hard to understand the direction from the associate. She spoke very fast and before you...More

1  Thank Jessica W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElmwoodSpa, Manager at Elmwood Spa, responded to this reviewResponded 1 week ago

Dear Jessica, We appreciate you taking the time to review Elmwood Spa, and are happy to hear that you enjoyed your massage --your compliments will be passed along to your massage therapist. It is disappointing however, to hear about your experience in the Water Therapies...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

Lovely setting. Decent parking very near the property either on the street or underground next door. Check-in - Greeted nicely, albeit they hand you a warm refreshing towel while I am standing in my winter coat, boots, gloves, etc.. What am I supposed to do...More

1  Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElmwoodSpa, Manager at Elmwood Spa, responded to this reviewResponded 1 week ago

Dear Scott, Thank you for taking the time to provide us with a review. We truly appreciate hearing about your experience, as it highlights an area for improvement. Though it is delightful to hear that you enjoyed your service, we are sorry about your experience...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

Was very excited to go to Elmwood for a couples massage. Arrived early for water therapies and the lobby was busy and confusing (no line and random people being served in different places). Said it was our first time visiting and not a lot of...More

Thank Kurtchel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElmwoodSpa, General Manager at Elmwood Spa, responded to this reviewResponded 2 weeks ago

Dear Valued Guest, Thank you for taking the time to share your feedback. We are sorry to hear that you did not have a relaxing experience at Elmwood Spa, and I can assure you that this is not the standard. The check-in and check-out process...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 8, 2018

My fiancé and I went to the Elmwood Spa as an anniversary gift to ourselves. We arrived early and used the pool before our scheduled couple's massage. Up until our massage, we were really enjoying ourselves and did not have any complaints about the Spa's...More

8  Thank cka26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElmwoodSpa, Manager at Elmwood Spa, responded to this reviewResponded January 18, 2018

Dear Valued Guest, Thank you for taking the time to provide us with your feedback. We apologize that the pressure for your massage did not meet your preference. It is our goal that all our guests leave more than satisfied with their experience. We believe...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Questions & Answers
alfie2011
November 10, 2017|
AnswerShow all 3 answers
Response from RPF1966 | Reviewed this property |
The closest parking is the underground parking lot on Elm street just slightly west of the Elmwood Spa and just after the entrance to the Chelsea Hotel
0
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