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Casa Loma

7,567 Reviews
Message from Tripadvisor: Temporarily closed

Casa Loma

7,567 Reviews
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1 Austin Terrace, Toronto, Ontario M5R 1X8 Canada
Getting there
DupontToronto Rapid Transit6 min
St. Clair WestToronto Rapid Transit11 min
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Niagara Falls Day Tour from Toronto
Wine Tasting & Winery Tours

Niagara Falls Day Tour from Toronto

1,134 reviews
Explore Niagara Falls your way on a stress-free day trip from Toronto, which also includes wine tasting at a local winery. Explore the falls at your own pace during roughly three hours of free time, and upgrade to include a cruise up the Niagara River into the basin of the Canadian Horseshoe Falls for extra close-up views.
$74.44 per adult
7,567Reviews57Q&A
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Kaylie B wrote a review Oct 2020
142 contributions26 helpful votes
My husband and I visited while all the Halloween decor was up. Due to covid, the haunted house wasn’t open BUT you could still walk through (minus the gardens- which is fine because it was fairly cold) and look at everything. The tunnels were terrifying and fun to walk through. There are some really beautiful rooms here and lots of military history. The restaurant downstairs is awesome as well (a little pricey but it’s to be expected with most attractions so we didn’t mind - plus it’s seriously so tasty!) and I highly recommend popping in for a snack. Hear me out, I personally find it hard to find good fries that actually have flavour and Casa Loma pulls through. My husband had the poutine and I just had fries and oh man, they were delicious! The staff is also very friendly! Definitely stop by if you have the chance.
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Date of experience: October 2020
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Dan G wrote a review Aug 2020
Vancouver, Canada7 contributions2 helpful votes
It's just a big mansion about 100 years old that became famous for being one of the sets for X-Men. A phony "medieval dungeon" in the tunnel. Nothing special to see there. Just the view of DT Toronto from the tower is worth seeing. Still, too hefty of a price tag.
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Date of experience: August 2020
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pramod J wrote a review Aug 2020
Toronto, Canada110 contributions7 helpful votes
There is lots to see in the castle from the furniture from furniture from 1900s and tunnel to garage, shed is must visit for young visitors. it is made in dungeon style with lots of dragon paintings.
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Date of experience: August 2020
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RobCh wrote a review Aug 2020
Montreal, Canada194 contributions228 helpful votes
+1
Enjoyed a great July dinner at the summer terrace at the Casa Loma. The setting is magnificent and the food was excellent and served warm. Reading certain negative reviews got us worried but there was no issue. It’s amazing how picky some people can be. Yes, the service is touch and go. We could tell that some servers were A+ while our own was at best a B- but surely not enough to be a real issue. This is a place you go to once as a different setting. Should you care that much if the service is a bit slow ? Great food and unique site ! We highly recommend it !
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Date of experience: July 2020
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Reza Sattarzadeh wrote a review Jul 2020
Muscat, Oman1,829 contributions282 helpful votes
+1
The Casa Loma is definitely one of the prime locations to be visited in Toronto. It's built top a hill overlooking the Toronto skyline and one could feel the opulence the place had in the early years of the century when it was built. There are four floors, each serving a specific purpose at the time of was used as a residence. The towers were inaccessible due to social distancing restrictions. The place has been the location of numerous films, the details of which can be seen in the basement. One could spend well over two hours inside and not get tired. Having said all this, one should note staff, need to be trained on how to work. Their attitude casts a very big shadow on the management of Casa Loma. First, the only exit is through the serpentine tunnels of the building. This is extremely inappropriate and is a clear health hazard to those who may be suffering from claustrophobia and may not even want to go inside the tunnels. Furthermore, there are no clear signs for the exit. When I wanted to leave through the same door I had come in, the boy who was manning the ticket booth, was out and told me that the exit is through tunnels, you have to go back. The girl standing by his side, curtly and rudely commented "it's like the twentieth time today!", and they both smirked, using the situation for their own flirting. I found the attitude quite disturbing and that was a blow to my great few hours inside the building. Unfortunately, some staff,not all, are so rude. Why should there be only one exit through tunnels? Why does the ticket seller even intervene in something that is not related to his job? Overall, the attitude was extremely poor and there is a serious call for training those who work in this majestic building.
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Date of experience: July 2020
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Response from Liberty G, Marketing Coordinator at Casa Loma
Responded Aug 12, 2020
Hello, we are sorry that your experience did not match your expectation. We have escalated your review to management to ensure to rectify this situation in the future as guest satisfaction is top priority for us. There may have been some miscommunication on our end that we would like to clarify; it is not mandatory to tour the tunnels, it is only mandatory to exit through the tunnels if you wish to walk through them. This way we are ensuring guest safety and social distancing, as the tunnels are narrow. If you do not wish to walk through the tunnels, then you are welcome to exit through the front doors when you are done your self guided tour. We do hope that you will join us again to gain a more positive experience.
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