Niagara & Toronto Tours
Niagara & Toronto Tours
6:00 AM - 11:00 PM
6:00 AM - 11:00 PM
6:00 AM - 11:00 PM
6:00 AM - 11:00 PM
6:00 AM - 11:00 PM
6:00 AM - 11:00 PM
6:00 AM - 11:00 PM
6:00 AM - 11:00 PM
We are the ORIGINAL NIAGARA FALLS DAY TOUR, family owned and operated since 1993! We have safely and successfully carried over a quarter million passengers from Toronto to Niagara Falls and back. Our mission is very clear; "to provide the most value for your hard earned time and money". Our tour has the best timeline, we do not waste your time with unwanted souvenir stops or long lines. We depart before the others and return well before your evening plans, guaranteed! Our tour guides are handpicked to deliver big laughs, important facts and fond memories. On tour with us you will enjoy informative & entertaining commentary, Stopover at Niagara on the Lake, breathtaking guided photo stops along Niagara River Parkway, ticket onto WORLD FAMOUS HORNBLOWER BOAT CRUISE + 3hrs free time away from the group to enjoy lunch, shopping, pictures, casino or relaxing by the falls. Our formula for long standing success has often been duplicated but yet to be replicated. We hope to see you soon!
Toronto, Ontario, Canada

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Tours and Tickets by Niagara & Toronto Tours
Travelers talk about
(11 reviews)
(52 reviews)
(26 reviews)
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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686 reviews
Very good

Sarah L
Bedford, UK77 contributions
Sep 2022 • Couples
Well organised, Michael was great and explained history of the falls well, as well as information about the general area, in a really fun and genuine way. We had to take a detour through vineyards and stop and Walkers instead, which was really beautiful, and those views of Toronto over the vineyards were stunning! The boat trip makes the day for sure. Thanks for everything Michael and Roman (driver).
Written September 30, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Jame G
2 contributions
Nov 2022 • Couples
Niagara Falls Tour was amazing. If you have an opportunity to ride the cruise definitely do it, absolutely worth it being that close. Tony was an amazing tour guide, had lots of information, and got us to places very quickly! Would 100% do a different tour in the future. -Miami
Written November 28, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Sydney, Australia78 contributions
Sep 2013 • Couples
After some of our experiences with city sightseeing on previous days, we wondered what this day would be like. Wow - what an effort by our guide and indeed the itinerary. Leaving Toronto in the morning, it was an easy trip to the Niagara region with commentary regarding the region and surrounds. On arriving at Niagara, we were let loose and given specific times for regrouping - it all worked like a charm. All comfort facilities are available at this point.

The Maid of the Mist went without a hitch as our driver arranged tickets and access. Tip - wear the plastic poncho they give - yes you will get wet. Lunch overlooking the falls plus a cold beer was a pleasant way to finalise our time at the falls itself. Again, his pickup timing was impeccable as was the resultant tour of the region, the beginnings of the Niagara, the hydro power stations, the parklands (Niagara Parkway) and Niagara on the Lake - a great place for ice cream and a coffee. The tour was concluded at a winery where free sampling of 'ice wine' occurred and ending with drop offs at respective hotels around 7ish.

Summary - Do it....the learning for us is that Niagara is more than just the falls. Brilliant!! We happily tipped our guide/driver for his effort.
Written September 5, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Lynne T
Carrickfergus, UK2 contributions
Aug 2022
I booked this two days before my trip. On the morning my young granddaughter was vomiting. I phoned and Michael was very rude and extremely unhelpful. Would not help with an alternative date. He agreed I could not bring her when she was vomiting. I had traveled from Nr Ireland and have lost nearly £200. My sister who lives in Canada rang him and again he was very rude and unhelpful. I emailed them to say it was COVID but have had no reply. Dreadful customer service. I definitely would not recommend dealing with them.
Written September 10, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Michael A
Unfortunately you didn’t make the tour and we are to blame? You got Covid the day before and I didn’t allow you to join for the safety of all other on board! You leave a nasty review because you don’t like our safety protocols, I’m sorry but I stand with the majority and the majority stands with us. Safe travels and hope you get better soon! In the future please take some responsibility for your actions as they effect others
Written September 15, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Niamh K
1 contribution
Jun 2014 • Friends
I cannot express how disappointing this tour was, mainly due to our guide, Michael. He was rude, aggressive and obnoxious and should not be a tour guide - he obviously does not like his job. He was abusive to pedestrians and other drivers, shouting and beeping with no regard for his passengers.
From beginning to end it was intolerable. He told us not to sit with stony faces or we would not enjoy our trip and once we got back on the bus after seeing Niagara Falls he said he had never had a group like us because we had fun but could not show it on our faces. It was like being ordered to look happy by a moody father.
I enjoyed the Niagara Falls experience but I did not enjoy this man's company one bit.
He was extremely rude to one passenger in particular. After assuring us not to be shy and ask any questions we had, he answered her questions with curt responses like "no", "I don't know" and at one point actually said to her "well, you thought wrong". If I hadn't seen it with my own eyes, I wouldn't have believed that such an unprofessional person existed.
To top it off, he told us that it was customary to tip 10-15% if we had a good time and got back safely. He had no shame but we decided to tip despite the horrble experience out of fear of confrontation. We left the tip inside the van but he didn't realise that and challenged us for not leaving a tip. I was repulsed by this man's behaviour; I feel sick even thinking about the day.
To the owner of Niagara Falls Day Tour: this man will ruin your good name. Perhaps we had him on an off-day but nobody deserves to be treated the way we were treated today, especially after paying $95 for the privilege.
Written June 13, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Amsterdam, The Netherlands3 contributions
Aug 2014 • Solo
I am usually not the person to write a bad review, but what I experienced on this tour was just outrageous. I booked my tour one day ahead, with the question if the bus would arrive back in Toronto before 9, as I had further travel arrangements. No problem. Next day, I arrive at the pickup spot, only to find the tourguide Michael very surprised that I had showed up, because he had sent me a cancellation email 45 minutes earlier (which I had not read yet). In the email he stated that my reservation had been cancelled, because I would not make it back in Toronto on time, due to 'major road disclosures'. This turned out to be a major lie, as the tour was overbooked, and he came up with this excuse to kick me off the tour. Instead, he now left an Italian couple behind, because they were 'late'. I went on the tour, and soon found out that there were no road disclosures at all, and we arrived perfectly on time.

During the tour, when we were almost at the falls, Michael asked for the money, but I first wanted to get an explanation about what had occurred. I don't think you should treat people the way he did, and was still hoping that it was not a big fat lie after all. When I tried to confront him about it, he said 'Give me my money or I am leaving you right here'. As I did not want to ruin my day at the beautiful falls, I paid for the tour without saying another word. However, if he would have apologized for the whole situation, I would not have written this review on Tripadvisor. But this guy simply has no dignity, so think twice before you book a tour with him. As a tourguide he was funny, knew a lot about the falls and brought a good atmosphere into the group. But there are no words for the true personality of this guy.

Because of this whole situation I didn't give him any tip afterwards, however, I did thank him and wanted to shake his hand like all the others did, purely out of respect. But even that he didn't allow, he literally waved my hand away!! I have never experienced such a thing in my life.

Long story short; if the tour is not overbooked, you should be fine, have a good time, and be treated nicely. But if not, you might be treated the same way I was treated, which did not make my day at the Falls a memorable day, because it was rather upsetting to know that people can act this way.
Written August 4, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Perth, Australia45 contributions
Sep 2014 • Couples
I booked and paid for this tour on line a while ago and rang to check the booking before we left home only to be told no booking, finally the booking was found under a wrong name.
Rang as instructed when arrived in Toronto, told to be outside at 8 for a 8-10 pickup. We were down stairs by 7-55 and Michael was already standing at the security desk. Rushed to the car and took off through the first of many amber / red lights. Michael did not stop at any stop signs during the entire trip, used his mobile phone and drove at speed whilst holding the microphone in one hand and trying to be funny. He was abusive to other drivers on the road and used the horn excessively, often as a gimmick when he was talking.
We expected to be taken to a bigger bus for the trip but instead a small van that had 14 passengers cramped in and the driver. We did not stop at the advertised stops just did drive byes. Michael never made any attempt to introduce any of the passengers or to at least find their names instead just referring to them as "doll" or "Philly" . Using surnames and country of residence as a name is rude, surely with only 14 people he could make a effort to remember a name. We were not not to be shy and ask questions which the front seat passenger did only to be told " gee you ask a lot of questions America". Needless to say nobody bothered to ask any more questions.
On returning to Toronto we were reminded that a tip was expected and the amount required.
Yes we did get to the falls and back in one piece, but the tour itself was not enjoyable at all.
To the management of this tour company perhaps instead of abusing the people that have made similar negative reviews it may be time to investigate further. It's not all about Michael and how good he thinks he is, with so many negative reviews you need to start to listen to the paying customers.
Written September 16, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Diana B
Canada2 contributions
Aug 2014 • Friends
To sum up my trip, I'd say I saw beautiful sights but had a poor experience with the tour guide, Michael. The best words I can describe him as are aggressive, obnoxious, and often times rude. To start off, I had to walk 15 minutes in downtown Toronto to a pick up spot despite their website claiming they do hotel pick ups. At the next stop, he told us he had 4 passengers booked but only 3 seats and he seemed to think that was funny. One couple wasn't at the pick up location yet (it was literally only 8:30am on the dot) so he quickly boarded the present passengers and took off, leaving the other pair abandoned and their days plans ruined without explanation. Nothing on the site nor through the reservation process mentioned cash only payments, but all the sudden he announced everyone had to settle in cash despite many people assuming a credit card could be used for payment. I also found it a bit of false advertising on their website by listing all the other things you’d get to do (ie. the floral clock, the brock monument, etc.) as we only drove by some sights rather than have the opportunity to get off and see them. He was aggressive on his horn the entire way, frequently used his phone while driving, and didn't seem to have our safety in mind.

On the way back, a passenger wasn't feeling well so Michael begrudgingly pulled over to the side of the road and was visibly and verbally aggravated while waiting for her. Another passenger offered to go check on her, and Michael actually said no! He also took our drive back as an opportunity to express his disappointment in how he hasn’t left any passengers behind in a few months, as if he thinks that’s brag-worthy and hilarious to abandon travellers. Now after all that fun was had with him, he gave a 5+ minute speech to us when back in Toronto about how we essentially needed to tip him 10-15%, and he even got out of the bus as to physically ensure you wouldn't sneak off having only paid your $96 trip cost (as if that wasn't enough to pay his wages). I could go on for pages, but essentially Michael left a bad taste in my mouth and his personality is not well suited for being a tour guide.

Although the tour technically provided us a means of transportation to the main attraction, I was disappointed with the way this company is run and the people they choose to hire as their representatives. Overall, I'd recommend avoiding this company for your Niagara Falls trip due to it's seemingly long standing relationship with the ever unprofessional Michael.
Written August 14, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Vancouver, Canada2 contributions
Jul 2014 • Family
Couldn't agree more with the other one or two star reviews on here, more of a minibus service between listed locations than a tour, and tour guide was shockingly unprofessional. This is only proved further by responses to reviews on here. Would not recommend.
Written August 10, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Lake Forest, IL63 contributions
Our trip to Niagara Falls on Niagara Toronto Tours was a nightmare in practically every regard. Please note that most tour companies in Toronto have very similar names, so be careful.
To begin with, it was an unusually hot day in Toronto.
The bus was not a modern, air conditioned coach as we expected for a day long tour. Rather, it was a small, old, rickety bus with approximately 24 seats, and a barely workable air conditioning system. The windows were not tinted, but rather, plain glass that let all the endless sunlight right onto the already stifling bus. The shocks on this vehicle were in very poor working condition.
Compared to the driver, however, the vehicle was a gem. Our driver/ guide, Michael, was so awful that it's hard to fully appreciate all his shortcomings. First, he refused to run the air conditioning early in the day as we drove from hotel to hotel picking up passengers. His response to the heavy traffic was to commit illegal left turns and u-turns -- three in all. He laughed into his microphone and asked us to "overlook" them. He also stuck his head out the window and screamed foul language at other drivers. Once we got on the highway, he also began to blare the radio - claiming we could relax to the music. Unfortunately, all we could hear was noisy racket. We could tell, however, whenever he switched from one station to another because it happened so frequently. At this time, he turned on the "air conditioning." It barely worked and we were all pretty miserable. He claimed it would get cooler as we progressed. It never did.
To Michael's credit he knew the journey well enough that he got off the expressway twice to drive around traffic tie-ups.
Our first stop was at a winery -- actually, all we saw was the retail outlet. Before we could go in, we all had to stand in the very bright, hot sun while he took everyone's credit card information. Many of us wanted to use the restroom, but Michael said it was very important for us to all go in together. The first passenger paid with cash, not realizing that Michael took credit cards. Michael refused to refund his cash when the man asked to use plastic. Inside, there was no winemaking to be seen -- just wine to be bought. Of course, the real purpose of our visit was that such places pay tour companies for bringing in potential customers.
Our next stop was a wasted hour in Niagara On The Lake - a quaint town full of expensive boutique shops. Everyone was back at the bus well before the appointed time. Like the winery, most passengers were unimpressed.
Arriving in Niagara Falls, I noticed the modern, comfortable busses from other tour companies. We were ushered aboard the waiting Maid of the Mist. Michael took credit for arriving "just in time" for us to board. As it turned out, there are several boats with this name. As one boat loads and leaves, the next one pulls up to the pier. No one actually waited very long that day. Overall, our actual visit in Niagara was great and we had more than enough time to see everything we wanted at the falls.
For the return trip, Michael gave up on the air conditioning and opened all the tiny auxiliary windows above the passengers' heads. He explained that the breeze would be cooler. When we got back onto the major highway, he actually drove with the door open -- closing it only when we came to a stop. Thank goodness for seat belts.
As we departed Niagara, Michael pointed to a sign that advising us that the driver's income relied heavily on tips and that fifteen to twenty percent was appropriate. I've been on day tours in three other countries and I've never seen anything so blatant. Michael mentioned the expected tip several times and actually claimed that the size of the tip should be based on the full amount of the fare -- including the 15% tax. He didn't tell us that he was the son of the owner.
As we approached Toronto, he continued to ramble on about his tip -- to the point where it was practically extortion. He interrupted his tip talk twice to scream wildly at other drivers; to me this seemed to be a means of intimidating the passengers. Many of the people who got off before us gave him $20 each. I gave him $10 total and gave him the look that he was lucky to get that. Frankly, I wouldn't have given him anything at all for that miserable trip but I was concerned about the possibility of setting him off. The next day we ran into an English couple that we met on the trip and they said it was the worst experience they ever had while travelling.
Written August 21, 2010
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Niagara & Toronto Tours - All You Need to Know BEFORE You Go