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Niagara & Toronto Tours

Niagara & Toronto Tours

Niagara & Toronto Tours
4.5
6:00 AM - 11:00 PM
Monday
6:00 AM - 11:00 PM
Tuesday
6:00 AM - 11:00 PM
Wednesday
6:00 AM - 11:00 PM
Thursday
6:00 AM - 11:00 PM
Friday
6:00 AM - 11:00 PM
Saturday
6:00 AM - 11:00 PM
Sunday
6:00 AM - 11:00 PM
About
We are the ORIGINAL NIAGARA FALLS DAY TOUR, family owned and operated since 1993! We have safely and successfully carried over a quarter million passengers from Toronto to Niagara Falls and back. Our mission is very clear; "to provide the most value for your hard earned time and money". Our tour has the best timeline, we do not waste your time with unwanted souvenir stops or long lines. We depart before the others and return well before your evening plans, guaranteed! Our tour guides are handpicked to deliver big laughs, important facts and fond memories. On tour with us you will enjoy informative & entertaining commentary, Stopover at Niagara on the Lake, breathtaking guided photo stops along Niagara River Parkway, ticket onto WORLD FAMOUS HORNBLOWER BOAT CRUISE + 3hrs free time away from the group to enjoy lunch, shopping, pictures, casino or relaxing by the falls. Our formula for long standing success has often been duplicated but yet to be replicated. We hope to see you soon!
Toronto, Ontario, Canada

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Tours and Tickets by Niagara & Toronto Tours
Travelers talk about

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles1,098 reviews
Excellent
787
Very good
165
Average
55
Poor
37
Terrible
54

Natalie Keene
4 contributions
5.0 of 5 bubbles
Aug 2024 • Couples
Everything about this tour was a wonderful experience, we would highly recommend. Pick up from downtown Toronto worked smoothly (the bus was actually early), Michael our tour guide struck the right balance between informative, entertaining and allowing us time to relax. All information about the day was given ahead of any stops, it was made super clear when and where to re-join the bus after a stop and we had plenty of time at each. Highlight of course was the boat tour into the Falls (just WOW) but Niagara on the Lake also beautiful. We went on a Sunday which meant less traffic in/out of Toronto so more time at the stops. A brilliant day trip.
Written August 23, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Crazy_365
Brandon, MB Canada9 contributions
5.0 of 5 bubbles
Aug 2024 • Couples
Had an excellent time! Alex was a great tour guide, knowledgeable on area history and sites, made the trip to the Falls fly by. Roman drove the tour bus to destinations, navigating fastest routes. Niagara Falls Hornblower boat tour was the highlight of the tour. Bus and other guest were punctual, avoiding tour delays. Picked up at 8:15 by large bus, and returned by 5:30. Unrelated traffic accident on return caused slight delay and alternate route. Out of tour operator control.

Would highly recommend! Company has been in the game for a long time, they clearly know what they’re doing.
Written August 24, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sarah L
Bedford, UK69 contributions
5.0 of 5 bubbles
Sep 2022 • Couples
Well organised, Michael was great and explained history of the falls well, as well as information about the general area, in a really fun and genuine way. We had to take a detour through vineyards and stop and Walkers instead, which was really beautiful, and those views of Toronto over the vineyards were stunning! The boat trip makes the day for sure. Thanks for everything Michael and Roman (driver).
Written September 30, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Lynne T
Carrickfergus, UK7 contributions
1.0 of 5 bubbles
Aug 2022
I booked this two days before my trip. On the morning my young granddaughter was vomiting. I phoned and Michael was very rude and extremely unhelpful. Would not help with an alternative date. He agreed I could not bring her when she was vomiting. I had traveled from Nr Ireland and have lost nearly £200. My sister who lives in Canada rang him and again he was very rude and unhelpful. I emailed them to say it was COVID but have had no reply. Dreadful customer service. I definitely would not recommend dealing with them.
Written September 10, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Unfortunately you didn’t make the tour and we are to blame? You got Covid the day before and I didn’t allow you to join for the safety of all other on board! You leave a nasty review because you don’t like our safety protocols, I’m sorry but I stand with the majority and the majority stands with us. Safe travels and hope you get better soon! In the future please take some responsibility for your actions as they effect others
Written September 15, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

paulinecooper14
Gloucester, United Kingdom38 contributions
5.0 of 5 bubbles
Sep 2023 • Couples
Easy pick up frpm Downtown Toronto. Stopped at Niagara on the Lake which is a picture perfect town with quaint shops and cafes. Niagara was amazing and the trip on the Hornblower cruise just awesome. Great coach driver and host. Would highly recommend.
Written October 6, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Niamh K
1 contribution
1.0 of 5 bubbles
Jun 2014 • Friends
I cannot express how disappointing this tour was, mainly due to our guide, Michael. He was rude, aggressive and obnoxious and should not be a tour guide - he obviously does not like his job. He was abusive to pedestrians and other drivers, shouting and beeping with no regard for his passengers.
From beginning to end it was intolerable. He told us not to sit with stony faces or we would not enjoy our trip and once we got back on the bus after seeing Niagara Falls he said he had never had a group like us because we had fun but could not show it on our faces. It was like being ordered to look happy by a moody father.
I enjoyed the Niagara Falls experience but I did not enjoy this man's company one bit.
He was extremely rude to one passenger in particular. After assuring us not to be shy and ask any questions we had, he answered her questions with curt responses like "no", "I don't know" and at one point actually said to her "well, you thought wrong". If I hadn't seen it with my own eyes, I wouldn't have believed that such an unprofessional person existed.
To top it off, he told us that it was customary to tip 10-15% if we had a good time and got back safely. He had no shame but we decided to tip despite the horrble experience out of fear of confrontation. We left the tip inside the van but he didn't realise that and challenged us for not leaving a tip. I was repulsed by this man's behaviour; I feel sick even thinking about the day.
To the owner of Niagara Falls Day Tour: this man will ruin your good name. Perhaps we had him on an off-day but nobody deserves to be treated the way we were treated today, especially after paying $95 for the privilege.
Written June 13, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

nathaliefromnl
Amsterdam, The Netherlands4 contributions
1.0 of 5 bubbles
Aug 2014 • Solo
I am usually not the person to write a bad review, but what I experienced on this tour was just outrageous. I booked my tour one day ahead, with the question if the bus would arrive back in Toronto before 9, as I had further travel arrangements. No problem. Next day, I arrive at the pickup spot, only to find the tourguide Michael very surprised that I had showed up, because he had sent me a cancellation email 45 minutes earlier (which I had not read yet). In the email he stated that my reservation had been cancelled, because I would not make it back in Toronto on time, due to 'major road disclosures'. This turned out to be a major lie, as the tour was overbooked, and he came up with this excuse to kick me off the tour. Instead, he now left an Italian couple behind, because they were 'late'. I went on the tour, and soon found out that there were no road disclosures at all, and we arrived perfectly on time.

During the tour, when we were almost at the falls, Michael asked for the money, but I first wanted to get an explanation about what had occurred. I don't think you should treat people the way he did, and was still hoping that it was not a big fat lie after all. When I tried to confront him about it, he said 'Give me my money or I am leaving you right here'. As I did not want to ruin my day at the beautiful falls, I paid for the tour without saying another word. However, if he would have apologized for the whole situation, I would not have written this review on Tripadvisor. But this guy simply has no dignity, so think twice before you book a tour with him. As a tourguide he was funny, knew a lot about the falls and brought a good atmosphere into the group. But there are no words for the true personality of this guy.

Because of this whole situation I didn't give him any tip afterwards, however, I did thank him and wanted to shake his hand like all the others did, purely out of respect. But even that he didn't allow, he literally waved my hand away!! I have never experienced such a thing in my life.

Long story short; if the tour is not overbooked, you should be fine, have a good time, and be treated nicely. But if not, you might be treated the same way I was treated, which did not make my day at the Falls a memorable day, because it was rather upsetting to know that people can act this way.
Written August 4, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Manjess
Perth, Australia50 contributions
1.0 of 5 bubbles
Sep 2014 • Couples
I booked and paid for this tour on line a while ago and rang to check the booking before we left home only to be told no booking, finally the booking was found under a wrong name.
Rang as instructed when arrived in Toronto, told to be outside at 8 for a 8-10 pickup. We were down stairs by 7-55 and Michael was already standing at the security desk. Rushed to the car and took off through the first of many amber / red lights. Michael did not stop at any stop signs during the entire trip, used his mobile phone and drove at speed whilst holding the microphone in one hand and trying to be funny. He was abusive to other drivers on the road and used the horn excessively, often as a gimmick when he was talking.
We expected to be taken to a bigger bus for the trip but instead a small van that had 14 passengers cramped in and the driver. We did not stop at the advertised stops just did drive byes. Michael never made any attempt to introduce any of the passengers or to at least find their names instead just referring to them as "doll" or "Philly" . Using surnames and country of residence as a name is rude, surely with only 14 people he could make a effort to remember a name. We were not not to be shy and ask questions which the front seat passenger did only to be told " gee you ask a lot of questions America". Needless to say nobody bothered to ask any more questions.
On returning to Toronto we were reminded that a tip was expected and the amount required.
Yes we did get to the falls and back in one piece, but the tour itself was not enjoyable at all.
To the management of this tour company perhaps instead of abusing the people that have made similar negative reviews it may be time to investigate further. It's not all about Michael and how good he thinks he is, with so many negative reviews you need to start to listen to the paying customers.
Written September 16, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Diana B
Canada2 contributions
1.0 of 5 bubbles
Aug 2014 • Friends
To sum up my trip, I'd say I saw beautiful sights but had a poor experience with the tour guide, Michael. The best words I can describe him as are aggressive, obnoxious, and often times rude. To start off, I had to walk 15 minutes in downtown Toronto to a pick up spot despite their website claiming they do hotel pick ups. At the next stop, he told us he had 4 passengers booked but only 3 seats and he seemed to think that was funny. One couple wasn't at the pick up location yet (it was literally only 8:30am on the dot) so he quickly boarded the present passengers and took off, leaving the other pair abandoned and their days plans ruined without explanation. Nothing on the site nor through the reservation process mentioned cash only payments, but all the sudden he announced everyone had to settle in cash despite many people assuming a credit card could be used for payment. I also found it a bit of false advertising on their website by listing all the other things you’d get to do (ie. the floral clock, the brock monument, etc.) as we only drove by some sights rather than have the opportunity to get off and see them. He was aggressive on his horn the entire way, frequently used his phone while driving, and didn't seem to have our safety in mind.

On the way back, a passenger wasn't feeling well so Michael begrudgingly pulled over to the side of the road and was visibly and verbally aggravated while waiting for her. Another passenger offered to go check on her, and Michael actually said no! He also took our drive back as an opportunity to express his disappointment in how he hasn’t left any passengers behind in a few months, as if he thinks that’s brag-worthy and hilarious to abandon travellers. Now after all that fun was had with him, he gave a 5+ minute speech to us when back in Toronto about how we essentially needed to tip him 10-15%, and he even got out of the bus as to physically ensure you wouldn't sneak off having only paid your $96 trip cost (as if that wasn't enough to pay his wages). I could go on for pages, but essentially Michael left a bad taste in my mouth and his personality is not well suited for being a tour guide.

Although the tour technically provided us a means of transportation to the main attraction, I was disappointed with the way this company is run and the people they choose to hire as their representatives. Overall, I'd recommend avoiding this company for your Niagara Falls trip due to it's seemingly long standing relationship with the ever unprofessional Michael.
Written August 14, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

ClaireBeet
Vancouver, Canada1 contribution
1.0 of 5 bubbles
Jul 2014 • Family
Couldn't agree more with the other one or two star reviews on here, more of a minibus service between listed locations than a tour, and tour guide was shockingly unprofessional. This is only proved further by responses to reviews on here. Would not recommend.
Written August 10, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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