SilverCity Thunder Bay

SilverCity Thunder Bay: Address, Phone Number, SilverCity Thunder Bay Reviews: 3.5/5

SilverCity Thunder Bay
3.5
What people are saying
What Happened??
Apr 2022
Very dissapointed after last nights visit, staff was friendly but not very knowledgable. We tried to order food that was advertised on the website, but none of what we wanted was available due to no pulled pork. When checking the outtakes website, we thought we would get our order ready so when we got there we would not sit there trying to decide and make anyone wait. We wanted the Pulled pork premium nachos, and 2 pulled pork Dogs. First we were told there was no pulled pork... so we edited our entire order. so we ordered the classic nacho below the Pulled pork but with bacon and cheese and no tomatoes,2 regular dogs with bacon and cheese... i ask that there be no tomatoes on the nachos as the one on the site has them. she tells me that it does not come with tomatoes...so i say oh weird sorry i thought they did because on the site... and she cut me off to say "its okay" i know something will go wrong now.. because the picture shows a whole nacho platter with tomatoes, cheese, and the works. so i say okay.. and decide she knows what shes doing... and about 10 minutes later she gets us our pre cooked hotdogs, and these plain round nacho chips with cheese sauce on the side... This is so far from what was advertised online we just had to laugh, on the site there is red black and white nacho chips on a platter with toppings on the nachos. what we got was Plain round chips, Bacon tossed on top, and 1 cheese sauce poured on the side......... Maybe she didn't realize as she seemed very new, and she didn't know where the nacho button even was and did not charge us for it because she couldn't find it. I am not sure why it took 10 minutes for 2 pre cooked hot dogs and a pre made plate of nacho chips with bacon tossed on top... she left multiple times and 2 others were in the back with her. What happened? I wish i could post a pic of our nachos vs the ones on the website but we tossed them after eating half and got real nachos elsewhere. Not the same chips, none of the same toppings were available, and she made us feel like we didn't know what we were talking about when we just scoped out the website to try and make it easier for everyone involved by having an order ready. Staff should know what is advertised to customers so that when a customer asks for that item, they get that item. If it is not available.. take it off or let the customer know that the items vary from store to store (if that is the case) I have no idea what happened but i know it will be a while until i trust this place again...

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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

3.5
11 reviews
Excellent
2
Very good
4
Average
3
Poor
0
Terrible
2

basketcasejax
Dunedin, New Zealand237 contributions
Aug 2018 • Solo
Friendly ticket sellers worked out which movie I had time to see. My cell phone was not working as the free Thunder Bay wifi does not work inside the theatre. But the helpful tucker seller let me use the theatre phone to organise my pick up after the movie. Very comfortable chairs. But unfortunately the sound is extremely loud. Lots of reminders about turning off cell phones and not talking in the movie in the previews seems to be paying off.
Written August 29, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

ancientmoods
Thunder Bay, Canada746 contributions
Apr 2018 • Couples
Some cinemas are figuring out they can turn down the sound especially in the previews, Thunder Bay is behind the times. I wonder if they meet the minimum decibel requirements? Theatre is clean. Washrooms are not always maintained.
Written April 20, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Familytravelers85
Thunder Bay, Canada19 contributions
Jan 2017 • Family
My kids love the movie theatre. The staff is friendly, and it's always a good few hours to spend when you cant decide what else to do. The only downfall for us is we usually walk out spending 3 or 4 times the cost of the movie in the concessions and arcade area for the kids lol
Written January 2, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Beck
3 contributions
Apr 2022
Very dissapointed after last nights visit, staff was friendly but not very knowledgable. We tried to order food that was advertised on the website, but none of what we wanted was available due to no pulled pork. When checking the outtakes website, we thought we would get our order ready so when we got there we would not sit there trying to decide and make anyone wait. We wanted the Pulled pork premium nachos, and 2 pulled pork Dogs. First we were told there was no pulled pork... so we edited our entire order. so we ordered the classic nacho below the Pulled pork but with bacon and cheese and no tomatoes,2 regular dogs with bacon and cheese... i ask that there be no tomatoes on the nachos as the one on the site has them. she tells me that it does not come with tomatoes...so i say oh weird sorry i thought they did because on the site... and she cut me off to say "its okay"
i know something will go wrong now.. because the picture shows a whole nacho platter with tomatoes, cheese, and the works. so i say okay.. and decide she knows what shes doing... and about 10 minutes later she gets us our pre cooked hotdogs, and these plain round nacho chips with cheese sauce on the side... This is so far from what was advertised online we just had to laugh, on the site there is red black and white nacho chips on a platter with toppings on the nachos. what we got was Plain round chips, Bacon tossed on top, and 1 cheese sauce poured on the side.........

Maybe she didn't realize as she seemed very new, and she didn't know where the nacho button even was and did not charge us for it because she couldn't find it. I am not sure why it took 10 minutes for 2 pre cooked hot dogs and a pre made plate of nacho chips with bacon tossed on top... she left multiple times and 2 others were in the back with her. What happened? I wish i could post a pic of our nachos vs the ones on the website but we tossed them after eating half and got real nachos elsewhere.

Not the same chips, none of the same toppings were available, and she made us feel like we didn't know what we were talking about when we just scoped out the website to try and make it easier for everyone involved by having an order ready. Staff should know what is advertised to customers so that when a customer asks for that item, they get that item. If it is not available.. take it off or let the customer know that the items vary from store to store (if that is the case)

I have no idea what happened but i know it will be a while until i trust this place again...
Written May 2, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Neil G
Thunder Bay2 contributions
Dec 2021 • Couples
No food or drink allowed anymore and mask mandate for the entire movie with zero social distancing requirements. I will not be back.
Written December 20, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

SailorAirman
Hamilton, Canada3,540 contributions
Jun 2019 • Solo
A place for people of all ages. There's a dozen theatres so there's always plenty of movies no matter your taste. I came here to see Anna, which was actually quite good. The theatre itself was quite clean. The concessions are a little overpriced, but they always are at every theatre. Still a good place to see a movie.
Written June 24, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Noel P
30 contributions
Jul 2016 • Family
Took my family and my mother in law to see " finding dory" everybody had a great time. Great seats, lots of leg room.
Written July 13, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Jeff B
Ho Chi Minh City, Vietnam82 contributions
Jun 2016 • Family
This place has a lot of theaters and has an upgraded theatre with 3D and better sound. I haven't been but know it's there.

The other theaters are fine. Still in good shape. I do miss the days when someone used to introduce each show and welcome you to Silver City. Service seems to have dropped off a lot and doesn't seem to be a priority anymore.

Movie for two of us was 17 bucks. Snacks are outrageously expensive. I just can't fathom the prices for popcorn and a pop. Let alone any of the other snacks!

I guess, there are no other options to see a movie any more.

Recommendation: wait till Tuesday for cheap night and book online early!
Written June 27, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

familytimes2012
Thunder Bay, Canada165 contributions
May 2015 • Family
The price is very high for a family to go out and we don't go often but we do enjoy going.
We were very disappointed they stopped giving out free refills a year ago tells you how often we go. I was asked for money, food and a phone walking into the building, would like to see more security outside. The staff very friendly and helpful and i enjoy the seats.
Written June 3, 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

AirCanada5
48 contributions
My friend and I went to see the maze runner in the month of September 2014. It was a good show but in the theatre was a bit dirty as popcorn and wrappers were laying on the floor. Also there's a good selection of food to choose from. The service was good but again the bathrooms could've been cleaner. The experience was good and I probably will return.
Written March 24, 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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