Grand Experiences Canoe & Kayak Outfitter - Day Tours

Grand Experiences Canoe & Kayak Outfitter - Day Tours

Grand Experiences Canoe & Kayak Outfitter - Day Tours
3.5

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

3.5
3.5 of 5 bubbles139 reviews
Excellent
69
Very good
19
Average
9
Poor
7
Terrible
35

mad155
Edenton, NC406 contributions
3.0 of 5 bubbles
Sep 2012 • Family
I have only been on a few rivers in my life but the ones i have been on and either rafted, canoed or tubed down the rental staff knew all about the river and could give great information. Where to get off, what to see, what to do, what not too miss. The 3 teenagers that checked us in did not know a whole lot about the river past the first couple of bridges. overall the experience was okay but come on fellas, get in the kayak or canoe and take a trip past the first few bridges. These should be basic questions. We told them where we had parked our vehicle and they had never heard of it. It was a river access point. on their river, how could they not have heard of it? why 3 stars? the river was great and we had a great day on it and will do it again and will probably use this group again because they are convient, but not knowledgeable of the river.
Written September 5, 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jaysinn
21 contributions
3.0 of 5 bubbles
Aug 2013
We did kayaking on Aug 4 with a 3 of my friends. There was about 30 people in the whole group which isn't too bad. We were launched at a different location as they normally would because of the current. So we had to shuttle to the launch site. Although the staff seems helpful, I find them disorganized. We were told to be at 1115 at the pick up point, but was kept waiting till about 12pm. Although I enjoyed the experience, I'll probably try another company if I decide to do this again
Written August 8, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

75221819
Mississauga19 contributions
4.0 of 5 bubbles
Apr 2012 • Couples
I will be completely honest....I took my wife, who had never experienced a self paddled River Adventure before, so we were both very apprehensive in the beginning...Grand Experiences definitely took that seriously and made sure that we were never left on our own and this helped boost our confidence tremendously...

It took me just a few minutes on a late Thursday evening on the phone with the owner to organize a two course trip starting early next morning and an accommodation arrangement...He made sure he communicated well and reasonable right from the very beginning. ..

We reached their shop in the morning and were ready to go within minutes. The trip in itself was very relaxing and interesting anecdotes from the owner, who had accompanied us, kept us engaged and thrilled. We had a lunch and hiking stop around mid-course (I forgot to mention here that the owner personally made sure of our food choices and went around for a change of choice at the last minute before we began our course).
The trip went really-really well and we felt a personal connection with the staff and others on the trip, they were absolutely genuine...looking forward for another trip sometime soon...

Suggestion: Plan your trip in good faith...this is not run like a hard-nosed business but rather as the owner's personal entrepreneurial hobby and an effort to share the experience with everyone...cheers to the amazing memories again!!!
Written April 8, 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Adrienne Z
3 contributions
1.0 of 5 bubbles
Oct 2020
Grand Experiences or should I say Jamie Kent is not honorable as they never refunded us for the kayak rental they said they would.

On 10/9/2020 I called to cancel, and in fact called back to confirm the cancellation as the first time we spoke Jamie was not at the store yet. In most situations, I would have been given a refund on the spot. Because he was busy with customers I didn't get a refund that day. Instead, he sends me a cancellation confirmation that also said I should try calling them on a Sunday when they are less busy. So I did. This time he takes my credit card information to process the refund. I hang up thinking the transaction was done, but over a week later when I checked there was still no refund. So I called and left text and voice messages. None of these were returned.

Now disputing the payment with Visa.

I do not recommend dealing Grand Experiences because they are not at all honorable. There are other choices in the area.
Written November 18, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Carol B
2 contributions
1.0 of 5 bubbles
Jun 2021
We ordered a kayak from Jamie in Feb 2021 during a pre-season sale. Regular price 895. We were told it would be in the first week of May. We received no call. I called him mid May and was told it was late due to Covid. No problem...understandable. We received a call on June 5 that it would not be in until late August but they had another new kayak in stock that was similar and worth over 150 dollars more. They would eat the extra cost. Great. We went to get it. My husband was leary as many had plastic wrap on them but not the one he gave us. It had a handmade red ribbon that said "new kayak'". We brought it home. Then we looked it over. It is not new. It is clearly used. It had scratches and marks and gouges all over the side and bottom. It does not have the features the other one had, not even a small storage compartment. I looked it up on their website. The retail price of this style is actually LESS than the one we ordered. He lied about it being new. He lied about the cost. When I called him on it he had no reply. Offered to order another style for an extra $200. We asked for a refund! I hope it goes through.
Written June 5, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Heather C
10 contributions
1.0 of 5 bubbles
Aug 2021 • Business
Waiting 60-90 minutes for your shuttle that was booked month or more in advance is unacceptable. This shows lack of respect to your paying clients. When we arrived at the shop, there were other guests waiting over an hour for someone to help get them their rental kayaks also.
Written August 16, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Josie F
5 contributions
5.0 of 5 bubbles
Aug 2023 • Family
We booked a day kayaking with a one night camping experience for a family of four several months in advance. Jamie was excellent at communicating with us throughout the booking process answering the many questions we had. On the day, he and his team went out of their way to ensure the experience was enjoyed by all. Our guide was knowledgeable and experienced and coached four beginners through the trickiest sections of the river. The campsite booked for us was excellent and the equipment we were provided with was obviously used, but perfectly adequate and serviceable. We cannot fault this company in any way. This was the highlight of our Canadian holiday. We cannot recommend Grand Experiences enough!
Written August 14, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Aldona M
Oakville, Canada96 contributions
1.0 of 5 bubbles
Sep 2020
The worst customer service I have ever experienced. Prior to our trip a called a couple of times and left messages, however no-one ever calls you back and/or answers the phone. I booked guided trip online and the someone called me asking if I want to change to self-guided without explaining. The girl told me that computer made mistake and I have to pay more, but never told me that the price has changed because they booked me for a different trip.
The guy who was giving us equipment and instructions, had no people skills at all! Extremely arrogant and rude, and with “no people skills” he should not be working in customer service. The raft itself was all dirty and lifejackets have never seen any type of cleaning. Everything was covered with mildew and dirt. We were disguisted with them and did not even want to put it on, but since they did not have anything cleaner, we had no choice. They should have health department to come and inspect it. The shuttle was just as dirty as everything else, I am sure it has never seen a cleaning. The rafting itself was nice, but I would choose a different company next time.
Written September 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Diana J
2 contributions
1.0 of 5 bubbles
Jun 2022 • Couples
Several years ago we went rafting with Grand river Experience and it was a great trip, so we decided to do it this year. We booked and paid for our trip seven weeks before. We went into the store and talked to the young woman who was there. We said we wanted to go rafting and there would be four of us. I told her the guys were big and she suggested a six man raft. We thought that would be perfect.
We arrived on Friday to find out they didn’t have a six man raft, they had four single inner tube like rafts. When we complained, we were told they had an eight man raft but we would have to pay for four more persons. She couldn’t reach the owner and did offer us a refund. In the end we took two canoes. This wasn’t what we wanted and we had really looked forward to the rafting.
I understand the employees are students that can’t make decisions on there own and this means there is really no customer service.
Written June 27, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Bev Y
Toronto, Canada5 contributions
1.0 of 5 bubbles
Sep 2020 • Couples
Where do I begin..... I was excited to order a custom kayak in colours that I loved. When the kayak arrived - I found out that Grand Experiences ordered the wrong colours. This was back in September when the kayak arrived and to date - Jamie the owner has not made it right. Calls and emails are not returned, he makes constant excuses then places the blame on his staff, other companies, whoever..... I have given up on getting a refund or a replacement kayak. Weeks go by without any response or action. Very poor customer service.
Written December 13, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Showing results 1-10 of 139

Grand Experiences Canoe & Kayak Outfitter - Day Tours - All You Need to Know BEFORE You Go (2024)

All things to do in Paris
RestaurantsFlightsVacation RentalsTravel StoriesCruisesRental Cars