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Holtz Spa

135 Rideau St | 2nd Floor, Ottawa, Ontario K1N 5X4, Canada
+1 613-241-7770
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Worst spa experience

I can count on one hand how many times I’ve left a bad review. Unfortunately, I am taking the time... read more

Reviewed June 14, 2018
Jennifer L
via mobile
AMAZING Thai Massage...

Frequent flyer for massages, due to job stress, airplanes, sitting too long...you name it. They... read more

Reviewed May 29, 2018
crazylabchick
,
Toronto
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Holtz Spa is Ottawa's largest full service day spa and offers a welcomed respite from Ottawa's busy downtown. Just steps away from Parliament Hill and all the major attractions, you will find an oasis of calm, where highly trained professionals offer a wide range of holistic treatments to balance, relax and rejuvenate. Massage Therapy and Bodywork, Advanced Skincare, Esthetics, a full service Hair Salon and on-site gourmet food services, create the perfect spa getaway destination for just one service or an entire day. Ask about our Couples Hotel & Spa Packages when planning your next visit to Ottawa.
  • Excellent57%
  • Very good10%
  • Average9%
  • Poor7%
  • Terrible17%
Travelers talk about
“thai massage” (3 reviews)
“deep tissue” (2 reviews)
“pedicure” (35 reviews)
Closed Now
Hours
Hours Today: 9:00 AM - 8:00 PM
LOCATION
135 Rideau St | 2nd Floor, Ottawa, Ontario K1N 5X4, Canada
Byward Market Area
CONTACT
Website
+1 613-241-7770
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Write a ReviewReviews (153)
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"thai massage"
in 3 reviews
"deep tissue"
in 2 reviews
"pedicure"
in 35 reviews
"esthetician"
in 13 reviews
"poon"
in 4 reviews
"techniques"
in 8 reviews
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1 - 10 of 151 reviews

Reviewed June 14, 2018 via mobile

I can count on one hand how many times I’ve left a bad review. Unfortunately, I am taking the time to write this since I had such a terrible experience. I booked a spa mani/pedi for my friends wedding the following day. Firstly, it was...More

Thank Jennifer L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine O, Manager at Holtz Spa, responded to this reviewResponded June 16, 2018

Jennifer - we sincerely apologize for the lack of attention you felt during your visit. All clients are to be offered a beverage upon checking in for their service(s). You certainly should not have been rushed through or received a less than satisfactory manicure and...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2018

Frequent flyer for massages, due to job stress, airplanes, sitting too long...you name it. They fit me in with a few hours notice - I requested NON-registered, as I am long out of my benefits. WELL - I was in for an amazing surprise. Poon...More

Thank crazylabchick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 19, 2018 via mobile

My daughter and I had the best massages we've ever had (we've both had many, for me in the hundreds) at Holtz Spa. We highly recommend both Julia and Rose. Not only were they both friendly and registered, their techniques were on point. The spa...More

Thank IAmTheRealKat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed January 11, 2018 via mobile

As I walked in, the receptionnists had no smile and were eating at the front desk. Not professional. My massage therapist was Rose and WOW was she ever good! Took all the knots out and the 80 minutes aromatherapy massage was per-fect. I might actually...More

Thank Anne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine O, Manager at Holtz Spa, responded to this reviewResponded January 19, 2018

Anne - Your comments and feedback are very important to us. We do strive to deliver the highest quality customer experience. I can see that this was not the case during your visit. We will be speaking with our staff to address your concerns to...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2018

My daughter and I booked massages after a long day of museum tours. The hair salon is beautiful. We were greeted by friendly staff and sat in the hair salon waiting area to complete our health information. We waited 25 minutes before being brought into...More

2  Thank Kathy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine O, Manager at Holtz Spa, responded to this reviewResponded January 4, 2018

Kathy - I would like to apologize for the unsatisfactory experience you had with us. Thank you for your comments as we appreciate all feedback in order to improve our services. Your massage certainly should have been relaxing experience for you. In light of this...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 13, 2017

I went to this spa to pick up my wife and was blown away by its calmness. It's a new location and everything was so clean and shiny. As I waited a gentleman came by and offered me something to drink. Afterwards my wife raved...More

Thank travelworld16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 2, 2017

Holtz is by no means "The Ultimate Escape" as they claim on their site. The staff were friendly but that's about the only thing this spa has going for it. It feels like you're in a converted office building — quite clinical and not relaxing...More

2  Thank Diane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine O, Manager at Holtz Spa, responded to this reviewResponded September 14, 2017

Diane - I would like to apologize for the inconvenience you experienced during your visit with us. In light of your experience management had asked that you be contacted to advise you that a credit for the full massage had been placed on your file....More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 17, 2017 via mobile

I called the Holtz Spa in agony after a terrible waxing experience at another salon. I was in pain and leaving for my flight back to B.C. the next day and needed some advice on how to treat my irritated, inflamed skin on my legs...More

Thank Groundhog02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2017

Holtz Spa has such a great atmosphere and awesome central location. The staff is very friendly and helpful too! Would certainly recommend it to friends.

Thank Emily C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 18, 2017

I suffer from a lot of spine/leg/muscle issues compounded by a form of cancer which comes with it's own bag of fun. The result of these complications is that I suffer from a lot of back and leg pain. A friend booked me a massage...More

1  Thank Jeff P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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