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The Spa Day Retreat

26 Castlefrank Rd | Ottawa, Ottawa, Ontario K2L 4B4, Canada
+1 613-836-5913
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Review Highlights
Worth the $$$

They are very professional. When you are spending a lot of money for services, this is the place... read more

Reviewed May 22, 2015
Mystiko
,
Ottawa, Canada
Mother of the Bride - not a good experience

Last weekend we booked a party of 4 to get hair and make-up done for my Daughters Wedding. We had... read more

Reviewed May 22, 2015
jang422015
,
Hamilton, Canada
Read all 68 reviews
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The SPA Day Retreat in Ottawa, ON. offers premier Aesthetics, Hair and RMT services, with numerous lounge areas, outdoor patios and complimentary beverages. Well suited to accommodate group bookings, with an expansive capacity to attract the corporate market for day retreats, and teambuilding events accompanied along with beauty, tranquility and blissful ambience. We specialize in catering to bridal parties to help create a very special day. Delectable in-house catering is available to complete your SPA experience.
  • Excellent47%
  • Very good16%
  • Average7%
  • Poor13%
  • Terrible17%
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Closes in 3 min
All hours
Hours Today: 8:30 AM - 6:00 PM
LOCATION
26 Castlefrank Rd | Ottawa, Ottawa, Ontario K2L 4B4, Canada
CONTACT
Website
+1 613-836-5913
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Reviews (68)
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21 - 30 of 68 reviews

Reviewed May 22, 2015

They are very professional. When you are spending a lot of money for services, this is the place to come. Very clean.More

Thank Mystiko
thespagroup, Guest Relations Manager at The Spa Day Retreat, responded to this reviewResponded May 29, 2015

Thank-you for taking the time to post your review of The SPA Ottawa. It is with deep gratitude that we respond to your positive experience with us! Our company strives to offer a relaxing and peaceful environment with top customer service and professional treatments. We...More

Reviewed May 22, 2015

Last weekend we booked a party of 4 to get hair and make-up done for my Daughters Wedding. We had been there in early spring for a tour and were very impressed with the ambiance and staff at the time so we booked her wedding....More

5  Thank jang422015
thespagroup, Guest Relations Manager at The Spa Day Retreat, responded to this reviewResponded May 29, 2015

Hello, and thank-you for taking the time to review your recent visit to The SPA Day Retreat in Kanata. I would like to sincerely apologize for any level of service you felt was inadequate on your daughter's wedding day. We take all comments into deep...More

Reviewed March 25, 2015

When I want to treat myself to a relaxing pedicure, this is the place I come. It is not cheap, but it is good! If you need a registered massage therapist, Karen is the best, though all RMTs here are fantastic. I've got a birthday...More

Thank ebc2014
thespagroup, Guest Relations Manager at The Spa Day Retreat, responded to this reviewResponded March 31, 2015

Thank-you for a lovely review; we always appreciate your comments. The SPA is happy to provide a calming environment and level of service that brings you such relaxation and enjoyment. We hope to have you as our guest for your Birthday service(s)! Call us anytime.

Reviewed March 22, 2015

I have a hard time giving this place a "terrible" rating because I have always been extremely happy with the services and the surroundings. Unfortunately the management and front desk services are horrible. I have been a long time customer there and the other day...More

9  Thank marieeasey
thespagroup, Guest Relations Manager at The Spa Day Retreat, responded to this reviewResponded March 31, 2015

Your feedback is both valued and taken with extreme importance. We hope our recent attempt in contacting you was successful. Please enjoy your compensation at a time that is most convenient for you. The SPA hopes to host your services again in the future.

Reviewed March 7, 2015 via mobile

They always do an amazing job on my hair,they do exactly what I ask for and I am always pleased with the result. It's always clean and organized and staff are very friendly,talkative, and welcoming. I highly recommend coming to this spa.More

Thank Alysaaaa
thespagroup, Guest Relations Manager at The Spa Day Retreat, responded to this reviewResponded March 31, 2015

A sincere thank-you for your helpful review and great recommendation! The SPA Group of Companies is pleased to have such an accomplished group of Hair Stylists working together at both locations. Our staff is here to ensure your utmost relaxation and comfort throughout your SPA...More

Reviewed February 27, 2015

My wife and I have been going to The Spa in Kanata for quite some time. We have our favorite massage therapist, Erik, and we always have an excellent experience! The spa is a period stone building on a large treed lot that has been...More

Thank VACanuck
thespagroup, Guest Relations Manager at The Spa Day Retreat, responded to this reviewResponded March 31, 2015

Thank-you for such kind words towards The SPA Day Retreat in Kanata, ON. We are pleased to have created a positive experience for you and your wife. We agree, Erik is an exceptional part of our Registered Massage Therapy team.It is great that you have...More

Reviewed February 7, 2015

Booked for my wedding and set up for a trial. Had pictures, communicated I was open to change. When it was done I told her I hated it, and was told I had to hurry for the make up artist. I explained I had booked...More

6  Thank devils_reject
thespagroup, Guest Relations Manager at The Spa Day Retreat, responded to this reviewResponded February 24, 2015

We are exceedingly apologetic for your experience with us at The SPA Ottawa. We would be interested in discussing your concerns in order to rectify any dissatisfaction. Please do feel free to phone us at either SPA location: The SPA Bells Corners: 613-820-7721 The SPA...More

Reviewed November 18, 2014

We booked a group of 4 ladies to the Spa Day Retreat in Kanata on Saturday November 15, 2014. The booking representative was very helpful and informative, and was very eager to arrange us at a convenient time that would accommodate our entire group. Upon...More

Thank Karlymcd
thespagroup, Guest Relations Manager at The Spa Day Retreat, responded to this reviewResponded December 2, 2014

Thank-you for taking the time to express such kind words about The SPA Day Retreat in Kanata. We pride ourselves in the level of service we can provide to groups of any size at our spacious location. Our personal Group Booking Coordinator goes above and...More

Reviewed September 25, 2014

Had a pedicure ... For the expensive pedicure you are jammed into a room with at least fifteen other people. Not relaxing and quite frankly the nail care was poor and the paint job was disappointing to say the least.More

4  Thank Sarah V
thespagroup, Guest Relations Manager at The Spa Day Retreat, responded to this reviewResponded October 3, 2014

Thank-you kindly for your helpful feedback in regards to your experience at The SPA Day Retreat. It is in our best interest to take all forms of advice seriously in order to ameliorate the level of quality and service we provide. The SPA Day Retreat...More

Reviewed September 5, 2014

This is the first time I've been disappointed with the Spa retreat in Kanata. I am 6 months pregnant and decided to treat myself for a pedicure which was lovely. I have no complaints about the time I was there but about a day or...More

3  Thank Jenna W
thespagroup, Guest Relations Manager at The Spa Day Retreat, responded to this reviewResponded September 18, 2014

We are sincerely sorry to hear of your last experience at The SPA Day Retreat. As a loyal guest to our Kanata location, your continuous commitment is much appreciated! We would like to assure you that your concerns regarding the polish chipping from your Pedicure...More

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