We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Reviews (467)
Filter reviews
459 results
Traveler rating
278
110
49
14
8
Traveler type
Time of year
LanguageEnglish
278
110
49
14
8
Show reviews that mention
All reviews free samples truffle chocolate covered strawberry cocoa beans free tour factory tour quality chocolate hotel package our tour guide great tour whole process retail store niagara falls great place to visit tasting bar great selection wilma
FilterEnglish
Updating list...
1 - 10 of 459 reviews
Reviewed 1 week ago

I have been here several times with friends when in the area. Very disappointed in quality of treats today. Visited with my daughters and grandsons today and they bought me chocolate covered jube jubes which is my favourite. Unfortunately they were so hard and stale...More

Date of experience: January 2019
Thank Mitzy570
Wilma O, Owner at Chocolate FX, responded to this reviewResponded 1 week ago

Yes we have fresh ones and they are on the shelf. We produced some that came in and were not up to our specifications and they are being sold in the seconds bin for $2. I'm sure that the ones you got were from our...More

Reviewed 3 weeks ago

I booked a tour at Chocolate FX and my boyfriend and I had a great time. During the tour they tell you how the company started, where the chocolate comes from and how they make their chocolate covered goodies. Free samples of everything were out...More

Date of experience: December 2018
Thank Tablefourtwoplease
Reviewed December 11, 2018

some friends and l stop to check it out , Ok pricey ,some variety , not great for a chocolate shop wanted some more out of it . would like to have seen some chocolate supplies, so l could use at home for my recipes...More

Date of experience: December 2018
Thank lizzy h
Reviewed November 6, 2018

We stopped her during our travels in the area with our friends and children. They gave us a tour of the chocolate making process, the kids got some chocolate samples (Loonie shaped chocolate lollipops), and they have a sampling bar in the retail store as...More

Date of experience: October 2018
1  Thank Tonya C
Reviewed November 1, 2018

we went to the chocolate factory after a wedding, even though we were to late for the tour, we were giving one any ways. the staff there is amazing. the samples are yummy and the customer care they give is outstanding. will definalty be going...More

Date of experience: October 2018
Thank cowbabe101
Reviewed October 5, 2018 via mobile

Special stop on wine tour. Lots of free samples.Soooooo good! A little pricey,but worth it! Check it out

Date of experience: September 2018
Thank Punk75
Reviewed October 2, 2018

Our guide was excellent, the tour very nice , the samples were plentiful. Well worth the visit if you are in the area .

Date of experience: September 2018
Thank jandathome
Reviewed September 29, 2018 via mobile

Our Travel club came here for a tour of the chocolate factory. Very interesting guide who explained the whole process of chocolate making. What was nice is we even were able to look at the workers doing their job in the factory. Just looking at...More

Date of experience: September 2018
Thank retiredfrwork
Wilma O, Owner at Chocolate FX, responded to this reviewResponded September 30, 2018

Thank you for visiting our chocolate factory. We love having people come in to see our factory. We also have no control over what the government does in relation to hourly wages in Ontario. Our hourly wage was raised to $14.00/per hour on January 1,...More

Reviewed September 21, 2018

We got this tour from the Summer Lovin' Package offered with my stay at the Prince of Wales Hotel. And we were very disappointed that this was included in our package. We just felt that it didn't match the standards set by all the other...More

Date of experience: August 2018
1  Thank AvalonReese
Wilma O, Owner at Chocolate FX, responded to this reviewResponded September 23, 2018

Thank you for your review we always aim to please our customers, I'm sorry we missed the mark. Our building has been here for 122 years it was established in the late 1800's and it was one of the first canneries in the area, it...More

Reviewed August 28, 2018 via mobile

Huge clean chocolate factory offering short tours on how chocolate is made and packaged. Free samples and lots of goodies to buy in the store. Friendly and helpful staff, lots of free parking and washrooms inside.

Date of experience: August 2018
Thank momr2d2
View more reviews
Questions & Answers
Ask a question
sharadjuneja
February 9, 2018|
Answer
Response from Mullen89 |
About 15 minutes
1
Vote
sharadjuneja
February 9, 2018|
AnswerShow all 2 answers
Response from P3369AUsued | Reviewed this property |
Maybe 20 minutes.
0
Votes
Medha S
December 18, 2017|
AnswerShow all 2 answers
Response from millsabout | Property representative |
You need to arrange your own transportation, please check with your hotel concierge for best directions. We have lots of free parking and your tour is a public guided tour; there is one every hour on the hour from 10am to... More
1
Vote