Marineland
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

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3.0
3.0 of 5 bubbles1,774 reviews
Excellent
374
Very good
418
Average
339
Poor
237
Terrible
406

S M
3 contributions
1.0 of 5 bubbles
Aug 2022 • Family
The worst customer service ever at MarineLand park, Niagara Falls.
They were closed for a week due to water repair and when we ask them for admission tickets refund, credit or discount, they didn’t accommodate it.
On the day they opened the park, they operated the park with closure of majority of rides because of low staff, and they announced the operating hours as 10am to 8pm, Then at 6pm, they decided to close it because of the rain, and again without accommodating any discount or credit.
Some staff members, especially at the admission gates, are very welcoming and supportive, while others, like Mike, are rude and inconsiderate.
He forced the guests to leave the park immediately, not considering the rain that made everyone wet and the slippery ground, etc.
It looks like the business is dying and the management team doesn’t care. You can tell from the low staff and the low number of guests visiting the park daily!
There are many other attractions at Niagara Falls that are much better than MarineLand Park.
I don’t recommend it for families with kids, because of the terrible customer service, short staff, carelessness of management and the danger they put the kids into by allowing unprofessional staff to manage the park!
Written August 31, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

LaurafromKitchener
Kitchener, Canada41 contributions
1.0 of 5 bubbles
Aug 2021 • Family
Wait to go until next year. If you look at their website, in a paragraph under the FAQ’s section, under the “Covid 19 Protocols” you will see that they list a number of rides that are closed.
We went today and only 3 rides were operational for children, plus too more rides that my kids were too short to use.

When I asked about the lack of amenities they said they had staffing shortages, as well as a wait on parts for some of the other rides, that were supposed to come from Germany, and were also delayed by Covid-19. Also, 3 different rides broke down while we were there and they were waiting on a mechanic to come.

Long story short, you can see two displays of Beluga Whales, you can feed deer through gate, you can look at bears in another display, and if you are among the first 200 there, you can use the splash pad. (There’s no protocol to ensure you get a turn. They just close the gates when capacity isn’t reached and you have to wait for someone to leave). You can pay $3.50 to feed some carp fish.

And there are three rides (five if you’re a teen or adult), all with long lines since there’s so many people a d not much else to do, and three times daily they have a limited capacity show.

That’s it. For $50 admission.

There’s better value for a day out to be had elsewhere, and the amount of effort needed to walk around and wait in long lines seems hardly worth it.

Try next year.

Better value elsewhere to be had, for a day out, and
Written August 8, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Geo F
2 contributions
1.0 of 5 bubbles
Aug 2021
Not worth the drive nor cost CAD50. Waited for long periods of time for the 3 of the 4 rides that was functional. Save your time and money and do something else worth while doing with your children/family. I wish I had read the reviews before going here. I hope the management team will use these entrance fees to update the facility and rides so that better reviews can be seen going forward.
Written August 23, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jennifer
1 contribution
1.0 of 5 bubbles
Jul 2023 • Family
It wouldn’t be a vacation without at least one epic fail right? And that fail would be @MarineLand. Complete and utter failure, biggest money grab, loss of words how much of a disappointment. “Staff shortage” of 10+ employees left practically the entire park closed. No rides, no feeding the deer. Just walking around an empty, closed park. Even around the friendship cove and attic cove were barricaded off so you could walk up the front side only. $120 and 5 1/2 hour drive to leave without seeing a single ride operate but what you will see is dozens of kids sulking on benches in the heat with nothing to do. There’s a reason they say absolutely no refunds on their website because you will 100% want one
Written July 5, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Katie
Ontario, Canada8 contributions
1.0 of 5 bubbles
Jul 2022 • Couples
I live close to Marineland and have to drive by it almost everyday (unfortunately). It’s a sad place on the outside: overgrown, dirty, dated, just generally unkempt. You can only imagine what the inside looks like, and what the animal’s habitats look like. There are bears living in groups, who are naturally solo animals, scarred up from fighting for food. Kiska, the lone orca, living in a small tank for over half a century. Orcas don’t naturally live alone, they live in pods and travel with other orcas. A deer exhibit where an abundance of deer live together, when naturally they would live in MUCH smaller groups (and would not be pet by humans). Dolphins performing shows, when in the wild they don’t perform for humans on command (sorry to break it to you). NONE of what Marineland is doing seems educational, at all. They don’t even have appropriate, natural habitats for their animals! Oh, and the rides are pitiful, you’re much better off going to Canada’s Wonderland (and you’ll spend less money!). If you want to know the truth about Marineland, the facts are out there in the open. Nobody local goes anymore because we all know the truth and history. Please educate yourself before you choose to go, and consider spending your money elsewhere!
Written July 6, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

yellind
Port Colborne, Canada41 contributions
4.0 of 5 bubbles
Aug 2021
Spent the day with 4 grandchildren. (2 to 6 years of age) This park was perfect for us, as the adults could ride on most attractions with kids under 40 inches, and many rides were geared for 45 inches and above, allowing my 5 and 6 year old grandchildren to ride alone. Some reviews complain that it is way too spread out, when infact I like the treed setting and wide walking paths from ride to ride. The rides and aquariums are spread out throughout the park. Walk, see aquarium, kids look, ask questions then we move along and find next ride. Don't have to tear them away from the rides to see other features of the park. The water park was a definite hit on a hot and humid summer day and perfect for young children. Downside, with pandemic, many of the rides were not operating. We were told it was due to a lack of staff to operate rides and the uncertain opening date this spring, they were struggling to get parts for repairs. Didn't really matter with children under 8. They did the same rides over and over and over. Marineland is not as impressive as the Toronto aquarium or Canada's Wonderland, and likely would disappoint teenagers who seek rollercoasters and thrill rides (this is not that place), but for families with younger children, you get enough variety to fill a day . We arrived at 10am and the kids were able to do all the rides, some twice and three times, waterpark, visited animals and watch marine show. A fun filled day. The attendants were friendly, happy, and some even quite funny making the kids laugh. Sadly, litter from visitors had staff constantly walking around picking up after humans that are so inconsiderate. No excuse for throwing plastic water bottles in with the bears or popcorn containers in the fishpond, but people did. I'm not a fan of animals in captivity but I have to say, my grandchildren loved seeing the dolphins and the sea lions up close. And the programming was geared to tell them about the animals, with dolphins jumping and penguins swimming and diving. No regrets, it was a great day.
Written August 18, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Treena L
2 contributions
1.0 of 5 bubbles
Jul 2021 • Solo
i would give this place a zero if i could. Absolutely pitiful how disgusting the tanks are and how little care and respect the animals get here. Let alone being practically starved to death. What a complete and utter disgrace this place is. Instead of taking your children and family to run down hell holes to go look at miserable and depressed animals in captivity how about you educate your children that this life is far from what they deserve and need to thrive in. Watching animals in 4K on youtube on your T.V you’ll get a better experience then going to this pitiful place. Be better and do better. By the way, all that black stuff in the photo is fecal matter build up in the tank from not being cleaned.
Written July 21, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

TJ N
Saint John, Canada7 contributions
4.0 of 5 bubbles
Jul 2022 • Family
We had a great time at Marineland this trip. There were very few people in the park which was sad but made it even more enjoyable for us. We had the whale exhibit to ourselves for 20 minutes and the dolphin show was fantastic. We fed the fish and went on some of the rides and finished the day off in the splash pad which is fantastic. Some of the rides were shutdown or I would have given a 5 star review.
Written July 17, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

LemonYu
Toronto, Canada212 contributions
4.0 of 5 bubbles
Aug 2022 • Family
The splash pad is one of the kinds. Must visit. We spent most of our day there. The park only sells year pass which is not friendly to people like us who live far away and will only visit once a year
Written November 4, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

cattlerepairman
91 contributions
4.0 of 5 bubbles
Jul 2022 • Family
Yes, the admission is expensive. However, Marineland is huuuuge and offers enough to see and do to fill a day, if one so chooses.
On the plus side are some of the animal exhibits and the shows.
The generous layout of the park. The many rides and activities.
The splash park is superb and a fun relief from crazy summer heat for kids and parents alike.

On the minus side
the park has a train to take you around. Good luck trying to figure out where it goes, where it stops and when it runs. Why does it not run past the main gate? Who knows.....
Clarity and signage are not a strongsuit at Marineland. They give you a map but then almost make it a sport to NOT repeat any directions or location descriptions you see on the map on real-life signage. Figure it out!
Written July 23, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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