I have been to the landmark in London several times and usually have a great experience. However, I went last night(February 19th) and I will be honest with you, worst experience I've had there. I realize that they have to follow covid 19 protocols, however, I found the people working there don't know what they are doing and I stood outside 20 mins in the cold. When I got into the theatre, there was no heat and I sat the whole time with my mitts, hat, coat and scarf on. I"m hoping this is just a temporary thing and next time I go, my experience will be better.

I love going to the show. And, being able to recline makes it that much more enjoyable. I've never had a bad experience at this theatre and my review now has to do with something they started doing a little while ago that I feel is really good customer service. Being able to reserve your seats online, and without an account is so convenient. But the real bonus is being able to get a refund for seats that were purchased but are then not needed when you finally get to the theatre. Twice now I have had to get a refund because one or more people were not able to make the show after all. This is such a good idea. Koodos to you Landmark!