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If you ever wanna go to this place I would like to warn you about their poor customer service. I canceled my appointment because I was not feeling well. When I call to cancel it was 25 mins past the 24 hrs period. Just 25 mins. They said if it’s not filled I will be charged. No other place ever has been ridiculous like that before. They think life is perfect and no crap happens! I legally fought and won but I’m telling you this place is good if you cannot find another place in Winnipeg!!! If your life is normal like mine just stay out of this place…
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Date of experience: September 2019
Helpful
Very frustrated with the Winnipeg Meadowood branch experience today. Please don’t get me wrong, most of the therapists are great and this is probably out of the receptionist/cashier’s control BUT definitely could have been handled better. Their system was down, probably still is as of writing, and they couldn’t direct bill to insurance so they DEMANDED that my daughter pay IN CASH AFTER the treatment without forewarning this may be the case. I understand the fine print about being ready to provide other payment options but CASH? And it’s not even our fault that their internet’s down. They should be flexible in situations like this, they could have offered to call my daughter when they’re back up and running or they could have just mailed us the invoice instead of us having to DRIVE BACK AND FORTH trying to find an open bank/atm to get cash! It’s not like we didn’t want to pay it! There’s 3 of us in the household who goes there, we don’t have overdue payments whatsoever. They have all of our information, we’re not going to run away from an $80 bill!! So very frustrated and never going back because of this!…
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Date of experience: June 2019
Helpful
They asked me to come in 10 mins early to fill out paperwork. It took me a little longer. My appointment was at 1:15 but I didn't get in the room untill 1:23. She started at 1:30 and finished by 2:15. She cut me short 15 mins but I still paid full price. Not very professional. When I told the front desk she apologized but did nothing about it.…
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Date of experience: March 2019
Helpful
A colleague recommended it. I tried the intro 1 hour special and signed up for the 1 year discount rate. I go monthly. Friendly receptionist, very qualified and competent massage therapists. And they have reasonable availability, unlike many of the spas. I have significant back injuries and all three therapists have done an excellent job improving my condition.…
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Date of experience: December 2015
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