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Riverstone Spa (Inn at the Forks)

75 Forks Market Rd, Winnipeg, Manitoba R3C 0A2, Canada
+1 204-944-2444
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Review Highlights
Terrible massage and even worse recovery

I recently visited this spa. I had a negative experience. Below was my message to the spa director... read more

Reviewed August 30, 2016
Lindsey J
Wonderful place that takes care of mum-to-be!! Recommend!

I go to Riverstone Spa on a regular visit. And I always enjoy the treatments received. Once I found... read more

Reviewed August 5, 2016
Roger1990
Read all 74 reviews
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Overview
  • Excellent46%
  • Very good24%
  • Average9%
  • Poor9%
  • Terrible12%
Travelers talk about
Open Now
All hours
Hours Today: 9:00 AM - 9:00 PM
LOCATION
75 Forks Market Rd, Winnipeg, Manitoba R3C 0A2, Canada
Downtown Winnipeg
CONTACT
Website
+1 204-944-2444
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Reviews (74)
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11 - 20 of 74 reviews

Reviewed August 30, 2016

I recently visited this spa. I had a negative experience. Below was my message to the spa director, to which she replied, "I am sorry you had a poor experience." What abhorrent service from a supposedly upscale establishment. Hi Janice, I wanted to take a...More

5  Thank Lindsey J
Riverstone G, Manager at Riverstone Spa (Inn at the Forks), responded to this reviewResponded September 14, 2016

Hi Lindsey, Thank you for bringing the above concerns to our attention, we have gone ahead and replaced that head cradle and there must have been a miscommunication about the use of essential oils and we will bring that up with our staff. The insurance...More

Reviewed August 5, 2016

I go to Riverstone Spa on a regular visit. And I always enjoy the treatments received. Once I found out I was pregnant I was so excited to try their mum-to-be massage. 5 out of 5 stars service!! especially they have the cushion that let...More

2  Thank Roger1990
Reviewed August 2, 2016

Amazing! Love the zero gravity chair, is excellent if you have back pain. I will definitely go back!

1  Thank shawn4321
Reviewed July 25, 2016 via mobile

Had a great relaxing day. Massage and pedicure. The waiting room area is modern yet warm and inviting with a soothing water feature. Snacks available and yummy cucumber cinnamon ginger water I have been trying to recreate. The pedicure was amazing. Zero gravity chairs and...More

Thank Kathie H
Riverstone G, Guest Relations Manager at Riverstone Spa (Inn at the Forks), responded to this reviewResponded August 2, 2016

Hi Kathie, We are so glad to hear you had such a relaxing day with us. the Zero Gravity chairs are very popular and you can see why they make our pedicures that much more enjoyable. Our infused water is indeed yummy. Add 2 cinnamon...More

Reviewed July 15, 2016 via mobile

I was looking for a place that could provide me deep tissue and came across riverstone spa. I booked an appointment online the night prior (I loved the online booking as it allowed me to see when availability was for the type of treatment I...More

Thank Marcelle J
Riverstone G, Guest Relations Manager at Riverstone Spa (Inn at the Forks), responded to this reviewResponded August 2, 2016

Hi Marcelle, Thank you for posting such a detailed review of your visit to Riverstone Spa. We will be sure to let Kyle know how much you enjoyed his massage as well as how respectful and professional he was. We love how easy our online...More

Reviewed June 27, 2016

If you want to feel completely pampered this is the place to go! Their spa is wonderful and it's easy to spend hours in there in the steam room, relaxing in the quiet area and sipping on the infused water or tea. Their hotel beds...More

Thank seajaydw
Riverstone G, Guest Relations Manager at Riverstone Spa (Inn at the Forks), responded to this reviewResponded August 2, 2016

Hi Seajaydw, Thank you so much for taking the time to leave this kind review. We are glad to hear that you enjoy pampering yourself here at Riverstone Spa and we are pleased to hear you enjoyed your visit with us. We look forward to...More

Reviewed May 16, 2016

This was my first time at Riverstone Spa and I was completely blown away! We had booked pedicures to start our girls evening and checked in before our appointment. The desk staff were very friendly and got us flip flops to wear in the spa...More

Thank kymmy3
Riverstone G, Guest Relations Manager at Riverstone Spa (Inn at the Forks), responded to this reviewResponded June 3, 2016

Dear Kymmy, We are so pleased to hear you enjoyed your visit here at Riverstone Spa and that we exceeded your expectations. Our pedicure chairs are magical! Many of our guests who book hand or foot treatments do indeed fall asleep in those chairs during...More

Reviewed May 11, 2016

Riverstone spa is lovely and always a treat. Clean, very attentive staff. I appreciate the additional signage they've added to remind patrons to be quiet in the relaxation area!!! I didn't like that they've removed the infused water in the relaxation are in favour of...More

Thank justmy0pinion
Riverstone G, Guest Relations Manager at Riverstone Spa (Inn at the Forks), responded to this reviewResponded June 3, 2016

Dear Guest, We are glad to hear that Riverstone Spa is your favorite spa in Winnipeg. We decided to introduce plain water in the lounge as an option for those guests who enjoy plain water, and as you know, we did still keep the infused...More

Reviewed May 7, 2016

This was my first time visit to this Spa. The staff was very professional and the Spa was clean. I was there mid morning and mid week, which was a good time to visit. The Spa was not crowded. The customized massage was thorough and...More

Thank Glenn S
Riverstone G, Guest Relations Manager at Riverstone Spa (Inn at the Forks), responded to this reviewResponded June 3, 2016

Dear Glenn, Thank-you for taking the time to review your experience with us. We are one of 25 spas in Canada that is Quality Assurance Approved. This means that we exceed industry standards and best practices. We are glad to hear you enjoyed your treatments...More

Reviewed April 5, 2016

From the moment I booked an appointment, .. unorganized, wrong time confirmed, rushed, and lacking "tact". This Spa is more interested in "numbers" than satisfied customers. Rushed me out to take the next one in so quickly that I couldn't even properly address a promotion...More

1  Thank mcamara422
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