Perfect stoked you had a great time

HI 751katharine1 Glad you called. Yes you are correct, lots of ways to enjoy the river. I always find it interesting how many guests are repeat paddlers and like yourself have unique ideas on how to enjoy it even more cheers Eric

awesome It was beautiful, and the staff are amazing, super friendly, and take care of getting you out and back safely. Highly recommended for the whole family! We are fortunate to have such a great crew Eric

great to hear you embraced it all as a true Canadian experience cheers eric

Hello Mel E Thank you for your review. You had mentioned you were going to write one. Safety of our guests is paramount. When our staff noticed you putting adult lifejackets on your children they intervened. When they found out you had helped yourself to our boats without paying, had already been out paddling and were about to go again they intervened, You took equipment ahead of other people who were waiting, hadn't signed up, didn't want to take part in our safety orientation and got quite perturbed when they directed you to our sign up desk. Our Risk Manager was asked to intervene, this matter was brought to my attention as well. Both our Risk Manager and myself attended to find out what was going on. It was only when we talked about calling the police did you offer to pay. I'm writing this note so that others know what happened cheers Eric Wight

Hi Gabrielle B thanks for your excellent review. Eric

HI Mary D Thanks for your review. When you checked in at 2:15 15 minutes prior to our river orientation we were awaiting boats to come back from our morning trips. This is normal operations for us, boats go out in the morning and are back in time for in this case 2:30. Our river orientation takes about 15 minutes meaning boats need to be ready for 2:45 Yes we had other guests wishing singles and the conversation with my staff member was insuring we had our boat counts correct, again this is a normal part of our day. I asked that you let us insure we were organised which we were. You were not satisfied with this and left. I called you at 2:32 and left a message to say your boats were on site and would you like us to hold them for you. We never heard back from you till this Trip Advisor review. Our double kayaks are our most stable boat and are used during our high water season, we stopped using them on the river Mid July this year. I hope you come back and we can get a better start Cheers Eric

Hello AJ H Our reservations agent gave you her desk, computer, internet and phone. Though it was our busiest day of the season we realized the predicament you were in after you locked all your belongings in the trunk of your rental car. ‘Excellent’ and outstanding customer service I trust would be in order. We operate a small beach front concession hut. 2 phone lines (the 3rd is a dedicated fax line with no hand set). It's a busy small space where we had other customers that were wishing to be helped as well as yourself. Over several hours we assisted you in trying to get your car rental company, BMX dealer, auto service companies and tow truck companies to help you get access to your belongings. When I asked if I could help the man with you said no thanks you needed a key and were frustrated that an easy fix was not coming through. I followed up calling the man in your party last week to find out the outcome of your predicament. He said you had to be towed to the city, got another key from the rental car company and resumed your vacation. Why didn’t they just courier up a key? I trust once you have had a chance to relook at the situation you will change your review to excellent and our customer service to outstanding What else could we have done? Cheers Eric