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Review Highlights
Needs improvement

This is beautiful Spa! But I’m going to be honest, it needs work (customer service wise). I... read more

Reviewed June 4, 2019
holliem984
,
Edmonton, Canada
via mobile
Difficult to get spa appointments with reservation made 2 months in advance.

There are rooms available at Sparkling Hills Resort but there is great difficulty to book massage... read more

Reviewed May 1, 2019
717Cheryl
,
Kamloops, Canada
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  • Excellent42%
  • Very good16%
  • Average20%
  • Poor2%
  • Terrible20%
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888 Sparkling Pl | Sparkling Hill Resort, Vernon, British Columbia V1H 2K7, Canada
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+1 250-541-2155
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Reviewed June 12, 2019

Arrived after a five hour drive to find out that with the exception of dinner, the provided robe and slippers were expected attire for the remainder of the stay within the resort. What a treat! After a tour of the Spa with the Manager, as...More

Date of experience: May 2019
Thank shirleysT2759WW
Reviewed June 4, 2019 via mobile

This is beautiful Spa! But I’m going to be honest, it needs work (customer service wise). I experienced multiple issues before even arriving and felt like they were not hearing me when I expressed what the issue was. First off me and my husband booked...More

Date of experience: June 2019
1  Thank holliem984
Reviewed May 1, 2019

There are rooms available at Sparkling Hills Resort but there is great difficulty to book massage appointments at the spa. Staff advises to book 6 weeks out. Yet even 9 weeks out one cannot get the appointments requested at the spa. Currently, I'm on a...More

Date of experience: May 2019
1  Thank 717Cheryl
Reviewed February 9, 2019

The restaurant and hotel get a separate review If guests do not know what spa etiquette it then it is the resorts responsibility to follow through so everyone can enjoy. There is not always a lot of communication between staff or departments so make sure...More

Date of experience: January 2019
1  Thank TravelS106
Reviewed October 31, 2018

As you walk through the wide, meandering hallway to the treatment rooms, steams and pools, you feel as though you could be in Switzerland or Paris. The indoor pool had water like velvet, perfect temperature and ambience. The outdoor infinity pool was a surreal experience,...More

Date of experience: October 2018
Thank Wanda K
Reviewed July 24, 2018

My wife and I stayed for one night at Sparkling Hill and as part of our room rate, had access to the spa area. It is just off the main lobby through some glass doors. There are several areas to explore including the steam/sauna rooms....More

Date of experience: July 2018
1  Thank MisterCheeky
Reviewed May 10, 2018 via mobile

Lovely spa with many services to choose from Prices are fair and there are multiple steam and saunas to choose from

Date of experience: May 2018
Thank Mic3364
Reviewed April 24, 2018

We stay once a year at the stunning Sparkling Hill Resort so that we can partake in the full KurSpa experience. Love the steam saunas, the Kneipp hydrotherapy walk, the pools and hot tub. I look forward to a Crystal Facial every visit because it...More

Date of experience: July 2017
Thank Deborah T
Reviewed December 1, 2017 via mobile

We quite enjoyed the complimentary spa & sauna activities at the kurspa- especially the kneipp waterway! Facilities were very clean & all staff accommodating. Facilities were accommodating to those with disabilities as well which I thought was awesome. Several different steam rooms had the right...More

Date of experience: December 2017
Thank Koverton
Reviewed August 31, 2017 via mobile

While the customer service we encounteref at Sparkling Hill, overall, was negative (lacked a feeling of warmth and wecome and demonstrated zero empathy related to our frustrating room situation beside three barking dogs), our couples massage with additional scalp and foot massage was heavenly. This...More

Date of experience: August 2017
1  Thank reliableme
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