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Willow Stream Spa At The Fairmont Empress

633 Humboldt St, Victoria, British Columbia V8W 1A6, Canada
+1 250-995-4650
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Review Highlights
Lavender bliss

I had the new Lavender something or other - 90 minutes of relaxation. It was well worth a lot and... read more

Reviewed 3 days ago
RuthCuritiba_Brazil
,
Curitiba, Brazil
Not much changed after renovations

Following the hotel's significant renovation, the overall layout of the spa remains relatively... read more

Reviewed January 14, 2018
Debbie T
,
Kirkland
Read all 81 reviews
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At the coastal edge of the Pacific Northwest, the dramatic elements of nature rise and fall to the sound of the sea crashing against rock. Stately and elegant, The Fairmont Empress stands majestically at the city center. A charmed city at the tip of Vancouver Island - a village of quaint shops and bookstores, a tranquil place for a stroll along a harbor dotted with history, and the senses filled with the sweet fragrance of flowers, whatever the season.Here is the very essence of a life refined – Afternoon Tea steeped in another time, and the contemporary aura of energy always in motion. The gracious spirit and energy of the resort flow naturally to Willow Stream. The soothing spa design enchants with the elements. A calming waterfall welcomes guests as an invitation to experience the healing mineral waters. This is a place of tranquility, awakening images of the soothing shoreline vistas. It’s the perfect place for a spa. It’s a place where energy pools
  • Excellent77%
  • Very good13%
  • Average8%
  • Poor1%
  • Terrible1%
Travelers talk about
“mineral pool” (27 reviews)
“spa ritual” (4 reviews)
LOCATION
633 Humboldt St, Victoria, British Columbia V8W 1A6, Canada
Downtown
CONTACT
Website
+1 250-995-4650
Write a ReviewReviews (81)
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"mineral pool"
in 27 reviews
"sports massage"
in 4 reviews
"spa ritual"
in 4 reviews
"relaxation massage"
in 4 reviews
"foot massage"
in 2 reviews
"visiting victoria"
in 2 reviews
"pedicure"
in 16 reviews
"lockers"
in 8 reviews
"masseuse"
in 6 reviews
"pedis"
in 4 reviews
"meltdown"
in 3 reviews
"practitioners"
in 3 reviews
"empress"
in 10 reviews
"therapeutic"
in 2 reviews
"tea"
in 6 reviews
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1 - 10 of 81 reviews

Reviewed 3 days ago

I had the new Lavender something or other - 90 minutes of relaxation. It was well worth a lot and that's good 'cause it does cost a lot. The public rooms have been renovated and are nice - still not indulgent, though, compared to some...More

Thank RuthCuritiba_Brazil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2018

Following the hotel's significant renovation, the overall layout of the spa remains relatively unchanged. The waiting room, locker rooms and steam/sauna have a new look, but remain small and cramped. The locker room is lacking amenities you expect from a high end hotel. The mineral...More

Thank Debbie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded January 17, 2018

Good Afternoon Debbie T, Thank you for your review. While Fairmont Empress underwent a significant renovation, the spa was refreshed. We enjoyed new furnishings and color themes, a more spacious ladies change room and doubled the size of our relaxation lounge as well as the...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 29, 2017 via mobile

This was my first visit to Willow Stream Spa. It was a really great experience, beginning with the welcoming, friendly staff at the front desk. A staff member lead me to the locker room, and gave me a little tour of the showers, sauna, and...More

Thank Mom2gb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded January 5, 2018

Hello Mom2gb and thank you so much for your review. I am thrilled that you chose to visit our spa during your time in Victoria. Our staff are the best...warm, welcoming and friendly. Willow Stream facials are amazing, especially because they include hand / arm...More

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Reviewed November 14, 2017

I consider myself a spa junkie and when the ambiance, stimulation of senses and an amazing treatment come together resulting in a truly rejuvenating and relaxing therapy - it is a spa experience to be remembered - and reviewed!!! I arrived at the Willow Stream...More

Thank Lilleah Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EMPWSS250, Public Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded November 16, 2017

Hello Lilleah Q, Thank you so much for your fabulous review of our Willow Stream Spa at Fairmont Empress, your comments were such a pleasure to read...especially coming from a self-proclaimed spa junkie. Lynne is an incredible massage therapist and we are so happy to...More

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Reviewed October 18, 2017

I had the most amazing facial today at the Willow Stream Spa at the Empress. From beginning to end, it was aboslutely heavenly. The spa environment and amenities are unparalleled on the Island and the staff are warm and welcoming. Karla's product knowledge was acceptional,...More

Thank Jake G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded October 20, 2017

Hello Jake and thank you for your review. Reading your review was the best way to start off a Friday. I couldn't agree with you more, our Willow Stream Facials are the BEST and Karla is exceptional! I was so pleased to read that you...More

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Reviewed October 5, 2017

Had a Willow Stream Elements treatment. Skin felt great after. Always love the ritual of steam, sauna, pool and bring home salts and the sublime eucalyptus bath oil. Staff was very friendly,facility very nice. Not as large as som pe of the other locations but...More

Thank daffyone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded October 6, 2017

Good Morning Daffyone, Thank you so much for your review. The Willow Stream Elements is such an incredible treatment, the Moor Mud is both grounding and gently exfoliating...leaving the skin super soft. I am so glad that you allow yourself the time to enjoy the...More

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Reviewed October 2, 2017

The ambiance was peaceful and inviting. The staff are genuine and really know how to help you relax. Romina gave me a facial and pedicure and she was phenomenal! I've been to a number of spas and this one is by far the best experience...More

Thank Narissa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded October 4, 2017

Hello Narissa, Thank you so much for your wonderful review of our spa. I was so pleased to read that you found the spa to be peaceful and inviting and that our staff were genuine and helpful. It is 100% our goal to provide our...More

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Reviewed September 25, 2017

I love massages, and have been spoiled at the Willow Stream Spa in Banff many times. When we checked in, the front desk didn't have a note on their computer that my massage was supposed to be a maternity massage, despite my husband's request when...More

Thank Lisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded October 4, 2017

Hello Lisa B. Thank you for your review. I am sorry to hear that your Willow Stream experience did not live up to the high level of spa experience that we strive to offer each and every guest. I wish we had learned of your...More

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Reviewed September 5, 2017

My husband and I had the willowstream pedis today. Very professional and excellent service. We felt very pampered. Great staff and a nice facilityMore

Thank Peggy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded September 7, 2017

Good Morning Peggy, Thank you for your review. I am so happy that you were able to enjoy a pedicure with your husband...the spa is always more fun when shared with a loved one. Your comments about professional, excellent service and feeling pampered were a...More

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Reviewed August 17, 2017

The Willow Stream Spa is a wonderful place to relax and let yourself be pampered. Not a single thing missing. As well, massage therapist, Heidi, is amazing. Such a friendly gal who gives an absolutely superb massage.More

Thank Gloria Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded August 21, 2017

Good Morning Gloria, Thank you so much for your incredible review. We at Willow Stream strive to create a relaxing place to be pampered, and so we are thrilled that you were able to experience just that. Heidi is a wellness rockstar - she is...More

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Ask a question
Questions & Answers
Sharon R
January 28, 2016|
AnswerShow all 3 answers
Response from Stef581 | Reviewed this property |
There is a long list of spa services and several combined services packages. Best is to look at their spa services menu on line on the webpage for a complete listing. There are not so many packages of combined services but... More
0
Votes
Gemma N
December 27, 2014|
Answer
Response from EMPWSS250 | Property representative |
Our 60 minute Relaxation Massage begins at $129 plus tax. We also offer Stress Relief ($139), Sports ($149) and Therapeutic with an RMT ($159). Please feel free to contact our team for any further inquiries or booking at... More
0
Votes