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CHI, The Spa at Shangri-La Hotel, Vancouver

Certificate of Excellence
Neighborhood:
Downtown
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Address: 1128 West Georgia Street - Fifth Floor, Vancouver, British Columbia V6E 0A8, Canada
Phone Number:
+1 604-695-2447
Website
Today
9:00 am - 9:00 pm
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Hours:
Sun - Sat 9:00 am - 9:00 pm
Description:

CHI, The Spa at Shangri-La, draws inspiration from the origins of the...

CHI, The Spa at Shangri-La, draws inspiration from the origins of the Shangri-La legend, a place of personal peace, enchantment and well-being.CHI, The Spa, made its North American debut at Shangri-La Hotel, Vancouver, in 2009. CHI offers a "spa within a spa" environment. Each suite comes with its own fireplace, private bath, shower, relaxation lounge, changing and vanity areas.

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TripAdvisor Reviewer Highlights

Read all 51 reviews
Visitor rating
  • 37
    Excellent
  • 6
    Very good
  • 3
    Average
  • 1
    Poor
  • 1
    Terrible
Make time for the "Indulgence of Time" spa journey!

I was given the above noted spa treatment as a gift and today I had the best massage and facial I have EVER had in my life! My consultant, Georgia, was well trained and very... read more

Reviewed March 6, 2017
Spinowner
,
Vancouver, BC
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51 Reviews from our TripAdvisor Community

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Showing 48: English reviews
Vancouver, BC
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed March 6, 2017

I was given the above noted spa treatment as a gift and today I had the best massage and facial I have EVER had in my life! My consultant, Georgia, was well trained and very intuitive about problem areas. The spa is a zen like environment: quiet, nourishing, calm. The treatments took place in a beautiful treatment suite. I cannot... More 

Helpful?
1 Thank Spinowner
Mariska H, Manager at CHI, The Spa at Shangri-La Hotel, Vancouver, responded to this review

Dear Spinowner, We are very humbled by your kind words about CHI, The Spa and our staff. Thank you for taking time in sharing this experience with us. I am very glad to know that you had a memorable and relaxing time with us. Personalized hospitality is our number one priority, and I'm thrilled to hear that you experienced the... More 

Vancouver, Canada
Level Contributor
21 reviews
common_n_attraction_reviews_1bd8 15 helpful votes
Reviewed January 25, 2017

I have been to many spas in Vancouver, and by far this is the best one. I have been to Willow stream, Absolute, and Vida. Chi is just over the top. The staff and therapists are excellent. You feel like you are on vacation when you come here. I have had their hot stone massage, and pedicures. The couples suite... More 

Helpful?
Thank Babysparrow
Mariska H, Manager at CHI, The Spa at Shangri-La Hotel, Vancouver, responded to this review

Dear Babysparrow, Thank you for sharing your recent experience with us. I am glad to know that our staff and therapists were excellent and that you felt like you were on a vacation when you came to our spa. We look forward welcoming you back again for a relaxing day. Kind regards, Mariska H. More 

Vancouver, Canada
Level Contributor
11 reviews
common_n_attraction_reviews_1bd8 16 helpful votes
Reviewed December 18, 2016

The unique thing about this spa is you get your own private suite with a steam shower, dressing area, bathroom and lounge area. As far as I know, no other spa in Vancouver offers this. The design and decor is luxurious and relaxing. Amanda (RMT) was excellent and professional.

Helpful?
1 Thank Back2TheIsland_8
Mariska H, Manager at CHI, The Spa at Shangri-La Hotel, Vancouver, responded to this review

Dear Back2TheIsland_8, Thank you for your feedback. I am glad that you had a relaxing massage with Amanda, I will pass on this comment to her as I am sure that she will be very humbled by your kind words. We hope to see you again at CHI, The Spa. Kind regards, Marisha H. More 

Vancouver, Canada
Level Contributor
27 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 14 helpful votes
Reviewed December 12, 2016

Chi is a first rate spa, with great treatments, atmosphere and is perfect for a lovely, relaxed afternoon. The only drawback is the tiny pool in the hotel. If it were better for lounging by, this would be a place I'd spend even more time in. The spa though is not to be faulted for this.

Helpful?
1 Thank thesnarkwasaboojum
Mariska H, Manager at CHI, The Spa at Shangri-La Hotel, Vancouver, responded to this review

Dear thesnarkwasaboojum, Thank you for sharing your recent experience at CHI, The Spa. I am glad that you had a relaxing afternoon with your great treatment. I apologize if we fell short on your expectations with the pool. We hope to see you again. Kind Regards, Mariska H. More 

Vancouver, Canada
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed November 29, 2016

If you're looking for the best spa experience in Vancouver, then go visit Chi Spa. They have the best service. Jen was so friendly and was super helpful. She showed us where everything was and gave us great service. Amanda was my masseuse and she was amazing. She explained everything that she was going to do step by step and... More 

Helpful?
1 Thank donaldfung728
Mariska H, Manager at CHI, The Spa at Shangri-La Hotel, Vancouver, responded to this review

Dear donaldfung728, Thank you for your feedback. I am very pleased to know that you had the best spa experience ever had with us. It was delightful to assist you during your treatment with us. I will pass on your kind words to the team and hope to see you again. Kind regards, Mariska More 

1 review
Reviewed November 29, 2016

First time visiting Chi Spa, and my experience with great. The Spa was for my birthday ! When arrived Jennelle from the reception welcomed and show me around the Spa. She knew it was my birthday and offered me complementary smoothie & made sure I was treated specially. Jennelle was super friendly and professionally ! I came early to use... More 

Helpful?
Thank Michelle C
Mariska H, Manager at CHI, The Spa at Shangri-La Hotel, Vancouver, responded to this review

Dear Michelle C, Thank you for taking time in sharing you recent experience with us. It was very nice to learn that you had chosen to celebrate your birthday with us and that Jennelle and Alexandra was able to make it more memorable. We hope to see you again on your next spa day. Kind regards, Mariska More 

Chicago, Illinois
Level Contributor
21 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
Reviewed November 13, 2016

I continue going back to CHI spa because of its quiet, calm luxury. The staff is very friendly while also giving you your space. The rooms are incredible and unlike many in the world. You are given your own private suite with washroom bathtub/shower and very comfortable heated massage table. Dimly lit and beautifully scented, with warm music in the... More 

Helpful?
Thank K A R S
Mariska H, Manager at CHI, The Spa at Shangri-La Hotel, Vancouver, responded to this review

Dear Karsten S, We are very humbled by your kind words about CHI, The Spa and our staff. Thank you for taking time in sharing this experience with us. We look forward welcoming you back. Kind regards, Mariska H. More 

Miami, Florida
Level Contributor
425 reviews
67 attraction reviews
common_n_attraction_reviews_1bd8 189 helpful votes
Reviewed November 6, 2016

I had a great massage at this Spa, but it missed the mark because the girl checking us in, just really didn't know what she was doing. I did not know that the massages my husband and I had booked included a 10 minute steam in our own private spa suite (two separate suites for each of us, where we... More 

Helpful?
1 Thank Trvlchnnl
Mariska H, Manager at CHI, The Spa at Shangri-La Hotel, Vancouver, responded to this review

Dear Trvlchnnl, I truly apologize if we fell short on your arrival experience. I am glad that we were able to rectify the situation before the start of your treatment. I do hope that you give us another try on your next stay at the Shangri-La Hotel, Vancouver. Kind regards, Mariska H. More 

Vancouver, Canada
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed November 1, 2016

I had an amazing session at Chi. I opted for the Aroma Vitality massage and was booked into one of their spacious treatment suites. It started with a tea service and foot bath, followed by a refreshing private steam shower to loosen up my tight muscles. The therapeutic massage was the perfect way to finish off a hectic week, and... More 

Helpful?
Thank DennisP10
Mariska H, Manager at CHI, The Spa at Shangri-La Hotel, Vancouver, responded to this review

Dear DennisP10, Thank you for sharing your relaxing experience with us. We are glad to know that you had a nice time ending your hectic week. We look forward welcoming you back at CHI, The Spa. Kind regards, Mariska More 

Agassiz, Canada
Level Contributor
14 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
Reviewed October 11, 2016

The spa itself is quite nice, has a luxurious feeling which is what you pay for. The relaxation lounge is behind the reception desk was quite noisy. The treatment room was pretty and had a good energy. I loved that it is very private. It has everything you need in your own room but the treatments I received were just... More 

Helpful?
1 Thank Bubi_agassiz
Mariska H, Manager at CHI, The Spa at Shangri-La Hotel, Vancouver, responded to this review

Dear Bubi_agassiz, Thank you for sharing your recent experience at CHI, The Spa. I am sorry if the lounge was noisy during your visit and if you felt that the package was not at the value of what you have expected. I do hope that you give us another chance in the future. Please do reach out to me at... More 

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Staying in Downtown

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Downtown
Vancouver's business district, the Downtown area is bustling with smartly-dressed folks balancing their lattes and briefcases to and from work. The area's plethora of contemporary commercial, residential, and corporate spaces has bred a landscape of nouveau restaurants, chain cafes, and upmarket shopping options. However, located right on the waterfront of Vancouver's energetic Harbour, Downtown is a also popular public meeting spot, with a massive public library and convention center attracting a bevy of visitors both local and not, as well as a hotspot for the arts, being home to some of Vancouver's most cutting-edge galleries. With behemoth architecture and a professional air, Downtown means business.
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