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MEC has gone so downhill this year.to start with they have had a big problem keeping stock in the store so you must always order online.we went out of our way to shop local this year.i ordered darn tough socks for my girls in November. almost two months later i am still waiting and yet MEC refuses to file the service ticket required so that Canada post can investigate.i was told finally by a supervisor that tifg i did not receive the item in the next week i could call and they would put it through .i called today to be told no they still would not do it.as well i called a couple of weeks ago nd a call person just cut me off put me on hok,d and never came back. these socks were available on Amazon and would have been here way before Christmas but we were loyal to MEC sadly they were not loyal back. plenty of other good outdoor stores many with better sale and service and stock on hand…
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Date of experience: November 2020
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A classic store in Vancouver that needs to take a bad turn correction. The new Flagship store is an architect's achievement! Bravo. The store needs to re-focus on hi tech, hi quality outdoor equipment. Lately, the last several years, has items or sizes always out of stock. Trying to be the Urban fashion boutique store. It seems to me that In Vancouver we hardly need a MEC mountain and road bike store, MEC ski and board store, MEC kayak store. The individual staff in the return and shoe departments very helpful. Personally, I'm very sad to see my favourite local store going belly up but from my experience for a good reason.…
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Date of experience: October 2020
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We tried the new MEC store in Vancouver on W. 2nd Ave. today. We have bought lots of things from them over the years. They have only just moved to the new location and it shows. Limited goods in stock (we were looking for a Swiss Army knife - they didn't have one), prices not shown on many items and confusing signage to the different areas, now on 2 floors. Add to that the fact that the changing rooms and washrooms are closed - really there does seem much point in shopping there when there are more customer-friendly competitors that could benefit from some extra business.…
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Date of experience: August 2020
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I used to use MEC as a supplier for specialized equipment quite regularly. At least 50% of all my orders turn into drama. Either out of stock, not enough stock etc etc and they are not expecting any more coming in, discontinued, etc.. This is not brought to my attention when ordering, it is postponed for at least a week or two after the order is placed. Trying to get orders put through or tackling issues with customer service is an even bigger waste of my time and patience. I am not one to post reviews, this time however I am making an exception after many failed attempts to fulfill what I found to be a simple order to fill online with another supplier, and a historical record of similar transactions. I am finished using this company and order everything online now. I do not recommend, what I do highly recommend is finding another supplier.…
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Date of experience: December 2019
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MEC always stocks quality gear. It does seem very expensive these days, especially considering that the place is a co-op (with tax advantages). Occasionally I find a helpful staff member, but they're often inattentive, and way too cool to be helpful. That's definitely a change, unwelcome, over the past dozen years or so. Inventory management's definitely not their strong point. …
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Date of experience: September 2019
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