Mountain Equipment Co-op

Mountain Equipment Co-op, Vancouver: Hours, Address, Mountain Equipment Co-op Reviews: 3.5/5

Mountain Equipment Co-op
3.5
Speciality & Gift Shops
10:00 AM - 6:00 PM
Tuesday
10:00 AM - 6:00 PM
Wednesday
10:00 AM - 6:00 PM
Thursday
10:00 AM - 6:00 PM
Friday
10:00 AM - 6:00 PM
Saturday
10:00 AM - 6:00 PM
Sunday
10:00 AM - 6:00 PM
About
Though the flagship location of this Vancouver-born brand on West Broadway will be replaced by a new structure, co-op members can still choose from a great selection of outdoor gear and clothing.
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3.5
46 reviews
Excellent
20
Very good
9
Average
4
Poor
5
Terrible
8

Robert R
1 contribution
As bad as it gets
Apr 2021 • Solo
Very poor customer service. 6 to 8 weeks to manage simple return. And chatting email does not resolve issue
Written May 19, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Jean E
1 contribution
MEC has gone downhill
Nov 2020
MEC has gone so downhill this year.to start with they have had a big problem keeping stock in the store so you must always order online.we went out of our way to shop local this year.i ordered darn tough socks for my girls in November. almost two months later i am still waiting and yet MEC refuses to file the service ticket required so that Canada post can investigate.i was told finally by a supervisor that tifg i did not receive the item in the next week i could call and they would put it through .i called today to be told no they still would not do it.as well i called a couple of weeks ago nd a call person just cut me off put me on hok,d and never came back. these socks were available on Amazon and would have been here way before Christmas but we were loyal to MEC sadly they were not loyal back. plenty of other good outdoor stores many with better sale and service and stock on hand
Written January 14, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

pilar s
2 contributions
Needs much better Management
Oct 2020
A classic store in Vancouver that needs to take a bad turn correction. The new Flagship store is an architect's achievement! Bravo. The store needs to re-focus on hi tech, hi quality outdoor equipment. Lately, the last several years, has items or sizes always out of stock. Trying to be the Urban fashion boutique store. It seems to me that In Vancouver we hardly need a MEC mountain and road bike store, MEC ski and board store, MEC kayak store. The individual staff in the return and shoe departments very helpful. Personally, I'm very sad to see my favourite local store going belly up but from my experience for a good reason.
Written October 19, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Nicholas S
Vancouver, Canada6 contributions
Disappointing new location
Aug 2020
We tried the new MEC store in Vancouver on W. 2nd Ave. today. We have bought lots of things from them over the years. They have only just moved to the new location and it shows. Limited goods in stock (we were looking for a Swiss Army knife - they didn't have one), prices not shown on many items and confusing signage to the different areas, now on 2 floors. Add to that the fact that the changing rooms and washrooms are closed - really there does seem much point in shopping there when there are more customer-friendly competitors that could benefit from some extra business.
Written August 10, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Chris R
Fort McMurray, Canada1 contribution
Buy online
Dec 2019
I used to use MEC as a supplier for specialized equipment quite regularly. At least 50% of all my orders turn into drama. Either out of stock, not enough stock etc etc and they are not expecting any more coming in, discontinued, etc.. This is not brought to my attention when ordering, it is postponed for at least a week or two after the order is placed. Trying to get orders put through or tackling issues with customer service is an even bigger waste of my time and patience. I am not one to post reviews, this time however I am making an exception after many failed attempts to fulfill what I found to be a simple order to fill online with another supplier, and a historical record of similar transactions. I am finished using this company and order everything online now. I do not recommend, what I do highly recommend is finding another supplier.
Written December 19, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

BHJR1
Vancouver, Canada29 contributions
Always quality, always expensive
Sep 2019
MEC always stocks quality gear. It does seem very expensive these days, especially considering that the place is a co-op (with tax advantages). Occasionally I find a helpful staff member, but they're often inattentive, and way too cool to be helpful. That's definitely a change, unwelcome, over the past dozen years or so. Inventory management's definitely not their strong point.
Written October 26, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

canadiangay
Trail, Canada65 contributions
Terrible customer service/experience
Sep 2019 • Friends
I arrived yesterday in Victoria and forgot my umbrella. I was downtown and it was raining like crazy.  I travel with my dog, in fact he goes everywhere with me, in stores into clinics, everywhere, he is rarely not at my side.
I entered the store and  asked an associate where the umbrellas were. Immediately I had at least three staff members come over and tell me that I must leave the store because I had my dog with me. I explained that I just want you to grab an umbrella quickly and they said no you must leave. I then said perhaps
my friend can run over and grab one while  I wait here by the door. was told that I must leave the store now. There is no awning or any coverage outside it was absolutely pouring and I was forced to stand in the pouring rain while my friend picked up an umbrella.  All of this over a 2-minute umbrella transaction. I understand that some places are not pet friendly, though these days they are rare. It is become generally understood that dogs are ones companions and typically allowed to go most places. My dog is a quiet shy well-behaved whippets The behaviour of the staff in the store to be aggressive, forceful nd lacking any human compassion.
I'm not trying to be dramatic but this was rather embarrassing.  Shame in MEC for casting a senior  out in the rain.  Recognizing that this is a store policy one would expect some level of adjustments due to circumstances. Will not be going back to that store again!
Written September 13, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

fearjac
91 contributions
Always great service, selection of products at the best prices
Sep 2019
I have never NOT found something I was looking for here. It's a place I could spend hours in just checking out all the cool gadgets and gear. Don't forget to hit the sale/clearance bins. I've found some smoking deals here.

Great return policy, knowledgeable staff and prices are always competitive. They rent gear too and have annual sales of their rental stock.
Written September 8, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Trudy M
3 contributions
Love it!
Jul 2019 • Business
So much quality in one store! Wish we lived closer to buy our larger items in person! Until then we will continue to order online.
Written July 18, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Mark V
1 contribution
More like Sport Chek than REI
Dec 2018 • Family
The focus of the store changed a few years ago. It is more fashion and gimmick focussed now. It no longer prides itself on Canadian brands and no longer prides itself on good quality gear that works for a fair price. If you like jeans, trucker hats, and yeti coolers for tailgating, the this store is for you. If you want to gear up for a backcountry hike or some multiday kayaking, then your results might be hit or miss.
Written February 17, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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Frequently Asked Questions about Mountain Equipment Co-op

Mountain Equipment Co-op is open:
  • Tue - Sun 10:00 AM - 6:00 PM


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