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Review Highlights
Bad customer service and experience

I didn’t check these reviews beforehand- if I had done, I would not have booked this bus. Firstly... read more

Reviewed 1 week ago
PrincessFi88
,
Vancouver, Canada
via mobile
Leaves a lot to be desired

We booked whistler rides as looking on their website there didn't appear to be much difference... read more

Reviewed June 19, 2019
Mrs_Holland87
,
Lincoln, United Kingdom
Read all 77 reviews
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Traveler Overview
  • Excellent33%
  • Very good3%
  • Average0%
  • Poor3%
  • Terrible61%
1 week ago
“Bad customer service and experience ”
Jun 19, 2019
“Leaves a lot to be desired”
About
Round trip shuttle, between Vancouver (Burrard st. and Melville st.) and Whistler (Gondola transit exchange), Wifi on board, free luggage and sporting gear.
Suggested duration: 1-2 hours
Contact
Vancouver, British Columbia V6J 1H9, Canada
Website
+1 778-960-1436
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Reviews (77)
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1 - 10 of 69 reviews
Reviewed 1 week ago via mobile

I didn’t check these reviews beforehand- if I had done, I would not have booked this bus. Firstly, I found the company to be the cheapest option for a one way service from Whistler to Broadway and Granville in Vancouver. It said everywhere that it...More

Date of experience: August 2019
Thank PrincessFi88
Reviewed June 20, 2019

Bus showed up full and driver had a number of lame excuses. Despite having a confirmed ticket he told me the only option was to stand. Doubt that was even legal. He told me they’d give me a credit for another ride, but their support...More

Date of experience: June 2019
Thank AR9296
Reviewed June 19, 2019

We booked whistler rides as looking on their website there didn't appear to be much difference between them and Epic rides, but boy were we wrong. The bus that collected us felt like an old small school bus that was no longer in service. There...More

Date of experience: April 2019
Thank Mrs_Holland87
Reviewed June 17, 2019

They are absolutely the worst company ever. The customer service representative is horrendous and blames the customer!!! They make you feel like somehow you should have foreseen the bus not showing up!!!! Will never book or recommend them to anyone and will go out of...More

Date of experience: June 2019
Thank Krista W
Reviewed May 31, 2019

Scoundrels: I took this thing (it's not a real bus) to Whistler, paid the back in advance and when I boarded it to return, they charged the ticket again, claiming that my return ticket was early. As I refused to pay again, they expelled me...More

Date of experience: December 2018
Thank Paulo A
Reviewed April 17, 2019

We booked a private shuttle to Whistler and the return trip the following weekend, so we had one week in Whistler. After being on their website I saw they had a 15 seater bus, we had 9 people going and 7 returning so thought a...More

Date of experience: March 2019
Thank NettMen19
Reviewed April 1, 2019

This is by far the most unprofessional company I've dealt with. We requested two large buses for approximately 100 people, and insisted on 100, everything was confirmed and paid for. Last minute changes were made the day of the booking without customer notice! Buses arrived...More

Date of experience: March 2019
Thank Melissa0910
Reviewed March 19, 2019

Cheap yes, but you can lose your money as they don't do refunds. We changed our departure time from Vancouver, the change was confirmed but when we turned up, there were no free seats for us. The driver was very unhelpful and non-caring. In the...More

Date of experience: March 2019
Thank delta2019
Reviewed March 10, 2019

Please be careful when booking. I thought this was Book Rider but sadly, it was Whistler Rides. Please don't make the same mistake as me, I missed my flight, had to book a hotel and another flight, $500 later-yes $500 mistake for using the worst...More

Date of experience: March 2019
1  Thank 112Kehau
Reviewed February 9, 2019

I googled epic rides, they brought up this, I didn't realize it was the wrong company. I tried to book on line thinking it was epic rides, put a return fare from Whistler to Vancouver and it showed 31.98 and tax. I put it in...More

Date of experience: February 2019
1  Thank Parkersspace
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