Time of year
Judy R wrote a review Feb 2020
Calgary59 contributions10 helpful votes
Lanes look well looked after, staff was courteous and helpful. The food on sight was amazing. Totally enjoy our visit.
Date of experience: February 2020
kels wrote a review Jan 2019
1 contribution4 helpful votes
My family and I went early Saturday morning, we were 3 lanes down from a league of teenagers and there parents...15 minutes into our game my 2 year old started to cry members of the league told my 2 year old son to shut the f*** up! As his parent yelled ya get your kid the f*** out of here. This is supposed to be a family friendly place, yet we got asked to leave and there was no consequence for the ignorant people. I guess it is who ever they make the most money from that counts not having good customer service.…
Date of experience: January 2019
John A wrote a review Aug 2018
2 contributions1 helpful vote
Extremely friendly staff, good food, great prices, place is very popular. Clean and organized, would absolutely recommend for parties and a good night out.
Date of experience: August 2018
1 Helpful vote
AlyssaM. T wrote a review Dec 2017
Red Deer, Canada63 contributions10 helpful votes
We went bowling yesterday with our family and our friends and their children. I didn't realize how costly bowling would be for a short afternoon, non the less we had fun bowling and enjoy it here for bowling but would just plan better and come on days with family discount promotions. But then after bowling of course the kids saw the "arcade" area and wanted to play games so we got them some tokens. Once we get in there we realize they can play 3-4 games out of like the 15 in there! It was horrible everything was out of order and such a waste of money! We were all very upset! Don't have the area open, or discount the tokens or pre warn before people spend money. Then there is a disgusting selection of prizes for kids to pick from with their tickets. You can't get anything for under 25 tickets, so if you have 24 tickets they are just garbage. The lady at the counter wouldn't even round up the numbers like other places do to make sure you get a prize. It was hugely disappointing!!!!! I will not waste our time and money in that area again, even chucke cheese, and tree house have items for 5 tickets and always round up so all your tickets can be used! Also the selection of items they had for under 100 tickets was so sad half of it was empty, then some tattoos, bouncy ball and a sucker. It was absolutely horrible. They need to put some serious effort into this area for family's to enjoy. …
Date of experience: December 2017
Response from Keera R, Special Event Coordinator at Heritage Lanes
Responded Feb 13, 2018
Thank you so much for your feedback! While you were here, our arcade games were owned through another company and we completely understand why you would be upset. I hope you will be pleased to hear that our arcade area is currently under renovations and we will be getting all new games that are owned by Heritage Lanes. It is looking like it will be done in March. We know this will greatly improve this area for our guests and we hope that you will check it out the next time that you come to bowl.
Jeri G wrote a review Dec 2017
366 contributions24 helpful votes
Want a fun night of bowling? Well this is your place for 5 pin! They have special nights and sometimes theme night so look out for those.
Date of experience: January 2017