West Edmonton Mall
West Edmonton Mall
4
10:00 AM - 9:00 PM
Monday
10:00 AM - 9:00 PM
Tuesday
10:00 AM - 9:00 PM
Wednesday
10:00 AM - 9:00 PM
Thursday
10:00 AM - 9:00 PM
Friday
10:00 AM - 9:00 PM
Saturday
10:00 AM - 9:00 PM
Sunday
11:00 AM - 6:00 PM
About
The world's largest shopping and entertainment complex, with a roller coaster, tropical rainforest and an indoor bungee jump, in addition to the over 800 stores and 20 restaurants.
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The area
Address
Neighborhood: Summerlea
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Best nearby
Restaurants
447 within 3 miles
Attractions
177 within 6 miles
See what travelers are saying
- BKAndersMeridian, Idaho372 contributionsSuper Mall!It's no wonder that the WEM is rated the top attraction in town! What a marvelous place to visit! My wife and I were in Edmonton for a day and wished we could have spent more time in the city and in the mall. So many things to see and experience there under one roof! From the waterpark to the amusement park to the pirate ship to the sea lion exhibit to the food courts to the shops, we loved it all.Thank you for taking the time to share your visit with us BKAnders, We couldn't hope for a nicer review! Our staff, tenants and even our guests help to make WEM a vibrant community. One that is safe and enjoyable and offers retail and entertainment experiences for every taste. And we agree with you. It is an amazing place to visit! We hope you are able to come see us again. Please stop by Guest Services to say hello!Written October 20, 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited October 2023Traveled as a coupleWritten October 17, 2023
- mderuyter85Chilliwack, Canada21 contributionsClean, Warn and Lots to do!Such a great place to explore! We spent nearly a week exploring the mall and we all really enjoyed all of the amenities. We got the 7 Day Family Multi-Play Pass and we would really recommend that if youre planning to explore everything that the mall has to offer. Really worth it when you take the time and go to the Waterpark, Galaxy Land, Mini-Golf, Sea Life Adventures, Mirror Maze and the Ice Skating. The mall is very clean and shows better than its age.Hello mderuyter85, We are proud when we hear such positive feedback! Thank you for taking the time to write your review. West Edmonton Mall a vibrant community. One that offers retail and entertainment experiences for every taste! Our Multi-Play Pass is a great way to enjoy all of our attractions! They range from 2-day unlimited passes to 7-day, 3-month and 1-year memberships. Glad to hear you were able to take advantage of the week pass. We look forward to your next visit! Please visit Guest Services when you do, we love to hear reviews in person as well!Written January 5, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited December 2023Traveled with familyWritten January 4, 2024
- DanielandJocelynStony Point, New York129 contributionsIn the End, It's Just a MallIt has many/most of the same stores and fast-food joints as major malls around the world. The amusement park, water park and ice rink are a bit awesome to see, but it's not so novel as it once was. American Dream (New Jersey) has a water park, Mall of America (Minnesota) has an amusement park. Even Mall of Asia (Manila) has a hockey rink. It was a nice place to kill time before our midnight flight home, but not somewhere we would go otherwise.Hello DanielandJocelyn, Thank you for your review. We hope that you are able to come back and visit soon. When you do, we would encourage you to visit Guest Services. Our representatives love the opportunity to help our guests find just the right stores and activities for everyone's tastes. There is always something new and there may be some hidden gems that you missed on this trip. We’d love you to see them on your next visit! Our social media team is just a click away for help as well! Thank you again for choosing to spend holiday time with us!Written July 31, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited June 2024Traveled with familyWritten July 25, 2024
- Anne BPortland, Oregon85 contributionsHow can a trip to the "mall" be so much fun !I have been coming here nearly every time we are in Edmonton. It is really an experience... all indoors, wave pool, amusement park, a seal show, and a hugh pirate ship ! plus so many stores of all kinds and a casino. Parking was easy and what is fun is that behind every corner is something really great.... we even rode the floating swans !Hi annebT5847VZ, Your review made our day! We agree with you, West Edmonton Mall is so fun! We are proud to offer a wide variety of exciting Attractions and retail stores for every taste. I am glad that you had time to paddle around our Deep Sea Adventure Lake on Birds of Paradise. What a unique experience indoors. I am sure that you will find something new the next time you stop by! Looking forward to your next review.Written August 26, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited August 2024Traveled with familyWritten August 20, 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
4.0
4,275 reviews
Excellent
1,984
Very good
1,539
Average
584
Poor
108
Terrible
60
DerRail
Des Plaines, IL35 contributions
Jan 2020
Where else can you get an indoor water park, ice skating, an aquarium, and store browsing? It makes for a very nice several days inside in winter. The dining options in the food courts are quite good as well. Hanging out with the locals in the in mall pubs to watch an Oilers NHL game is the topping on the cake
Written February 4, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Safi and Fariaa Adventures
Ottawa, Canada763 contributions
Mar 2021
Shopping, dining, activities, tourist attraction, this mall has it all.
Even during the pandemic, the parking lot and mall seem busy. However, you still feel safe as they are maintaining social distancing, cleanliness, signs and closures to promote social distancing. They are doing a great job to keep customers safe.
A few of the activities/attractions are closed due to the pandemic. However, there is still pleanty to keep you busy for hours. This is a great place to take pictures as well.
Even during the pandemic, the parking lot and mall seem busy. However, you still feel safe as they are maintaining social distancing, cleanliness, signs and closures to promote social distancing. They are doing a great job to keep customers safe.
A few of the activities/attractions are closed due to the pandemic. However, there is still pleanty to keep you busy for hours. This is a great place to take pictures as well.
Written April 2, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello SafiFariaa,
We appreciate you taking the time to submit your review.
Our whole team, from our maintenance departments to our front-line staff, are all working very hard with Alberta Health Services to promote and maintain a safe environment for everyone. Thank you for noticing their hard work!
Currently we do have several attractions open for private bookings for same household members. You can check for availability and more details on our website.
And you are right, we do have lovely areas for photos to remember your visit. We hope you found our WEM Photo Shoppe inside Entrance #8 which is updated seasonally by our talented artists. If not, be sure to check it out on your next visit!
Written April 3, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bonnie A
Edmonton, Canada21 contributions
Feb 2020 • Family
West Edmonton Mall has a large variety of stores. Two food courts and restaurants to help the hungry shopper. You can go go ice skating, watch a movie, go to Galaxy land for rides, the Rec room has bowling alleys and arcade games and if you need to cool down and have a swim the Waterpark is right there.
Written February 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Doug L
Victoria45 contributions
Jul 2021 • Family
The actual mall experience is pretty good but I do find the web site really lacking for interactive navigation of the available experiences and store. The inside kiosks are much better, a saving grace. Overall w enjoyed pending the day there. We skipped the pool as the morning Sunday lineup was crazy with very poor flow or line up instructions. The Galaxyland lineup was really bad as far as moving quickly. There were two staff and I felt disappointed - like no one cares or has the requisite capabilities to apply resources. As a visitor to Alberta I expected more organization. Mall was clean and most guests patient. Food court selection wasn’t bad, guest service staff were wonderful and parking adequate for such a busy place.
Written July 18, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Doug L,
Thank you for sharing your experience with us.
We are delighted to hear that you found our directional kiosks to be helpful. They are a unique design and quite an efficient way to navigate around.
I will be pleased to share with our Guest Services team that you were happy with their service. Guest Services representatives are always available to provide information on products and services, and even attraction sales in some cases.
This may be helpful information for a future visit if you were unaware of this option.
Many people are excited to be out. Some for the first time in many months. On occasion, this can cause a bit of a lineup, which we try our best to mitigate, but should you find yourself in that situation, drop by Guest Services and we will do our best to assist.
Please stop by to say hello the next time you are visiting!
Written July 23, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
OnAnotherJourney
Canada323 contributions
May 2022 • Friends
This behemoth is known for its activities aside from shopping but we didn’t really participate in any, other than to briefly watch the figure skaters practicing. Stores are the usual mall offerings with some higher end stores (LV, Tiffany, Kate Spade, etc.). Visiting from a small town we felt it was sensory overload after awhile.
Written June 7, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello OnAnotherJourney,
We appreciate it when we hear about our guest's experiences whether they be from far away countries or small towns such as your family. Thank you for that.
We strive to provide a positive and unique shopping experience for each and every guest. From our newest attractions, to new tenants , we do offer something for everyone.
Feel free to contact us at any time to see what interesting things have come along since your last visit. We hope to see you again soon!
Written June 7, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
crazycanuckEMS
Alberta244 contributions
Aug 2020 • Solo
I thought I’d put in a new review that focuses on the mall since covid-19. I live near it and did not want to go anywhere near except I desperately had to go to the Apple store for a repair.
I was actually impressed with how they are navigating the pandemic. Parking - much better (I drive a truck) since the mall is less busy. At the more busy mall entrances they have people offering hand sanitizer. Otherwise there are stations placed strategically throughout.
There are many signs and directional arrows on the floor to keep the foot traffic one way only. At the food court every second table is blocked off. Some stores (such as apple) are screening people including temperature checks.
My only complaints - the mall still seemed in some spots to have way too many people. Some stores like Lululemon had big lineups outside and it didn’t look like 6’ social distancing was being adhered to. Also in the food court, the tables closest to the food kiosks should have been blocked. I actually moved because I felt like people were getting too close without even realizing it.
And of course, if you are mobility challenged or elderly you might want to think twice before heading to the mall. All of the random areas to sit and benches etc are blocked off. So the only place to take a break is the food court. My elderly mother stayed in the food court while I went across the mall to the apple store.
Overall though I felt reasonably safe in WEM at this time of pandemic.
I was actually impressed with how they are navigating the pandemic. Parking - much better (I drive a truck) since the mall is less busy. At the more busy mall entrances they have people offering hand sanitizer. Otherwise there are stations placed strategically throughout.
There are many signs and directional arrows on the floor to keep the foot traffic one way only. At the food court every second table is blocked off. Some stores (such as apple) are screening people including temperature checks.
My only complaints - the mall still seemed in some spots to have way too many people. Some stores like Lululemon had big lineups outside and it didn’t look like 6’ social distancing was being adhered to. Also in the food court, the tables closest to the food kiosks should have been blocked. I actually moved because I felt like people were getting too close without even realizing it.
And of course, if you are mobility challenged or elderly you might want to think twice before heading to the mall. All of the random areas to sit and benches etc are blocked off. So the only place to take a break is the food court. My elderly mother stayed in the food court while I went across the mall to the apple store.
Overall though I felt reasonably safe in WEM at this time of pandemic.
Written August 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you crazycanuckEMS,
We are working very hard with Alberta Health Services, The City of Edmonton and the Government of Alberta to keep our guests, staff, and tenants safe. We are happy to hear that your overall experience was a positive one and we appreciate the feedback on how we can do better!
For more information on our re-opening strategies please visit:
https://www.wem.ca/media/359057/wem-2020-reopening-blueprint-new_v4.pdf
We do have a suggestion for your next visit with your mom, or any of our guests with mobility issues.
At no charge other than a refundable credit card deposit, we offer both walkers and wheelchairs at our Guest Services locations. Both options have a seat that can be used whenever the need arises.
We also do have scooters available for a fee. Should this not be an option for your mom. She is welcome to come have a seat at Guest Services. We will bring out a chair for her to rest.
Please feel free to call Guest Services for any assistance that you require at 780-444-5321 during Mall shopping hours.
Written August 10, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hannah Lehoia
1 contribution
Jan 2022 • Family
Guest services is extremely unprofessional. They do not respond to their emails, and a refund that was promised to me has yet to be issued even after numerous phone calls and emails. 0/10 I do not recommend. Save yourself the time and money, shop elsewhere.
Written March 4, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Hurricaneinajar,
We certainly strive to process calls and emails in a timely manner. Our apologies if there was a delay in your case.
Please contact our Guest Services Manager directly at 780-444-5291 to complete any refunds that is to be processed. She will be sure to handle your concerns promptly.
Written March 4, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mohammad G
1 contribution
Jul 2021
I just love the mall...a variety of stores and entertainment places. One thing I'd to see someday is a multi-faith prayer room where people can pray whenever they want to. For a Muslim, having such a place there would be very convenient. Honestly, I love to spend my whole day there, but given the lack of such a space, I feel obliged to leave early or not go at all.
Written December 27, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
mderuyter85
Chilliwack, Canada21 contributions
Dec 2023 • Family
Such a great place to explore! We spent nearly a week exploring the mall and we all really enjoyed all of the amenities. We got the 7 Day Family Multi-Play Pass and we would really recommend that if youre planning to explore everything that the mall has to offer. Really worth it when you take the time and go to the Waterpark, Galaxy Land, Mini-Golf, Sea Life Adventures, Mirror Maze and the Ice Skating. The mall is very clean and shows better than its age.
Written January 4, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello mderuyter85,
We are proud when we hear such positive feedback! Thank you for taking the time to write your review.
West Edmonton Mall a vibrant community. One that offers retail and entertainment experiences for every taste!
Our Multi-Play Pass is a great way to enjoy all of our attractions! They range from 2-day unlimited passes to 7-day, 3-month and 1-year memberships. Glad to hear you were able to take advantage of the week pass.
We look forward to your next visit!
Please visit Guest Services when you do, we love to hear reviews in person as well!
Written January 5, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Deborahjune
Toronto, Canada735 contributions
Sep 2021
We had to stop in as we've been hearing about it since the day it was built! This was our first visit to Edmonton so we felt a visit to the Mall was a must! We are so happy that we visited and loved it. We can't believe the size of it. There is everything from a dollar store to Tiffany's. The sheer size and what is included in this indoor mall will blow you away. A full size amusement park complete with roller coasters, the biggest water park with wave pool, a huge skating rink (where we watched professional skaters being trained!), a hotel, a dinner theatre, a casino, a bowling alley, full size pirate ship with live seals in the lake and mini putt, and a go cart track. Over 100 restaurants too! Really a fun destination and worth going. If you're not a shopper you'll still enjoy it. We went on a cold day and got our steps in! Well maintained and not dated looking in our opinion.
Written November 15, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Deborahjune,
We couldn’t have written a better description of what we offer! Thank you for sharing that with us.
There really is something for everyone. All ages and all budgets. And yes, you are right, we are large, which allows us to offer many retail and entertainment options (and get your steps in!)
We are sure that you will find something new and fun on your next visit here.
When you do, please stop by at Guest Services to say hello!
Written November 15, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We’re planning a trip in April 2025 but just read that WEM is closing in the new year? Is this true?
Written August 31, 2024
What does it mean by " RIDES WILL BE DOUBLE OPERATING ON WEEKDAY VALUE DAYS" in regard to the waterpark and galaxy land rides?
Written April 17, 2023
Amber B
Steinbach, Canada
Im currently planning a trip to west Edmonton mall, I'm pre purchasing passes for the water park and galaxy land but while purchasing them it does not give me dates to pick from, can I use these passes whenever? How do they know when I will be using these passes? I want to buy them now for our trip in July
Written April 3, 2022
Hello Amber,
Tickets can be bought for specific dates one month prior to your date of visit on the website. Feel free to call Guest Services at 780-444-5321 for more information.
Written May 3, 2022
What time does the Mall doors open for walkers on Christmas Eve
Written December 24, 2021
11 to 6 pm just go to Edmonton site to check possible for change.
Written December 30, 2021
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*Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.
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