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Willow Stream Spa at The Fairmont Banff Springs

Open Now: 6:00 AM - 10:00 PM
Open today: 6:00 AM - 10:00 PM
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Review Highlights
A must!

Went to the spa after 3 days of strenuous hiking. What a blessing! The place was perfect to relax... read more

Reviewed July 2, 2018
Csooza
via mobile
Totally luxe spa treatment

This spa is absolutely lovely. I had the 90 minute “Blue” massage which starts with a body... read more

Reviewed June 10, 2018
lorifromtheatl
,
Atlanta, Georgia
via mobile
Read all 257 reviews
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Certificate of Excellence
Traveler Overview
  • Excellent75%
  • Very good14%
  • Average5%
  • Poor3%
  • Terrible3%
Travelers talk about
“mineral pool”(39 reviews)
“steam room”(23 reviews)
“spa experience”(19 reviews)
About
Spa Facility 38, 000 square foot spa includes: •3 waterfall treatments whirlpools •Indoor European mineral pool •Outdoor whirlpool •Spa attire (robe & slippers) •Spa amenities •Men's/Ladies whirlpool •Men's/Ladies sauna •Men's/Ladies steam room •Spa...more
Open Now
Hours Today: 6:00 AM - 10:00 PM
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Contact
405 Spray Avenue, Banff, Banff National Park, Alberta T1L 1J4, Canada
Website
+1 403-762-1772
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Reviews (257)
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1 - 10 of 252 reviews
Reviewed 3 weeks ago

I had a hot stone massage after a couple of days of hiking, which was perfect. That said, the facility needs to be updated, it was small, and it was way too hot in the entire facility. The temperature was so uncomfortable that I felt...More

Thank live4wknds
Reviewed July 2, 2018 via mobile

Went to the spa after 3 days of strenuous hiking. What a blessing! The place was perfect to relax and restore our energy. Staff was wonderful, common areas are kept clean and all different water temperatures just make it perfect to accommodate everybody preferences and...More

1  Thank Csooza
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded July 3, 2018

Dear Csooza, Thank you so much for your review. We honestly could not agree more - there is nothing more soothing after a day, or even more so, after 3 days of hiking (!), than a visit to our spa. It is simply a must....More

Reviewed June 10, 2018 via mobile

This spa is absolutely lovely. I had the 90 minute “Blue” massage which starts with a body exfoliation! Having never tried a body exfoliation before I was a little unsure, but am I a believer now?! Mandy, my therapist, didn’t miss a beat! I needed...More

2  Thank lorifromtheatl
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded July 3, 2018

Dear "lorifromtheatl", Thank you so much for this wonderful review. Majestic Blue is one of our favorite treatments, so we are extremely happy to hear that you had a chance to experience it first hand! It is also our signature treatment, that one can only...More

Reviewed May 30, 2018

My GF and I go to Willow Stream annually to celebrate our birthdays in May. The spa is always fantastic and we thoroughly enjoy a day full of pampering. This year, we decided to hang out for the day, with no treatment (which are always...More

1  Thank Shellie E
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded July 3, 2018

Dear Shellie E, Thank you so much for sharing your feedback with us and for being such a great fan of our spa. It is a true privilege to be part of your birthday celebration every year! Lovely to hear that not only our facilities...More

Reviewed May 29, 2018

We walked over to Banff Springs and decided to book treatments for a spa day for the next day. It was very relaxing in the mineral pools, we were not able to get a couples massage but they were able to coordinate them so that...More

Thank Chris F
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded May 30, 2018

Dear Chris, Thank you so much for sharing your experience with us. We are delighted to hear that you decided to make an unexpected visit to Willow Stream Spa and enjoyed it so much! We do suggest booking treatments in advance as the spa is...More

Reviewed May 13, 2018

The spa facilities are nice but we found that we were nickel and dimed for every little thing. We ordered a cheeseboard in the lounge and were charged a delivery fee and mandatory gratuity which brought the price from $26 to $44 dollars. This is...More

1  Thank Dany K
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded May 21, 2018

Dear Dany K, Thank you for taking the time to review your recent visit to the spa. We are really sorry to hear that you did not find "value for money" in our spa access service. We will certainly discuss your concern with the leadership...More

Reviewed May 12, 2018 via mobile

I know when you stay at an iconic hotel like the Banff Springs Hotel you're not necessarily looking for good value when you book a spa treatment. I booked a Classic Pedicure and the total, including mandatory gratuity and tax was $105 for a 45...More

2  Thank Winderbelle
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded May 21, 2018

Dear Winderbelle, Thank you very much for your recent visit at the Willow Stream Spa at the Fairmont Banff Springs. We appreciate the time you took to provide us with your review. We are sincerely sorry to read about the value perceived from your pedicure,...More

Reviewed April 22, 2018 via mobile

Good experience overall other than the fact that they double charged my visa. Any time someone charges you twice should be put on notice no matter how good the experience was. Hope this catches your attention Fairmont.More

3  Thank Mike P
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded May 21, 2018

Dear Mike P, Thank you for your review. We are very happy to hear that your overall experience was good. We are very sorry to hear that your Visa card was accidently charged twice without no one noticing it and notifying you about it. We...More

Reviewed April 6, 2018

Nice way to end a day in Banff. Relaxing spas and great views from the window or outside the balcony. The hotel itself was great as well. After the spa I roamed about the place which was interesting and beautiful. The cocktail bar seemed real...More

1  Thank kim19921222
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded April 6, 2018

Dear kim19921222, Thank you for taking the time to review your recent visit to the Willow Stream Spa. We are very pleased to read that you found the spa very enjoyable and relaxing after a day of hiking. We certainly hope it was not your...More

Reviewed March 24, 2018

Perfect spa morning. Myself and two girlfriends spent a couple hours prior to our treatments enjoying the facilities, the indoor mineral pools are very bright with their windows looking out towards the epic mountain view, equally breath taking views await you in the outdoor pool....More

Thank KatieH2604
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded April 6, 2018

Dear Katie H, Thank you so much for sharing with us your thoughts regarding your visit to the Willow Stream Spa. We are very happy to learn that you had such a wonderful experience, enjoyed the massages, facility and the stunning views surrounding the spa....More

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Questions & Answers
Ask a question
julieday12
May 3, 2018|
AnswerShow all 2 answers
Response from BanffWillowStreamSpa | Property representative |
Dear julieday12, Please visit our Fairmont website where you can find all the information under Willow Stream Spa. Happy shopping! Willow Stream Spa Management
1
Vote
Sara C
April 20, 2018|
AnswerShow all 3 answers
Response from BanffWillowStreamSpa | Property representative |
Thank you for your question Sara C, We have verity of day passes depending if you are or not staying at the hotel. Please keep in mind that spa access is only guaranteed to guests with services and hotel guests and is... More
0
Votes
Kate P
August 29, 2017|
AnswerShow all 2 answers
Response from BanffWillowStreamSpa | Property representative |
First of all congratulations on happy news and thank you for your question. All our team members are trained in prenatal massage and will be happy to provide you with the service. Please however keep in mind that not all our... More
0
Votes