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Willow Stream Spa at The Fairmont Banff Springs

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Address: 405 Spray Avenue, Banff, Banff National Park, Alberta, Canada
Phone Number: 403-762-2211
Website

TripAdvisor Reviewer Highlights

Read all 199 reviews
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  • 153
    Excellent
  • 24
    Very good
  • 7
    Average
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    Poor
  • 6
    Terrible
Amazing place! Highly recommend Carmin

We were day guests to the spa and even though it was expensive it was worth every penny. My friend and I had the most amazing day chilling in this beautiful location. I had a full... read more

5 of 5 starsReviewed 3 days ago
Rosie H
,
Truro
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199 Reviews from our TripAdvisor Community

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Showing 196: English reviews
Truro
Level Contributor
49 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We were day guests to the spa and even though it was expensive it was worth every penny. My friend and I had the most amazing day chilling in this beautiful location. I had a full body deep tissue massage which was the best I have ever had - highly recommend my therapist who was Carmin!!

Helpful?
Thank Rosie H
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear Rosie H, Thank you for taking the time to share with us your lovely experience. We are thrilled to hear that you enjoyed your visit to the Spa and found the deep tissue massage provided by Carmin so wonderful. At the Willow Stream Spa we pride ourselves in providing unforgettable services for all our guests and we are always... More 

Level Contributor
7 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Plan to spend the day here, I booked a 60 minute massage which was excellent and ended up relaxing here for 5 hours. Highly recommend!

Helpful?
Thank Ashley E
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear Ashley E, Thank you very much for taking the time to write this lovely review! We are very happy to learn that you enjoyed our facilities and your treatment. High quality services are certainly something we pride ourselves in and we always love to hear that our guests think alike. We do also agree that spending a few hours... More 

Calgary, Canada
Level Contributor
4 reviews
3 attraction reviews
5 of 5 stars Reviewed 2 weeks ago

This is the go-to place for my husband and I when we need a relaxing escape from the city! It's become our yearly tradition to come here for Valentine's and birthdays. You can easily spend a full day here taking advantage of the various facilities so make sure to not cut yourself short. We tend to book our spa day... More 

Helpful?
Thank murchieYYC
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear YYCrunner, Thank you very much for taking the time to write this amazing, detailed and personal review! We are delighted to hear that you come back to Willow Stream Spa to celebrate all the special occasions you have mentioned. It is a true privilege for us to be part of this great tradition! We also very much appreciate the... More 

Winnipeg, Canada
Level Contributor
10 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Salt water pool, excellent, laid-back but efficient staff, excellent services. Expensive but includes parking at the hotel and the service fee includes the use of the Spa for the day. Top it off with a stop at the Rundle Lounge for some exceptional bar food - surrounded by the beautiful Rockies......what more can you ask"

Helpful?
Thank mae23
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear Mae23, Thank you very much for taking the time to write this great review! We are very happy to learn that you enjoyed our facilities and excellent service we are proud to provide to all our clients at the Willow Stream Spa. We are also delighted to hear that you had a chance to experience the beautiful views and... More 

winnipeg
Level Contributor
28 reviews
common_n_attraction_reviews_1bd8 31 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Earlier this year my husband purchased a $250 gift card for me to use heremfrom Wayspa, who was a vendor for Willow Stream gift cards. Apparently Willow Stream later ended their relationship with Wayspa (in April) and now the spa sells gift cards through a different vendor. So when I booked an appointment and wanted to use my giftcard card,... More 

Helpful?
2 Thank costaricanvoyageur
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear costaricanvoyageur, We would like to thank you for bringing this to our attention and for the honest feedback. We take all comments very seriously and would like to extend our sincerest apologies for any inconveniences that occurred. We are however glad that we were able to get in contact with you to follow-up on your experience. Although The Willow... More 

Red Deer, Canada
Level Contributor
25 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 5 weeks ago

There was a convention there that we were a part of. The men did there thing and the wives got to spend the day at the spa. It is a large spa, with all different types of services. I had a rose body wrap. Amazing, minus the cold bath water I got into to remove the scrub. Kinda hard to... More 

Helpful?
Thank Erinbakken
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear Erinbakken, Thank you so much for your review. We are very pleased to hear that your visit to Willow Stream Spa was such memorable experience. We will be sure to pass along your great feedback to our team members, including spa attendants who all work diligently to keep the spa in tip top shape for our guests' enjoyment. We... More 

Sydney, Australia
Level Contributor
116 reviews
49 attraction reviews
common_n_attraction_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed August 7, 2016

We were lucky enough to have a pass to spend time at Willow Spa with our Scenic Tour- wow we weren't disappointed the pools are amazing-we then went outside and we sat in the 38deg spa and looked at the view breathtaking - we then also decided to book a massage as well (very expensive ) The girls were good-... More 

Helpful?
Thank TheLaskers
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear "TheLaskers" Thank you for taking the time to share your experience regarding your recent visit to our Spa and for allowing us the opportunity to respond. We are very pleased to hear we wowed you with the beautiful views, amazing pools and great massage service. Our spa Team work really hard to ensure that the guests coming from all... More 

Cardston, Alberta, Canada
Level Contributor
16 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed August 3, 2016 via mobile

So wonderful and relaxing. This is the pace to go for massage, manicures, hit mineral springs. The staff could not be more pleasant and helpful.

Helpful?
1 Thank queenbean51
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear "queenbean51", Thank you very much for taking the time to write this very nice review! We are extremely happy to learn that you enjoyed our facilities and found here your energy and balance. The excellent service is certainly what we take a lot of pride in and we are delighted to hear that you had an opportunity to experience... More 

Level Contributor
14 reviews
8 attraction reviews
5 of 5 stars Reviewed July 20, 2016 via mobile

Great massage with lots of extras. The spa has a mineral pool, hot tubs, eucalyptus room, saunas, and steam rooms. All these are included on the day you book your service. Staff is very knowledgeable.

Helpful?
Thank Taren D
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear Taren D, First of all we would like to thank you for taking the time to share your experience. We are very pleased to learn that your service was great and that you found our staff knowledgeable. Our massage is indeed so much more then just a treatment performed by a highly qualified therapist - it is a full... More 

Edmonton, Canada
Level Contributor
4 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 13, 2016

The highlight of my trip to Banff was a massage by Ryan at Willow Stream Spa. The overall experience at this spa includes the mineral pool, sauna, hot tub, and much more and it is pure indulgence. And although it's a little over my budget, it is worth every single cent. Worth it times 100!

Helpful?
Thank karenjhardy67
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear "karenjhardy67", Thank you so much for your time and this really lovely review. We will pass this great feedback onto Ryan who will surely be thrilled to hear that he left such a memorable impression on his guest. We pride ourselves in providing unforgettable and relaxing services for all our guests and we are always excited to hear our... More 

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