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Willow Stream Spa at The Fairmont Banff Springs

Certificate of Excellence
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Address: 405 Spray Avenue, Banff, Banff National Park, Alberta T1L 1J4, Canada
Phone Number:
+1 403-762-1772
Website
Today
6:00 am - 10:00 pm
Open now
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Hours:
Sun - Sat 6:00 am - 10:00 pm
Description:

Spa Facility

38, 000 square foot spa includes:

•3 waterfall treatments...

Spa Facility

38, 000 square foot spa includes:

•3 waterfall treatments whirlpools

•Indoor European mineral pool

•Outdoor whirlpool

•Spa attire (robe & slippers)

•Spa amenities

•Men's/Ladies whirlpool

•Men's/Ladies sauna

•Men's/Ladies steam room

•Spa terraces

•Men's/Ladies Spa locker areas

•Men's/Ladies Lounges

•Co-ed Fireplace Resting lounge

Treatment Facility

23 Treatment rooms including:

•16- Massage/Body Experience rooms

•1-Multi Purpose Room

•4-Facial Treatment rooms

•1-Deluxe Suite

•Full Salon including:

•4-Manicure stations

•4-Pedicure stations

•2-Hair Styling Stations

read more

TripAdvisor Reviewer Highlights

Read all 225 reviews
Visitor rating
  • 169
    Excellent
  • 30
    Very good
  • 8
    Average
  • 8
    Poor
  • 7
    Terrible
First ever day spa, wow!

Being a bloke I had never been to a day spa before. Got two massages included with our stay at the hotel. The place is spectacular. Massages were very relaxing and worked wonders... read more

5 of 5 bubblesReviewed yesterday
Chris B
,
Perth
via mobile
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225 Reviews from our TripAdvisor Community

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Showing 222: English reviews
Perth
Level Contributor
90 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed yesterday NEW via mobile

Being a bloke I had never been to a day spa before. Got two massages included with our stay at the hotel. The place is spectacular. Massages were very relaxing and worked wonders. The pools they have are amazing, including a hot pool outside. There's something about sitting in a hot pool while it's snowing that is just incredible.

Helpful?
Thank Chris B
Royal Wootton Bassett, United Kingdom
Level Contributor
135 reviews
18 attraction reviews
common_n_attraction_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago

Although access to the spa is expensive on a one-off basis, if you stay at the hotel and book a four-day spa package the price is very reasonable. In fact it is only a bit more than the normal daily rate. You do not need to use the four-day package on four consecutive days but can spread them over your... More 

Helpful?
Thank Judi F
Halifax Region, Canada
Level Contributor
13 reviews
common_n_attraction_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

My husband and I were able to enjoy the bath salt pools for a short period of time as a complimentary visit from the hotel management. It was amazing. Pampering from the minute we stepped into the spa. We were shown to locker's and were able to store our items and change into our bathing suits and bath robes. The... More 

Helpful?
Thank M G
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear M G, Thank you kindly for sharing with us your thoughts regarding your spa experience. We are absolutely delighted to hear that you did not miss out on the opportunity to enjoy the spa pools and various complimentary spa amenities while in Banff. It is certainly on "must experience list" of many visitors to Bow Valley. At the Willow... More 

Ottawa, Canada
Level Contributor
8 reviews
2 of 5 bubbles Reviewed 2 weeks ago

To be honest, we were pretty disappointed with this spa. The staff is excellent and the massages were great but we found it severely lacking amenities. There are no co-ed facilities aside from a mineral pool, 3 waterfalls and an outdoor hot tub. The views are of the mountain are great, but that can't alone justify the exorbitant price tag.... More 

Helpful?
Thank Sylvia K
Calgary, Canada
1 review
5 of 5 bubbles Reviewed 3 weeks ago

I have visited some of the top spas in different countries around the world but this spa is simply the best of the best... The Willow Stream Spa at The Fairmont, Banff is certainly in a class of its own. We were warmly greeted at the reception desk by Delaney who was very courteous, friendly and professional as she explained... More 

Helpful?
Thank mshawa2009
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear mshawa2009, Thank you kindly for this amazing and detailed review. We are absolutely thrilled to hear that, after visiting so many spas around the world, you decided to call Willow Stream Spa "simply the best of the best..."This is certainly something we aspire to be and we work really hard to make sure it shows that we are making... More 

Adelaide
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 4 weeks ago via mobile

Highly recommend especially in the winter time. They have a beautiful tea room where you can sit and relax after and before your massage. The room offered magnificent views of the Rocky Mountains, tea, coffee and snacks. The pools and hot tub were beautiful (especially the outdoor one) and very clean. Massage was alright. If I were to go again... More 

Helpful?
1 Thank Amp101
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear Amp101, Thank you for sharing your experience with us. We are very pleased to hear that you enjoyed your visit to Willow Stream Spa. Visiting our spa is certainly a "must do" activity in the winter. Nothing helps better to recover after a day of skiing or snowshoeing than our ritual including soak in the mineral pool, that is... More 

Rochester Hills, Michigan
Level Contributor
13 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago

This spa experience was one of the best I have experienced at any hotel. Friendly staff, very accommodating and the facility was extremely clean. We had a booking miscommunication and by the time our massages were over, the manager had put together a small gift for us, including a nice bottle of chardonnay that was sent to our room to... More 

Helpful?
Thank BrettJRogers
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear BrettJRogers, Thank you very much for taking the time to write your review. We are thrilled to hear that you found the Willow Stream Spa at the Fairmont Banff Springs one of the best hotel spas you have visited. We will make sure the whole team is recognized for their hard work and assuring that the facilities were extremely... More 

St. Catharines, Canada
Level Contributor
8 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago

I had visited the Fairmont Banff Springs Hotel as a visitor, not as a guest, and was treated accordingly. I was advised by colleagues that the spa at this hotel should be visited. Given the reception at the Hotel, I had reservations in approaching the Spa - I was very, very wrong. I was greeted by Dani who was courteous,... More 

Helpful?
Thank Brock1812
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear Brock 1812, Thank you for sharing your recent spa experience with us. We are really happy to hear that you had such a lovely and relaxing time while visiting our facilities. Our spa is opened to all visitors and as long as we have availability and space to accommodate additional guests, regardless of weather they are staying at the... More 

Hamilton, Ontario, Canada
Level Contributor
43 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago

From the moment I arrived and was welcomed by Cassandra I knew that my experience here was going to unforgettable. The reception area is beautiful and evinces the tranquility that awaits. I must say that I appreciate the fact that when I booked my appointments with Emilèe over the phone, she was very helpful. She immediately emailed a confirmation to... More 

Helpful?
Thank Carrie M
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear Carrie M, What a great pleasure it is to read your beautiful review. We could not thank you enough for sharing your thoughts with us and all the readers. We do appreciate the time you put into recording all the details so scrupulously and we will make sure we will recognize all the individuals mentioned in your review but... More 

Level Contributor
10 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed January 19, 2017 via mobile

The views are incredible from the co-ed lounge & the ladies lounge. The facilities are wonderful and the mineral pools are the best way to relax after a 90 minute massage! Nicole was my massage therapist - super calm, super soothing demeanor, intuitive. I've had massages here before but it is truly evident this woman loves her job & sincerely... More 

Helpful?
Thank RainCityFoodie
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear "RainCityFoodie", Thank you so much for your very kind review. It is a true pleasure to read your comments regarding your recent visit. We are very proud to have therapists like Nicole working for us at the Willow Stream Spa and making sure that their passion is reflected in quality of treatments and interactions with our guests. We can... More 

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Questions & Answers

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