We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

Willow Stream Spa at The Fairmont Banff Springs

Certificate of Excellence
Sponsored by:
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Sponsored by:
Get directions
Address: 405 Spray Avenue, Banff, Banff National Park, Alberta, Canada
Phone Number: 403-762-2211
Website

TripAdvisor Reviewer Highlights

Read all 195 reviews
Visitor rating
  • 149
    Excellent
  • 24
    Very good
  • 7
    Average
  • 6
    Poor
  • 6
    Terrible
The most beautiful spa I have ever been to

There was a convention there that we were a part of. The men did there thing and the wives got to spend the day at the spa. It is a large spa, with all different types of... read more

5 of 5 starsReviewed 6 days ago
Erinbakken
,
Red Deer, Canada
Add Photo Write a Review

195 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
Showing 192: English reviews
winnipeg
Level Contributor
27 reviews
common_n_attraction_reviews_1bd8 29 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Earlier this year my husband purchased a $250 gift card for me to use heremfrom Wayspa, who was a vendor for Willow Stream gift cards. Apparently Willow Stream later ended their relationship with Wayspa (in April) and now the spa sells gift cards through a different vendor. So when I booked an appointment and wanted to use my giftcard card,... More 

Helpful?
Thank costaricanvoyageur
Red Deer, Canada
Level Contributor
24 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

There was a convention there that we were a part of. The men did there thing and the wives got to spend the day at the spa. It is a large spa, with all different types of services. I had a rose body wrap. Amazing, minus the cold bath water I got into to remove the scrub. Kinda hard to... More 

Helpful?
Thank Erinbakken
Sydney, Australia
Level Contributor
114 reviews
49 attraction reviews
common_n_attraction_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were lucky enough to have a pass to spend time at Willow Spa with our Scenic Tour- wow we weren't disappointed the pools are amazing-we then went outside and we sat in the 38deg spa and looked at the view breathtaking - we then also decided to book a massage as well (very expensive ) The girls were good-... More 

Helpful?
Thank TheLaskers
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear "TheLaskers" Thank you for taking the time to share your experience regarding your recent visit to our Spa and for allowing us the opportunity to respond. We are very pleased to hear we wowed you with the beautiful views, amazing pools and great massage service. Our spa Team work really hard to ensure that the guests coming from all... More 

Cardston, Alberta, Canada
Level Contributor
16 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

So wonderful and relaxing. This is the pace to go for massage, manicures, hit mineral springs. The staff could not be more pleasant and helpful.

Helpful?
1 Thank queenbean51
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear "queenbean51", Thank you very much for taking the time to write this very nice review! We are extremely happy to learn that you enjoyed our facilities and found here your energy and balance. The excellent service is certainly what we take a lot of pride in and we are delighted to hear that you had an opportunity to experience... More 

Level Contributor
11 reviews
6 attraction reviews
5 of 5 stars Reviewed July 20, 2016 via mobile

Great massage with lots of extras. The spa has a mineral pool, hot tubs, eucalyptus room, saunas, and steam rooms. All these are included on the day you book your service. Staff is very knowledgeable.

Helpful?
Thank Taren D
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear Taren D, First of all we would like to thank you for taking the time to share your experience. We are very pleased to learn that your service was great and that you found our staff knowledgeable. Our massage is indeed so much more then just a treatment performed by a highly qualified therapist - it is a full... More 

Edmonton, Canada
Level Contributor
4 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 13, 2016

The highlight of my trip to Banff was a massage by Ryan at Willow Stream Spa. The overall experience at this spa includes the mineral pool, sauna, hot tub, and much more and it is pure indulgence. And although it's a little over my budget, it is worth every single cent. Worth it times 100!

Helpful?
Thank karenjhardy67
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear "karenjhardy67", Thank you so much for your time and this really lovely review. We will pass this great feedback onto Ryan who will surely be thrilled to hear that he left such a memorable impression on his guest. We pride ourselves in providing unforgettable and relaxing services for all our guests and we are always excited to hear our... More 

Portland, Oregon
Level Contributor
52 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed July 7, 2016

I thought two hours before my treatment would be enough to enjoy the spa facilities. I was wrong! Time flew by at warp speed while I was getting all relaxed and ready for my treatment. I enjoyed alternating between the steam room, sauna, and eucalyptus room. I didn't even have time to get into the mineral pools or the waterfall!... More 

Helpful?
1 Thank PDXLadie
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear "PDXLadie" Thank you so much for your time and for leaving such a great review. It is really lovely to hear that you had such an amazing experience at our spa. It looks like from start to finish we have proven that a visit to our spa is so much more. It is a full experience for which a... More 

Level Contributor
23 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 27, 2016 via mobile

I have been to the Willow Stream Spa about 4 or 5 times now and it never disappoints. The facilities are excellent and spotless. The atmosphere is calm and serene. The relaxation room is great for reading a book and enjoying some of the delicious (and complimentary!) cookies, fruit, or spa water. I recently had a relaxation massage and it... More 

Helpful?
1 Thank grkqt82
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 27, 2016 via mobile

Amazing deal! We were camping in Banff recently and did this as a treat. We took my parents and we all had a great time! After 4pm when the spa is quieter for $49 you can access the spa pools and lounge area. There are 3 smaller pools with water falls (great to work out the kinks in your shoulders... More 

Helpful?
1 Thank Nicole B
Calgary, Canada
Level Contributor
37 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 17, 2016

Here's your chance to feel like one of the privileged few. Splurge on a massage and spend the day in the spa, relaxing, drinking, eating. I have a deep tissue massage, my wife a very light one - we were both delighted.

Helpful?
Thank ElTigre2014

Travelers who viewed Willow Stream Spa at The Fairmont Banff Springs also viewed

 
Banff, Banff National Park
Banff, Banff National Park
 

Been to Willow Stream Spa at The Fairmont Banff Springs? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Willow Stream Spa at The Fairmont Banff Springs and other visitors
4 questions
Ask a question
Minneapolis, Minnesota
6 months ago
London, Canada
9 months ago
Hartsdale, NY

See all questions (4)

Questions? Get answers from Willow Stream Spa at The Fairmont Banff Springs staff and past visitors.
Posting guidelines
Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?