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Willow Stream Spa at The Fairmont Banff Springs

Open Now: 6:00 AM - 10:00 PM
Open today: 6:00 AM - 10:00 PM
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Review Highlights
Massages are not worthy

My husband and I visited the Banff Springs spa for our honeymoon for the first time. The facility... read more

Reviewed 3 days ago
Caitlin B
via mobile
Enjoyable afternoon

We visited as two couples. The spa itself was beautiful and a lovely place to relax. We paid around... read more

Reviewed 1 week ago
katiel2011
,
staffordshire UK
via mobile
Read all 265 reviews
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Certificate of Excellence
Traveler Overview
  • Excellent74%
  • Very good15%
  • Average5%
  • Poor3%
  • Terrible3%
Travelers talk about
“mineral pool”(39 reviews)
“steam room”(23 reviews)
“spa experience”(19 reviews)
About
Spa Facility 38, 000 square foot spa includes: •3 waterfall treatments whirlpools •Indoor European mineral pool •Outdoor whirlpool •Spa attire (robe & slippers) •Spa amenities •Men's/Ladies whirlpool •Men's/Ladies sauna •Men's/Ladies steam room •Spa...more
Open Now
Hours Today: 6:00 AM - 10:00 PM
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Contact
405 Spray Avenue, Banff, Banff National Park, Alberta T1L 1J4, Canada
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+1 403-762-1772
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Reviews (265)
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1 - 10 of 260 reviews
Reviewed yesterday via mobile

I booked three separate treatments so I could spend the day at the spa. Facial massage and a body scrub, all were very good, but the website says you get a discount if you book a facial and a massage which I was not offered....More

Thank Kerry S
Reviewed 3 days ago via mobile

If not for the massage services this would be 5 stars. We just got married on Friday so booked massages Sunday and planned to spend a couple hours at the Spa. We really did enjoy the lounge, the pools, and all the facilities. The pools...More

Thank Ryan S
Reviewed 3 days ago via mobile

My husband and I visited the Banff Springs spa for our honeymoon for the first time. The facility is very beautiful and smells intoxicating. The co-ed lounge area has a beautiful view and complimentary tea and coffee and cookies. The most gorgeous views you can...More

Thank Caitlin B
Reviewed 1 week ago via mobile

We visited as two couples. The spa itself was beautiful and a lovely place to relax. We paid around $80 pp for entry to the spa. We found the price of the treatments to be very expensive. We had a spa lunch and as we...More

Thank katiel2011
Reviewed 1 week ago via mobile

I love the Willow Stream Spa, prices for services may be higher than other locations but sooooo worth it! All the staff are amazingly welcoming and make you feel right at home. My massage included access to the mineral pools, the lounges and included coffee,...More

Thank Jody H
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded 1 week ago

Dear Jody H, What a delight it is to read your review. Thank you so much for sharing it with everyone via TripAdvisor. We are absolutely thrilled to learn how much you enjoyed your visit to Willow Stream Spa in Banff. We love to see...More

Reviewed 2 weeks ago via mobile

Lives the afternoon at the spa including massage Water in pools was also great Relaxing day in Banff ThanksMore

Thank Fatima027
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded 2 weeks ago

Dear Fatima027, Thank you for sharing your experience with us. We are very excited to hear that you found our facilities great and that you had a relaxing day in Banff. We certainly hope to welcome you back for another rejuvenating escape to wellness. Willow...More

Reviewed 2 weeks ago via mobile

Of all the spas I have been to, this continues to be my favourite. I come back as often as possible and always find it to be restful and serene. What set it apart are the mineral pool and waterfalls that can pound all of...More

Thank FlipFlopFetish
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded 2 weeks ago

Dear FlipFlopFetish, Thank you so much for your review. We truly appreciate the fact that you took time to share it with us. We are very pleased to find out that Willow Stream Spa is your favorite place and that you frequent it as often...More

Reviewed 3 weeks ago via mobile

We spent a lovely day enjoying the facility prior to our massages. Fabulous way to indulge, so relaxing.More

Thank Joanne U
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded 2 weeks ago

Dear Joanne U, Thank you for taking the time to rate our spa on TripAdvisor. We are very happy to hear that you enjoyed your experience with us and that you had a chance to test out one of very many treatments we offer. We...More

Reviewed August 27, 2018

I had a hot stone massage after a couple of days of hiking, which was perfect. That said, the facility needs to be updated, it was small, and it was way too hot in the entire facility. The temperature was so uncomfortable that I felt...More

Thank live4wknds
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded 2 weeks ago

Dear live4wknds, Thank you for sharing your latest experience with us. We are very happy to hear that you enjoyed your hot stone massage at the Willow Stream Spa. We would have certainly hoped to hear that the rest of your experience was on par...More

Reviewed July 2, 2018 via mobile

Went to the spa after 3 days of strenuous hiking. What a blessing! The place was perfect to relax and restore our energy. Staff was wonderful, common areas are kept clean and all different water temperatures just make it perfect to accommodate everybody preferences and...More

1  Thank Csooza
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this reviewResponded July 3, 2018

Dear Csooza, Thank you so much for your review. We honestly could not agree more - there is nothing more soothing after a day, or even more so, after 3 days of hiking (!), than a visit to our spa. It is simply a must....More

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Questions & Answers
Ask a question
Yvonne S
October 13, 2018|
Answer
Response from FlipFlopFetish | Reviewed this property |
Yes I’ve always filled mine out upon arrival. Just ask at check-in.
0
Votes
julieday12
May 3, 2018|
AnswerShow all 2 answers
Response from BanffWillowStreamSpa | Property representative |
Dear julieday12, Please visit our Fairmont website where you can find all the information under Willow Stream Spa. Happy shopping! Willow Stream Spa Management
1
Vote
Sara C
April 20, 2018|
AnswerShow all 3 answers
Response from BanffWillowStreamSpa | Property representative |
Thank you for your question Sara C, We have verity of day passes depending if you are or not staying at the hotel. Please keep in mind that spa access is only guaranteed to guests with services and hotel guests and is... More
0
Votes