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Banff Visitor Centre

Open Now: 8:00 AM - 8:00 PM
Open today: 8:00 AM - 8:00 PM
Review Highlights
Brilliant Information

We came here most mornings to see which trails and hikes were open. The staff really know there... read more

Reviewed 2 weeks ago
Caroline016
,
Brighton, United Kingdom
Helpful and useful

I used this as we had not realised we had to buy a pass to be in the park! The Gentleman that... read more

Reviewed 3 weeks ago
lisealleyne
,
Slough, United Kingdom
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  • Excellent60%
  • Very good29%
  • Average8%
  • Poor2%
  • Terrible1%
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About
Welcome to the official visitor centre for Banff National Park. We invite you to stop by the visitor centre on Banff Avenue for all your trip planning needs, accommodation, dining and activity booking, Parks Canada trail, campground and backcountry...more
Open Now
Hours Today: 8:00 AM - 8:00 PM
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Suggested duration: < 1 hour
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224 Banff Ave, Banff, Banff National Park, Alberta T1L 1H5, Canada
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1 - 10 of 838 reviews
Reviewed 2 weeks ago

We came here most mornings to see which trails and hikes were open. The staff really know there stuff and the information and maps provided is brilliant!

Date of experience: May 2019
Thank Caroline016
BanffLakeLouise, Front Office Manager at Banff Visitor Centre, responded to this reviewResponded 1 week ago

Hi, thank you for taking the time to leave us a review. We are happy to hear you found our service informative. We hope you enjoyed the rest of your time in Banff and Lake Louise!

Reviewed 3 weeks ago

Do they ever answer the phone in this place! Tried ringing a few times but no answer. Have had both good and bad experiences with the staff here but mainly this guy just wants somebody to answer the phone!More

Date of experience: May 2019
Thank ianwalsh64
BanffLakeLouise, Front Office Manager at Banff Visitor Centre, responded to this reviewResponded 1 week ago

Thank you for taking the time to leave us a review. This feedback is extremely valuable to help us improve our service. We are disappointed to hear about your experience and will work towards improving our service. We do experience high traffic in the visitor...More

Reviewed 3 weeks ago

I used this as we had not realised we had to buy a pass to be in the park! The Gentleman that served me was extremely helpful and informative, giving me plenty of information. Was a friendly experience.

Date of experience: May 2019
Thank lisealleyne
BanffLakeLouise, Front Office Manager at Banff Visitor Centre, responded to this reviewResponded 1 week ago

Thank you for taking the time to leave us a review! We are very pleased you enjoyed your experience and we hope you had a great time in Banff and Lake Louise.

Reviewed 3 weeks ago via mobile

I have lived in Banff for 7 years and have visited the centre twice in my time here. Both times have been within the last couple of months. I know most things can be done online but I like to keep it old school and...More

Date of experience: May 2019
1  Thank deepwoodsportswoman
Reviewed 4 weeks ago

By adhering to the sat nav we missed the toll booths for paying the visitor charge on the Trans Canada Highway. However this was rectified by visiting the Banff Visitor Centre a few doors from our Banff hotel. The visitor centre staff were very customer...More

Date of experience: May 2019
Thank realisticr99
BanffLakeLouise, Front Office Manager at Banff Visitor Centre, responded to this reviewResponded 1 week ago

Hi, thank you for taking the time to leave a review. We're pleased to hear our team was able to assist you during your stay. We hope to welcome you back again soon!

Reviewed 4 weeks ago via mobile

Very useful stop for general or specific information about Banff and its surroundings. Staff helped with provision of free maps and suggestions re local trails. Definitely worth a stop if exploring Banff over a couple of days or more.

Date of experience: May 2019
Thank Andrew L
BanffLakeLouise, Front Office Manager at Banff Visitor Centre, responded to this reviewResponded 1 week ago

Hello, thank you for taking the time to leave a review. We're so happy to hear our staff was able to assist you during your stay. Hope to see you back again soon!

Reviewed 4 weeks ago

Went to the visitors centre to buy a park pass. We were greeted with enthusiasm and received more information about the area than we went in for. Staff are very knowledgeable and friendly.

Date of experience: May 2019
Thank melissap50
BanffLakeLouise, Front Office Manager at Banff Visitor Centre, responded to this reviewResponded 1 week ago

Hi Melissa, thank you for taking the time to leave a review. We're pleased to hear our team was able to assist you during your stay. We hope to welcome you back again soon!

Reviewed 4 weeks ago

Very friendly and knowledgeable advisors. We were able to plan out visit and use our time effectively.

Date of experience: May 2019
Thank A103V
BanffLakeLouise, Front Office Manager at Banff Visitor Centre, responded to this reviewResponded 1 week ago

Hi, thank you for taking the time to leave us a review. We are happy to hear you found our service informative. We hope you enjoyed the rest of your time in Banff and Lake Louise!

Reviewed 4 weeks ago

The people here are very friendly and knowledgeable. We found out about trails that were appropriate for kids, got an Xplorer book (like a Jr. Ranger) for my son to work through (and get a prize), and just basically got the "lay of the land"....More

Date of experience: May 2019
1  Thank TerryElvers
BanffLakeLouise, Front Office Manager at Banff Visitor Centre, responded to this reviewResponded 1 week ago

Hello Terry, thank you for leaving a review of your experience at the Banff Visitor Centre. We hope you and your family enjoyed your time in Banff and Lake Louise!

Reviewed April 26, 2019

We went there to get our parking permit for the ski resort. The staff there was really nice and friendly. they gave us extra information about the hot springs and other things. they gave us some flyers with the city map.

Date of experience: December 2018
Thank brunatourguide
BanffLakeLouise, Front Office Manager at Banff Visitor Centre, responded to this reviewResponded 1 week ago

Hello, thank you for taking the time to leave a review. We're so happy to hear our staff was able to assist you during your stay. We're always ready to give the best recommendations during any season. Hope to see you back again soon!

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Questions & Answers
Ask a question
Fritty-N
June 10, 2019|
AnswerShow all 6 answers
Response from BanffLakeLouise | Property representative |
Hi there! This is Sophie from the Banff Visitor Centre. The road conditions are generally clear in early October, though because we are in the Rockies, there have been instances where it snowed in early October. You would... More
2
Votes
TrailBlazer695007
Hi, I’m from England and looking to come to Banff next October (end of October) with my son. My plan to is get a shuttle from Calgary airport to Banff and then spend 7 nights in Banff. I wonder if anyone can advise me in terms of getting around at that time of year. I understand from various websites that Roam Transit and Hoponbanff shuttle buses run up until end of September/beginning of October but I can’t seem to find what options there are for the end of the month. I can find some day tours to see Peyto Lake and the Skywalk etc but I’d also like to see Johnston’s Canyon, Lake Louise, Lake Moraine, and Banff Gondola etc. Any advice on public transport options for these? Or is my best option at that time of year to hire a car? I’d be open to doing this, however my only worry are the driving conditions with snow starting to fall as I’m on my own with a child. Any help you can give me would be hugely appreciated! Thank you so much 😊 Zoe
October 30, 2018|
AnswerShow all 10 answers
Response from BanffLakeLouise | Property representative |
Hi Zoe, this is Adriana from the Banff Visitor Centre. There are still various transportation options available at the end of October. Airport transfers from Calgary (YYC) to Banff are offered by Banff Airporter and... More
0
Votes
Discover484841
September 20, 2018|
AnswerShow all 9 answers
Response from 761mindyd | Reviewed this property |
Stop in the town of Banff at the Visitors center.... they can answer all of your questions. It’s an easy drive from Banff to Lake Louise, the glaciers, etc.
1
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