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Exploradores Outdoors

San Pedro, Costa Rica
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bac0nmj wrote a review Jun 8
Groton, Massachusetts13 contributions4 helpful votes
As part of a Costa Rica travel package, we did a three-hour Pacuare River white water rafting trip with Exploradores Outdoors. They were fantastic! The guides/instructors were friendly and knew their stuff. They successfully navigated us (a raft with seven people) through Level 3 and 4 white water rapids. Most importantly...they made it all fun. Highly recommend.
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Date of experience: June 2021
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Jacelyn H wrote a review May 2021
Toronto, Canada2 contributions
I am Canadian, been coming to Costa Rica for 25 years. I have also never written a review in my life...I had to do it this time, as I still have not received a refund and the owner is now ignoring my emails. I purchased the trip because I wanted to go canoeing. Canoeing is the activity of using paddles with usually two or three people in the canoe. The brochure and the sales person both stated the activity would be canoeing. Also, I asked if there was any hidden costs for their all inclusive package. They said NO. When we arrived, one of the tours we paid for, a guided walking tour of the town. It was NOT a tour, instead it was there to basically tell us that we have to pay for the park entrance fee and that we will be shown how to do this at the end of the tour. Already I was not happy because I felt like I was being scammed. We explained we didn't expect this fee, that we were told that there was not extra costs. We had already paid $200 to do this trip. They admitted that this problem always happens, and although they are affiliated with Exploradores Outdoors, they won't be taking responsibility and we have no choice but to pay this extra $18 dollar fee to enter Tortuga National Park on participate on our canoe trip. Reluctantly, we paid the fee. The next day we arrive to take our canoe trip and we are put into a boat with an engine and sat there while the guide motored through slowly. THIS WAS NOT A CANOE TRIP at all. I was unhappy and felt that this was NOT what I paid for at all, and didn't receive the trip I had paid for. I contacted head office and over the past few months, and they finally offered to return the entrance fee to me. I never declined the offer, I was asking for a refund on at least the entrance fee and the canoe trip that never happened. When I said I'm sorry you need to refund me more than that, the owner, Miguel, ignored my emails for about a month....finally this was his response. Hello Jacelyn, We offered to cover the entrace fee to the National Park if that left you satisfied. You declined that offer and asked for an ammount that makes no sense. We can not agree to that proposal. Thank you, Miguel Since then I have emailed them to at least get the entrance fee refunded and he is completely ignoring the emails. I believe he never intended to provide fair customer service and as a result he (being the owner) is also ok with not giving the tours that represent what you THINK you are purchasing. I feel like if I had gone white water rafting and we ended up in motor boats, this would be the same argument...DO NOT TRUST THIS TRIP- its a rip off and scam.
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Date of experience: February 2021
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Heidi C wrote a review May 2021
4 contributions
What a fantastic activity! If you like to raft, you will love rafting the beautiful Pacuare River! It was such a fun day! We could not believe the company, Exporadores, was willing to pick us up in La Fortuna, drive us 2 1/2 hours to their Exploration Center in Siquirres, and back afterwards, without an extra charge. We came out of our hotel 2 minutes before 5:30 am, and the driver was there exactly on time! When we got to Siquirres, they had a big breakfast waiting there for everyone. Then we were on the river and having a blast! The views were great, the rapids were outstanding, and our guide, Roberto, was so fun! This was definitely one of our favorite things that we have done in Costa Rica - exciting and beautiful!
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Date of experience: May 2021
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Rah1979 wrote a review May 2021
Baltimore, Maryland5 contributions
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This was truly an awesome experience with our Guide Andres kayaking on the ocean and through the Punta UVA river. Throughout our adventure he spent time searching and teaching about all of the plants and animals including monkeys, sloths, turtles, lizards, birds, etc. We also took a short hike and learned even more about all of the plants and animals, spotting more sloths.
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Date of experience: May 2021
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Florence wrote a review Apr 2021
8 contributions
We had the most amazing time rafting the Pacuare River, with our guides Juan Carlos and Eduardo. We spent two days on the river which is so beautiful! The accommodations and food were great and our guides did an amazing job guiding us through the rapids. Juan Carlos shared his love of the plant and animal life with us which was so informative. We highly recommend this adventure. Thanks guys!
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