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Address: Plaza San Jose Local 25-26, San Jose del Cabo 23400, Mexico
Phone Number: +52 624 146 9410
Website
Today
8:00 am - 7:00 pm
Open now
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Hours:
Sun - Sat 8:00 am - 7:00 pm
Description:

When our costumers use a Gray Line services, they know they are buying...

When our costumers use a Gray Line services, they know they are buying quality, convenience and peace of mind whenever they travel.We are your best source for professional and personalized transportation service

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Book In Advance
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$110*
and up
Los Cabos ATV Adventure
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$75*
and up
Los Cabos Sunset Dinner Cruise
More Info
$89*
and up
Los Cabos Horseback Riding

TripAdvisor Reviewer Highlights

Read all 339 reviews
Visitor rating
  • 198
    Excellent
  • 43
    Very good
  • 15
    Average
  • 17
    Poor
  • 50
    Terrible
EZ trip to and from airport

Our drivers were very courteous and eager to answer any questions. The provided van was very clean and a/c working perfect. Very enjoyable experience

4 of 5 starsReviewed 3 weeks ago
Rob Y
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339 Reviews from our TripAdvisor Community

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Showing 323: English reviews
Sacramento, California
Level Contributor
10 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed yesterday NEW

Pick Up from Cabo Airport to Resort: Waited closed to 1 hour after arriving in Cabo for other vacationers to arrive. Then were proceeded to our van. Driver had us wait inside the van with other passengers without air conditioning while he took off to find another couple who were busy taking pictures!! We waited anther 30 minutes. Once we... More 

Helpful?
Thank missybel
Texas
Level Contributor
41 reviews
18 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We had two vans reserved. Met us at the airport had us on a list. Fast service to and from the airport. Very friendly driver. Would use them again when we go again.

Helpful?
Thank travelnana90
NormaGazga, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this review

Hello Mr.. Thank you for taking the time to review our services, we truly appreciated. We are glad that you enjoyed the service we provided to you. We hope we can welcome you back in the future. Warm Regards, More 

San Diego, California
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We booked the shared transportation option for shuttle service to/from the Los Cabos airport (SJD) to our hotel (Pueblo Bonito Sunset Beach, north of CSL). Since we were the farthest resort, we had the longest ride both to and from our hotel. I highly recommend against booking the shared the transportation option if your hotel is on the outskirts of... More 

Helpful?
Thank SanDiegoSusan
NormaGazga, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this review

Hello Ms. Susan: Thank you for your comments. We are sorry to hear that you did not like the share service to your hotel, but we also have the option of the private Service which take you directly to your hotel without any stop. Of course this option is more expensive. We offer to our customers both services shuttle and... More 

Tennessee
Level Contributor
5 reviews
3 of 5 stars Reviewed 2 weeks ago

We arrived in Cabo last Wednesday, having pre-booked the shuttle service on Gray Line from the airport to our accomodations near San Jose. San Jose and and Cabo San Lucas are a good 20-30 minutes apart, so it might make sense to put all travelers to San Jose together, all of those to CSL together, and all of those in... More 

Helpful?
Thank jaegerschlager
NormaGazga, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this review

Hello Mr. Thank you so much for taking the time to send us your comments. First of all I want to offer my sincerest apology for this confusion our driver had. We are very sorry if he did not ask you to which hotel you were staying. Our traffic department assign the drop off, according to the Hotels where customers... More 

Hugo, Oklahoma
Level Contributor
12 reviews
5 attraction reviews
1 of 5 stars Reviewed 2 weeks ago

Booked transport from airport to hotel and the return through Orbitz for my wife and I. The guy that I found with Gray Line was rude and all he was interested in was getting his voucher then proclaimed it would be 30 minutes before the van would arrive and turned to gather another voucher. I asked where we should wait... More 

Helpful?
Thank Howard H
NormaGazga, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this review

Hello Mr. Howard: Thank you for your review. By the way you are telling us about the service you got at the Airport, I assume you were stopped by Time Share. They are located inside the Airport and unfortunately sometimes they introduce themselves as Gray Line Reps. and invite you to their presentation etc. We have no relationship with them... More 

Los Angeles, California
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Drive was courteous and friendly make us feel safe and welcomed to Cabo. He offered helpful information and tips for a great night out in the town. We visited two great locations he recommended and truly satisfied.

Helpful?
Thank re3aguilar
NormaGazga, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this review

Dear Mr. Aguilar, thank you so much for taking the time to send your review about the service you received from our Gray Line driver. Our goal is to ensure every customer has an exceptional service from our staff. Thank you for using our services and for visiting our beautiful city of Los Cabos. We look forward to welcoming you... More 

Level Contributor
4 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our drivers were very courteous and eager to answer any questions. The provided van was very clean and a/c working perfect. Very enjoyable experience

Helpful?
1 Thank Rob Y
NormaGazga, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this review

Dear Mr. Rob: Thank you so much for your kind review. We at Gray Line always try to provide an excellent service to our customers. We thank you for visiting our beautiful city of Los Cabos. We hope you will give us another opportunity to serve you again in a near future. Best Regards, More 

New Haven, Connecticut
Level Contributor
101 reviews
18 attraction reviews
common_n_attraction_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

If you need a airport shuttle service, Gray line is an affordable choice. This is a shared shuttle services so you do have to make stops at other resorts. They will be waiting for you outside the airport, so do not stop and talk to anyone inside the airport who says they will help you. Those people will direct you... More 

Helpful?
Thank Italiangirl826
NormaGazga, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this review

Dear Mr. Thank you for your kind review. We always appreciate feedback from our guest. We are working hard to provide a good service to our customers. We look forward to welcoming you back in our beautiful City of Los Cabos. Best Wishes, More 

Ft. Worth, Texas
Level Contributor
124 reviews
16 attraction reviews
common_n_attraction_reviews_1bd8 125 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Used Gray Line for round trip airport to hotel shuttle service for family of four on our trip to San Jose del Cabo last week, as others have previously commented, upon arrival at airport, walk straight past timeshare/ taxi folks, past the doors and you'll find your driver waiting for you there wearing a light green shirt. the shared shuttle... More 

Helpful?
1 Thank jbsjp
NormaGazga, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this review

Hello Mr. Thank you so much for your honest review. We appreciate you took the time to write your experience with our service. Thanks for sharing your point of view about the shuttle service. We try our best to be on time, but sometimes it does not depend on us, but on other customers, if they are not on time,... More 

Boise, Idaho
Level Contributor
7 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

These guys were great. When you get to the airport, go directly outside. You will enter a circular room before you go out -- do NOT stop there! I repeat, do not stop there! Proceed ALL the way outside. These guys will tell you they work for your hotel or your transfer company but they don't, they're time share guys.... More 

Helpful?
1 Thank jrod300
NormaGazga, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this review

Dear Mr. Thank you for the exceptional review, and more important for the very helpful information you provided which is 100% true. Unfortunately we are not allowed to be inside the Airport, only time share. Our Airport Reps. are still using the neon green Polo Shirt with Gray Line Logo on it, and Reps. are located outside the Airport. Once... More 

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Gray Line Los Cabos and other visitors
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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?