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Address: Plaza San Jose Local 25-26, San Jose del Cabo 23400, Mexico
Phone Number: +52 624 146 9410
Website
Today
8:00 am - 7:00 pm
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Hours:
Sun - Sat 8:00 am - 7:00 pm
Description:

When our costumers use a Gray Line services, they know they are buying...

When our costumers use a Gray Line services, they know they are buying quality, convenience and peace of mind whenever they travel.We are your best source for professional and personalized transportation service

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Book In Advance
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$110*
and up
Los Cabos ATV Adventure
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$75*
and up
Los Cabos Sunset Dinner Cruise
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$99*
and up
Los Cabos Combo Tour: Sunset Cruise Plus Tequila Tasting and Taco Dinner

TripAdvisor Reviewer Highlights

Read all 332 reviews
Visitor rating
  • 196
    Excellent
  • 42
    Very good
  • 13
    Average
  • 16
    Poor
  • 49
    Terrible
Hassle Free Roundtrip Airport To Hotel Shuttle Transfers....Expect Time Delays If Shuttle Is Shared.....

Used Gray Line for round trip airport to hotel shuttle service for family of four on our trip to San Jose del Cabo last week, as others have previously commented, upon arrival at... read more

4 of 5 starsReviewed 2 days ago
jbsjp
,
Ft. Worth, Texas
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332 Reviews from our TripAdvisor Community

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Showing 316: English reviews
New Haven, Connecticut
Level Contributor
100 reviews
18 attraction reviews
common_n_attraction_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

If you need a airport shuttle service, Gray line is an affordable choice. This is a shared shuttle services so you do have to make stops at other resorts. They will be waiting for you outside the airport, so do not stop and talk to anyone inside the airport who says they will help you. Those people will direct you... More 

Helpful?
Thank Italiangirl826
NormaGazga, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this review

Dear Mr. Thank you for your kind review. We always appreciate feedback from our guest. We are working hard to provide a good service to our customers. We look forward to welcoming you back in our beautiful City of Los Cabos. Best Wishes, More 

Ft. Worth, Texas
Level Contributor
115 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 117 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Used Gray Line for round trip airport to hotel shuttle service for family of four on our trip to San Jose del Cabo last week, as others have previously commented, upon arrival at airport, walk straight past timeshare/ taxi folks, past the doors and you'll find your driver waiting for you there wearing a light green shirt. the shared shuttle... More 

Helpful?
1 Thank jbsjp
NormaGazga, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this review

Hello Mr. Thank you so much for your honest review. We appreciate you took the time to write your experience with our service. Thanks for sharing your point of view about the shuttle service. We try our best to be on time, but sometimes it does not depend on us, but on other customers, if they are not on time,... More 

Boise, Idaho
Level Contributor
7 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

These guys were great. When you get to the airport, go directly outside. You will enter a circular room before you go out -- do NOT stop there! I repeat, do not stop there! Proceed ALL the way outside. These guys will tell you they work for your hotel or your transfer company but they don't, they're time share guys.... More 

Helpful?
Thank jrod300
NormaGazga, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this review

Dear Mr. Thank you for the exceptional review, and more important for the very helpful information you provided which is 100% true. Unfortunately we are not allowed to be inside the Airport, only time share. Our Airport Reps. are still using the neon green Polo Shirt with Gray Line Logo on it, and Reps. are located outside the Airport. Once... More 

Level Contributor
7 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Lenny did an amazing job during the entire tour, translating in both English and Spanish. He made the tour fun and took us to some amazing sites. The Arc was astonishing to view close-up and the glass bottom boat added to the experience. In addition the glass-blowing show and the Jazmin restaurant we went to for lunch was a great... More 

Helpful?
1 Thank Alexis S
NormaGazga, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this review

Dear Mr. Alexis: Thank you so much for your exceptional review. We are glad that you enjoyed our City Tour, which we highly recommend it, specially for those customers who are visiting Los Cabos for the first time. We appreciate your kind compliments for our Tour Guide Lenny and the driver. We as Gray Line always try our best to... More 

Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We used Grey Line for a round trip shuttle from the airport to our hotel and then back. Saved us from having to deal with the aggressive sales people at the airport. It was nice knowing that they were waiting for us outside. Especially, since this was the first time going to Mexico and was not really prepared for the... More 

Helpful?
Thank scott p
NormaGazga, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this review

Dear Mr. Scott: Thank you for taking the time to send us your view. We truly appreciate your comments. We try hard to provide a good service to our customers. We are glad that you are planning to come back to our beautiful City of Los Cabos, and we will be honored to serve you again in a near future.... More 

Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

David was our driver and provided excellent service and conversation on our hour long trip to the airport. He shared personal stories and extensive information about Los Cabos and the future of the city. He drove safely and got us to our destination on-time. We would definitely request him again when coming back to Los Cabos.

Helpful?
Thank Reggie S
NormaGazga, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this review

Hello Mr. Reggie: Thank you so much for taking the time to send us your review about our driver David. We are glad that you enjoyed our service. We are proud of our staff, and our goal is that our customers receive an excellent service. if you let us know in advance when you are arriving in Los Cabos, it... More 

Houston, Texas
Level Contributor
6 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My husband and I went on both of the tours and really enjoyed both of them. We like the outdoors and a new adventure. We had a great tour guide named , " Mauro". The tour was educational and Mauro did his best with safely guiding us through the canyon. I can tell you if you do not exercise regularly... More 

Helpful?
Thank conniestonecipher
NormaGazga, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this review

Hello Mrs. Connie: Thank you for taking the time to send us your review and for all your honest feedback. I`m glad that you enjoyed both tours. We truly apologize if the Rep. did not mention to you about $10usd fee entrance to the Ranch and did not apologize about this. I had shared your comments with the persons involved... More 

Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Took the 6 hr.city tour with Lenny and 22 others. Had a great time. Lenny was informative and would love to tour with him again to see the whales. Glass bottom boat was exciting saw a private boat that had a large sea loin on the back being feed fresh fish. Glass blowing was interesting but have seen others. Lunch... More 

Helpful?
1 Thank David M
NormaGazga, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this review

Dear Mr. David: Thank you for taking the time to send your review about our City Tour. We are glad to hear that you enjoyed our tour as it gives you a good glimse of our beautiful City of Los Cabos. We thank you for your compliments about Lenni our Tour guide, we are very proud of our staff. We... More 

New York, New York, United States
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Do not use anyone else. Gray Line offers the best transportation to the Cabo area at a great price. From the airport the our hotel, Secrets Golf and Spa resort, for three of us round trip was about $82.00. Every other transportation company was changing $100.00 dollars or more.

Helpful?
Thank Gloria S
NormaGazga, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this review

Dear Ms. Gloria: Thank you for taking the time to send us your kind review. One of the ongoing goal at Gray Line is to provide a high level of service to our customers. Your comments are very important to us. We hope you will give us another opportunity to serve you again. Best Regards, More 

New York, New York, United States
Level Contributor
6 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Once again grey line achieved the highest level of professionalism with their wonderful city tour, I have been coming to Cabo San Lucas for the last seven years and every city tour gets better every time. I have been fortunate to have one of the best tour guides for each time, Lenin Salas is by far the best guide this... More 

Helpful?
Thank Eric D
NormaGazga, Director de Relaciones con Clientes at Gray Line Los Cabos, responded to this review

Dear Mr. Eric: Thank you for your wonderful review. We always appreciate the comments, they are very important to us. We feel very happy to learn that for the past seven years you have been taking our City Tour. We thank you very much for your loyalty. It is very flattering that you prefer our services. We at Gray Line... More 

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Questions & Answers

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?