Dear Thomas, Thank you for your time to post a comment on TripAdvisor. We are very sorry for the inconvenience and want to make sure that the people that read your comment are fully informed. Our company enforces Mask wearing on all our transportation, unfortunately during your transportation to Cabo San Lucas we had 2 passengers aboard that took off the Mask and played Music, we have no control of the behavior of the participants, our driver should have stopped the Tour and asked those clients to put on their mask or abort the Tour, about the Music, we are sorry, people have different liking's and should have lowered the volume withe respect to others. We have addressed this with our Driver and Tour Guide and a disciplinary action was applied. Now to address your other comments, our certified and Bi-Lingual Tour Guide took you to Cabo San Lucas and dropped the participants off at the entrance of the Tequila Tasting informing that he would park the car and than re-join the Tour in a few minutes. We do this as a courtesy to our clients and not making them walk from the Parking Lot to the Tasting. There is free time after the Tequila Tasting for shopping as advertised and really liked by most of our passengers, after shopping the Guide takes you to Cabo San Lucas Main Square and the Mission, but you missed this part because you abandoned the Tour at the very beginning before taking advantage of the rest of the Excursion in addition to the Fantastic Sunset Cruise that alone has a value of 89 usd per person. If you add up a cost for a Taxi from your Hotel and a similar quality Sunset Dinner Cruise with Open Bar you would have paid much more. We have refunded you right after we received your several impulsive messages and also offered you to still go on the Sunset Cruise as a gesture of good will and without cost to you. But you abandoned the Tour 10 minutes after it started and even did not give us or the Tour Guide a chance. We have refunded your Money and have also offered you a Full City Tour for the following day on top of the free sunset cruise we offered you, you declined that offer as well. We value your input and are happy that we were able to take actions with our Guide about the Mask issue, which really has been a challenge not only for us but for ALL Tours and areas in general, some people just refuse to understand. the rest we believe is untrue and hundreds of people that joined our Tour would agree with us that our Adventure is of great value, very entertaining and fun. We hope you can find that inner peace that you are missing some day and are able to enjoy life to its fullest.
