Dear Bea B,
Thank you for reviewing the service provided to you by our tour guide and driver during the City Tour Los Cabos, or also known as the Los Cabos Combo Tour on the web site where you bought this tour for your party of four people.
That having said, we are surprised to read our service was reviewed by you as "so, so" and "full of disappointments" because in the same review you write that our tour guide was very knowledgeable about any topic about Mexico and that the driver came on time to pick you up from your hotel Suites Las Palmas in San José del Cabo and who drove safely in a very nice AC and comfortable vehicle.
Based on the information provided on the web site where you bought this activity – and on which your expectations of our service should be based on – we have exactly offered you the tour as described on the web site. We will not copy paste here the complete tour description – we kindly invite you and the TripAdvisor community to read that on the web site itself – however, we would like to point out that it clearly states that a tequila and Mexican candy tasting is included, as well as the free photos.
We do not expect you to buy at all after you tried the tequila or the candy. There is absolutely no pressure to buy. Dennis only brought you to the tequila and Mexican candy tasting as it is on your tour schedule. Just like the photos, which are included in the tour price, so this should not be a “super surprise” for you.
Furthermore, we would like to point out that the glass bottom boat holds 14 people, and not 10 as you “believe”. On the day of your tour there were 8 people. This glass bottom boat is just like any other glass bottom boat in Los Cabos; a panga of approximately 30 feet with a glass bottom. Perhaps – as mentioned in your review – you expected to go on the submarine of another company where you originally signed up for but was cancelled by that company. This last one is a submarine which does not submerge but has bigger windows, however, the price of this tour is 55 USD p.p. and only includes the boat ride. Our City Tour is a 6 hours tour to Cabo San Lucas and San José del Cabo with round transportation, tour guide and free pictures included for only 72 USD p.p.
You cannot expect to take that submarine with a visit to both towns, tour guide and roundtrip transportation for only 17 USD p.p. more. Perhaps the windows of our boat are too small in your judgement, but we kindly invite you to take another look at the photos we have sent you to your email; on those photos dozens of fish can be appreciated surrounding the boat, so you were able to see the sea life during the boat trip; the highlight of your trip.
During our visit to Cabo San Lucas we visited the Marina and Bay area. After that, we drove through the main road with on both sides the bars and nightclubs - to which we gave an introduction – and shops – shopping time would be in San José del Cabo as mentioned on the web site. For this reason, we did not stop in the center of Cabo San Lucas. Hereafter, we visited the glass factory in Cabo San Lucas. These are the highlights in Cabo San Lucas. Please note that in the tour description there is no reference to get off the vehicle and walk through the center of Cabo San Lucas, neither about visiting the estuary in San José del Cabo. It clearly states “pass by its estuary”. Again, we offered you the tour as described on the web site and, therefore, you should not be disappointed.
After you visited by yourself Cabo San Lucas once and San José del Cabo twice during your 6 days stay, we can understand that when visiting the same areas during our tour, you might consider your time with us a waste of time.
However, you – as lead traveler of your party – booked your tour with us prior to your arrival to Los Cabos and you knew exactly – or should have known – what to expect with respect to the places to visit as those are clearly mentioned on the web site. Therefore, we cannot hold responsible for the fact you visited the same spots by yourself before taking the tour and is unfair to review our service as “poor” because of that. If you would not have visited these places before by yourself, we are convinced you would have enjoyed our guided tour, just like 95% of the TripAdvisor community who rated us as “excellent” and “very good” and thanks to them we have received the Certificate of Excellence since 2011 for 6 consecutive years.
In case you would have liked visiting only the areas of Cabo San Lucas and San José del Cabo which you did not visit on your own, we suggest you to take a private tour instead of a shared tour the next time, so you can avoid visiting the same spots twice.
With respect to your recommendation to make the boat ride longer, we would like to comment you the following. For over years we have heard from our clients that this tour is the perfect itinerary to have a general overview of what Cabo San Lucas and San José del Cabo has to offer. Please note that our tour is a City Tour with a 45 minutes boat ride, not merely a boat trip. For that, we suggest you to take a snorkeling tour or sunset cruise instead.
We can only conclude that, in our opinion, your review tells more about your activity planning than our services.
Warm regards,
Customer Service
Land´s End Tours
