Casa Cenote
9:00 AM - 3:00 PM
Monday
9:00 AM - 3:00 PM
Tuesday
9:00 AM - 3:00 PM
Wednesday
9:00 AM - 3:00 PM
Thursday
9:00 AM - 3:00 PM
Friday
9:00 AM - 3:00 PM
Saturday
9:00 AM - 3:00 PM
Sunday
9:00 AM - 3:00 PM
About
Duration: 1-2 hours
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Tours & experiences
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Top ways to experience Casa Cenote

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.0
4.0 of 5 bubbles1,091 reviews
Excellent
551
Very good
340
Average
120
Poor
40
Terrible
40

Lawren Thibeaud
Apex, NC2 contributions
5.0 of 5 bubbles
Aug 2022
My family and I went early in the morning and there weren't many people there, which was great for us because we had 2 non-swimmers in our group. We really appreciated our tour guide because he spoke both Spanish and English and was very patient with us the whole time, while still being attentive to his Spanish speaking guests as well. The group we were with were also helpful (not anything to do with the facility but just throwing it in there). The swimming was great even for out less than stellar swimmers. We all had live vests which made helping the not so olympic swimmers all the easier. Over all it was a great experience for all swim levels in our group. The only thing I could see possible being a problem is the time you are given at each cenote. It wasn't a problem for us because we went early but as we were leaving it did seem more packed and I can see how the time at each stop could feel rushed. Lastly... the water is COLD but you get acclimated quickly *since no one told us what to expect lol*
Written August 23, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Nayaj77
San Juan Capistrano, CA36 contributions
1.0 of 5 bubbles
Jun 2022 • Family
Don’t waste your time or money! 150 pesos to swim only up charge for everything and there was no where to swim because it’s 500 pesos per person for a guide. It’s essentially a small river of mangroves with every few fish but lots of mosquitos. Spend your money ame time at any other cenote!
Written June 9, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Connie from Maryland
8 contributions
5.0 of 5 bubbles
Feb 2020 • Couples
Different from most cenotes. Only one place to slip into the water. About 4-5 meters deep throughout. No ledges to jump off. Mangrove bushes with dense roots on all sides. Not so good for little kids. Good for divers, snorkelers, and swimmers. Nice idea to at least take a mask to see under the water. There are life vests that can be worn if necessary. A little worrisome to see a sign at the far end saying "watch out for the crocodile." Someone said it is small, like 3-4 feet. Hmm. Apparently the cenote used to have manatees. There is a nice open air restaurant there that is right on the beach. Takes only cash.
Written February 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

BadiaW
Mexico City, Mexico227 contributions
2.0 of 5 bubbles
Dec 2022 • Family
Watch out, when you arrive they want to charge you for every little thing. You need to pay for taking in a ga pro, you can’t get your wet bag in (you need to pay for lockers) , they want to charge you 500 pesos when you can only pay 120 per person. They threaten you with paying their deals before you go in because if they “catch you” inside they will charge you five times more.
Written December 27, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Craig S
Folsom, CA8 contributions
3.0 of 5 bubbles
Jul 2021 • Family
We loved Casa Cenote, although it has changed a lot since we came here last. It is now very different, with everything being an extra charge ($25 USD to use your own camera). Heads up for Edwin in the green shirt: pushy and hassles people to buy things you don’t want or need. We declined the tour and had a great time on our own (and saw the crocodile). And being so expensive, it shocked us that the bathrooms were disgusting and the changing rooms less-than-private. Overall, we really enjoyed ourselves.
Written July 24, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

rantati7
Helsinki, Finland2,381 contributions
4.0 of 5 bubbles
Nov 2020 • Solo
Went to Casa Cenote at the time it opened (9 0’clock). There were already a few divers but otherwise I got the place pretty much to myself. The water was greenish and not that clear maybe because of the rains in the past month (there have been less than 5 days without rain in whole of November).

I can confirm that the gator is there - he/she was basking in the sum close to the end of the Cenote. There is only one entry and exit point so you have to swim back to where you started.

I would say that this is a mediocre cenote but the halocline effect makes it more interesting. There were also gases raising from the bottom maybe due to rotting leaves on the bottom.
Written November 24, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

yoonees
Brooklyn, NY22 contributions
1.0 of 5 bubbles
Jun 2022
This was probably the worst cenote I went to during my week-long Tulum trip and wasted money on. From looking in, the water was nice/clear and secluded. My boyfriend and I just wanted to relax in our floaties and enjoy ourselves for a bit. However, as soon as we left the shallow area, there is some sort of sinkhole on the right side that kept sucking us in... I had to REALLY paddle to not try and get pulled in that area and ruined the whole experience for us. We literally left in 10 minutes because we kept getting pulled to that area even when we swam to the opposite end. There are also a ton of mosquitos (can't wear repellent) and the staff is not friendly. There are tons of other cenotes that are worth your time and money in Tulum. Do NOT go here.
Written July 15, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Iván H
Los Angeles, CA26 contributions
5.0 of 5 bubbles
Mar 2022
This is the first cenote I have visited which was great after touring the Tulum ruins in the heat. Since we were with a tour guide I feel they are in good graces with the gatekeepers so getting in and out was an easy process.

The swim was relaxed and we got to see some fresh water life as well as poncho. I thought it would be a sculpture but no, he is very much alive.

Carry as little as possible with you because as others mentioned, there isn't anywhere to set your stuff down other than lockers you have to pay for.

As with any cenotes and hot springs, if you can shower to remove all lotions, perfumes, sunscreens, deodorants and makeup before going in, please do! It helps keep these places as clean as can be from humans.
Written January 13, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Fam Ip
Madrid, Spain8 contributions
3.0 of 5 bubbles
Apr 2022 • Family
Went snorkeling in this cenote and was very disappointed. The guides try and charge you for everything. You can only do snorkel in a very small area as they have taped off any other area you could snorkel in as you have to go with a guide (for snorkel???). Would not go again.
Written May 17, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

dontpanicyet
3 contributions
1.0 of 5 bubbles
Aug 2022 • Family
Recommended by Lonely Planet guide, we went their with our family to snorkel. There are almost no fish and the views aren’t that great. The only funny is to see divers training bellow. Besides the staff was quit unfriendly. So, we really don’t recommend. We felt as a waste of time and money 150 ps/ person)
Written August 14, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Casa Cenote - All You Need to Know BEFORE You Go (2024)

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