We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Sponsored by:
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Sponsored by:
Get directions
Address: At Grand Bahia Principe Tulum Hotel, Tulum 77760, Mexico
Phone Number: 52 998-881-3030
Website
Today
9:00 am - 5:00 pm
Open now
See all hours
Hours:
Sun - Sat 9:00 am - 5:00 pm
Description:

Dolphinaris Tulum at Bahia Principe Resort combines the best features of...

Dolphinaris Tulum at Bahia Principe Resort combines the best features of our dolphins, with beautiful tropical surroundings.The facilities feature the innovative concept of traditional platforms that provide shallow, beach-style access to conduct interaction programs safely for any visitor.For the convenience of swimmers and observers, we have located various service areas within our facilities. These service areas include: check-in and customer service, induction hut, a new room where classes for the Trainer for a Day program are conducted and our photo & video store.

read more

TripAdvisor Reviewer Highlights

Read all 339 reviews
Visitor rating
  • 117
    Excellent
  • 50
    Very good
  • 28
    Average
  • 9
    Poor
  • 16
    Terrible
Birthday Present that will never be forgotten

We bought our daughter an experience with the dolphins for her 4th Birthday whilst staying at the resort here. The whole experience was filled with laughter and happiness. My... read more

4 of 5 starsReviewed 4 weeks ago
Siân L
,
Crawley, United Kingdom
via mobile
Add Photo Write a Review

339 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 220: English reviews
Hillsboro, Texas
Level Contributor
4 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We booked this through Apple vacations and did the dolphin swim for our two kids, 7 and 13. Yes the pools are small, but no different environment than Sea World has. The Dolphins seemed very happy, as one kept waiting at the edge for people to come. However they book about 10 people per group, so this means 1 dolphin... More 

Helpful?
1 Thank sulaksara
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this review

The well-being and the appropriate attention of the dolphins under our care is our absolute priority! At Dolphinaris our intention is to provide our visitors magical encounters and amazing experiences with these beautiful creatures, for you to share with family and friends, we don´t offered private encounter within Dolphinaris parks, we suggest for future visitors to book the encounter in... More 

Crawley, United Kingdom
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We bought our daughter an experience with the dolphins for her 4th Birthday whilst staying at the resort here. The whole experience was filled with laughter and happiness. My daughter is still telling everyone about it two weeks later to anyone that will listen (Even strangers!) My only negative is that the cost is the same for young children as... More 

Helpful?
Thank Siân L
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this review

Thank you very much for your review, your feedback helps us improve our services. Our staff has constant training and is prepared to offer you wide dolphin information. There are different dolphin swim programs that adapt to each person’s needs and that provide you magical experiences. Best regards from Dolphinaris team. More 

London, United Kingdom
Level Contributor
9 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Booked this online but was a bit wary of the conditions that the dolphins live in based on other people's reviews. All I can say is to ignore them. I booked the dolphin trainer for a day program and it was truly amazing! You learn about how the dolphins are cared for, trained and fed. They always care about how... More 

Helpful?
2 Thank kingmimi24
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this review

Thank you to review us! As you mention, the Trainer for a Day is our most complete dolphin swim program, it includes lots of educational and fun activities! In Dolphinaris we are glad that you enjoyed to interact and swim with dolphins. We recommend our visitors to add a photo package with their online reservation, and book in advance in... More 

Calgary, Canada
Level Contributor
25 reviews
20 attraction reviews
common_n_attraction_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed June 17, 2016 via mobile

5 dolphins kept in a small pool that is no bigger then a backyard pool, no shade for them during the hottest times of day. Paint was chipping all around the edges of the pool, just sick. No mental stimulation at all for them (the show and interactions dont count as 'stimulation' as it is the same all the time)... More 

Helpful?
7 Thank ACanadianSweetheart
DOLPHINARIS, Guest service Maru. at Dolphinaris Tulum, responded to this review

Dolphinaris appreciates your feedback, your comments help us to improve our services. We would like to apologize for the way you felt during your time here. Best regards! More 

Milan, Italy
Level Contributor
7 reviews
common_n_attraction_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed June 17, 2016

It is hard to explain how horrible I felt after this experience. There were five dolphins crammed into a single swimming pool, the only have the trainers could get them to approach people was by throwing them fish, its pretty obvious this is performance-for-food based. The photos are too much expensive. The water was murky and not the fresh blue... More 

Helpful?
1 Thank theitalianc0nnecti0n
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this review

Dolphinaris appreciates your feedback, your comments help us to improve our services. We would like to apologize for the way you felt during your time here. Best regards! More 

Calgary, Canada
2 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 7, 2016 via mobile

We won a coupon for 1 person to swim with the Dolphins. I think the value was $125us. We used it for our 8yr old daughter. We had to pay $20us extra, for her to be able to ride the dolphin (belly to belly). It was a super fun experience and she loved it. It lasted 40min or so. She... More 

Helpful?
Thank erinstr
DOLPHINARIS, Guest service Maru. at Dolphinaris Tulum, responded to this review

Thank you for your review. We're glad you had a great time at Dolphinaris. Swimming with dolphins is a lifetime experience. We hope you return soon! Best regards! More 

Guildford, United Kingdom
Level Contributor
11 reviews
common_n_attraction_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed June 3, 2016 via mobile

The 5 dolphins are kept in a small pool, a very small pool indeed. The dolphinarium does nothing to preserve dolphins in the wild. The main focus is to extract the maximum amount of money from tourists. Avoid

Helpful?
6 Thank OldGrayOne
DOLPHINARIS, Guest service Maru. at Dolphinaris Tulum, responded to this review

Dolphinaris appreciates your feedback, your comments help us to improve our services. We would like to apologize for the way you felt during your time here. Best regards! More 

Birmingham, United Kingdom
Level Contributor
43 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed May 27, 2016 via mobile

Loved this experience. Nice staff. They clearly love the Dolphins. Dolphins are very well trained. We went for the basic swim package but it was enough. Be careful as you are not aloud to wear sunscreen or a hat. Got pretty burnt even after an hour or so. Dolphins are really amazing. Would definitely recommend. Only downside is price of... More 

Helpful?
Thank LTT30
Level Contributor
12 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed May 16, 2016 via mobile

For anyone who wants to learn more about Dolphins, their anatomy, reproduction and life at the dolphinarium - this is where you want to visit! Any dolphinaris location will provide you with the BEST dolphin encounter experiences.

Helpful?
1 Thank Tgn1986
North Dakota
Level Contributor
4 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 4, 2016

Second time experiencing the Dolphins and this is SOO much better than the Atlantis resort. Foot push, belly ride, lots of education, dorsal ride, lots of tricks/interactions. Staff was awesome, facility is beautiful and the SunDeck restaurant was surprising....who'd expect such nice dining at a Dolphin park. Best dolphin adventure I know of....excellent

Helpful?
1 Thank keeneddy

Travelers who viewed Dolphinaris Tulum also viewed

 

Been to Dolphinaris Tulum? Share your experiences!

Write a Review Add Photos & Videos

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Dolphinaris Tulum and other visitors
17 questions
Ask a question

See all questions (17)

Questions? Get answers from Dolphinaris Tulum staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?