Iguana Bike Shop
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

3.5
25 reviews
Excellent
11
Very good
4
Average
0
Poor
1
Terrible
9

carussell69
Courtenay, Canada7 contributions
Nov 2018 • Family
We stopped by this bike store when we were on the way to another but were pleasantly surprised when they were easily able to accommodate our family of 4 at a fraction of the price of our intended destination. Bring id to leave as a security deposit.
Written January 1, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Bárbara N
Toronto, Canada72 contributions
Dec 2012 • Friends
The bikes we rented with Hugo were ok, average bikes compared with other shops in Tulum. What made us love it was the owner who were really friendly, gave us tips, discounts for half a day rent and shared some stories with us. We recommend it.
Written February 3, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

jane_leek
Rushton Spencer, UK9 contributions
Being a keen cyclist and having rented bikes from over 20 different countries I can safely say that Iguanabike in Tulum is the most unfriendly and appalling bike shop I have every had the misfortune in visiting.

Upon arrival I asked the perfectly acceptable question was there a discount available for renting 2 bikes for 3 or more days. The response to this was totally unacceptable and I was told he would not be willing to rent us any bikes at all as we had asked this question. He was rude, totally unpleasant and completely arrogant in the fact that his was the only bike shop in Tulum. The bikes themselves were the sorriest collection of rubbish I have ever seen in a professional shop and would be considered junk in any other country.

Do yourself a favour and don't go anywhere near this bike shop. It is much less hassle to arrange a taxi and you also stand a chance of getting there as the bikes themselves are truly shocking.

Mr Lewis (Manchester UK)
Written May 4, 2009
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Elle F
Wellington, New Zealand2 contributions
Jan 2016 • Solo
I rented a bike from this store, and referred a friend here also. Soon after, the bike I was using broke as I rode it, the bike was in very poor condition.

Coincidently this bike was stolen from a very busy area at the doorstep of my hotel. This happened 2 days into me having the bike. No other bikes had gone missing.

When I went to see Hugo (who I also booked the cenote tour with and he cancelled the evening before without explanation), he was very aggressive, rude and tried to make me pay $230 USD dollars as the fee after showing me the cost to replace the bike would only have been $170 USD.

I said of course I was willing to pay for the bike but it should be a more reasonable figure considering the bike's age and condition. At this point, he said "You gonna see lady, I'm going to call the police and you will see how many police turn up at your doorstep" I was very scared, uncomfortable and would strongly advise not going to this bike shop. particularly if you are a female.

Very friendly at first but a very aggressive and cruel person.
Written January 31, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

kaystimo
New York City, NY8 contributions
Aug 2012 • Solo
If you are a serious cyclist needing a top shelf bike assembled or dismantled or serviced, ABSOLUTELY DO NOT come to this shop unless you are very, VERY desperate..or like abuse. Single ladies - STAY FAR AWAY! The owner - Hugo at first was friendly and assembly easy but he has a serious Dr Jekyll and Hyde personality. To get the bike dissassembled was another story involving a daily run around, changing of days and times and ultimately unprofessional and discouteous treatment to me as if I were a beggar. So, I finally decided to take my chances with a smaller shop..and got GREAT SERVICE, WILLINGNESS TO HELP and a pretty decent job for 1/5th of Hugo´s "give me whatever" expectations. The Hugo guy who owns and does everything is not reliable, or trustworthy. He does not have a fixed price list, does not give receipts and likes to go with this" give me whatever" YET expects the same as you would pay back home-remember that prices for services here in Mexico are not anything near like USA or EEUU etc! ...and his service, tools and skills though are nowwhere near PRO shop level
Written September 25, 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Lauren H
Tulum, Mexico1 contribution
Sep 2012 • Family
Iguana Bikes tour of the cenotes was a top highlight of our week in Tulum. Hugo was our tour guide and he was an excellent person to have show us 3 of the stunning cenotes. It was very cheap in comparison to renting bikes, paying a taxi, and then paying entrance fees into the cenotes. He picked us up from our hotel on the beach road, and took us on snorkeling tours of 3 cenotes, taking us through small cave entrances we never would have been able to find on our own, along with providing snorkeling equipment without an extra fee. Normally this tour includes riding on bicycles to see even more of the jungle views. I would highly recommend anybody wanting to see the cenotes and have an excellent native tour guide (who also speaks great English) call Iguana Bikes about this tour! Our hotel was not aware of this tour, but it definitely exists and the word should be spread! You will not be disappointed!
Written September 22, 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Angela M
10 contributions
Nov 2017 • Solo
After reading so many negative reviews regarding customer service of the bike rentals in Tulum I was unsure which bike shop was the best of the worst!! After attempting to rent a bike on a main road at one bike shop and being treated like my business was not important I ended up at Iguana bike rentals. It is off the main road in Tulum about one block and appeared to be a smaller rental shop but definitely a friendlier place and after a couple of bike options I left with a ‘cruiser’ that was like new for approx $15/ day. They had some there for $10/day but they were plain janes, no basket or carrier rack, and not ‘cruisers’. I love bike riding in Tulum and will definitely rent again from Iguana.
Written December 14, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Foodilicous_99
7 contributions
Mar 2017 • Solo
Do not support this man in anyway!!

I rented a bike from the shop and paid the owner in advance for the days. On the very next day, the bike had a punctured tired and when I gave it to be fixed, he wouldn't return me the bike nor my money and made a huge scene , humiliating and harassing me .
This owner at iguana was the worst part of my trip to Mexico .
Written April 9, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Ashley B
New York City, NY2 contributions
Jan 2017 • Solo
Only had one bike available and had to be returned by 6pm for 100 pesos... and owner was not nice nor helpful...
Written January 2, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

halfhalftravel
New York City, NY180 contributions
Nov 2017 • Couples
We were lucky to have been recommended this bike shop, located across from the Taqueria Honorio. The owner speaks English and can also rent you snorkels for your biking trip to the cenotes down the highway in either direction. For the snorkels, beware that you don’t lose any of the parts when you go under water. The owner also gave us bike locks and a map. Bring IDs, not copies of them! He has a picture of a bike that he shows you if you show a picture of an ID.
Written March 15, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Iguana Bike Shop (Tulum) - All You Need to Know BEFORE You Go

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