Cenotes Casa Tortuga Tulum
Cenotes Casa Tortuga Tulum
4.5
Caverns & Caves
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9:00 AM - 5:00 PM
Monday
9:00 AM - 5:00 PM
Tuesday
9:00 AM - 5:00 PM
Wednesday
9:00 AM - 5:00 PM
Thursday
9:00 AM - 5:00 PM
Friday
9:00 AM - 5:00 PM
Saturday
9:00 AM - 5:00 PM
Sunday
9:00 AM - 5:00 PM
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Suggested duration
1-2 hours
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Top ways to experience Cenotes Casa Tortuga Tulum
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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4.5
625 reviews
Excellent
431
Very good
106
Average
39
Poor
18
Terrible
31

Cindy D
4 contributions
Cenotes Casa Tortuga now includes 4 cenotes open, two open, two caverns. We had originally planned to go to a different cenote but our taxi driver proposed this, one entry price for 4 cenotes. Seemed like a good deal, and it was! The price includes a tour with a guide of the cenotes, to provides you with some great information and the "lay of the land" for the rest of your stay. The tour provides you with a life jacket and masks for the tour, which you turn in after the tour, but can purchase if you need for the rest of your stay. Our guide, Jesus, was patient with the tour group, about 12 people, including all levels of comfort in the water, and he taught us some mayan words. Following the tour, you can go back and swim at any of the cenotes. If you are hungry or thirsty there is a restaurant and small kiosks that sell fruit and smoothies. It was a great day at Cenote Casa Tortuga!
Written March 25, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

scottsnew1
minnesota144 contributions
We had a great time here! We went to to a couple other smaller cenotes out near Coba which I also recommend doing because the experience is so much different. We bought our wrist bands through or hotel and only paid 400 pesos. Others can pay up to 600 pesos, that is the price advertised on their website, so shop around. The price includes life jacket, mask and snorkel.
This place is crowded! There were around 100 people there while we were there. They put you in a group of maybe 15 people and a guide brings you to each of the 4 cenotes in turn, where you are only allowed a limited amount of time at each one. But it's ok, we were pretty tired by the end of 4 of them. My youngest is 10 and not a swimmer, but with the life jackets he was not afraid at all.
You are not allowed to go into the cave cenotes without the guide, but if you want to, you can go back and visit the 2 open cenotes on your own after your tour is over.
We had an amazing time. We wore water shoes, which I bought ahead of our trip, and we also had our own mask and snorkels that we brought along with us.
A locker is 50 pesos, and you will pretty much need to rent one after you change into your swimming gear.
Written December 28, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Sarah Miller
Oslo, Norway73 contributions
Family
If you have a car/ already rented a car just drive there and they will provide you with a great tour. The thing I loved about our tour guide (Juan Pablo ) was that he explained the history behind each cenotes and how they have been found , but also he talked about the plants around us and a special bird, some fruits that Mayan’s used as toothpaste and many more !! He really didn’t have to and he put so much effort and love to his job. I hope you can tip good tour guides so that they will feel appreciated. The only downfall to the cenote was that they don’t have a fix rate and they don’t mention that kids are actually for free so be aware of that before you go there. When they gave me the total in pesos I told them that we have a toddler with us. The guy who was providing the wests (Marbel ) was also very attentive and these two guys stand out since they really looked like they love their job!
Written June 25, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Eva S
1 contribution
Family
Caution ⚠️ Price is very high. Tour is rushed. 15 to 20 minutes to swim. No time to take in the beauty of the cenotes. They advertise you can stay for as long as you want to swim in open cenote, yet take away the life vest and for non swimmers that means an additional cost to rent a life vest. That’s a total of $700 pesos. Almost $40 dollars.
Also, caution with the “all you can eat tacos.” You are only given two drink option (orchata & Jamaica) and will not serve you a glass of water. I was told they could not substitute my drink for a glass of water. If I wanted water, I had to buy a water bottle. Beyond me when you’ve already paid $250 pesos for your meal.
Beautiful place, yet overpriced.
Dear owner: add life vest at the open cenotes for those of us who can’t swim to enjoy additional time swimming. You advertise “Stay to swill for as long as you want in the open cenotes” yet you take away the life vest. Your prices are very high for a max of 20 minute rushed swimming through them. Additional cost to rent a life vest is just unfair to no swimming customers. Will not recommend this place. Had the worst experience in such a beautiful place.
Written July 13, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

nilayshah1994
Mumbai, India572 contributions
4 beautiful Cenotes. They have a public tour which is included in the $25 entrance fee. For a private tour it is an extra 500 pesos. It is Cash only like a lot of places in Tulum so better to always have cash handy. They provide lockers to store your belongings. They have showers which is mandatory before entering the cenote to keep it as clean as possible. Zip line is included in the price. Carry your own towels, they do not provide towels. 
We took the private tour which was great. There are dedicated spots at two of the cenotes where you can jump in from a height. I would definitely recommend going to Casa Tortuga. They have nice crepes and corn stands near the entrance too.
Written April 23, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Firedog187
London, UK43 contributions
Couples
We booked the tour for $70 US from our friendly beach agent this included return transport, entry, some drinks and a pizza lunch
It was about a 40 min drive from Playa del Carmen in a minibus.
Our driver informed us that visiting numbers were down so it would not be too crowded.
He obtained our entry tickets and we made our way to the changing facility, this is just a toilet block with cold showers that you must use before going into the water, they are being eco friendly and do not want body lotions in the water.
Also you can’t take towels and clothing with you and must have footwear that can get wet. Phones or cameras should be in waterproof bags or you risk damage.
The experience is great, four cenotes some going thru underground caves with bats in the ceilings and formations of stalactites. You are given buoyancy aids and have a guide all the way giving information in Spanish and English.
You get a photographer following and can purchase the pics after, they were asking for $144 but that dropped to $100 then $80 but we ended up paying $50 for 94 pics, split between 4 that wasn’t too bad.
Also there is a zip line which takes you over the cenotes and jungle, this is $15 for two rides.
This is a trip worth doing
Written February 16, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Nicole
1 contribution
We came to Cenotes Casa Tortuga at the beginning of the month for my bachelorette party. There was 12 of us and we decided to spend the extra $32 for the tour to be private once we arrived. Nemias was our guide and he was absolutely AMAZING. He let us enjoy on our own but also gave us all the information we needed. There was also a photographer who was so amazing but unfortunately I can't remember his name!!! He took photos of each girl jumping into the water and took a bunch of photos of us having the time of our lives. We passed on ziplining because it had been raining/thundering that morning so we were scared... But I am sure that would have been a blast. Overall we had such a great time at Casa Tortuga and had the best guides!
Written September 20, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

sneha n r
New York City, NY5 contributions
Definitely worth the visit. We went with the private tour option. We did not know to swim and the guide powered through our collective weight. They take you to 4 cenotes. Each one more beautiful than the other. They take pictures along the way so you dont have to worry about carrying your gadgets. They provide the life jackets, swim glasses and the support. They even carry your footwear as you enter in and exit from another side of the cenotes.. You pay for the photographs and tip the guide at the end. The photographs are charged 60$ for 1000 photos. individually it costs more. There are options to jump down for the adventurers. The guide will be right below and you will be wearing the life jacket. The underwater sights are beautiful. There are tiny fishes and turtles in some places.
Written July 31, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

yodadde
Phoenix9 contributions
Family
Gorgeous place! Clean clear water with some cenotes open and some were cave-like. Unfortunately looks like the private owner or government is not regulating this place at all. Way too many people in the water at once for it to be environmentally healthy or friendly. Shops are built literally right next to opening of cenote. If regulations not put in soon, seems like this beautiful treasure will be ruined. We went on a rainy day in the middle of the week and it was packed. Also Guide was more interested in hanging out than guiding us.
Written June 23, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Kara S
23 contributions
What an awesome experience...! We had heard that the cenotes were a must do in Tulum and with different options we just wanted to have a great time and that we did...! This particular spot had a variety of cenotes that you went through and each one was unique and different. You had the option of going with a group of up to 15 people and a guide or paying extra for a guide with however many people are in your group. We went with the option of our own guide and could not have been happier or more pleased...! Alberto (but he also went by Lucky) truly made our experience one we will never forget.
We took an adventure through 4 cenotes, had margaritas and pizza in the middle of nowhere (or what felt like a very secluded area). Alberto was so great and we all enjoyed our time getting to know him, information about cenotes, the Tulum/Mexican and Mayan culture, and having a morning that we will not forget.

Thank you Casa Tortuga Tulum!
Written May 17, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Cenotes Casa Tortuga Tulum - All You Need to Know BEFORE You Go

Frequently Asked Questions about Cenotes Casa Tortuga Tulum

Cenotes Casa Tortuga Tulum is open:
  • Sun - Sat 9:00 AM - 5:00 PM
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We recommend booking Cenotes Casa Tortuga Tulum tours ahead of time to secure your spot. If you book with Tripadvisor, you can cancel up to 24 hours before your tour starts for a full refund. See all 49 Cenotes Casa Tortuga Tulum tours on Tripadvisor