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Delphinus Xel-Ha

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Carretera Chetumal-Puerto Juarez Km. 240 | Local 1 y 2 módulo B., Tulum 77780, Mexico
+52 998 206 3311
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Fantastic day something for everybody We experienced this through our tui rep whilst on holiday... read more

Reviewed 3 days ago
stephen p
,
Weston super Mare, United Kingdom
via mobile
Dolphin interaction

After paying £100 Just to enter Xel Ha. We decided we would do the Dolphin experience. Another... read more

Reviewed 3 weeks ago
Barry G
,
Newcastle, United Kingdom
via mobile
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Enjoy the best Swim with Dolphins program in the biggest natural aquarium of the world, Xel-Ha Ecopark.Delphinus Xel-Ha is inside the Xel-Ha Ecopark, located on the freeway of the Mayan Riviera just 10 minutes from Tulum.Our facilities in Delphinus Xel-Ha at Riviera Maya just like in all of our dolphinariums, are extremely comfortable for our dolphins and visitors. Dolphins enjoy in an area ten times bigger than the established by the Mexican Official Norms.
  • Excellent68%
  • Very good19%
  • Average7%
  • Poor2%
  • Terrible4%
Travelers talk about
“foot push” (50 reviews)
Suggested Duration: More than 3 hours
LOCATION
Carretera Chetumal-Puerto Juarez Km. 240 | Local 1 y 2 módulo B., Tulum 77780, Mexico
CONTACT
Website
+52 998 206 3311

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"dolphin experience"
in 47 reviews
"foot push"
in 50 reviews
"swim with dolphins"
in 38 reviews
"amazing experience"
in 40 reviews
"platinum package"
in 13 reviews
"memory stick"
in 10 reviews
"dolphin trainer"
in 8 reviews
"once in a lifetime"
in 26 reviews
"primax package"
in 6 reviews
"all inclusive food"
in 5 reviews
"floating bridge"
in 5 reviews
"dorsal fin"
in 4 reviews
"dolphin area"
in 4 reviews
"treasure forever"
in 4 reviews
"photo album"
in 4 reviews
"beautiful animals"
in 4 reviews
"bike riding"
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1 - 10 of 372 reviews

Reviewed 3 days ago via mobile

Fantastic day something for everybody We experienced this through our tui rep whilst on holiday well worth it It is a fun packed day with difficulty fitting all activities in There is no need to bring towels as there is plenty on hand at different...More

Thank stephen p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

After paying £100 Just to enter Xel Ha. We decided we would do the Dolphin experience. Another £70. No cameras allowed but they'll sell you one for another £70. Every tour we went on in Mexico was just designed to get as much money out...More

1  Thank Barry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Operaciones X H, , at Delphinus Xel-Ha, responded to this reviewResponded 1 week ago

Dear traveler; Thank you very much for sharing your experience; it is disappointing to read that your visit to Mexico was not a good experience; there are many wonderful places with low costs. Regarding the interaction with the dolphin, we offer different options with variety...More

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Reviewed December 4, 2017

We went to the Riviera Maya with my girlfriend for a week, and one of the attractions that got our eyes was this one: Swimming with dolphins in Xel-Ha Being myself quite scared of water, I was reluctant to do it. But once I was...More

Thank Maximiliano R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Operaciones X H, . at Delphinus Xel-Ha, responded to this reviewResponded December 27, 2017

Dear Maximiliano; We are so grateful for your review about your experience with Nicte Ha and Quiche in our facilities; likewise, we are glad to read your positive comments and compliments of the warm hospitality of Julio, Jorge and Diego; It is very important to...More

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Reviewed November 10, 2017

We took our 2 children here for the day. They did the interactive Dolphin experience. It wasn't cheap but the children enjoyed and took many memories. You have to pay extra for your photos and videos so be prepared!! Its very expensive. The Dolphins are...More

Thank Emma P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Operaciones X H, . at Delphinus Xel-Ha, responded to this reviewResponded November 29, 2017

Dear traveler; Thank you very much for taking a moment of your valuable time and write about your experience in our facilities; we are pleased to read that your children enjoyed the interaction with the marvelous dolphins. Thanks for your visit!

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Reviewed October 26, 2017

Instead of "For a brilliant blue planet". How can you show the people a lot of promotional video's about cleaning beaches and the environment that getting worser and actually totally destroyed, when you have a lot of buildings with the doors open AND the airconditioning...More

Thank carmenisabella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Operaciones X H, , at Delphinus Xel-Ha, responded to this reviewResponded November 1, 2017

Dear traveler; We appreciate your comments, we will investigate and review this situation, I assure you that the corresponding measures will be taken; in Delphinus we have the highest culture of animal welfare, environmental commitment as well as high quality standards focused on continuous improvement....More

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Reviewed September 18, 2017

First of all I want to thank everyone on Xel ha you cannot imagine how amazing and important was this experience and more for my son that he has down syndrome I made the first swimming with dolphins first in your facility at Riviera Maya...More

Thank hellensmitherlon77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Operaciones X H, , at Delphinus Xel-Ha, responded to this reviewResponded September 29, 2017

Dear traveler; We are very excited to read your comments regarding your experience at Delphinus Xel-Há; we are proud to be part of a great experience in Andrew's life sharing unforgettable moments with Odette and Daniel, our specialist in animal care; we feel full of...More

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Reviewed September 6, 2017 via mobile

This was an amazing day!! It truly seemed these people cared for their animals all while giving us an amazing experience at a reasonable price. I highly recommend!!More

Thank Travis H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Operaciones X H, . at Delphinus Xel-Ha, responded to this reviewResponded September 22, 2017

Dear traveler; Thank you for taking your time to share your comments regarding your experience in our facility; we are glad that you recognize the efforts of our staff; the dolphins are the heart of our organization, which is why we have the responsibility to...More

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Reviewed September 6, 2017 via mobile

We visited the Xel-ha Delphinus experience this month with out 7 year old son. We booked the silver package which was for a maximum of four people per group. There were two adults my son and another lady who we didn't know. The experience was...More

Thank Tilly301185
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Operaciones X H, . at Delphinus Xel-Ha, responded to this reviewResponded September 22, 2017

Dear traveler; We appreciate your visit and feedback about your experience in Delphinus Xel-Há; it is very satisfying to read that it was a wonderful experience.; we are certain that your review will be useful for other travelers. Best regards,

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Reviewed August 28, 2017 via mobile

I visited Xel-Ha with my partner. I don't have enough words to fulfil my experience. But here is the jist... Firstly, DON'T believe everything in the negative reviews you read on here. Go with what you think is right. That's what we did. From the...More

1  Thank Gabbi E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Operaciones X H, . at Delphinus Xel-Ha, responded to this reviewResponded September 22, 2017

Dear traveler; Thank you for taking your time to share your positive comments regarding your experience; for us it has been a pleasure to serve you and be part of a fantastic day. Likewise we are proud to read that it was worth the money...More

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Reviewed August 25, 2017 via mobile

We visted Xel-ha twice during our two week stay. The first was general admittance which was all inclusive. Would highly recommend booking before with cheaper companies rather than the holiday companies which are very expensive!! Had an amazing day! Our group ranged in age from...More

1  Thank Nicola H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Operaciones X H, . at Delphinus Xel-Ha, responded to this reviewResponded August 28, 2017

Dear traveler; We appreciate your visit and feedback about your experience in our facilities; It’s really rewarding to know that enjoyed an amazing time with the dolphins. We are certain that your review will be useful for other travelers and we'll make sure to send...More

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Ask a question
Questions & Answers
taffgygal74
August 18, 2017|
AnswerShow all 2 answers
Response from AdiOsborne | Reviewed this property |
Hi there, yes the enclosure has fish in with the dolphins 🐬
1
Vote
LadyM429
May 30, 2017|
AnswerShow all 5 answers
Response from Cheryl G | Reviewed this property |
Get the CD of the pics. Don't rely on them to give you a download otherwise.
1
Vote
tomsgirl13
Hi We did the platinum dolphin swim on 21 April. The swim was a fantastic experience but afterwards we purchased a photograph for my daughter at a cost of $39 USD. We were given the choice of a physical or digital copy of the photograph and my daughter chose the digital option. We were told that the photograph would be emailed to us within 24 hours but we have never received it. We contacted Delphinus via the 'live chat' function on their website and were told that they had a record of our purchase but were unable to retrieve the photograph from the server and the IT department were working on it, but they had no estimated time of resolution. The live chat function hasn't been available since and we have received no reply to two further emails that we have sent to the Delphinus photo email address to try to find out when we can expect to receive the photo. We have tried calling several times on the toll free number on the website from the UK but there is no reply. Can you help? We are so disappointed to not have any photographs at all of this experience.
May 1, 2017|
AnswerShow all 3 answers
Response from Roxanne O | Reviewed this property |
I wouldn't count on getting it. They delete their pictures once they are done with them. We ordered a couple of digital photos and they were emailed before we left the premises! I would demand your money back and tell them... More
2
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