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Delphinus Xel-Ha

Certificate of Excellence
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Address: Carretera Chetumal-Puerto Juarez Km. 240 | Local 1 y 2 módulo B., Tulum 77780, Mexico
Phone Number:
+52 998 206 3311
Website
Recommended length of visit: More than 3 hours
Description:

Enjoy the best Swim with Dolphins program in the biggest natural aquarium...

Enjoy the best Swim with Dolphins program in the biggest natural aquarium of the world, Xel-Ha Ecopark.Delphinus Xel-Ha is inside the Xel-Ha Ecopark, located on the freeway of the Mayan Riviera just 10 minutes from Tulum.Our facilities in Delphinus Xel-Ha at Riviera Maya just like in all of our dolphinariums, are extremely comfortable for our dolphins and visitors. Dolphins enjoy in an area ten times bigger than the established by the Mexican Official Norms.

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TripAdvisor Reviewer Highlights

Read all 599 reviews
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  • 238
    Excellent
  • 68
    Very good
  • 21
    Average
  • 9
    Poor
  • 15
    Terrible
Delphinus Silver

We booked this excursion with TUI at the El Dorado/Sensimar Resort. Something my husband & myself wanted to check off our bucket list. Our Driver picked us up at the hotel, a... read more

Reviewed 2 weeks ago
CalliePearson
,
Elkhorn, Wisconsin
via mobile

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599 Reviews from our TripAdvisor Community

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Showing 351: English reviews
Level Contributor
24 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
Reviewed 1 week ago NEW via mobile

We visited xel-ha totday, the photos at xel-ha where 60 dollars total.. pretty expensive right? But this price was excluding the dolphin photos. Everybody wants a picture with these beautiful creatures, you want a picture of the experience. Me and my girlfriend have photos of our dolphin trip in Spain, they where a pricey 30 dollars but worth the money.... More 

Helpful?
Thank Chris Wenzel
Elkhorn, Wisconsin
Level Contributor
7 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago via mobile

We booked this excursion with TUI at the El Dorado/Sensimar Resort. Something my husband & myself wanted to check off our bucket list. Our Driver picked us up at the hotel, a quick ride to Delphinus Park & we were there. There was a quick informational video we watched while riding just before we arrived. Our driver escorted us down... More 

Helpful?
Thank CalliePearson
Monica B, Operaciones at Delphinus Xel-Ha, responded to this review

Dear Traveler; Thank you so much for writing; it’s very satisfying read that you had an amazing experience with the dolphins; likewise thank you for the recognition of our staff. We are glad to read that it was worth it; thanks for your recommendation. We are certain that your review will be useful for other travelers. Thanks for your visit!... More 

Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago via mobile

A little disorganised to begin with, with no one really knowing where we should go. Once we got going it was great. The dolphins were well looked after and staff lovely. Food was good, and we were in a group of 5 which I felt was just right. Photos after exchange rate worked out at £200 for pics and video.... More 

Helpful?
1 Thank Simrun B
Monica B, Operaciones at Delphinus Xel-Ha, responded to this review

Dear traveler; Thank you for taking your time to share your comments regarding your experience in our facility; we are glad that you recognize the efforts of our staff; the dolphins are the heart of our organization, which is why we have the responsibility to direct all our efforts towards their welfare. Thanks for your visit! Kind regards, More 

Level Contributor
85 reviews
23 attraction reviews
common_n_attraction_reviews_1bd8 51 helpful votes
Reviewed April 16, 2017

We did the platinum dolphin experience so only 6 people in our group. Really great experience especially being pushed out of the water by 2 dolphins on your feet. Amazing photos

Helpful?
Thank Ardy2012
Monica B, Operaciones at Delphinus Xel-Ha, responded to this review

Dear traveler; Thank you very much for taking a moment of your valuable time and write about your experience as a platinum customer in our facilities. We are glad to read that you had a wonderful experience. Kind regards, More 

Level Contributor
5 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 16 helpful votes
Reviewed April 14, 2017 via mobile

Great experience, were very well looked after, had loads of time with the dolphins which were well looked after. Photos were very expensive and it felt like a money making scheme rather than an environmental education visit as it portrays itself to be, such a shame.

Helpful?
1 Thank Casey M
1 review
Reviewed April 12, 2017 via mobile

What a wonderful adventure!! Dolphins close up and personal. These dolphins are well cared for and loved by the staff. And these are very content dolphins. I did everything advertised and more. I am a poor swimmer but it didn't matter. With life jacket on and in the correct position I was amazed to be propelled in the air with... More 

Helpful?
Thank terrijaeckle
Monica B, Operaciones at Delphinus Xel-Ha, responded to this review

Dear visitor; We thank you for your positive comments, for us it has been a pleasure to serve you and be part of that wonderful adventure. Best regards, More 

Level Contributor
3 reviews
Reviewed April 12, 2017 via mobile

My mom and I went to Tulum for a Christmas/birthday present for me. I was looking for a day out that was kind of touristy but not too much. We had a fantastic time! My mom was unable to go in the water but enjoyed herself all the same. They have everything from zip lining into the water to cliff... More 

Helpful?
Thank Carolyn P
Monica B, Operaciones at Delphinus Xel-Ha, responded to this review

Dear visitor; We appreciate your comments about your experience in Xel-Há Park. It's pleasant to read that was a fantastic day for you and your mom. Thanks for your visit! Best regards, More 

1 review
Reviewed April 8, 2017 via mobile

Absolutely fantastically organised day! We were Dolphin Trainers for the day as this was only slightly more to pay "Gold" but it was so worth it. We had such a memorable day playing, training, washing & learning about the dolphins. Gwendolin was our trainer for the day and she really looked after us and made sure we were confident and... More 

Helpful?
Thank Chloë B
Monica B, Operaciones at Delphinus Xel-Ha, responded to this review

Dear Chloë B; Thank you very much for taking the time to write a review about your memorable day as a "trainer for a day". We are happy to read your positive comments about the experience and compliments of the warm hospitality of Gwendolin. Kind regards, More 

1 review
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed March 24, 2017

I reluctantly agreed to go along with my 10 year old son on the dolphin swim. The overall experience was amazing and I do feel the dolphins are well cared for, however I was surprized that they allowed the group into the pools without asking everyone to shower first or ensure they have no sunscreen slathered on their bodies. I... More 

Helpful?
2 Thank Joan I
Monica B, Operaciones at Delphinus Xel-Ha, responded to this review

Dear traveler; We appreciate your visit and feedback about your experience, we are glad to read that you spent an awesome time with the dolphins. On the other hand, we suggest to our visitors not use sunscreen during the activity; we will take your observations very seriously and we will do our best efforts to solve the situation that you... More 

Milton, Ontario, Canada
Level Contributor
111 reviews
54 attraction reviews
common_n_attraction_reviews_1bd8 57 helpful votes
Reviewed March 20, 2017 via mobile

We came here as part of an excursion from our resort. Just a mental note, take a taxi from your resort instead of the Delfinus transport, it was way cheaper!! We really enjoyed our time. We were a family of 4+ one other person in our group. We were in the water for 45 minutes at least. The Dolphins were... More 

Helpful?
Thank Roxanne O
Monica B, Operaciones at Delphinus Xel-Ha, responded to this review

Dear traveler; We appreciate your visit and comments about your experience in our facilities; enables us to continually improve our services. We are happy to read that you enjoyed the interaction with the marvelous dolphins. Best regards, More 

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Bognor Regis, United Kingdom
3 months ago

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  • Will you pick up and drop off at my hotel?
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