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Delphinus Xel-Ha

#12 of 86 things to do in Tulum Features Animals
Carretera Chetumal-Puerto Juarez Km. 240 | Local 1 y 2 módulo B., Tulum 77780, Mexico
+52 998 206 3311
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Review Highlights
amazing experience however !!

Xel ha is a great aqua experience like no other I've seen before the snorkelling was great seen... read more

Reviewed 2 weeks ago
Darren R
,
Birmingham, United Kingdom
via mobile
Dolphins

while we were at Xel-Har Park, my husband and I had to have the Dolphin Experience, best day of my... read more

Reviewed 3 weeks ago
norlyn
,
Manchester
Read all 605 reviews
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Enjoy the best Swim with Dolphins program in the biggest natural aquarium of the world, Xel-Ha Ecopark.Delphinus Xel-Ha is inside the Xel-Ha Ecopark, located on the freeway of the Mayan Riviera just 10 minutes from Tulum.Our facilities in Delphinus Xel-Ha at Riviera Maya just like in all of our dolphinariums, are extremely comfortable for our dolphins and visitors. Dolphins enjoy in an area ten times bigger than the established by the Mexican Official Norms.
  • Excellent68%
  • Very good19%
  • Average7%
  • Poor2%
  • Terrible4%
Travelers talk about
Suggested Duration: More than 3 hours
LOCATION
Carretera Chetumal-Puerto Juarez Km. 240 | Local 1 y 2 módulo B., Tulum 77780, Mexico
CONTACT
Website
+52 998 206 3311

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1 - 10 of 605 reviews

Reviewed 2 weeks ago via mobile

Xel ha is a great aqua experience like no other I've seen before the snorkelling was great seen some real big fish in the Laguna including a huge barracuda which scared the hell out of me but we choose to ad on the dolphin interaction...More

Thank Darren R
Operaciones X H, . at Delphinus Xel-Ha, responded to this reviewResponded 6 days ago

Dear traveler; We understand and appreciate your concern on these lovely creatures, but you can be sure that we are doing our best effort to keep them safe giving them the best quality of life; they are part of our family and we love them....More

Reviewed 3 weeks ago

while we were at Xel-Har Park, my husband and I had to have the Dolphin Experience, best day of my life and I am 60 years old lol

Thank norlyn
Operaciones X H, . at Delphinus Xel-Ha, responded to this reviewResponded 6 days ago

Dear visitor; Thank you for taking the time to share your experience from your recent visit; it is very pleasant to read that you had a magnificent experience and above all the best day of your life. Kind regards,

Reviewed 4 weeks ago via mobile

Had a superb day here, well worth the money. Loads of stuff to do, swim with dolphins, snorkel in the lagoon, drift down a lazy river (which to be fair isn't lazy at all you have to work a bit to get back to the...More

Thank Perry M
Operaciones X H, . at Delphinus Xel-Ha, responded to this reviewResponded 2 weeks ago

Dear traveler; We appreciate your visit and feedback about your experience in Delphinus Xel-Há; it’s very satisfying read that you had a fabulous time. Thanks for your visit! Kind regards,

Reviewed May 16, 2017 via mobile

We visited xel-ha totday, the photos at xel-ha where 60 dollars total.. pretty expensive right? But this price was excluding the dolphin photos. Everybody wants a picture with these beautiful creatures, you want a picture of the experience. Me and my girlfriend have photos of...More

3  Thank Chris Wenzel
Monica B, Operaciones at Delphinus Xel-Ha, responded to this reviewResponded 4 weeks ago

Dear traveler; We appreciate your visit and feedback about your experience, first of all, we hope you enjoyed your time with the dolphins. On the other hand, we know that some people feel that the price of photographic memories is high, however we must say...More

Reviewed May 9, 2017 via mobile

We booked this excursion with TUI at the El Dorado/Sensimar Resort. Something my husband & myself wanted to check off our bucket list. Our Driver picked us up at the hotel, a quick ride to Delphinus Park & we were there. There was a quick...More

Thank CalliePearson
Monica B, Operaciones at Delphinus Xel-Ha, responded to this reviewResponded May 18, 2017

Dear Traveler; Thank you so much for writing; it’s very satisfying read that you had an amazing experience with the dolphins; likewise thank you for the recognition of our staff. We are glad to read that it was worth it; thanks for your recommendation. We...More

Reviewed April 19, 2017 via mobile

A little disorganised to begin with, with no one really knowing where we should go. Once we got going it was great. The dolphins were well looked after and staff lovely. Food was good, and we were in a group of 5 which I felt...More

1  Thank Simrun B
Monica B, Operaciones at Delphinus Xel-Ha, responded to this reviewResponded May 9, 2017

Dear traveler; Thank you for taking your time to share your comments regarding your experience in our facility; we are glad that you recognize the efforts of our staff; the dolphins are the heart of our organization, which is why we have the responsibility to...More

Reviewed April 16, 2017

We did the platinum dolphin experience so only 6 people in our group. Really great experience especially being pushed out of the water by 2 dolphins on your feet. Amazing photos

Thank Ardy2012
Monica B, Operaciones at Delphinus Xel-Ha, responded to this reviewResponded April 30, 2017

Dear traveler; Thank you very much for taking a moment of your valuable time and write about your experience as a platinum customer in our facilities. We are glad to read that you had a wonderful experience. Kind regards,

Reviewed April 14, 2017 via mobile

Great experience, were very well looked after, had loads of time with the dolphins which were well looked after. Photos were very expensive and it felt like a money making scheme rather than an environmental education visit as it portrays itself to be, such a...More

1  Thank Casey M
Operaciones X H, . at Delphinus Xel-Ha, responded to this reviewResponded 2 weeks ago

Dear traveler; Thank you very much for taking a moment of your valuable time and write about your experience in our facilities; dolphins are the heart of our organization, which is why we have the responsibility to direct all our efforts towards their welfare. On...More

Reviewed April 12, 2017 via mobile

What a wonderful adventure!! Dolphins close up and personal. These dolphins are well cared for and loved by the staff. And these are very content dolphins. I did everything advertised and more. I am a poor swimmer but it didn't matter. With life jacket on...More

1  Thank terrijaeckle
Monica B, Operaciones at Delphinus Xel-Ha, responded to this reviewResponded April 16, 2017

Dear visitor; We thank you for your positive comments, for us it has been a pleasure to serve you and be part of that wonderful adventure. Best regards,

Reviewed April 12, 2017 via mobile

My mom and I went to Tulum for a Christmas/birthday present for me. I was looking for a day out that was kind of touristy but not too much. We had a fantastic time! My mom was unable to go in the water but enjoyed...More

Thank Carolyn P
Monica B, Operaciones at Delphinus Xel-Ha, responded to this reviewResponded April 16, 2017

Dear visitor; We appreciate your comments about your experience in Xel-Há Park. It's pleasant to read that was a fantastic day for you and your mom. Thanks for your visit! Best regards,

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Questions & AnswersAsk a question
LadyM429
Hello. My 9 year old wants to swim with the dolphins I do not. Can I see him in the aquarium while he interacts with the dolphin?
May 30, 2017|
Answer Show all 5 answers
Response from Cheryl G | Reviewed this property |
Get the CD of the pics. Don't rely on them to give you a download otherwise.
1
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tomsgirl13
Hi We did the platinum dolphin swim on 21 April. The swim was a fantastic experience but afterwards we purchased a photograph for my daughter at a cost of $39 USD. We were given the choice of a physical or digital copy of the photograph and my daughter chose the digital option. We were told that the photograph would be emailed to us within 24 hours but we have never received it. We contacted Delphinus via the 'live chat' function on their website and were told that they had a record of our purchase but were unable to retrieve the photograph from the server and the IT department were working on it, but they had no estimated time of resolution. The live chat function hasn't been available since and we have received no reply to two further emails that we have sent to the Delphinus photo email address to try to find out when we can expect to receive the photo. We have tried calling several times on the toll free number on the website from the UK but there is no reply. Can you help? We are so disappointed to not have any photographs at all of this experience.
May 1, 2017|
Answer Show all 3 answers
Response from Roxanne O | Reviewed this property |
I wouldn't count on getting it. They delete their pictures once they are done with them. We ordered a couple of digital photos and they were emailed before we left the premises! I would demand your money back and tell them... More
1
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Lisa-Catrin3
Can someone give my an idea on the prices of picture packages please. How many pictures do you get for various prices? Thanks
January 31, 2017|
Answer Show all 4 answers
Response from jimboflash | Reviewed this property |
Hi Lisa, A single photo works out about £25 and comes in a frame. For all the photos it's around £80 and the photo's come on a disk or memory card. If you want the video and all the photo's it was around £130.
1
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