Dear Nicholas,
Thank you for sharing your concerns. We're amazed to read that your experience didn't meet your expectations since, it doesn't matter if it is Palancar, Santa Rosa, Punta Tunich, Chankanaab, Tormentos... any reef in Cozumel is wonderful!
We have reviewed our agenda for that date, August 28th, and can confirm that your group guided by Fernando, our ScubaCaribe instructor, was made up of two other Rescue Divers as good as you. Therefore, the required Dive Check was correctly met with the aim of putting together a group of certified divers with similar training levels.
In regards to the dive sites, two factors must be taken into account:
- Due to the coral reef protection and marine life conservation, environmental authorities prohibit water activities at certains points in Cozumel during periods of the year.
- And sometimes, the most famous reefs of Cozumel aren't visited due to the distance of navigation. For example, from Playa del Carmen to Palancar the navigation time is between an hour and a half and an hour 45 minutes.
Please Nicholas, be assured that we greatly appreciate your business and hope to have the opportunity to welcome you again in the near future.
Thanks for your understanding!
Your ScubaCaribe Team.