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The Custom Tour by Rod Ratner

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Open Now: 12:00 AM - 11:59 PM
Open today: 12:00 AM - 11:59 PM

The Custom Tour by Rod Ratner
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“cliff jumping”(34 reviews)
“mayan village”(110 reviews)
“turtle bay”(23 reviews)
About
Visit our website and let us design a Private Custom Tour for you. Your personal tour guide will stay away from the crowds always aiming for FUN, SAFETY & COMFORT. We are passionate about nature, history, culture and photography. We love spending...more
Open Now
Hours Today: 12:00 AM - 11:59 PM
See all hours
Suggested duration: More than 3 hours
Contact
Playa del Carmen 77710, Mexico
Website
+52 1 984 876 0000
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Reviews (397)
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All reviews cliff jumping mayan village turtle bay mayan children beat the crowds zip lining mayan guide chichen itza and ek balam took pictures clean van own pace amazing photos safe driver email communication avoid the crowds private van cenote swim
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1 - 10 of 386 reviews
Reviewed 4 days ago via mobile

Visiting Cancun for the first time and Cat gave us one amazing tour. Learned a lot about the Mayan community followed by a traditional meal made by the locals. Cenotes where nothing short of breath taking. In addition we were provided with photos of our...More

Date of experience: January 2019
Thank Mike N
Reviewed 1 week ago

Our tour was an outstanding experience for the whole family. Kat, our tour guide, got us out on the road early to stay ahead of the crowds, so we could take as many pictures and have as much time to explore and swim as we...More

Date of experience: December 2018
Thank BriSwatek
Reviewed 1 week ago

My daughter and I vacationed in Tulum while she was on winter break from college. Before we left the U.S., we booked a day trip with The Custom Tour online that included a visit to Chichen Itza, Saamal Cenote at Hacienda Selva Maya, and a...More

Date of experience: January 2019
Thank texagrace
Reviewed 1 week ago via mobile

We had a great time visiting Chichen Itza and Ek’ Balam with Claire! She was super interesting, provided us with a ton of historical information about the sites and she was really attentive to our interests! Rod was very accomodating in regards to the booking....More

Date of experience: January 2019
1  Thank Vincent B
Reviewed 2 weeks ago

Having done the whale shark adventure with The Custom Tour in 2016, we knew immediately that a return trip to the Yucatan HAD to include another excursion with Rod's company. Kat and Benjamin were right on time to pick us up at our condo in...More

Date of experience: December 2018
Thank NCMermaid27707
Reviewed 2 weeks ago

My husband and I did the Coba and Tulum tour, with the added Cenote snorkel with The Custom Tour last week, and it was one of the highlights of our time in Mexico! Email communication and deposit payment were easy when making our reservation, and...More

Date of experience: December 2018
Thank calivalley92
Reviewed 2 weeks ago

Start to finish this was the perfect day for our group of five from Canada (three 40somethings and 10 and 13 years olds). Picked up at 6:30 to arrive at Coba just before the park opened. Benjamin was an excellent and safe driver. At Coba...More

Date of experience: December 2018
Thank Suze C
TheCustomTour, General Manager at The Custom Tour by Rod Ratner, responded to this reviewResponded 2 weeks ago

Dear Suze C, Thank you so much for taking some of your precious vacation time to write this flawless review! We are so glad to hear that the entire trip was of your liking (and your children ad a great time too!). We look forward...More

Reviewed 3 weeks ago via mobile

I had read all the reviews and wondered “How can this tour get all these 5 star reviews?” I decided to book the day after Christmas for a custom tour for our family of 4 and it exceeded all my expectations. Kat was our guide...More

Date of experience: December 2018
Thank B1510NZrobh
TheCustomTour, General Manager at The Custom Tour by Rod Ratner, responded to this reviewResponded 2 weeks ago

Dear Rob, Thank you so much for taking the time to share your kind feedback! We are really glad to hear that you and your family had a fantastic tour experience with The Custom Tour! We appreciate the fact that you are helping us spreading...More

Reviewed December 3, 2018

I see a couple of my siblings have already posted 5-star reviews of the tour we took on November 26 as a family of 11, and I wanted to add my voice. The tour was fabulous. The guides - Kat and Tania - were knowledgeable,...More

Date of experience: November 2018
2  Thank RebbyFromBC
Reviewed December 1, 2018

Eleven of my extended family members met in Mexico for a family reunion, and we all took The Custom Tour on our third day in Mexico. Our tour guides were Kat (a young lady from Estonia) and Tania (a twin to actress America Ferrerra) and...More

Date of experience: November 2018
1  Thank Ellen E R
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Questions & Answers
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Violeta G
June 26, 2018|
Answer
Response from TheCustomTour | Property representative |
Hello! Please click on the WEBSITE BUTTON next to the details of this listing. You can also Google us: The Custom Tour by Rod Ratner Safe travels!
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AliceL3771
June 18, 2018|
Answer
Response from TheCustomTour | Property representative |
Hello! Thanks for your interest in The Custom Tour! Unfortunately that cenote will get super crowded with the crowds from the cruise ships! We have better locations for our Underground Cenote experience! Please check out... More
1
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Jodie H
March 22, 2018|
AnswerShow all 2 answers
Response from TheCustomTour | Property representative |
Hi Jodie! Thank you for your interest in The Custom Tour. This time we are unable to accommodate your last minute tour requests. We are fully booked already for tomorrow! Thank you for your understanding. We get booked up in... More
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