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The Custom Tour by Rod Ratner

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Riviera Maya | Quinta Alegría Shopping Mall, Playa del Carmen 77710, Mexico
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Review Highlights
5 Star!!!!

My husband and I took our teenagers (19-17-14) on one last big family vacation before we have two... read more

Reviewed 2 days ago
twflyers
,
Sioux Falls, South Dakota
via mobile
First class tours & customized fun!

Everything about working with Rod was outstanding! As this was our first trip to Playa, he was... read more

Reviewed 2 weeks ago
Stacey S
,
San Jose, California
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Let us design a Private Custom Tour for You and take You see this Unique part of the World! Your Personal Tour Guide will stay away from the big parks and crowds always aiming for FUN, SAFETY & COMFORT. We are passionate about nature and love to spend our days snorkeling the Cenotes & Zip-lining... Mayan Ruins are also Fun! We will share with you our local knowledge about this land of The Maya & some great Food as well!
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Travelers talk about
“cliff jumping” (30 reviews)
“mayan village” (106 reviews)
“turtle bay” (23 reviews)
Open Now
Hours
Hours Today: 12:00 AM - 11:59 PM
Suggested Duration: More than 3 hours
LOCATION
Riviera Maya | Quinta Alegría Shopping Mall, Playa del Carmen 77710, Mexico
Write a ReviewReviews (363)
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All reviews
"cliff jumping"
in 30 reviews
"mayan village"
in 106 reviews
"turtle bay"
in 23 reviews
"beat the crowds"
in 23 reviews
"mayan children"
in 8 reviews
"zip lining"
in 59 reviews
"awesome photos"
in 5 reviews
"took pictures"
in 18 reviews
"clean van"
in 8 reviews
"mayan guide"
in 8 reviews
"chichen itza and ek balam"
in 5 reviews
"own pace"
in 14 reviews
"authentic lunch"
in 6 reviews
"safe driver"
in 5 reviews
"avoid the crowds"
in 7 reviews
"open air cenote"
in 4 reviews
"juan carlos"
in 5 reviews
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1 - 10 of 355 reviews

Reviewed 2 days ago via mobile

My husband and I took our teenagers (19-17-14) on one last big family vacation before we have two college schedules to work around. We knew that we wanted to take them off property from our resort in Cancun, but we also knew that we didn't...More

Thank twflyers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago

Everything about working with Rod was outstanding! As this was our first trip to Playa, he was willing to accommodate all requests & was responsive with communication. Availability worked out to be back to back tour days & we loved every minute. First day: Tulum...More

1  Thank Stacey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rod R, Owner at The Custom Tour by Rod Ratner, responded to this reviewResponded 1 week ago

Dear Stacey S, Thank you so much for rating our excursion services as FIRST CLASS TOURS & CUSTOMIZED FUN! We are glad to hear that you had a great time learning, laughing and exploring with us. We look forward to hearing from you in the...More

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Reviewed 2 weeks ago

We (four of us) had the best day with Tania and our driver Diego. We left bright and early to head to Coba and were some of the first people to climb the ruins. This was great to do with no crowds and actually experience...More

Thank Eviern74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rod R, Owner at The Custom Tour by Rod Ratner, responded to this reviewResponded 1 week ago

Dear Eviern74, Thank you so much for your amazing feedback! We are glad to hear that you had THE BEST DAY EVER touring Coba with our team! We look forward to touring with you on your next vacation to The Riviera Maya! Muchas Gracias! TCT...More

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Reviewed 3 weeks ago via mobile

We had the BEST time during our tour with Kat-our guide, and Benjamin-our driver. We were picked up at our villa in a clean, air conditioned van, complete with waters and snacks. Our first stop was the cenote, and it was breathtaking!!!! We went early...More

Thank kellie163
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rod R, Owner at The Custom Tour by Rod Ratner, responded to this reviewResponded 3 weeks ago

Dear kellie163, Thank you so much for your great review! We are glad to hear that your lovely Family had a great time yesterday with our team! We look forward to touring with you in September! Muchas Gracias! TCT Team

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Reviewed 4 weeks ago via mobile

This was not our first trip to Playa del Carmen [it was me and my husband's 7th, but our kids and guests 1st], but this personal and private tour with our guide, historian, photographer, biologist, and cool dude [according to my son] Pato and our...More

Thank kellygpatton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rod R, Owner at The Custom Tour by Rod Ratner, responded to this reviewResponded 3 weeks ago

Wow! Thank you so much for your flawless review! We are honored to hear that this was "THE BEST TOUR YOUR FAMILY HAS EVER EXPERIENCED!" We really appreciate your kind words and your great support full of stars! Come back soon! Thank you for recommending...More

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Reviewed May 11, 2018 via mobile

Our tour guide was Juan and he was definitely 1 in a million! Very knowledgeable, brought mosquito spray for our walk in the jungle, bottles of water, cold towels, snacks and umbrellas for the hot sun at Tulum. Gave us all the information about Tulum...More

Thank Lauren M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rod R, Owner at The Custom Tour by Rod Ratner, responded to this reviewResponded May 13, 2018

Dear Lauren M, Thank you so much for taking the time to review your Custom Tour Experience! We are glad to hear that you and your lovely Family had a great time touring with us. Thank you for recommending us so highly!!! TCT Team

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Reviewed May 3, 2018

Booking our tour was effortless. Communication was quick and smooth. The morning of the tour we were greeting with a smile from Kat and a handshake from Benjamin. The ride to Chichen Itza was comfortable and the company was excellent. Kat made the day relaxing...More

1  Thank jbenson2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rod R, Owner at The Custom Tour by Rod Ratner, responded to this reviewResponded May 13, 2018

Dear jbenson2018, Thank you so much for your fabulous feedback! Your words mean a lot for me and our team! We are glad to hear that you enjoyed your Private Chichen Itza Experience! We look forward to touring with you again. Safe travels! TCT Team

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Reviewed April 26, 2018

Starting from the beginning... The booking process was easy and my questions and requests were addressed smoothly and quickly. The night before our tour a fire at our hotel forced us all from our rooms at 1am. Finally finding a place to hunker down for...More

Thank lolasmom08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rod R, Owner at The Custom Tour by Rod Ratner, responded to this reviewResponded May 13, 2018

Dear lolasmom08, This amazing review is super valuable! Thank you so much for letting us tour with your lovely Family after everything that happened at your hotel the night before! Wow! We feel lucky to help improve your vacation in such a positive way! This...More

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Reviewed April 25, 2018

We did the Chichen Itza express tour. It was really great because we wanted to go there but not having to use a whole day of our vacation to do it. The tour guide at Chichen Itza was really nice and a native Maya which...More

Thank marineseront
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rod R, Owner at The Custom Tour by Rod Ratner, responded to this reviewResponded May 13, 2018

Dear marineseront, Thanks a lot for your great review! We are glad to hear that you had a great time with our team at Chichen Itza! Thank you for recommending us so highly! Merci - Bedankt - Gracias Your Custom Tour Friends

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Reviewed April 19, 2018 via mobile

We just spent the day with Kat exploring three different cenotes, cliff jumping, zip lining, and canoeing. The water was unbelievable and in all 3 cenotes we were the only people there. The lunch in the local Mayan village was delicious and the people were...More

Thank Deborah E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rod R, Owner at The Custom Tour by Rod Ratner, responded to this reviewResponded April 20, 2018

Dear Deborah, Thanks a lot for your reviewing us so quickly, on the same day you toured with us! Hope you are also loving your Chichen Itza tour today! Thank you for letting us take care of your tour arrangements while in Playa del Carmen,...More

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Ask a question
Questions & Answers
Alice L
June 18, 2018|
Answer
Response from Rod R | Property representative |
Hello! Thanks for your interest in The Custom Tour! Unfortunately that cenote will get super crowded with the crowds from the cruise ships! We have better locations for our Underground Cenote experience! Please check out... More
1
Vote
Jodie H
March 22, 2018|
AnswerShow all 2 answers
Response from Rod R | Property representative |
Hi Jodie! Thank you for your interest in The Custom Tour. This time we are unable to accommodate your last minute tour requests. We are fully booked already for tomorrow! Thank you for your understanding. We get booked up in... More
0
Votes
BonK27
November 13, 2016|
Answer
Response from Rod R | Property representative |
Hola! Our personal tour guides love to share their knowledge about the local flora and fauna, bird watching is also one of our favorite activities during most of your tours! Depending on your tour itinerary we could spot... More
2
Votes
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