Aqua Excursions
Aqua Excursions
4.6
Scuba & SnorkellingShark DivingFishing Charters & Tours
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About
We offer snorkeling and scuba diving activities for all levels, from beginners to very well experienced divers. We are located at several resorts along the Riviera Maya, among which: Palladium and Grand Sirenis, Viva Maya & Azteca in Playacar, hotel zone in Playa del Carmen, and The Royal and Gran Porto resorts, right in the heart of downtown Playa. Come and join us! We are already looking forward to introducing you to our nice and friendly mexican team!!
Playa del Carmen, Quintana Roo, Mexico
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
4.6
838 reviews
Excellent
682
Very good
82
Average
27
Poor
18
Terrible
29
Emily_wa181
23 contributions
Feb 2025 • Couples
Booked a trip to Akumal to see turtles. The staff were super helpful and obviously cared about the environment establishing rules to protect akumal bay. We saw more turtles that I can count, some squids. When I couldn’t see the turtle they were pointing at they helped pull me closer, and when I almost followed another tour group they helped find me again. They also helped me to clean my personal snorkelling gear to stop it from misting up.
Wish I’d found these guys earlier in my stay at Grand Sirenis. Definitely have a look if you are booked in grand sirenis.
Wish I’d found these guys earlier in my stay at Grand Sirenis. Definitely have a look if you are booked in grand sirenis.
Written February 26, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ken M
Upper Darby, PA6 contributions
Sep 2021
We were staying at Grand Palladium (TRS) in Sept 2021 and I done 10 dives in Mexico prior to this trip. I had never got to use Aquaexcursions services before. I was looking forward to diving Cozumel (again) and some Cenote dives. Chris was our divemaster. I had hoped to dive Dos Ojos army Cenote dives. Fortunately, Chris had other plans. This is Chris' best Cenote dive site and we quickly found out why. It was not crowded and close to GP. Besides the dives, 2 tanks in 2 caverns, most of the divers on the site were clearly experienced cave divers (yes, there were the warning signs to the entrance to the real caves). The overhead environment was such that it felt more cave than cavern but it was extremely safe. The average depth was quite shallow so our dives were long. It is cold so bring a wet suit, I had a shorty and was not too cold. I will also bring a hood next time. I have done 15 dives to date, four in Cozumel, including a wreck and "the Wall. Taj Mahal ranks as Two of the best dives I've ever done! The dives in Cozumel were a reef and drift dive in shallow water. About Chris, I cant speak too highly of him. He was excellent, very funny and gave us a fantastic safe experience. His confidence spread to us divers. I would dive and train with him any day! The staff was quite welcoming and generous with their time, particularly Mizraim who was funny and informative. I was just "whatsapp(ing)" with him this morning. I also was also fortunate to meet Mike ,the owner, and we discussed doing my Advanced Open Water (plus rescue) on my next trip. I cannot recommend these guys enough when diving in Riviera Maya and I look forward to next year when I can dives fantastic sites with funny, experienced staff!
Written December 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Siteseer1
Jacksonville, FL964 contributions
Dec 2022
I used Aquaexcursions to complete my Advanced Open Water diving certification. I had planned this months in advance and prepaid. It took much back and forth to make sure I was getting what I wanted. When I got there I checked in with the dive shop on Viva Azteca property and found out that I couldn't do one of the specialties I had picked, wreck, as they weren't going the day I had chosen, I also found out that they would do the shark dive, online had told me no. So I chose Drift which was a good learning dive. The other thing was that I had to goto Viva Maya location as they had all the gear. Maya was 4 hotels over.
So on the day I had chosen, I walked over to Maya and met up with my Instructor Jan, and got geared up. We then went to catch the boat, we were on the big Scuba Caribe boat so plenty of room. Jan went over everything I needed to do and what was expected. The Drift dive was very cool and was a good experience, we also saw 3 large sea turtles feeding on the bottom. The navagation dive later was also very good as visibility was low so I actually had to navigate. Thanks Jan.
My only negative is the online aspect. They don't actually know what the dive center can and can't do, and don't know the dive centers schedule.
The guys at the center were great, very friendly and helpful. They said it's best if you see them right away when you get there and they can set you up for what every you want to do.
So on the day I had chosen, I walked over to Maya and met up with my Instructor Jan, and got geared up. We then went to catch the boat, we were on the big Scuba Caribe boat so plenty of room. Jan went over everything I needed to do and what was expected. The Drift dive was very cool and was a good experience, we also saw 3 large sea turtles feeding on the bottom. The navagation dive later was also very good as visibility was low so I actually had to navigate. Thanks Jan.
My only negative is the online aspect. They don't actually know what the dive center can and can't do, and don't know the dive centers schedule.
The guys at the center were great, very friendly and helpful. They said it's best if you see them right away when you get there and they can set you up for what every you want to do.
Written December 27, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
yapachino
Harlow, UK7 contributions
Dec 2019
I’m writing this review very late but have to say how good my experience was with Aqua Excursions. I did my open water course here with Enrique who is a great instructor. You trust him implicitly when in the water with him. I am a very confident swimmer but felt a bit claustrophobic doing my dives and nearly stopped the course halfway through. But the base leader Fhercho talked me through all the safety processes that are in place and gave me so much reassurance. On my third dive I found my confidence and became totally addicted-paying for additional dives after my course. Thank you so much to all the guys here for their patience and kindness. They have given me a skill that I will enjoy for the rest of my life! If you are thinking of learning to dive please do it here.
Written November 18, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BosSay
Port Coquitlam, Canada13 contributions
Mar 2023 • Solo
eMailed and no response.
Compared prices and far more expensive than Scuba Caribe. Online costs more than at the resort, despite saying you save 15% if you book in advance. I asked for costs and it was $89 USD for a single dive, not including tank & full rental.
Compared prices and far more expensive than Scuba Caribe. Online costs more than at the resort, despite saying you save 15% if you book in advance. I asked for costs and it was $89 USD for a single dive, not including tank & full rental.
Written March 31, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Russ
Arborfield, Canada42 contributions
Dec 2019
This dive shop tries hard , but has missed the boat, so to speak , certainly not the 5 star dive shop I was led to believe. Had three new divers with our group . Waited two hours on the beach on our last day for the boat , guess our time wasn't valuable. When we got on there was about nine or ten new divers on the dive !! I would compare it to a Cuban dive operation. My biggest complaint is that when I tried to pay with pesos , they wanted to add on about $75 USD over normal exchange rates . And this is already after charging me $450 USD for 3 discover Scuba and a one tank dive. I have dived a lot all over Caribbean, Mx., Curacao, Turks, Grenada, St Lucia, Roatan, Etc. The dive instructors were good and tried hard , though. This whole Mayan area thinks they are part of the U.S. , its sad to say the least.
Written January 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jonathan C
3 contributions
Jan 2021
What a complete deception! They advertise and email you that it is an all day trip with lunch "by the sea" 6:30 AM - 5:35 PM This did not happen. They take you to the ferry to Cozumel, once on the other side you get in a dive boat. They stay on the ferry side of the island and let you snorkel for 2-3 hours then take you back to the ferry. We were offered fruit out of a plastic container and a roll out of a plastic bag.. These are facts. Do not waste your time.
Written January 26, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christine_B_12258
Ottawa, Canada36 contributions
Feb 2020
Back diving with Aqua Excursions, I haven't been to this resort for a few years, tried something new. I dove, in the DR, Jamaica, for a change but this company tops them all by a mile. I never feel uneasy or unsafe, they are great at what they do. Did the Cenote a second time due to weather, Chris was great as usual. Did 3 shore dives with Rudy. always a pro, all great dives. Very surprising what you can see just off the beach, rays, turtles, eels, lion fish.
Keep up the great wok guys
Thanks again
Keep up the great wok guys
Thanks again
Written February 18, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
kevin t
Mississauga, Canada2 contributions
Dec 2023 • Friends
Another incredible experience with Aqua Excursions. 18 dives over my vacation. Professional and most importantly, FUN!! A huge thanks to Joel, Rudy, Chris Mayra, Edgar, Fernando and the boat crews!! You guys are amazing, keep up the great work!!
Some of the best dives I have ever been part of, so happy!!
Some of the best dives I have ever been part of, so happy!!
Written December 30, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Annett S.
Basel, Switzerland3 contributions
Apr 2022 • Couples
we booked a full day snorkeling trip to Cozomel. Conclusion: not recommended at all.
the staff at the hotel was totally unmotivated (I talked to two guys), the boat was a disaster, the food was bad. Finally, guided snorkeling with a life jacket was the low point. Unfortunately we didn't see much either. It was time and money wasting
the staff at the hotel was totally unmotivated (I talked to two guys), the boat was a disaster, the food was bad. Finally, guided snorkeling with a life jacket was the low point. Unfortunately we didn't see much either. It was time and money wasting
Written April 22, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi are you still operating, ive sent three emails and had nothing back, i want to do some dive courses but if i cant get a reply ill go else where
Written January 31, 2023
My 12 year old granddaughter will complete classes and pool at home
If she brings referral letter can she complete certification with you?
We’ll be there in March 2020
Thx
Jeff
Written October 20, 2019
AquaExcursions
Playa del Carmen, Mexico
Hola Jeff! Of course! This is called a referral course and she will only need to complete the 4 open water check out dives with us.
We have the option of doing the 4 dives at the reef of the hotel (if you are staying at any of our hotels) or to do 2 dives at the reef + 2 dives in Cozumel.
Please email us for a quote! info at aquaexcursions com mx
Written October 22, 2019
Dr. Kathryn Mathes
Nashville, Tennessee
Hi, Kathryn. What would you like to know about this attraction? I am planning a trip in September to Rivera Maya. I have a Legendary Timeshare with Hard Rock. Typically we are forced to use their diving vendors...which might be OK, but I do wonder if there are equally as qualified scuba companies that I could book with directly?
Just curious about packages, I am in Rivera Maya for 14 days so would like to dive at least 10 days out of the 14.
Written April 19, 2019
AquaExcursions
Playa del Carmen, Mexico
Hola Kathryn!
Please send us an email to luis (at) aquaexcursions . com mx and we will send you all the information about our packages!
Written April 21, 2019
AquaExcursions
Playa del Carmen, Mexico
Hola Katya! Please send us an e-mail for information and pricing: info at aquaexcursions com mx
Written November 21, 2017
Alguien ha pagado con tarjeta española un servicio a traves de la pagina web en dolares? Es que no se si hay algun tipo de comisión o problema en relación a las monedas. Gracias!
Written December 16, 2016
AquaExcursions
Playa del Carmen, Mexico
Hola! No hay comisiones para el cliente, las comisiones las absorbe Aqua Excursions. El cliente paga la cantidad del servicio que escoja en la pagina de internet.
Los pagos se hacen en dólares americanos y PayPal hace la conversión de divisas automaticamente.
Saludos!
Written December 16, 2016
I do not have a question but a huge concern. Multiple pictures on your page show divers touching and sitting on coral. Why are you allowing people to do that? I would never book with a dive company that allowed divers to completely disregard proper dive etiquette.
Written January 27, 2016
On the dives I took with Aqua Excursions, there was no touching of coral or any danger to the reef or creatures on it. The dive leaders were all professionals.
Written November 27, 2017
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