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Dolphin Discovery Playa Del Carmen Maroma

978 Reviews
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Dolphin Discovery Playa Del Carmen Maroma

978 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.
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Autopista Cancun - Chetumal KM 55 Highway Chetumal- Pto Juarez km 503 + 200 Punta Maroma. Entrance Hotel & Marina El Dorado Maroma Solidaridad, Playa del Carmen 77710 Mexico
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Cultural Tours

Day Trip: Tulum, Coba, Playa Del Carmen and Cenote Swim from Cancun

41 reviews
Visit two of the most important Maya archaeological sites on this full-day tour: Coba and Tulum. Admire the backdrop of the Caribbean Sea while exploring the temples and pyramids of Tulum with a certified guide, then head to Coba to climb to the top of Nohoch Muul—the tallest pyramid on the Yucatán Peninsula. In the afternoon, take a swim in a 'cenote' (underground cave), sit down for a traditional Mexican lunch, and explore the city of Playa del Carmen. Round-trip transport is included.
$58.67 per adult
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Julio P wrote a review Nov 1
El Lago, Texas1 contribution1 helpful vote
If you want to walk away with some pictures (they don't allow you take your own camera), than don't go to this place - the price of the pictures is a total rip off. We were a family of 8 and they wanted to charge 400 bucks for all the pictures - or at an unbelievable discount of 60/pic. A total rip-off. We found out after there are many places with much better prices - and even better experiences.
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Date of experience: October 2020
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Kevin May wrote a review Oct 2020
Nevada1 contribution1 helpful vote
(Buyer beware). The dolphin experience was actually pretty good. The bigger kids enjoyed it. There was not much for kids under the height requirement to do that they enjoyed. The trainer did not let all the adults do the two dolphin interactions, even though he asked if we all go to the two. So that was slightly disappointing. The sun was so bright there was no shade and no sunglasses permitted so that wasn’t super fun at times. But the BIG BIG BIG frustration was the pictures. They would not let us use our phones or cameras. And they send a “photographer” with you. But at the end all you have is their pictures. And THEY WANTED $240 for a freaking redemption code for pictures. Way more than we paid for the actual dolphin experience. Or $40 FOR ONE SINGLE PICTURE. and they wouldn’t let us do a family pic with a dolphin. So we ended up with NO pictures.
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Date of experience: October 2020
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cawherry wrote a review Sep 2020
3 contributions2 helpful votes
I booked this tour through after chatting with one of their Sales Reps through messenger in which the rep was very friendly and answered all of my questions so I decided to book a tour with Dolphin Discovery due to this. During my Dolphin Encounter, I had the dolphin trainer by the name of Juan Jose who kept me and the couple that was in my group attenuative at all times as well as he engaged the 2 dolphins (a male and a female) that we interacted with. He allowed us to dance, massage, and play games with the dolphins while educating us on their lack of a sleep cycle, diet, and how to distinguish a female from a male dolphin. The tour concluded with a great lunch and optional photo purchase. The only con was the optional photo purchase which can cost almost as much as the actual tour itself as they do not let customers take photos but have their own photographers that do that in order to upsell you at the end for them. All in all I highly recommend this tour excursion as it is perfect for solo travelers, couples, and families.
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Date of experience: September 2020
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Response from TheDolphinCo, econcierge at Dolphin Discovery Playa Del Carmen Maroma
Responded Sep 30, 2020
Hello Traveler We appreciate your visit to Dolphin Discovery Playa Del Carmen Maroma and especially for taking the time to tell us about your experience with us. We are glad to know that we met your expectations and know that our staff was aware of your expectations and that they were of excellent quality. We hope to have the pleasure of seeing you in the future very soon. Best regards!!
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Brad H wrote a review Mar 2020
1 contribution1 helpful vote
Not sure how the cruise was because it was cancelled. I managed to get a hold of Dolphin tours who confirmed the cruise had been cancelled but because it was booked through Viator, the refund would have to come from them. They assured me Viator knew of the cancellation and would be issuing my refund. Only thing is, I booked the trip through Tripadvisor, via Viator, via Dolphin tours. I received no refund. I did however get a message asking me to review the trip. Since there doesn’t appear to be any way to actually communicate with Tripadvisor or Viator, this review is about all I have. Hopefully someone at Tripadvisor cares enough to reach out.
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Date of experience: March 2020
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Daniela S. wrote a review Mar 2020
1 contribution1 helpful vote
That was my second experience visiting dolphins (my first was in Hawaii). It was the first time for my sister and brother-in-law. We visited on 03/13/2020 at 3:30 pm. We had a good time, but the dolphin trainer was super sarcastic! For example, my brother-in-law asked him a serious question about how he could recognize which dolphin is which - he said "by their tag", then repeated the question to his colleague and laughed as if it was a stupid question. Also, while I was posing for photos, he kept telling to me smile, and then stop smiling repeatedly... I thought he was helping me, but he was just playing with me. After the fourth time he did it, I said "enough!" Did he think we were idiots or is he really an unqualified professional for the job ?! This experience is not cheap when the dollar is costing R $ 5 reias (BR). Not only $$ but all the cost of traveling to the place and etc ... My feedback - Please train your coaches to be pleasant and professional! Our experience was ok overall but it would have been fantastic if not for the trainer SPOILING the experience! Essa foi minha segunda experiência (primeira em Hawai). Para minha irmã e meu cunhado primeira vez. VISITAMOS no dia 13/03/2020 as 3:30pm. Treinador super sarcástico!. Por exemplo, meu cunhado perguntou para ele como ele reconhecia os golfinhos - ele disse pelo crachá... ele me falava para sorrir e parar de sorrir ... na quarta vez falei chega! Ele repetia nossas perguntas para o fotografo em tom sarcástico e dava risada..., será que pensou que éramos idiotas ou ele é mesmo um profissional desqualificado para o trabalho?! Essa experiencia não é barata quando o dólar esta custando R$5 reias (BR). Não somente o $$ mais todo o trabalho de ir até o local e etc... Por favor, treine seus treinadores para serem agradáveis e profissionais! Nossa experiência foi ok mas penso que poderia ter sido fantástica se o treinador fosse mais professional.
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Date of experience: March 2020
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Response from TheDolphinCo, Econcierge at Dolphin Discovery Playa Del Carmen Maroma
Responded Mar 24, 2020
Olá viajante Obrigado por sua visita a Dolphin Discovery e por nos deixar uma resenha, Lamentamos que sua experiência não tenha sido como esperava, Seus comentários nos ajudarão a melhorar, mas, precisamos que nos forneça o nome do especialista que esteve contigo, Para que possamos falar com ele e impedir que uma situação assim se repita, Esperamos que você possa nos visitar novamente, Com os meus cumprimentos.
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