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Address: Playa del Carmen, Mexico
Phone Number:
+52 1 866 728 1438
Website
Today
7:00 am - 8:00 pm
Open now
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Hours:
Sun - Sat 7:00 am - 8:00 pm
Description:

Playa del Carmen's #1 tour company saves you $$ on a wide variety of fun,...

Playa del Carmen's #1 tour company saves you $$ on a wide variety of fun, safe and exciting tours, activities and excursions, all departing conveniently from Playa del Carmen and the Riviera Maya.

Toll-Free English-Speaking customer service is available to assist you with your questions and bookings 7 days a week by phone, live chat, Skype, Facebook or email.

We offer one-stop shopping for everything from Mayan Ruins tours to cenote snorkeling adventures to ATV tours to cruise shore excursions - come experience the service, price and selection that has made us the go-to in Playa del Carmen for all these years.

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TripAdvisor Reviewer Highlights

Read all 412 reviews
Visitor rating
  • 168
    Excellent
  • 40
    Very good
  • 16
    Average
  • 6
    Poor
  • 11
    Terrible
Cultural Experience - Tulum and Coba

Our guide Alexis and driver Berto were amazing! On time pick up at our resort in a clean, comfortable and air conditioned van even though it wasn't needed since the temp was... read more

5 of 5 bubblesReviewed 3 days ago
Melanie G
,
Clayton, Wisconsin

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412 Reviews from our TripAdvisor Community

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Showing 241: English reviews
Clayton, Wisconsin
Level Contributor
4 reviews
3 attraction reviews
5 of 5 bubbles Reviewed 3 days ago NEW

Our guide Alexis and driver Berto were amazing! On time pick up at our resort in a clean, comfortable and air conditioned van even though it wasn't needed since the temp was perfect. We were the first picked up and last off and Alexis rarely stopped teaching the whole day. Besides having to give the entire tour in two languages,... More 

Helpful?
Thank Melanie G
Riverside, California
2 reviews
5 of 5 bubbles Reviewed 1 week ago

We booked the private tulum express tour on very short notice with this company. Van was on time, clean and comfortable. We had a driver and Guide, George and George 2. Excellent service from them both, they walked us to the restrooms, to an easy access ticket booth and even walked us down to the park entry extremely grateful for... More 

Helpful?
Thank SoCal2016
Fairfax, Virginia, United States
Level Contributor
30 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 28 helpful votes
1 of 5 bubbles Reviewed 1 week ago

We booked the Dolphin Discovery tour through this company. Our package was to include a 1.5 hour catamaran cruise. When we arrived at Dolphin Discovery, they told us the catamaran "wasn't working" and offered us a few minutes with the sea lions and manatees "in exchange" - certainly not equal to a 1.5 hour cruise. They boldly refused to refund... More 

Helpful?
Thank TimVA
Canton, Michigan
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

We were a group of 13 and booked a Chichen Itza Classic tour. Pickup was breeze and the customer service was available to handle our special request just minutes before the pickup. Guide was Marco and driver was Antony. Guide was exceptional and was fun/joking. Knew lot of information about Chichen Itza and other things in the tour. Spoke very... More 

Helpful?
Thank RK50098
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 3 weeks ago via mobile

I travelled solo but we had a fantastic group and ended making new friends. The guide, Louis was the best guide ever!!! Nothing was too hard for him and he was always so happy. I swam with the turtles in Akumal, explored the ruins at Tulum and swam in one of the cenotes. NS Tours ticks all the boxes!!!

Helpful?
Thank Sally F
Los Angeles, California
Level Contributor
16 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed November 29, 2016

We booked the half day tour to Tulum and was picked up promptly at our Playa Del Carmen hotel by a van. Halfway to Tulum, we stopped on the side of the highway and was asked to move to another van. I understand that they may need to make adjustments on transportation but the lack of communication was a bit... More 

Helpful?
Thank adrian m
Ho Chi Minh City, Vietnam
Level Contributor
6 reviews
5 attraction reviews
5 of 5 bubbles Reviewed November 7, 2016 via mobile

This is a tour agency which will connect you with other tour operators. The staff reply my emails promptly and responsibly. This is a good point because such professionals will get the trust from clients. I booked 2 tours to Chichen Itza and Tulum-Coba via this company. The tour operators for both is Cancun Expert. I am very happy with... More 

Helpful?
Thank phancongthuan449
Level Contributor
7 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 6, 2016 via mobile

Prompt pick up at hotel in Playa Del Carmen. Fiendly knowledgeable passionate tour guide. I liked the fact that it was a smaller group,in other words a smaller bus. Went to Tulum Mayan temples first, no stops which was great. Temple was amazing and tour guide knew his stuff. Afterwards was a great buffet lunch and swim in natural pool.... More 

Helpful?
Thank Daniel C
2 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed October 30, 2016 via mobile

How do they get clients? I didn't want to book online and I tried first calling them just to realise they've charged me 25 dllrs for a 5-minute "toll-free" call. Since I couldn't book the tour because my credit drained I decided to visit their office, which doesn't exist or was impossible to find. I decided to send an email... More 

Helpful?
1 Thank Miguel H
Los Angeles County
Level Contributor
12 reviews
common_n_attraction_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed October 12, 2016

Based on my experience if you have any problem with a Mexican tour company, they will just ignore you and not respond, so it's best that you work with a travel agency (alas, because of airlines refusal to pay commission so many have gone out of business, too bad, because the travel agent will go to bat for YOU, as... More 

Helpful?
1 Thank evagoblinet

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Playa del Carmen Tours and other visitors
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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?