Playa del Carmen Tours
Playa del Carmen Tours
4.5
Scuba & Snorkelling • 4WD, ATV & Off-Road Tours • Dolphin & Whale Watching • Archaeology Tours
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8:00 AM - 7:00 PM
Monday
8:00 AM - 9:00 PM
Tuesday
8:00 AM - 9:00 PM
Wednesday
8:00 AM - 9:00 PM
Thursday
8:00 AM - 9:00 PM
Friday
8:00 AM - 9:00 PM
Saturday
8:00 AM - 7:00 PM
Sunday
8:00 AM - 7:00 PM
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About
Playa del Carmen's #1 tour company saves you $$ on a wide variety of fun, safe and exciting tours, activities and excursions, all departing conveniently from your hotel lobby in Playa del Carmen, Cancun and the Riviera Maya. English-Speaking customer service is available to assist you with your questions and bookings 7 days a week by phone, live chat, Skype, Facebook or email. We offer one-stop shopping for everything from Mayan Ruins, tours to cenote, snorkeling, adventures to ATV tours and to cruise shore excursions - come experience the service, price and selection that has made us the go-to in Playa del Carmen.
Playa del Carmen, Quintana Roo, Mexico
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Playa del Carmen Tours
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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4.5
775 reviews
Excellent
611
Very good
77
Average
32
Poor
17
Terrible
38
Alli Fehr
Fayetteville, AR7 contributions
Jan 2020 • Couples
we booked a round trip transportation from the airport to the Isla ferry, and the driver was very prompt and professional both times! We will always use this means of transportation moving forward. Way easier then a taxi or a bus. The price was extremely reasonable and we recommend to everyone
Written January 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
lecoupdejarnac
Connecticut7 contributions
Aug 2021
We booked a 10-hour Private driver (van) with Playa del Carmen Tours for a day. It was perfect! The driver, George, was bilingual and extremely helpful. He went above and beyond, instead of just driving us to our desired destinations, he offered great suggestions for possible sights to see and pointed us to a really good restaurant for lunch. He suggested the most amazing cave cenote that was a highlight of our day. He also didn't just wait in the van for us but actively showed us where to buy tickets for our destinations and where the entrances were etc. Honestly he was more like a tour guide than just a driver. Thanks George for an amazing day!
This was a great option because we could choose what sights we wanted to see and stay as long as we wanted, instead of being part of a standard tour.
This was a great option because we could choose what sights we wanted to see and stay as long as we wanted, instead of being part of a standard tour.
Written August 11, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TalCat
London, UK8 contributions
Feb 2022 • Couples
We booked the Rio Secreto tour with Playa del Carmen Tours. We had a great time being guided through the Rio Secreto caves by our guide Mich, who was informative, entertaining and made us feel safe throughout. He also spoke excellent English and really added a lot of fun and interest to things e.g. in relation to the plant and animal life. The geological formations are fascinating and beautiful, and we particularly found floating in the water in total darkness for a minute a really memorable experience. Walking and swimming through these caves is magical and we really strongly recommend it. They're also doing lots of conservation work and clearly care about the history and future of the place. The water is not too cold (about 23°C) - wetsuits are optional and provided. Water shoes are provided if you don't have your own. Lunch afterwards was a small buffet, not fantastic, but okay. We're a vegetarian and a vegan and we did okay! Shuttle picked us up and dropped us off without any issues - very convenient. The booking and customer service was excellent - we needed to rearrange the day + that was super quick and easy. They even changed our pick up location to closer to our Airbnb + it was stress free having booked through this site.
Written February 12, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jesus V
2 contributions
Apr 2021
I was extremely disappointed with the Chichén Itza clásico tour on April 26th. According to their website, the time in Chichén Itza was going to be 3 hours. One hour and a half with a tour guide + another 1.5 hours of free time on your own.
This was also confirmed when I called Playa del Carmen tours on the phone. This was misleading and deceitful. The tour is run by Cancun Bay tours (but sold by Playa del Carmen tours) and the tour guide said that according to Mexican federal regulations tours are not allowed for more than an hour and a half. When I showed him that the website says that the tour permits 3 hours in Chichén Itza, he said that the information is obsolete and not updated.
I checked with my hotel and they told me the information provided by the tour guide regarding the time restriction was incorrect.
My family traveled from Europe more than 24 hours to spend hours in Chichén Itza. The only reason I booked this tour is that I was promised on the phone a total of 3 hours in Chichén Itza. Instead, the tour seemed to be focused on making multiple shopping stops (which were not mentioned in the tour description), which took valuable time away from the main attraction.
This tour was a waste of my money and Playa del Carmen tours' website and customer service reps are confirming information that is not accurate. I don’t believe COVID is the reason for this, because the COVID protocols offered by Cancun bay were poor, to say the least. Mask protocols were violated constantly and the van was extremely crowded with no social distancing.
I seriously believe that I deserve my money back. I would recommend others to book private transportation and buy your Chichen Itza ticket at the site, instead of taking this tour.
This was also confirmed when I called Playa del Carmen tours on the phone. This was misleading and deceitful. The tour is run by Cancun Bay tours (but sold by Playa del Carmen tours) and the tour guide said that according to Mexican federal regulations tours are not allowed for more than an hour and a half. When I showed him that the website says that the tour permits 3 hours in Chichén Itza, he said that the information is obsolete and not updated.
I checked with my hotel and they told me the information provided by the tour guide regarding the time restriction was incorrect.
My family traveled from Europe more than 24 hours to spend hours in Chichén Itza. The only reason I booked this tour is that I was promised on the phone a total of 3 hours in Chichén Itza. Instead, the tour seemed to be focused on making multiple shopping stops (which were not mentioned in the tour description), which took valuable time away from the main attraction.
This tour was a waste of my money and Playa del Carmen tours' website and customer service reps are confirming information that is not accurate. I don’t believe COVID is the reason for this, because the COVID protocols offered by Cancun bay were poor, to say the least. Mask protocols were violated constantly and the van was extremely crowded with no social distancing.
I seriously believe that I deserve my money back. I would recommend others to book private transportation and buy your Chichen Itza ticket at the site, instead of taking this tour.
Written May 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melissa
The Woodlands, TX12 contributions
Sep 2020 • Couples
My husband and I took private round-trip transportation from Cancun international Airport to Playa del Carmen. The prices were very fair and the entire process was very easy and smooth. As soon as we walked out of the terminal outside, our driver was waiting for us with a sign with our name on it and quickly escorted us to our private vehicle. I highly recommend private transfers over sharing a shuttle or a bus with a large amount of people! You will end up saving so much more time doing this and it is very easy to find out who you go with and where you go. The vehicles were very clean and sanitized between each use, that was very clear to us.We would use them again absolutely for couples trips or with all of our children!
Written September 29, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Buecalta
Las Vegas, NV27 contributions
Feb 2021
Before signing up for this tour, I specifically called their toll free number to find out whether the Chichen Itza part of the tour would remain 3 hours as advertised, or was it reduced like all the other tours I talked to in person after I arrived in Playa Del Carmen. I was ASSURED over the phone that we would still get to spend a total of 3 hours in Chichen Itza. Even though other tours accommodated my itinerary of being picked up in Playa and dropped off in Tulum, and they would go to Cenote Ik Kil which I prefer, I still opted for this tour ONLY because of the one extra hour spent at Chichen Itza.
To my surprise, I was put in a Cancun Bay tour (which I had previously talked to and found out that they could only allow 2 hours at Chichen Itza but charge $28 less). So there I was, paid more money and didn't receive what I was promised by Playa Del Carmen Tours. I was beyond disappointed and frustrated, as I have literally spent hours researching on a tour that allocates 3 hours at Chichen Itza. It's extremely unprofessional to give false advertisement through a live agent on the phone. No excuse of maybe the website was not updated.
We ended up only getting 1.5 hours at Chichen.
Needless to say I won't recommend this to anyone.
To my surprise, I was put in a Cancun Bay tour (which I had previously talked to and found out that they could only allow 2 hours at Chichen Itza but charge $28 less). So there I was, paid more money and didn't receive what I was promised by Playa Del Carmen Tours. I was beyond disappointed and frustrated, as I have literally spent hours researching on a tour that allocates 3 hours at Chichen Itza. It's extremely unprofessional to give false advertisement through a live agent on the phone. No excuse of maybe the website was not updated.
We ended up only getting 1.5 hours at Chichen.
Needless to say I won't recommend this to anyone.
Written March 4, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Excursion5562
1 contribution
Jul 2022
We researched about 7 or 8 companies on Google for our vacation in Playa Del Carmen, Tulum, Cancun and contacted about 5 of them. We drew the list down to two companies and finally selected Cancun Discounts, as we had received quick, informative responses from Silvia. The quotes were reasonable, and Silvia’s approach was very professional; she showed great interest in what we wanted to do and at the same time did provide other options. We received prompt responses to all our emails, all round great team collaboration!
We are glad we chose Cancun Discounts and based on our experience, we would recommend Silvia and Cancun Discounts to travelers looking for great vacation ideas and also based on our experience, a safe and secure payment method. We felt at ease as Silvia tailored made the trips for our vacation package. Her patience, attention to detail went above and beyond, she did not miss a beat.
The entire team that responded in between were all polite, businesslike and courteous.
We would hire Cancun Discounts again, as and when the need arises again. It was a great customer experience!
We are glad we chose Cancun Discounts and based on our experience, we would recommend Silvia and Cancun Discounts to travelers looking for great vacation ideas and also based on our experience, a safe and secure payment method. We felt at ease as Silvia tailored made the trips for our vacation package. Her patience, attention to detail went above and beyond, she did not miss a beat.
The entire team that responded in between were all polite, businesslike and courteous.
We would hire Cancun Discounts again, as and when the need arises again. It was a great customer experience!
Written July 18, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sapeif01
Greeley, CO2 contributions
Apr 2021
We booked two tours, a catamaran tour and an all-day snorkeling adventure.
The all-day was canceled because of the weather, so nothing we can do about that. You refunded our money, so thanks.
BUT the catamaran tour should have been canceled as well. Out of about 30 people on the boat, at least half if not 3/4 of the guests got sick. The ocean was so choppy that day, the catamaran should have never left the dock!
But there is a rain or shine policy in such small print that no one noticed and then didn't want to lose the $108 plus another $25 in transfer fees we paid.
IN ADDITION to poor decision making by the captain to continue, they gave me a life jacket that was WAY too big. I told them it was too big, but they insisted it was right. It would not stay put and lifted over my head continually causing my snorkel to knock off my mask and take on water to a point where I just gave up and went back to the boat.
Additionally, the trip was misadvertised. It said Lobster, Burgers, Chicken or Steak lunch. No lobster, tilapia. I would have never paid $108 for this had I known the operators of this excursion were this misleading and inexperienced. I won't book with you again.
The all-day was canceled because of the weather, so nothing we can do about that. You refunded our money, so thanks.
BUT the catamaran tour should have been canceled as well. Out of about 30 people on the boat, at least half if not 3/4 of the guests got sick. The ocean was so choppy that day, the catamaran should have never left the dock!
But there is a rain or shine policy in such small print that no one noticed and then didn't want to lose the $108 plus another $25 in transfer fees we paid.
IN ADDITION to poor decision making by the captain to continue, they gave me a life jacket that was WAY too big. I told them it was too big, but they insisted it was right. It would not stay put and lifted over my head continually causing my snorkel to knock off my mask and take on water to a point where I just gave up and went back to the boat.
Additionally, the trip was misadvertised. It said Lobster, Burgers, Chicken or Steak lunch. No lobster, tilapia. I would have never paid $108 for this had I known the operators of this excursion were this misleading and inexperienced. I won't book with you again.
Written April 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
vpy219
4 contributions
Jun 2023
The reservationist was very responsive to a last-minute change in our group size and our tour guide was exceptionally accommodating. We encountered timing constraints (few ferry options to/from Cozumel to Playa del Carmen which made us late to arrive and early to leave) and unexpected health issues relating to one member of our group which precluded his ability to participate fully in our itinerary. Our driver was friendly and very helpful, quickly navigating our entrance into Tulum and in hiring a local guide at that site. He made the most of our abbreviated time (only 3 1/2 hours of our planned 6 hours were available to us) and with deft driving skills ensured our timely arrival for a return departure. The instructions provided by your company with my reservation confirmation were very detailed and included all necessary information. As the leader of our group, I simply did not assimilate all the stated recommendations. I definitely recommend this company and would use their services again.
Written July 6, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KenandTami B
4 contributions
Jan 2021
Edmundo Carvallo was such a great guide. He was very knowledgeable and friendly. The excursions were the right amount of time and very enjoyable. We felt safe the entire time as temperatures were taken at every stop as well as hand sanitizer distributed. Everyone on the tour, including Arthur the driver and Mundo our guide, wore masks. The lunch was amazing with generous portions. We even saw alligators fighting in the lagoon next to our lunch. The cenote was beautiful and very relaxig. The whole day was amazing.
Written January 29, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fiona R
Kalimna, Australia
Hi we are going to Playa del Carmen in a couple of weeks and wanted to gets some advice on who to book trips through and which tours are the best.
Hi there!
We're very happy to read that you're coming to Playa del Carmen soon :D We would truly love to share some unforgettable moments with you!
We have amazing trips that you can easily find in our website, from Mayan ruins, snorkeling trips and adventurous excursions, to sunset cruises, fishing tours, and even private catamarans ;)!
Please contact us by clicking on our site at the top of this page, and we'll be more than happy to give you some personalized recommendations. We'll be looking forward to it!!
Have a lovely day!
P.S.: Thank you so much for recommending us, Charbay! It was a real pleasure to be part of your vacations!
Para hacer las excursiones cenotes Tulum koba chi chien itza xcaret xenses que me conviene hacer??? Que empresa es más barata y sería?? Me conviene sacarlo por internet desde acá o contratarlo allá?
Muchas gracias
¡Hola, Natalio! Playa del Carmen Tours puede ayudarte con la información que necesitas, e incluso podemos asistirte al momento de realizar tu compra. 😉
Contamos con una amplia variedad de excursiones mediante las cuales puedes visitar Tulum, Coba, Chichen Itza, Xcaret, Xenses y muchos otros lugares maravillosos mientras estás de vacaciones en Playa del Carmen. 🤩
Nosotros te recomendamos que visites nuestro sitio web que puedes encontrar fácilmente si vas a la parte superior de esta página. 😃 Lo mejor es que hagas tu reservación antes de venir a México para que puedas disfrutar al máximo tu visita.
¡Hasta pronto! 👋
Moreno L
1 contribution
Hi, We are planning a vacation to Playa del Carmen. Were the tours pricy? Thanks
Johann&Sandra
8,376 contributions
Hola Moreno! If you click on any review there is a link "Website". If you click on that you can see our website where all the tours prices are shown. This link only appears when you click on a review.
Lizzy506
Mar del Plata, Argentina131 contributions
Hola viajeros!! En julio de 2018 viajo a Playa del Carmen. Quisiera saber de alguna agencia de excursiones que tenga precios accesibles. Los lugares que me faltan comprar son Río Lagartos, Cozumel, Holbox.
Como no me alcanzan los días Isla mujeres la hago combinada con Isla Contoy.
Después tengo que elegir Bacalar o Mahahual. Cuál me recomiendan?
Y me quedaría Akumal.
Toda la información que me puedan pasar por favor!!
francesca_depieri
Venice, Italy2 contributions
Chi è Ilaria dentellata?
Mario
2 contributions
E una grandissima ladra ragazzi attenzione ha rubato i miei soldi e quelli dei miei amici, i commenti positivi sono i familiari.
Gareth T
2 contributions
hi i have booked a holiday to playa del carmen and im interested in the tours ,can anybody give me a few tour prices in local currency and advice please .. Thankyou in advance
Johann&Sandra
8,376 contributions
Hola Gareth! Prices vary generally between probably $40.00 and $130.00 depending on the tour you choose. If you click the "website" link on the right side of our listing page, you can see all the prices and details of our offerings. If you have any questions or need any advice, we have English-speaking representatives available by phone, live chat or email 7 days a week to assist you in making the right decision for you.
informacion20
estelvargas@hotmail.com158 contributions
Hola Julio , viajo a Playa del Carmen en junio 2016 y quiero saber como contactar a Rafael muchas gracias!!!
Alli4477
Catonsville, MD6 contributions
Hello! We are excited for our trip to Playa Del Carmen in June! We are interested in the Whale Shark Tour. How many people will be on the boat with us? Also, do we have to wear wetsuits or vests? Can we bring our own?
Thanks!
Johann&Sandra
8,376 contributions
Hola! We are excited for your trip too!!!
There is a maximum of 10 people on the boat (plus 3 crew members), but how many are actually there on that day depends who signs up.
You will wear life vests while on the boat heading out to the snorkeling location. Once there, you can either wear a snorkeling vest or a wetsuit. This is required by law on this activity so everyone has the same policy. You can bring your own if you like, they will just have to meet the safety standards.
I hope this helps answer your questions, this is a super awesome activity, I'm sure you will have an amazing experience you will never forget!
If you have any other questions, we are standing by to help, 7 days a week via email, live chat, or phone. You can find our contact information by clicking the "website" link at the top of our listing page. Have a great time!
Johann & Sandra
Joey C
Chicago, IL
possibility of scubadiving as well as snorkeling
Johann&Sandra
8,376 contributions
Hi Joey! Yes, this area is great for both activities, and we offer great options for both. It is possible to do both on the same trip, but consider that the best locations for scuba diving are not generally the same places that are the best for snorkeling. For example the dive sites might be really good 60 feet down, but the reef from above might not be as good in that area, or vice-versa. For this reason we recommend to do separate trips for diving and snorkeling rather than on the same trip. For more detailed information please contact us through our website by clicking the "website" link at the top of the page and we can fill you in on all of your options.
I hope this helps answer your question, but if not we are here to help.
Marie W
4 contributions
Would this excursion be suitable for a four year old?
Johann&Sandra
8,376 contributions
Which of our excursions are you interested in doing?
Playa del Carmen Tours - All You Need to Know BEFORE You Go (with Photos)
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