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Address: Playa del Carmen, Mexico
Phone Number: +52 1 866 728 1438
Website
Today
7:00 am - 8:00 pm
Open now
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Hours:
Sun - Sat 7:00 am - 8:00 pm
Description:

Playa del Carmen's #1 tour company saves you $$ on a wide variety of fun,...

Playa del Carmen's #1 tour company saves you $$ on a wide variety of fun, safe and exciting tours, activities and excursions, all departing conveniently from Playa del Carmen and the Riviera Maya.

Toll-Free English-Speaking customer service is available to assist you with your questions and bookings 7 days a week by phone, live chat, Skype, Facebook or email.

We offer one-stop shopping for everything from Mayan Ruins tours to cenote snorkeling adventures to ATV tours to cruise shore excursions - come experience the service, price and selection that has made us the go-to in Playa del Carmen for all these years.

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TripAdvisor Reviewer Highlights

Read all 407 reviews
Visitor rating
  • 164
    Excellent
  • 40
    Very good
  • 16
    Average
  • 6
    Poor
  • 10
    Terrible
Very good

This is a tour agency which will connect you with other tour operators. The staff reply my emails promptly and responsibly. This is a good point because such professionals will... read more

5 of 5 bubblesReviewed 4 weeks ago
phancongthuan449
,
Ho Chi Minh City, Vietnam
via mobile

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407 Reviews from our TripAdvisor Community

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Showing 236: English reviews
Los Angeles, California
Level Contributor
16 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 1 week ago

We booked the half day tour to Tulum and was picked up promptly at our Playa Del Carmen hotel by a van. Halfway to Tulum, we stopped on the side of the highway and was asked to move to another van. I understand that they may need to make adjustments on transportation but the lack of communication was a bit... More 

Helpful?
Thank adrian m
Ho Chi Minh City, Vietnam
Level Contributor
5 reviews
4 attraction reviews
5 of 5 bubbles Reviewed 4 weeks ago via mobile

This is a tour agency which will connect you with other tour operators. The staff reply my emails promptly and responsibly. This is a good point because such professionals will get the trust from clients. I booked 2 tours to Chichen Itza and Tulum-Coba via this company. The tour operators for both is Cancun Expert. I am very happy with... More 

Helpful?
Thank phancongthuan449
Level Contributor
7 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago via mobile

Prompt pick up at hotel in Playa Del Carmen. Fiendly knowledgeable passionate tour guide. I liked the fact that it was a smaller group,in other words a smaller bus. Went to Tulum Mayan temples first, no stops which was great. Temple was amazing and tour guide knew his stuff. Afterwards was a great buffet lunch and swim in natural pool.... More 

Helpful?
Thank Daniel C
2 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed October 30, 2016 via mobile

How do they get clients? I didn't want to book online and I tried first calling them just to realise they've charged me 25 dllrs for a 5-minute "toll-free" call. Since I couldn't book the tour because my credit drained I decided to visit their office, which doesn't exist or was impossible to find. I decided to send an email... More 

Helpful?
1 Thank Miguel H
Los Angeles County
Level Contributor
10 reviews
common_n_attraction_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed October 12, 2016

Based on my experience if you have any problem with a Mexican tour company, they will just ignore you and not respond, so it's best that you work with a travel agency (alas, because of airlines refusal to pay commission so many have gone out of business, too bad, because the travel agent will go to bat for YOU, as... More 

Helpful?
1 Thank evagoblinet
Philadelphia, Pennsylvania
Level Contributor
7 reviews
common_n_attraction_reviews_1bd8 18 helpful votes
1 of 5 bubbles Reviewed October 6, 2016

We used this company for transportation to and from cancun airport and to and from 2 different resorts. They were so difficult to deal with and were always late. We will never use them again. They may be ok for tours but please don't use them for transportation. They were 40 minutes late picking us up at the airport and... More 

Helpful?
Thank PandJ111
Level Contributor
18 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed September 18, 2016 via mobile

We booked the private tour to Tulum and Xel-Ha. The car was nice and clean and the driver was friendly. We also booked dolphin encounters, which was an unforgettable experience. The company is like a middle man, it contacts with other companies. Everything went smoothly. I will use it again.

Helpful?
Thank Travellover410
Columbus, Ohio
Level Contributor
8 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed September 5, 2016

My husband and I took the Tulum and Coba tour on July 3rd. We booked the tour online while we had already arrived in Playa del Carmen and the tour company promptly send a confirmation and vouchers. We were picked up from our hotel at The Royal Playa del Carmen and also made several other stops at other locations to... More 

Helpful?
Thank Onassis2011
Austin, Texas
Level Contributor
7 reviews
3 attraction reviews
2 of 5 bubbles Reviewed August 18, 2016

Airport Transfer- I had such high hopes in this company for our transfer to and from Playa to the Cancun airport – After a 2 ½ hour delay we arrived into Cancun very late. We were met by our driver a nice older gentleman who no doubt had been waiting a very long time. He was gracious and said “it... More 

Helpful?
Thank Bananamtx
Crowborough, United Kingdom
Level Contributor
2 reviews
5 of 5 bubbles Reviewed August 14, 2016

Good prompt response to emails and booking online simple. Driver George was really helpful and informative and sorted private guide on site. He also recommended a great restaurant frequented by local, food amazing . Well worth paying a bit more than going on large group tour

Helpful?
Thank DAShorty

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Playa del Carmen Tours and other visitors
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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?