Playa del Carmen Tours
Playa del Carmen Tours
4.5
Scuba & Snorkelling4WD, ATV & Off-Road ToursTaxis & ShuttlesBoat ToursArchaeology Tours
8:00 AM - 7:00 PM
Monday
8:00 AM - 7:00 PM
Tuesday
8:00 AM - 7:00 PM
Wednesday
8:00 AM - 7:00 PM
Thursday
8:00 AM - 7:00 PM
Friday
8:00 AM - 7:00 PM
Saturday
8:00 AM - 5:00 PM
Sunday
8:00 AM - 5:00 PM
Full view
About
Playa del Carmen's #1 tour company saves you $$ on a wide variety of fun, safe and exciting tours, activities and excursions, all departing conveniently from your hotel lobby in Playa del Carmen, Cancun and the Riviera Maya. English-Speaking customer service is available to assist you with your questions and bookings 7 days a week by phone, live chat, Skype, Facebook or email. We offer one-stop shopping for everything from Mayan Ruins, tours to cenote, snorkeling, adventures to ATV tours and to cruise shore excursions - come experience the service, price and selection that has made us the go-to in Playa del Carmen.
Playa del Carmen, Quintana Roo, Mexico
Meets animal welfare guidelines
Awards
Travelers' Choice
2024
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
4.5
805 reviews
Excellent
628
Very good
78
Average
36
Poor
19
Terrible
44
John G
Stanwood16 contributions
Mar 2024 • Family
We did 3 airport transfers and two tours with this company and enjoyed all of it. They were always on time or early for our tour, kept us updated on arrival time and worked hard to figure out where our vacation condo was. Our tour to Chichen Itza was the most amazing with Carlos being the most accommodating driver and guide we've ever had. He found us the perfect Cenote with no people, the most beautiful setting and the best food we could have imagined. All 5 of our kids in our two families were absolutely enchanted by it. He brought ice and a cooler and stopped for us to get Gatorade for when we came out of the site nearly dying from the heat. If you want a seamless experience that is affordable and will also blow your mind, Playa del Carmen tours will do it!
Written April 7, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mikko P
Turku, Finland232 contributions
Jun 2024 • Family
Organised our transport from Playa del Carmen to Cancun airport through JS Tour & Travel, and everything worked out exactly as promised.
The driver was at the hotel ahead of time, the van was clean and in good shape, and the cost was much less than with the companies advertising the same service on Google.
Easy to communicate via Whattsapp.
The driver was at the hotel ahead of time, the van was clean and in good shape, and the cost was much less than with the companies advertising the same service on Google.
Easy to communicate via Whattsapp.
Written July 5, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
45como
Columbia, MO21 contributions
Feb 2025 • Couples
We booked the airport transfer to Playacar again this year and we were more than satisfied. Our driver waited quite a long time for us, since the customs was overcrowded and we have to wait for the luggage way longer than normal. I have to thank to our driver Nick Suarez for taking a good care of us again. Such a nice and polite young man! I can highly recommend them.
Written February 24, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
45como
Columbia, MO21 contributions
May 2024 • Couples
We booked the airport transfer from the Cancun airport to Playacar. We were picked up at the airport as described in the email we received after booking. The driver had our name and he was easy to spot. the drive was quick, we reached our destination in less then an hour. Also, the return was at the exact time we were told it would be. it was a very pleasant experience. The cost of the transport was good as well, less then the other company that we used before. I can recommend them.
Written May 30, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jennifer S
2 contributions
Nov 2024 • Solo
It was a great tour! Our tour guides were fantastic. The cenote was very refreshing; wish we could have stayed there a little longer. Chichen Itza was spectacular and Nizi gave us a great background. Definitely recommend!
Written December 10, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jimjAggie93
Boerne, TX3 contributions
Aug 2024 • Family
These people are nice. However, my nerves could not endure another trip booked through this operation. They are much too laid back about everything for my taste. In the end, it all worked out and they did come through, so I cannot fault them at all for not delivering. My contention is the lack of communication. I booked private transfers from the airport to the Cozumel ferry, a night scuba dive trip, another full day scuba trip and return transfers.
Throughout the entire process, emails were limited in information and it seemed like everything was being done very last minute by them. Granted, we booked this a few days before we went (which is why I wanted to use a guide versus booking on my own). They assured me that everything was booked, but that is all they would tell me (details were always supposed to follow later).
Our private transfer was 45 minutes late on the first day (so we stood outside waiting and sweating for 45 minutes). Van was super clean and nice driver, so that was a positive.
The first scuba trip was sketchy. We got a google pin location on an email where to meet our dive master, but if you have ever been to a small marina (with 50-60 boats) and been told - yours is somewhere in there (and by the way, you have to guess which boat because we are not telling you what it looks like). A bit unnerving. Again - ended up working out. About the time we were going to give up because no one in the marina knew what we were talking about when we asked about this tour company - we accidentally ended up finding the boat. I will say - really nice dive master and worked out fine.
Our return transfers were better - the driver was there on time and got us back in a nice van.
Conclusion - I don't want to discount the fact that the people here are nice and have good intentions. But, I need a more structured approach with better detail and follow through. And, emails were slow to respond - so prepare for a delay on getting any answers back from them. It could take hours or even days.
Throughout the entire process, emails were limited in information and it seemed like everything was being done very last minute by them. Granted, we booked this a few days before we went (which is why I wanted to use a guide versus booking on my own). They assured me that everything was booked, but that is all they would tell me (details were always supposed to follow later).
Our private transfer was 45 minutes late on the first day (so we stood outside waiting and sweating for 45 minutes). Van was super clean and nice driver, so that was a positive.
The first scuba trip was sketchy. We got a google pin location on an email where to meet our dive master, but if you have ever been to a small marina (with 50-60 boats) and been told - yours is somewhere in there (and by the way, you have to guess which boat because we are not telling you what it looks like). A bit unnerving. Again - ended up working out. About the time we were going to give up because no one in the marina knew what we were talking about when we asked about this tour company - we accidentally ended up finding the boat. I will say - really nice dive master and worked out fine.
Our return transfers were better - the driver was there on time and got us back in a nice van.
Conclusion - I don't want to discount the fact that the people here are nice and have good intentions. But, I need a more structured approach with better detail and follow through. And, emails were slow to respond - so prepare for a delay on getting any answers back from them. It could take hours or even days.
Written August 20, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hola jimjaggie93,
Thank you for sharing your detailed feedback with us and for your kind words about our team. We’re glad to hear that, despite some challenges, your overall experience with us ended on a positive note.
We sincerely apologize for the delay with your private airport transfer and the confusion you encountered during your night scuba dive in Cozumel. We understand how crucial clear communication and punctuality are, especially when planning a vacation. We're sorry we didn’t meet your expectations in these areas.
Please note that thanks to your valuable feedback, we have updated the meeting instructions on our confirmation email and ticket so that future guests receive detailed and timely information, especially regarding meeting points and identifying our team members. This will help ensure a smoother and more relaxed experience for everyone. Our goal is to provide a more structured and responsive service, and your insights are helping us achieve that.
We would love the opportunity to welcome you back in the future so you can experience our improvements. We’re confident that we can provide a level of service that truly reflects our commitment to our customers.
Written August 30, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
vpy219
5 contributions
Jun 2023
The reservationist was very responsive to a last-minute change in our group size and our tour guide was exceptionally accommodating. We encountered timing constraints (few ferry options to/from Cozumel to Playa del Carmen which made us late to arrive and early to leave) and unexpected health issues relating to one member of our group which precluded his ability to participate fully in our itinerary. Our driver was friendly and very helpful, quickly navigating our entrance into Tulum and in hiring a local guide at that site. He made the most of our abbreviated time (only 3 1/2 hours of our planned 6 hours were available to us) and with deft driving skills ensured our timely arrival for a return departure. The instructions provided by your company with my reservation confirmation were very detailed and included all necessary information. As the leader of our group, I simply did not assimilate all the stated recommendations. I definitely recommend this company and would use their services again.
Written July 6, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Excursion5562
1 contribution
Jul 2022
We researched about 7 or 8 companies on Google for our vacation in Playa Del Carmen, Tulum, Cancun and contacted about 5 of them. We drew the list down to two companies and finally selected Cancun Discounts, as we had received quick, informative responses from Silvia. The quotes were reasonable, and Silvia’s approach was very professional; she showed great interest in what we wanted to do and at the same time did provide other options. We received prompt responses to all our emails, all round great team collaboration!
We are glad we chose Cancun Discounts and based on our experience, we would recommend Silvia and Cancun Discounts to travelers looking for great vacation ideas and also based on our experience, a safe and secure payment method. We felt at ease as Silvia tailored made the trips for our vacation package. Her patience, attention to detail went above and beyond, she did not miss a beat.
The entire team that responded in between were all polite, businesslike and courteous.
We would hire Cancun Discounts again, as and when the need arises again. It was a great customer experience!
We are glad we chose Cancun Discounts and based on our experience, we would recommend Silvia and Cancun Discounts to travelers looking for great vacation ideas and also based on our experience, a safe and secure payment method. We felt at ease as Silvia tailored made the trips for our vacation package. Her patience, attention to detail went above and beyond, she did not miss a beat.
The entire team that responded in between were all polite, businesslike and courteous.
We would hire Cancun Discounts again, as and when the need arises again. It was a great customer experience!
Written July 18, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
celine R
5 contributions
Sep 2024 • Solo
The tour was booked through this company however they are only a third-party and the organiser of the tours are X-Caret tours. Tehy did communicate with me in an efficient way and confirmed the details on time. We all had to be taken to the X-caret transport hub to then be transferred to our respective buses (depending on the tour booked), the entire process of picking people along the way and wait for the buses added an extra hour either way. Would book directly with X-caret next time or would do it from Cancun if you can as it is a lot cheaper and same distance. The tour itself was well organised and well worth it. However be aware that despite being told you will be back by 7pm no one made it before 8.30pm. Food in the restaurant was a buffet and extremely good and varied.
Written September 16, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hola A4660QWceliner! Thank you so much for sharing your experience with us! We're delighted to hear that you found our Chichen Itza tour well-organized and that you enjoyed the delicious buffet at the restaurant. It's great to know that our team's communication met your expectations.
We appreciate your insights about the pick-up process. The logistics are the same whether you book directly through Xcaret or through us. This system ensures that all guests arrive at the Xcaret hub together, allowing everyone to start the activity on time, which helps streamline the overall experience for all.
Regarding the Chichen Itza tour, we understand that the travel time can extend the day due to the distance and the location of the ruins. We always recommend planning for a full day to truly appreciate this incredible wonder of the world. The experience is certainly well worth it!
We hope to welcome you back in the future for another memorable adventure. Thank you again for your feedback, and we look forward to serving you soon!
Written September 18, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TalCat
London, UK13 contributions
Feb 2022 • Couples
We booked the Rio Secreto tour with Playa del Carmen Tours. We had a great time being guided through the Rio Secreto caves by our guide Mich, who was informative, entertaining and made us feel safe throughout. He also spoke excellent English and really added a lot of fun and interest to things e.g. in relation to the plant and animal life. The geological formations are fascinating and beautiful, and we particularly found floating in the water in total darkness for a minute a really memorable experience. Walking and swimming through these caves is magical and we really strongly recommend it. They're also doing lots of conservation work and clearly care about the history and future of the place. The water is not too cold (about 23°C) - wetsuits are optional and provided. Water shoes are provided if you don't have your own. Lunch afterwards was a small buffet, not fantastic, but okay. We're a vegetarian and a vegan and we did okay! Shuttle picked us up and dropped us off without any issues - very convenient. The booking and customer service was excellent - we needed to rearrange the day + that was super quick and easy. They even changed our pick up location to closer to our Airbnb + it was stress free having booked through this site.
Written February 12, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fiona R
Kalimna, Australia
Hi we are going to Playa del Carmen in a couple of weeks and wanted to gets some advice on who to book trips through and which tours are the best.
Written April 24, 2019
Hi there!
We're very happy to read that you're coming to Playa del Carmen soon :D We would truly love to share some unforgettable moments with you!
We have amazing trips that you can easily find in our website, from Mayan ruins, snorkeling trips and adventurous excursions, to sunset cruises, fishing tours, and even private catamarans ;)!
Please contact us by clicking on our site at the top of this page, and we'll be more than happy to give you some personalized recommendations. We'll be looking forward to it!!
Have a lovely day!
P.S.: Thank you so much for recommending us, Charbay! It was a real pleasure to be part of your vacations!
Written April 25, 2019
Para hacer las excursiones cenotes Tulum koba chi chien itza xcaret xenses que me conviene hacer??? Que empresa es más barata y sería?? Me conviene sacarlo por internet desde acá o contratarlo allá?
Muchas gracias
Written January 12, 2019
¡Hola, Natalio! Playa del Carmen Tours puede ayudarte con la información que necesitas, e incluso podemos asistirte al momento de realizar tu compra. 😉
Contamos con una amplia variedad de excursiones mediante las cuales puedes visitar Tulum, Coba, Chichen Itza, Xcaret, Xenses y muchos otros lugares maravillosos mientras estás de vacaciones en Playa del Carmen. 🤩
Nosotros te recomendamos que visites nuestro sitio web que puedes encontrar fácilmente si vas a la parte superior de esta página. 😃 Lo mejor es que hagas tu reservación antes de venir a México para que puedas disfrutar al máximo tu visita.
¡Hasta pronto! 👋
Written February 20, 2019
Hi, We are planning a vacation to Playa del Carmen. Were the tours pricy? Thanks
Written June 8, 2018
Hola Moreno! If you click on any review there is a link "Website". If you click on that you can see our website where all the tours prices are shown. This link only appears when you click on a review.
Written June 10, 2018
Hola viajeros!! En julio de 2018 viajo a Playa del Carmen. Quisiera saber de alguna agencia de excursiones que tenga precios accesibles. Los lugares que me faltan comprar son Río Lagartos, Cozumel, Holbox.
Como no me alcanzan los días Isla mujeres la hago combinada con Isla Contoy.
Después tengo que elegir Bacalar o Mahahual. Cuál me recomiendan?
Y me quedaría Akumal.
Toda la información que me puedan pasar por favor!!
Written December 31, 2017
E una grandissima ladra ragazzi attenzione ha rubato i miei soldi e quelli dei miei amici, i commenti positivi sono i familiari.
Written July 26, 2019
hi i have booked a holiday to playa del carmen and im interested in the tours ,can anybody give me a few tour prices in local currency and advice please .. Thankyou in advance
Written August 2, 2016
Hola Gareth! Prices vary generally between probably $40.00 and $130.00 depending on the tour you choose. If you click the "website" link on the right side of our listing page, you can see all the prices and details of our offerings. If you have any questions or need any advice, we have English-speaking representatives available by phone, live chat or email 7 days a week to assist you in making the right decision for you.
Written August 3, 2016
Hola Julio , viajo a Playa del Carmen en junio 2016 y quiero saber como contactar a Rafael muchas gracias!!!
Written March 14, 2016
Hello! We are excited for our trip to Playa Del Carmen in June! We are interested in the Whale Shark Tour. How many people will be on the boat with us? Also, do we have to wear wetsuits or vests? Can we bring our own?
Thanks!
Written March 9, 2016
Hola! We are excited for your trip too!!!
There is a maximum of 10 people on the boat (plus 3 crew members), but how many are actually there on that day depends who signs up.
You will wear life vests while on the boat heading out to the snorkeling location. Once there, you can either wear a snorkeling vest or a wetsuit. This is required by law on this activity so everyone has the same policy. You can bring your own if you like, they will just have to meet the safety standards.
I hope this helps answer your questions, this is a super awesome activity, I'm sure you will have an amazing experience you will never forget!
If you have any other questions, we are standing by to help, 7 days a week via email, live chat, or phone. You can find our contact information by clicking the "website" link at the top of our listing page. Have a great time!
Johann & Sandra
Written March 31, 2016
Hi Joey! Yes, this area is great for both activities, and we offer great options for both. It is possible to do both on the same trip, but consider that the best locations for scuba diving are not generally the same places that are the best for snorkeling. For example the dive sites might be really good 60 feet down, but the reef from above might not be as good in that area, or vice-versa. For this reason we recommend to do separate trips for diving and snorkeling rather than on the same trip. For more detailed information please contact us through our website by clicking the "website" link at the top of the page and we can fill you in on all of your options.
I hope this helps answer your question, but if not we are here to help.
Written November 19, 2015
Which of our excursions are you interested in doing?
Written November 3, 2015
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*Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.