Xcaret

Xcaret

8:30 AM - 10:30 PM
Monday
8:30 AM - 10:30 PM
Tuesday
8:30 AM - 10:30 PM
Wednesday
8:30 AM - 10:30 PM
Thursday
8:30 AM - 10:30 PM
Friday
8:30 AM - 10:30 PM
Saturday
8:30 AM - 10:30 PM
Sunday
Closed
About
With 50 natural and cultural attractions, Xcaret is a sprawling water and theme park. Float lazily along three underground rivers, visit the stingray sanctuary or hop on a speedboat. Adults can sign up for a wine pairing session at the wine cellar or indulge in a 7-course dinner and show extravaganza at the Gran Tlachco Theater. If you’re planning to spend the whole day there, wear comfortable shoes and bring (or rent) a stroller for the little ones. You can choose admission tickets that include a buffet meal from a restaurant of your choice. Enjoy a discount if you buy your tickets in advance. – Tripadvisor
Duration: More than 3 hours
Meets animal welfare guidelines
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Admission tickets
from
$113.24
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

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  • Jessica L
    1 contribution
    5.0 of 5 bubbles
    So beautiful! Must do!
    This place is gorgeous. We loved the birds and butterflies, the manatees and flamingos and the beautiful oceanviews. We had a great time doing the river swim as well. Make sure you wear your swimsuit to the park if you’ll want to do this! You MUST go to the nighttime spectacular! It’s so impressive, and I love what they do outside the theater beforehand (I’ll leave that as a surprise!) I mostly wanted to give a shout out to ALEXIS, our server at the dinner show. He was so very kind and attentive, and I wanted to make sure he got a positive review for his hard work!!
    Dear Jessica. Thank you so much for visiting Xcaret! We truly appreciate the time you took of your day to leave us such an amazing review. It's also great to hear that you enjoyed our natural attractions and the night show as well. Regarding your additional comments about the dinner experience, you can rest assured that we'll send your gratitude to our valuable personnel to motivate us to continue providing excellent service. It would be a pleasure to have you back soon and we invite you to visit our other theme parks such as Xplor, Xel-Há or Xenses in the Riviera Maya. You can consult our official website for more information. Kind regards. Daniel G. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682
    Written March 1, 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited February 2024
    Traveled with family
    Written March 1, 2024
  • Katie G
    United Kingdom51 contributions
    4.0 of 5 bubbles
    Make your own way
    Myself and husband went here in February. Few things to make it better are the pick up times. There is so much to do here and it really is an amazing place but paying £130 each you want to get everything you can out of it but… the park opens at 08.30 and we weren’t picked up until 09.40, by the time we got through and got to our lockers it was gone 11 am and that was just a waste of time we could of used exploring the park. Also, we didn’t want to watch the show as things like that just aren’t to our taste so without paying extra for a taxi back when we have paid transport in our ticket, the only time you can go early is 16.00 hrs but the attractions don’t close until 17.30-18.00 again, waste of time we could use exploring. The activities are very expensive. We booked our tickets through TUI and we got 15% off having booked 2 attractions, then it was 50% off certain activities in the park which we didn’t do. Buffet food included for lunch with drinks but that’s it however, there are water stations throughout the park to fill your water bottles up. We did enjoy the food but I can’t remember which restaurant we went to. Food for the evening was $89 each before the show, without paying this there isn’t much to eat until you get back to your hotel which the one we stayed at finished the main restaurant at 22.00 and you wouldn’t make it back as the show finishes at 21.00 but your transport isn’t until 21.40. For this reason we felt robbed of the day and it has so much potential if they just changed the pick-up times to more frequent times. Buy phone cases back home we payed £15 for both of ours from Amazon and they were charging $36 for one here!
    Dear Katie, Thank you so much for visiting Xcaret! We would like to share that we are constantly working on optimizing the transport times in all our services. Some factors such as the distance from a hotel to the park, traffic, and weather affect transfer times and this is a situation that is beyond our reach. As far as possible and when our visitors contact us through our Reservation Center, we recommend staying in hotels near the parks to speed up transportation times. On the other hand, certainly, we also offer extraordinary activities, which are merely optional and additional to the attractions that are already included. These activities have a high logistic maintenance cost, and they're more personalized experiences with a limited capacity that help to complement your experience in our beautiful park. We are sorry that your experience at our eco-park didn't meet all your expectations. However, you can be sure that all your feedback will be taken into consideration to keep improving to maintain the quality of the service that represents us in each of our experiences. It would be a pleasure to have you back soon and we invite you to visit our other theme parks such as Xplor or Xavage. You can visit our website for more information. Cordially, Brenda H. Grupo Xcaret – Customer Service. + 52 (998) 883-3143 - US 855-326-0682
    Written March 2, 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited February 2024
    Traveled as a couple
    Written March 2, 2024
  • Fran M
    Ottawa, Canada8 contributions
    4.0 of 5 bubbles
    Park is too large
    It's not possible to see everything in this park in one day so plan your visit accordingly. Our favorite activity was the river swim that winds through the park. There we swam in narrow open areas, in caves where we saw bats, through mangroves and there were several photo stops along the way. If you want a towel or a change of clothes when you finish, be sure to leave a bag with the staff where you pick up your life jackets. They will make sure that your bag is at the exit point. We also enjoyed the boat ride in the jungle trail. Sadly, the lunch was very disappointing at the Yukatan Restaurant. We had an excellent lunch at Xplor the day before and expected the same kind of quality at this park. Also, be aware that once you pick the location to eat lunch, you cannot eat anywhere else unless you pay. We barely ate anything at the Yukatan Restaurant because we didn't like the quality of the food. We tried to get into another location to see if the food was better and perhaps have some desert which we passed on at the first location but they refused us entry because we had already been given access to a buffet lunch elsewhere.
    Dear Fran, Thank you so much for visiting Xcaret! It's great to hear that your favorite activity was the river swim and that you enjoyed the boat ride. We would like to mention that the Xcaret Plus Admission, in addition to the more than 50 attractions, also includes a delicious buffet meal in any of our 5 restaurants with one beer and unlimited fresh water during your consumption at the restaurant only. Besides, it gives you access to the exclusive facilities of the Plus Area, with lockers, dressing rooms, and private bathrooms. This information is published on our official website. We are sorry to read that the buffet didn't meet your expectations. Nevertheless, you can rest assured that your comments will be sent to the Food and Beverages Department to look for any possible improvement opportunities and take immediate action. It would be a pleasure to have you back soon, and we invite you to visit our other theme parks such as Xplor or Xavage. You can visit our website for more information. Cordially, Brenda H. Grupo Xcaret – Customer Service. + 52 (998) 883-3143 - US 855-326-0682
    Written March 6, 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited February 2024
    Traveled with family
    Written March 5, 2024
  • antoncarth
    High Wycombe, United Kingdom848 contributions
    5.0 of 5 bubbles
    5 stars
    This is a unique full day experience. I would say you need at least two days to see all the park. We booked the Xcaret plus admission, cost £128.69 per person. It is meal included, buffet has a huge variety of meals and unlimited drinks. We swam the river who took us almost 50 minutes. River is very beautiful and you can stop in five different points and walk before the end if you change your mind. Because stayed only for a day we didn’t have time to see all attractions. We visited the aviary, the puma & cougar site and the maya ruins section. There are also a lot of animals free in the park to see from close distance. Like racoons, deers, agouti etc. You definitely need two days to see park and enjoy.
    Dear Anton, Thank you so much for visiting Xcaret! It’s a pleasure to read that you had a unique experience with the natural and cultural attractions at our park such as the underground rivers. We are thrilled to know that your visit met your expectations. We take into consideration all your kind comments and are constantly working on innovating and keeping our standards for your preference. We would love to have you back soon, and we invite you to visit us at any other Grupo Xcaret parks and tours such as Xel-Há and Xenotes which includes more activities surrounded by nature! Cordially, José P. Grupo Xcaret – Customer Service. + 52 (998) 883-3143 - US 855-326-0682
    Written March 14, 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited March 2024
    Traveled as a couple
    Written March 13, 2024
  • Patty
    Margate, Florida649 contributions
    5.0 of 5 bubbles
    Excellent everything
    What a beautiful park! You have to come and enjoy one oh two days here! This park is great! It is full of culture everywhere you see it! Excellently cared for, everything offers an incredible experience! It has shows, beach, senotes, lagoon, it has everything one can imagine! They also have a buffer with typical food from everywhere! To close the day they have the show where they explain the history of the Mayans! Excellent everything
    Apreciable Patty, ¡Muchas gracias por visitar Xcaret! Estamos muy contentos de leer que considere a Xcaret como un hermoso parque y que haya tenido una experiencia increíble con nuestras atracciones naturales y culturales, además de haberse deleitado con la comida de nuestros restaurantes. Estamos encantados de saber que su visita cumplió con sus expectativas. Esperamos tenerle de vuelta muy pronto en éste o en cualquier otro parque de Grupo Xcaret en el futuro. Contamos con una amplia variedad de parques temáticos para todos los gustos. Recomendamos visitar nuestros parques Xel-Há y Xenotes, donde ofrecemos más actividades rodeadas de naturaleza. Cordialmente, José P. Grupo Xcaret – Servicio al Cliente. + 52 (998) 883-3143 - US 855-326-0682
    Written March 28, 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited July 2023
    Traveled with family
    Written March 27, 2024
  • Ashley M
    Buffalo, New York33 contributions
    4.0 of 5 bubbles
    We had an amazing time.
    It was an amazing experience, packed with activities to keep you entertained. The photo package is definitely a worthwhile investment, and the cultural shows were fantastic. It's a full-day adventure. Remember to bring along everything you might need, such as sunscreen, drinks, and snacks.
    Dear Ashley. Thank you so much for visiting Xcaret! We are so glad to hear that you had an amazing experience at our eco-park. We're also thrilled that the show and our photo package met your expectations. Regarding your additional comments, it's worth mentioning that entering with food and beverages to the park is not allowed since we offer food options either at extra cost or included with the ticket depending on the type of admission you choose. We would love to have you back soon and we invite you to visit our other experiences of the Grupo Xcaret family such as Xplor, Xavage, or Xenses Park. If you want more information, you can consult our official website. Kind regards. Brenda H. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682
    Written April 12, 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited April 2024
    Traveled with family
    Written April 11, 2024
  • Darcey
    England, United Kingdom31 contributions
    5.0 of 5 bubbles
    AMAZING PARK WITH ALL DIFFERENT EXPERIENCES!
    Xcaret is a family friendly park with a zoo like feel to it. Although the thought of trapped animals may be disturbing I have never seen a place more loving with animals, they have big enclosure and are not attached to a perch or locked in a cage. The food was delightful and was a family delight, I personally went to the buffet and they had global dishes to warm your stomachs or to reach your sweet tooth. They have every animal you can ever imagine and I have never seen cleaner sanctuaries. At normal zoos you see animals only there for the benefit of humans, here you can see content animals who have free will over what they want. I saw flamingos and parrots who seemed to be able to fly away if they wanted to but chose to stay. Definitely recommend there are options to swim with dolphins and stingrays and to me it looks breathtaking! You can also swim through caves and rivers (cenotes) with crystal clear waters which take all your stress away. The town is beautiful and they have cultural shops and Mayan towns! 10/10 definitely recommend for family’s and also recommend bringing a waterproof camera or waterproof phone case for swimming
    Dear Darcey, Thank you so much for visiting Xcaret! It’s a great pleasure to read that you consider Xcaret an amazing park and that you enjoyed our natural and cultural attractions, also that you were delighted with the food at our restaurants. We are thrilled to know that your visit met your expectations. We take into consideration all your kind comments and are constantly working on innovating and keeping our standards for your preference. We would love to have you back soon, and we invite you to visit us at any other Grupo Xcaret parks and tours such as Xel-Há and Xenotes which includes more activities surrounded by nature! Cordially, José P. Grupo Xcaret – Customer Service. + 52 (998) 883-3143 - US 855-326-0682
    Written April 21, 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited April 2024
    Traveled with family
    Written April 20, 2024
  • Melissa Nowak
    Oxford, Massachusetts17 contributions
    4.0 of 5 bubbles
    Fun exprience -Lots of walking- life jackets required
    We purchased the Xcaret Plus Admission. which includes lunch. We had a blast. the "rivers" are life jackets required there are 3 of them. the current is barly anything. but the swims are LONG. I reccomend this for godd swimmers. I also reccomend buying the photo package. All over the park they have photo ops. you scan your band and take photos. they have them in the rivers even which is wonderful. The buffett for lunch was FANTASTIC. the shows were great. we were sad we couldn't get the tickets for the dinner show. We booked our own transportation to and from with Cheap Transfer Cancun which was good. Don't be alarmed with the armed guard outside the park it is mexico afterall.
    Dear Melissa. Thank you so much for visiting Xcaret! We appreciate the time you took to leave us a review and we are glad you had a fun experience at our eco-park. It's also great to hear that the photo package and our buffet met your expectations. On the other hand, we highly recommend booking the dinner show in advance as space is limited. All your comments are really valuable and motivate us to continue providing excellent service and magical experiences. We'd love to have you back soon and we also invite you to visit our other parks of the Grupo Xcaret family such as Xavage, Xavage or Xenotes in the Riviera Maya. Please feel free to review our official website for more information. Kind regards. Daniel G. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682
    Written April 22, 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited April 2024
    Traveled with family
    Written April 22, 2024
  • leemurray2024
    Windsor, Canada3 contributions
    4.0 of 5 bubbles
    Great way to spend the day
    We had a great day, the animals all look very good and healthy, staff was great. Beautiful area and part of the ocean. Bring lots of money, it cost to do anything other than to walk around, look at the animals and swim down the river. If you want to do a few things it quickly adds up, we paid around $400 for bus, lunch and to get in, and an extra $75 / $200 per person per activities. Lunch was good
    Dear Lee, Thank you so much for visiting Xcaret! It’s a pleasure to read that you had a great day with the attractions at our park and that you were delighted with the food at our restaurants. We take into consideration all your comments and are constantly working on innovating and keeping our standards for your preference. We would love to have you back soon, and we invite you to visit us at any other Grupo Xcaret parks and tours such as Xel-Há and Xenotes which includes more activities surrounded by nature! Cordially, José P. Grupo Xcaret – Customer Service. + 52 (998) 883-3143 - US 855-326-0682
    Written April 26, 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited April 2024
    Traveled as a couple
    Written April 25, 2024
  • Peter M
    Fareham, United Kingdom43 contributions
    5.0 of 5 bubbles
    A great day out
    Xcaret is much more than the advertised water park. There are several water-based activities, but it is also a theme park based on the local ecology and culture. There is a large aviary, a large lepidopterarium, monkeys, pumas, and other zoological specimens. Marked paths through the local foliage take visitors throughout the park, and there are lots of restaurants.
    Dear Peter, Thank you so much for visiting Xcaret! We are so glad to hear that you had a great day at our eco-park and enjoyed the water activities, the ecology, the culture, and the local fauna. We are thrilled to know that your visit met your expectations. We appreciate all your comments, which motivate us to continue providing unique and unforgettable experiences to each visitor. It would be a pleasure to have you back soon and we invite you to visit our other all-inclusive parks such as Xplor, Tour Xenotes, or Xavage. For more information, contact our Call Center. Cordially, Brenda H. Grupo Xcaret – Customer Service. + 52 (998) 883-3143 - US 855-326-0682
    Written April 27, 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited April 2024
    Traveled with friends
    Written April 27, 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

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roberto a
14 contributions
4.0 of 5 bubbles
Jan 2025 • Couples
Park immersed in the nature of the Mexican jungle, close to the Caribbean Sea. For access there are several l packages, available both locally and online. We took the plus package which also includes the buffet meal and swimming in an underground stream. What can I say! Ours was a magnificent day to remember. It's true! the cost of the ticket is much more expensive than other theme parks around the world .. I dare say exaggerated since many other attractions are paid .. we are also talking about attractions whose cost can range from 50 to 75 euros per person. It is clear that, in the end, a family with 2 children feels the burden of the costs just to access it, let alone if they have to buy additional attractions for 3 or 4 people! So...it is true that the maintenance of the park is the management of animals requires considerable economic efforts, but it is equally true that these costs are too high to justify all this. However, it remains a great experience, with many animals free in their natural habitat. The day passes very quickly when you are immersed in an almost magical place. To make our day more
exciting, we decided to do the underwater walk wearing special helmets whose weight (about 6 kg) allows you to remain stable on the seabed. So we got to experience a piece of coral reef aquatic life with so many varieties of fish and rays passing you a palm from your nose. Another super exciting experience was swimming with the dolphins... it was great to play with them, pet them and even get a kiss from these playful animals. Many suggestive the final show, with many stage presences, music and masks to tell, in a succession of emotions, the history of Mexico. Therefore, this park deserves an applause for how it is kept and for what it offers, it has given us beautiful memories that join many others of this trip already in itself really wonderful.
Automatically translated
Written January 14, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Roberto, Thank you so much for visiting Xcaret! We appreciate the time you took to share such an excellent review, and we are so glad to hear that you and your family had a fantastic experience in our eco-park. It's also great that you enjoyed the underground river, the Sea Trek and the dolphin activity. We would like to share with you that we are constantly working on the innovation and improvement of all our services to provide unique and unforgettable experiences to all our visitors. It would be amazing to have you back soon, and we invite you to visit us at any other Grupo Xcaret parks and tours such as Xenses and Xichén. For more information, contact our Call Center. Cordially, Brenda H. Grupo Xcaret – Customer Service. +52 (998) 883-3143 - US 855-326-0682
Written January 14, 2025
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jodi D
1 contribution
5.0 of 5 bubbles
Mar 2023
Wow is all that comes to mind. This was one of the most amazing things we did on our travel to Mexico. We booked the package through our airport transfer Cancun Airport Transportation and got the VIP package which includes transport, tickets, one meals/drinks, lockers and snorkelling equipment. You can buy a photo package so you don’t need to carry your phone, but we just bought a waterproof phone case and used our own. They will cost you $35USD onsite, so try bring one with you. We arrived at 10 am and the bus picked us back up after the evening show at 9:30pm so this is a full day of excursions. I won’t write about what you can already see on the website, I will just give my tips. Lazy River is a must for the first activity, it’s perfectly placed by the lockers and takes you straight to the beach. You are swimming in underground caves, so water shoes were a must, if not they give you flippers and a life jacket. It takes over an hour to swim but it’s leisurely, so it doesn’t feel excessive. There are two versions and would is accessible for those who have health issues. Everyone can take part. Best experience ever the whole family loved it! After this we snorkelled by the beach in a shallow section that had lots of fish. You can sit and relax here too while the kids have fun. A turtle swam in the cove which I don’t think usually happens so we were very lucky. We then did an extra activity which was the adrenaline, speed bot excursion. If you can afford the extra cost it is a must. It was the teens favourite part! After this we are at the buffet restaurant and enjoyed the rest of the afternoon drying off walking around the park enjoying all the different animals. I would recommend keeping a map handy to enjoy everything. I wish we had brought some spare clothes with us and would recommend you do this. There are gorgeous showers and changing areas, meaning you can change clothing for the night show and be comfortable at least. We were still damp for the evening show and would have enjoyed it more dry. The show is exceptional! don’t leave without watching it, you will miss out! This show and the whole park was the best park experience we have had. Enjoy!
Written March 24, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Jodi, Thank you so much for visiting Xcaret! We truly appreciate the time you took to share with us such amazing review and it's really great to hear that your experience at our eco-park met all your expectations. We're also thrilled that you enjoyed the Adrenaline activity and our night show Xcaret México Espectacular. All your comments are very valuable and motivate us to continue providing our visitors with magical experiences that will last a lifetime. We'd love to have you back soon! Kind regards. Daniel G. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682
Written March 24, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

ebmaverick85
25 contributions
5.0 of 5 bubbles
Jul 2023 • Family
I purchased the standard Xcaret day ticket with Buffett and round trip transportation, from a pickup location (for those not staying in a hotel). The park is pricey, but worth every cent. I’d recommend taking a taxi and going early, so you don’t feel rushed and can enjoy the park at your own pace. The return bus departs at 4pm and 9pm. I also recommend going to the buffet by the dolphin area and sitting on the top level. My buffet came with one free alcoholic beverage, which was a choice from a few beers. I really enjoyed my view while eating some of the best food I had in the Rivera Maya. The underground river can become very congested if you go when most of the your buses are arriving. I noticed several people, just relaxing in the river while most of the crowd was headed out to catch buses.

This is the only establishment that I enjoyed and ranted and raved about to my family and friends. I didn’t feel overcharged as a tourist, harassed by vendors, nor did I feel like this was a low value activity to grab money from tourists. Moreover, I went with a 3 year old that loved this so much place.

We can’t wait to go again!
Written July 18, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear visitor, Thank you so much for your visiting Xcaret! It's a great pleasure for us to read your amazing review, and we are so glad to hear that your experience in our eco-park met all your expectations. We're also thrilled that you enjoyed the view while you were eating our delicious food. We truly appreciate all your valuable comments, which motivate us to continue providing magical experiences. We would love to have you back soon, and we invite you to visit us at any other Grupo Xcaret parks and tour such as Xel-Há and Xenotes which includes more activities surrounded by nature. Kind regards. Brenda H. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682
Written July 18, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Marie B
Albi, France16 contributions
1.0 of 5 bubbles
Nov 2023 • Couples
I think the price is exorbitant!
We paid more than €320 between two people, a shame when there are so many negative points, namely:
- The tower with 360°C view closed for maintenance.
- The aquarium/reef appears closed as there is a rope blocking access. Passing by another place we realize that it is open... So waste of time.
- The path to see the pink flamingos is closed.
- No puma in their enclosure.
- No crocodiles either.
- No horse show, or at least no information about the riding school.
- Waiting until there are 20 of us to go in the boat on the river when there are already 13 of us waiting for more than 25 minutes.
- You will spend a lot of time walking without seeing much...
- The monkey and leopard enclosures have 2 inhabitants, good luck seeing them.
- For the meal, it is a buffet of very average quality.
- No shower gel or soap for showering in the locker rooms.
- For the slightest additional activity you will have to pay extra.
It is important to highlight the positive aspects of the Mayan village, with the chapel and the cemetery, the butterfly and bird enclosure as well as the nighttime show which is of high quality, we see the professionalism of the dancers, musicians and singers, well done to them.
But €320 for so few positive elements is not worth the cost.
Go on your way, save your money and treat yourself with great visits and excursions.
Google
Written November 29, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Marie. We appreciate the time you took of your day to write us a review. It's great to hear that you enjoyed our Xcaret México Espectacular show and the other attractions. Even so, we're sorry that your experience at our eco-park didn't meet your expectations. Let us share with you that we continue to work on the improvement and innovation of some activities to give our visitors the best experience. Therefore, we'll send your feedback to the relevant departments. We understand that you possibly were looking for another kind of experience, so we invite you to try our other theme park that Grupo Xcaret has to offer. For instance, we have adventure and all-inclusive parks such as Xpplor, Xavage, or Xel-Há. You can visit our official website for more information. Kind regards. Daniel G. Grupo Xcaret – Customer Service Mex: + 52 (998) 883-3143 - US: 855-326-0682
Written November 30, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Glory S
2 contributions
2.0 of 5 bubbles
Jan 2024 • Couples
We purchased general tickets online and the Sea Trek Snuba, our trip was unfortunatetly during the area's cold from with very high winds as a result our Snuba was closed. We went to customer service in the park for a refund and were were told that there was nothing they could do since I purchase the tickets in the website rather than at the park, I had not problem with that. I called customer service and was advise that they will open a ticket to verify we in fact did not complete the activity that I would have to follow up in about a week to check on the status. The next step was to call and confirm and then request a refund which would be another "ticket" or case number which seem nonsense. Anyhow, when we got home I fell ill and didn't call right away, I ended up calling 10 days after we got home from our vacation. When I called them they told me that they did verify that the activity was completed but that I only had 10 days from the visit to get a refund and since I did not call back to open a secondary ticket I would not be able to get a refund!! Well needless to say this is an absolute flawed system, if they clearly confirmed that this activity was not completed due to not fault of the visitor why do we have to jump through all of these hoops to get a refund?! Very bad customer service to say the least. Visitor be aware of their policies prior to purchasing your tickets online.
Written February 9, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Natasha. Thank you for taking the time to share your message with us. Regarding your report, we have validated your records on our official channels, and we are sorry that this situation has affected your experience. In this case, we can see that you already have a report and follow-up through email with our Customer Service department. Therefore, our staff will be working on your case and assist you. We truly appreciate your patience in this process and we wish you a great day. Brenda H. Grupo Xcaret – Customer Service. +52 (998) 883-3143 - US 855-326-0682
Written February 10, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Mdgirl24
3 contributions
3.0 of 5 bubbles
Mar 2024 • Family
Xcaret is not all inclusive like it advertised. You are allowed one buffet meal which is lunch. Dinner and show is separate you have to pay for it, it’s NOT included. They will charged you also for reserving the seat of ur own choosing. If you want to snorkel you have to rent the equipment it’s not included in the entrance. Bring your own towel or u will pay ridiculous amount of money for a towel. Lastly if u want cold drinks u have to pay for it each time the water on refill station is not cold and taste awful. Xelha is all inclusive, they provide towels, snorkel equipment, alcohol/non alcohol drinks. At Xelha u don’t go hungry or thirsty and they have different spots to snorkel and more adventures.
Written March 26, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear visitor, Thank you for taking the time to leave us your opinion. We'd like to share that Xcaret offers more than 50 natural and cultural attractions. For example, the underground rivers, The Aquarium, The Scenic Tower, The Aviary, beaches and inlets, The Pre-Hispanic Village, The Children's World, The Museum of Orchids and Bromeliads, cenotes, The Butterfly Pavilion, the archeological zone, hidden caves, boat rides on The Paradise River, the Mexican cemetery, natural pools, and Sea Turtles. In addition, we have our Xcaret México Espectacular show, which is included in the regular admission price, this and more make us a one-of-a-kind park. It's worth mentioning that we also offer the Xcaret Plus Admission, which in addition to the attractions already mentioned, includes a buffet meal, a courtesy beer, coffee, and unlimited fresh water during your consumption at the restaurant only. You have access to the plus area with lockers, dressing rooms, private bathrooms, and use of snorkel equipment. All the details about our attractions, optional activities, rates, services, schedules, and more are published on our official website. We're sorry to hear that your experience at our eco-park didn't meet your expectations. Nevertheless, we will consider your comments to keep working on improvement. Cordially, Brenda H. Grupo Xcaret – Customer Service. +52 (998) 883-3143 - US 855-326-0682
Written March 27, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Vicki D
The Royal Town of Sutton Coldfield, UK26 contributions
2.0 of 5 bubbles
Jul 2023
This was so over rated, we paid almost £1000 for 6 people it’s ridiculously overpriced as when you’re in there, any of the stuff that you really want to do you have to pay extra for! Disgusting.
The river swim was the best part but that was so crowded that you ended up getting kicked the whole way round by other swimmers. Same with the snorkelling.
I would strongly suggest they include at least one of the premium activities in the price of the ticket as you are paying so much to get in, never known anything like it.
The show was good (not amazing) but to sit for 3 hours (2 hour show and advised to get there an hour before to get a good seat) in the sweltering heat - no fans or air con took what little enjoyment there was straight out of it. To be honest, I feel like we wasted a day of our holiday here and I would advise you to save your money and spend it elsewhere as you will definitely be disappointed.
Written August 3, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Vicki, Thank you for your comments. Xcaret is a beautiful eco-archaeological park in the Riviera Maya, which has impressive scenarios with more than 50 natural and cultural attractions such as underground rivers, the aquarium, the scenic tower, the aviary, beautiful beaches, the Mayan Village, The Children's World, The Museum of Orchids and Bromeliads, cenotes, The Butterfly Pavilion, archeological ruins, hidden caves and our evening presentation, Xcaret México Espectacular with more than 300 artists on stage. All this and more are included in the general admission price, which makes us a one-of-a-kind park. It's worth mentioning that the optional activities have an additional price due to their high maintenance cost, in addition to being more personalized experiences with a limited capacity. These are not included in the admission to keep the price as low as possible. We would like to share that on occasions the number of people may vary according to the season. It's common that in high season we receive a greater number of visitors. However, we do our best to make our visitors' experience as pleasant as possible. We're sorry to hear that your experience in our eco-park didn't meet your expectations. We'd love to have you back in this or at any other park of Grupo Xcaret, such as Xavage, Xoximilco, and Xenotes in Cancun. Xel-Há, Xenses, Xplor and Xplor Fuego in the Riviera Maya. There is a park for every different taste, which can be adapted to your preferences. Kind regards. José P. Grupo Xcaret – Customer Service. + 52 (998) 883-3143 - US 855-326-0682
Written August 3, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Mila
Marseille, France29 contributions
1.0 of 5 bubbles
Nov 2023 • Friends
I'm going to repeat exactly what another comment said: "The worst thing about mass tourism"

Run away…it’s a huge scam!

The price is quite exorbitant but we told ourselves that we were on vacation and that we had to take advantage of it...worst value for money ever seen, you pay a minimum of 140 euros to see 3 butterflies, 4 parrots put there in the morning and which must facing the flashes of thousands of tourists… turtles and rays in ridiculously small pools. The same goes for does and other animals in very small enclosures. My heart still aches for these poor animals.

The worst is the river which crosses the park with thousands of people huddled together... we turned around even though it is the only real attraction in the park... (and so don't be afraid of getting something)

Same, I'm using a com: everything is false and artificial, everything is done to make you cough up as much money as possible beyond what you have already paid very dearly just to enter the park.

We went to the so-called park beach…. Artificial, very small, crowded with people… horrible.

My advice, never go there! And spend your money elsewhere (cenote sactun, quad at los ojos, ruins… much better!)
Google
Written November 24, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Mila. Thank you for your opinion. We're really sorry to hear that your experience at our eco-park didn't meet your expectations. Even so, we'll take all your comments into consideration to keep improving and maintaining the quality of our service, which represents us in each of our experiences. Also, let us share with you that we have a Sea Turtle Conservation Program, which consists of taking care of the turtles until they reach enough size to be safe from their natural predators so they can be returned to the sea and thus increase the possibility to survive during their journey. We invite you to learn more about all our conservation and animal care programs on our official website or our blog. In case of additional comments or doubts, don't hesitate to contact us directly. Kind regards. Daniel G. Grupo Xcaret – Customer Service Mex: + 52 (998) 883-3143 - US: 855-326-0682
Written November 24, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Rui Rodrigues
39 contributions
3.0 of 5 bubbles
Sep 2023 • Family
On September 7, 2023, I visited the Xcaret ecoarchaeological park. Excellent for fun, knowledge, history and archeology. I loved swimming in rivers.
Negative point, I bought a photo pack for 4 bracelets, $109, and they informed me that in 5 days I would receive a link to download it. I did not receive the link or the photos, and unfortunately the park does not respond to emails and complaining via WhatsApp had no result. This photo theme was a bargain. I will never return and do not recommend anyone purchase photos from the park's camera system.
Google
Written September 26, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Apreciable Rui. Gracias por tomarse el tiempo de compartir su mensaje con nosotros. Respecto a su reporte, hemos recibido su mensaje a través de nuestros canales oficiales, y lamentamos que esta situación haya afectado su experiencia en nuestro parque. En este caso podemos ver que ya cuenta con un seguimiento por medio de correo electrónico con nuestro departamento de Fotografía en foto@xcaret.com. Por lo tanto, nuestro personal estará trabajando en su caso y le brindará asistencia. Realmente apreciamos su paciencia en este proceso. Cordialmente. José P. Grupo Xcaret – Servicio al Cliente. Departamento de Fotografía: Mex: 800 006 3686 - USA y CAN: (01152) 55 4163 7327
Written September 28, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

асомиддин
Brooklyn, NY26 contributions
3.0 of 5 bubbles
Dec 2023 • Family
I think place is overpriced. It reminded me Magic Kingdom but in Mayan style. I was here today with my family I had two years daughter.

Round trip dor taxi cost 200$ from our hotel Cancun to park and back to hotel.

Tickets do not include any discounts for snacks or beverages which were expensive. Another thing which shocked us price for buffet for each person it was 45$. One thing they had so many foods and drinks but still if you are with children over 4 year it would be like fine restaurants price. Also, when we went to their beach area we bought just regular mango and lime slush for 20$ each.
And taste was so cheap. Even in NYC would be much cheaper.

They did not have jaguar and puma which disappointed us. Their aquarium was just ok nothing wow. They did not have much animals especially for price that they are asking for. I like it their app and convenient map. On road you have color which represents area you are and signs everywhere. Their three shows 12pm, 6pm, and last one at 7pm which must see. By the way for last one if you want to spend money for exclusive then get with food because other options it just drink no food which is like one bottle of wine without any meal.

We could not go to water attractions since when you have active baby it is difficult to do and park is big. I guess if you have older children come prepared for them and wear your stuff in advance. However, in my opinion we will not come back.
Written December 7, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Asomiddin. We appreciate the time you took to leave your opinion with us and we're sorry to hear that your experience at our eco-park didn't meet your expectations. Let us share with you that we also have the Plus Admission with roundtrip transportation, which includes a buffet meal with unlimited fresh water during your consumption at the restaurant only. Even so, we'll consider your feedback to keep improving and maintaining the quality of the service which represents us in each of our experiences. Kind regards. Daniel G. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682
Written December 7, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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Xcaret - All You Need to Know BEFORE You Go (2025)

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